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Axis Bank Complaints & Reviews

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Updated: Feb 19, 2026
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Axis Bank reviews & complaints page 454

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H
Hainy
from Noida, Uttar Pradesh
Jun 6, 2017
Resolved
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Address: 110093
Website: Axisbank.com

On the 6th april i had made an order on nykaa.com amounting of rs 2386/- and the payment was done online. Then on 18may the same amount was again debited. I called nykaa customer care and they said the problem was from the bank as from their side money was debited once. I even mailed axis customer service but nothing has been done yet. Please look into the matter asap.
The amount debited on 18may as shown below:
Jul 8, 2017
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jun 07, 2017
Axis Bank Customer Care's response
Hi,

Sorry for the trouble. Please write to us at http://bit.ly/2odp3nV for us to assist you.

Regards,
Axis Bank
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    chandanesandeep
    from Gurgaon, Haryana
    Jun 6, 2017
    Resolved
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    Address: Pune, Maharashtra, 412105

    Hi Axisbank,

    I've closed my home loan from your bank and I already received the acknowledgement from you for the same.

    Now I received and EMI reminder sms from you. This is a worrying thing for me as I cannot pay 2 home loan EMI's to two different banks in same month. Your message is unacceptable in first place.

    My home loan account number is = PHR[protected]

    Please do the needful to update your databse.

    Regards,
    Sandeep
    Jul 11, 2017
    Complaint marked as Resolved 
    Axis Bank customer support has been notified about the posted complaint.
    Verified Support
    Jun 07, 2017
    Axis Bank Customer Care's response
    Hi Sandeep,

    Sorry for the trouble. Please share your concerns at http://bit.ly/2ofzczR and our executive will get back to you.

    Regards,
    Axis Bank
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      Chhatrapatigroup
      from Pune, Maharashtra
      Jun 6, 2017
      Resolved
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      Resolved

      Address: Pune, Maharashtra

      1 month before, i submited all documents to your pimpri branch for opening of current account of name chhatrapati business group. Still i waiting for account number. What is going on.
      I want immediate account.
      Your manager named mahesh still saying for next 5 days to open account.
      Its an immergency. Pls help
      Call me [protected]
      I submited following documents
      Partenership deed,
      Pan cards of each partner,
      Rent aggrement,
      Shopact licence,
      Pan card of firm,
      Aadhar cards of each partners,
      Photos,

      Its my business account, due to your late service, i am suffering in my business.
      Jul 14, 2017
      Complaint marked as Resolved 
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Jun 06, 2017
      Axis Bank Customer Care's response
      Hi,

      We have received your details. We will get back to you shortly.

      Regards,
      Axis Bank
      Verified Support
      Jun 08, 2017
      Axis Bank Customer Care's response
      Hi,

      We tried contacting you today at 7:23 PM, however, couldn't get through. Please share a preferred time of calling or share the complete branch location details for us to assist you further.

      Regards,
      Axis Bank
      Dear Sir/Mam,

      Please help me regarding for Pantpradhan yojna policy document not received on hard copy, so please send hard copy ya soft copy.

      THanking regards,

      Deepak
      Axis Bank Customer Care's response, Jun 6, 2017
      Verified Support
      Hi Deepak,

      Sorry for the trouble. Please share the details at http://bit.ly/2odp3nV and our executive will get back to you.

      Regards,
      Axis Bank
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        S
        Sahiba Bedi
        from Rohtak, Haryana
        Jun 6, 2017
        Resolved
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        Address: Ambala, Haryana, 133001
        Website: Axisbank

        Hi...

        I had debited an amount of Rs 7, 187 from my Axis Bank account number - [protected] using Debit card on 15th May, 2017. This was for a product on Amazon.in sold by company GreenMobiles, C/o Amazon Seller Services Private Limited, 26/1, 10th Floor, Brigade World Trade center, Dr Rajkumar Road, Bangalore, - 56055 .

        I had canceled the order on 16th May, 2017 and refund from Amazon.in was initiated on 20th May, 2017. However, I have not received any refund as yet in my Bank Account.
        (Refer to attachment - Amazon order details)

        Please let me know when can the amount be credited in my account.
        Hope to receive a reply from you in 1-2 days and credit in my account by the end of this week.

        Thanks a lot.
        Regards

        Sahiba Bedi
        Jul 8, 2017
        Complaint marked as Resolved 
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Jun 07, 2017
        Axis Bank Customer Care's response
        Hi Sahiba,

        Sorry for the trouble. Please write to us at http://bit.ly/2odp3nV for us to assist you.

        Regards,
        Axis Bank
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          A
          akarotra
          from Mumbai, Maharashtra
          Jun 5, 2017
          Resolved
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          Resolved

          Address: 400706

          Hello​ sir
          One of my customer transferred amount of rs. 30000/- via imps from his axis bank account 36 hrs ago, but not credited into my sbi bank account.
          Same amount has been debited from his account.
          His account no. Is [protected] (Axis bank)
          His ifs code :- utib0001531
          Receipt no.:- 33wwqjdl4359
          Rrn :[protected]
          My account no. [protected] (Sbi)
          My ifs code :- sbin0011785
          Jul 7, 2017
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Jun 06, 2017
          Axis Bank Customer Care's response
          Hi,

          Sorry for the trouble. Please write to us at http://bit.ly/2odp3nV . Our executive will get back to you shortly.

          Regards,
          Axis Bank
          Hi,
          Name: Gautam R B
          Mob: [protected]

          I've applied for a housing loan
          Loan Sanctioned Amount : 2036900
          Loan Disb. Amount : 1957712

          I requested for a down sizing with the Madurai Branch(Door No. 9D, Bypass Road ·[protected].
          Is there any other govt. portal where I should register my grievances.

          Regards
          Gautam R B
          Axis Bank Customer Care's response, Jun 6, 2017
          Verified Support
          Hi Gautam,

          We're sorry you had this experience and we want to make this right. Please share your concerns with us at http://bit.ly/2ofzczR for us to assist you.

          Regards,
          Axis Bank
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            S
            samanta_bhupesh
            from Chennai, Tamil Nadu
            Jun 5, 2017
            Resolved
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            Address: Khordha, Odisha, 751001

            Hi,
            I have taken a loan from your esteemed organization where thermo amount deducted each and every y month from my account but this month amount no deducted from your end. So please confirm what is the issue here? Why amount deducted through auto mode?
            Please revert as early as possible and deduct the loan emily amount.
            Regards
            Bhupesh samantaraya
            Customer id.[protected]
            [protected]
            Jul 9, 2017
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 06, 2017
            Axis Bank Customer Care's response
            Hi Bhupesh,

            Sorry for the trouble. Please share the details at http://bit.ly/2nCOGeG and our executive will get back to you.

            Regards,
            Axis Bank
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              samanta_bhupesh
              from Chennai, Tamil Nadu
              Jun 5, 2017
              Resolved
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              Address: Khordha, Odisha, 751001

              Hi,

              I have taken a loan where as each and every month amount deducted from my account automatically but this month amount not deducted from my account. Kindly resolve the issue and deduct the amount as per the date provided to me to deduct the amount. Please confirm why the amount not deducted automatically from my account which already been in auto mode facility.

              Loan account number -[protected]
              Bhupesh Kumar Samantaraya

              Customer id :[protected]
              Contact nu : [protected]
              Jul 7, 2017
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Jun 06, 2017
              Axis Bank Customer Care's response
              Hi Bhupesh,

              Sorry for the trouble. Please share the details at http://bit.ly/2nCOGeG and our executive will get back to you.

              Regards,
              Axis Bank
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                R
                ramesh chand dhakad
                from Jaipur, Rajasthan
                Jun 5, 2017
                Resolved
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                Resolved

                Address: Jaipur, Rajasthan, 302033

                My self ramesh chand dhakad i had taken axis vistara credit card through mr. Raghuvir singh shekhavat (Mob. No. [protected]) he had not given any pre information about welcome charges of this card recently i received the statment of rs. 1725. As per telephonic discussion with axis customer care they told me welcome charges applied. This is cheating done by axis bank.
                If this charges deducted from my account i want refund by axis bank.
                If refund not done then i will apply in consumer forum for fraud case by axis bank.
                Jul 11, 2017
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Jun 06, 2017
                Axis Bank Customer Care's response
                Hi Ramesh,

                Sorry for the trouble. Please write to us at http://bit.ly/2odp3nV for us to assist you.

                Regards,
                Axis Bank
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                  V
                  Vishnu IS
                  from Pune, Maharashtra
                  Jun 5, 2017
                  Resolved
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                  Resolved

                  Address: 695582

                  Hi

                  My name is vishnu. I have an account in axis bank. Last february i applied for an axis bank credit card. After 2 months i received a pin number. But so far i haven't received the credit card. The worst part is i could see the card in my account with last 4 digits. I called the customer care a lot of times, they were telling un satisfactory replies through out and told me atlast to send a mail to [protected]@axis bank.com. Whenever i send a mail am getting a reply like your email id is not regitered with us eventhough same email id is registered with the bank. Then i contactedbank in my area. The situation remains the same. What shall i do. Please do something.
                  My account id :[protected]
                  My registered mobile number : [protected]

                  Regards,
                  Vishnu is
                  Jul 6, 2017
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 05, 2017
                  Axis Bank Customer Care's response
                  Hi Vishnu,

                  Sorry for the trouble. Please write to us at http://bit.ly/2oy1P87 for us to assist you.

                  Regards,
                  Axis Bank
                  I am having savings account at Axis Bank, Solan
                  I wanted to have fixed deposit of Rs. 100000/=
                  I wanted to contact Mr. Rohit at Solan branch, his number is temperaraly suspended. Land line number is always busy. wrote a mail on the address given, it is not delivered.
                  Why do I not shift the account.

                  M S Sethi
                  Axis Bank Customer Care's response, Jun 7, 2017
                  Verified Support
                  Hi,

                  Sorry for the trouble. Please share the details at http://bit.ly/2odp3nV and our executive will get back to you.

                  Regards,
                  Axis Bank
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                    M
                    Madhu Upadrasta
                    from Khuldabad, Maharashtra
                    Jun 5, 2017
                    Resolved
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                    Resolved

                    Address: Mumbai City, Maharashtra, 400034
                    Website: axisbank.com

                    I logged in to axis internet banking on saturday 3rd june 2017 and added a beneficiary vcare to whom i wanted to make a transfer as a donation.
                    After the beneficiary was active, i tried four times to transfer rs. 15000 but kept on getting an error message saying that the transaction had failed.

                    Therefore, i logged out and made the transfer from my hdfc bank account.

                    However, on 5th june monday, i got messages on my mobile phone saying that transfers were made to the value of rs. 60000.

                    This is a completely inefficient internet banking services which show that a transaction is not accepted and then later doing so.

                    I want to register a strong complaint to this effect.
                    Jul 6, 2017
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 05, 2017
                    Axis Bank Customer Care's response
                    Hi Madhu,

                    Sorry for the trouble. Please write to us at http://bit.ly/2oCfDlC for us to assist you.

                    Regards,
                    Axis Bank
                    Please provide me a/c statment for 01/4/2016 to 31/3/2017 i will call customer care no & axis branch aburoad but note responce please provide me a/c stetment as early as possible my a/c [protected] my email id [protected]@yahoo.co.in please do emigiate action
                    Axis Bank Customer Care's response, Jun 5, 2017
                    Verified Support
                    Hi,

                    Sorry for the trouble. Please write to us at: http://bit.ly/2odp3nV for us to assist you.

                    Regards,
                    Axis Bank
                    Consolidated charges is very high than other banks
                    Axis Bank Customer Care's response, Jun 5, 2017
                    Verified Support
                    Hi Bappa,

                    For your concern pertaining to demat account, please write to us at [email protected] from your registered email ID for us to assist you. Sorry for the trouble.

                    Regards,
                    Axis Bank
                    Axis Bank team have deducted Rs. 675.82 in the name of Consolidated DP charges, from my Axis Bank Account number: :91********24 dated 18th May-2017.

                    Just want to inform you that neither I have a Demat account in your bank, nor I have requested one. Therefore, I would request you to please refund my money into my account
                    Axis Bank Customer Care's response, Jun 5, 2017
                    Verified Support
                    Hi Shubhpan,

                    For your concern pertaining to demat account, please write to us at [email protected] from your registered email ID for us to assist you. Sorry for the trouble.

                    Regards,
                    Axis Bank
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                      M
                      MaliRam Yadav
                      from Nagram, Uttar Pradesh
                      Jun 5, 2017
                      Resolved
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                      Resolved

                      Address: Jaipur, Rajasthan

                      Hello sir /madam,
                      I made a payment through axis bank credit card for railway tickets cancellation.
                      I didn't get my refund yet after a month.

                      My credit card details are below:- card number [protected]
                      Name on credit card - vishvendra sharma

                      I also attaching my railway cancellation tickets.
                      Please solve this problem soon.
                      Thank you...
                      Jul 8, 2017
                      Complaint marked as Resolved 
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 06, 2017
                      Axis Bank Customer Care's response
                      Hi MaliRam,

                      Sorry for the trouble. Please write to us at http://bit.ly/2odp3nV . Our executive will get back to you shortly.

                      Regards,
                      Axis Bank
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                        A
                        ashmitaa
                        from Bhubaneshwar, Odisha
                        Jun 5, 2017
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                        Address: Sambalpur, Odisha, 768004
                        Website: www.axisbank.com

                        I want to lodge a complaint against visa/master card (Powered by axis bank)

                        On the date 5/6/2017, i booked 2 online tickets using axis bank credit card, butas soon as i paid from my card, and checked the status it showed, the ticket is not booked and payment requested. The transaction wasn't successful and failed, my ticket was in failed transaction history and after a while i got a message on my phone that rs.580 was spent on my credit card.
                        That is, rs.580 was paid but still it showed that my transaction was failed.
                        Therefore i request you to look into the matter and refund the money as soon as possible.
                        Jun 05, 2017
                        Updated by ashmitaa
                        please look into the matter as soon as possible and refund my money
                        Hi Ashmitaa,

                        Sorry for the trouble. Please write to us at http://bit.ly/2qCnb5T along with the transaction details for us to assist you.

                        Regards,
                        Axis Bank
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                          Bhagyesh Chudasama
                          from Mumbai, Maharashtra
                          Jun 5, 2017
                          Resolved
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                          Resolved

                          Address: Mumbai City, Maharashtra, 400002
                          Website: www.axisbank.com/suppor

                          Hi my name is bhagyesh c. Chudasama, i am a credit card shoulder from last 1 year, the last 4 digits are 3449 of my credit card. My registered phone number is [protected].
                          This is the first time the card has been taken from me, and had no knowledge.

                          In the month of march my credit card was been blocked and had not used the card after that i[censored] can check records, i kept on paying minimum due to not get charged, last month as my job has been left i was unable to pay the minimum due, seriously i was not aware for the charges as did not knew, i got kept on getting charged for interest even after not using.
                          Had a talk with your collection team regretted to help me with emi scheme, this was explained by me many times to them, they did not take any action and promised to call back which never came.

                          It's really tyring and shame that even after explaining this that can't pay the credit card bill it at one go thy did not bother to help and left it the way it was...
                          I tried to visit the head office. But it was closed, this is my last request you to please help me out with the emi on my balance due so i can finish and try to improve my credit score.

                          Please i would like to complaint on this if possible..
                          Looking for a positive reply.

                          Tried sending the email to customer. [protected]@axis bank.com and [protected]@axis bank.com got revert as email id not valid which was provided by axis bank collection team.

                          Thank you.

                          Bhagyesh chudasama.
                          Jul 6, 2017
                          Complaint marked as Resolved 
                          Axis Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 05, 2017
                          Axis Bank Customer Care's response
                          Hi Bhagyesh,

                          sorry for the trouble. Please write to us at http://bit.ly/2oy1P87 for us to assist you.

                          Regards,
                          Axis Bank
                          I have not received my refund money initiated by Myntra app on 17 May, 2017. My account number is [protected]. The app people are saying that they have already initiated the refund process. It's the bank processing that needs to be done now. I am very disappointed with Axis Bank services. Please refund my money asap.
                          Axis Bank Customer Care's response, Jun 6, 2017
                          Verified Support
                          Hi Swati,

                          Sorry for the trouble. Please share the details at http://bit.ly/2o3sFnU and our executive will get back to you.

                          Regards,
                          Axis Bank
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                            Shreya Reddy
                            from Hyderabad, Telangana
                            Jun 4, 2017
                            Resolved
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                            Resolved

                            Address: Hyderabad, Andhra Pradesh, 500028

                            On 31st May at 5:57 PM, I have made a transaction of amount 4559 at westside begumpet, Hyderabad. But the merchant has claimed that the amount was not credited to their account. He has even checked his statement. Could you please revert that transaction and credit my account with deducted money? I have attached the transactions image made at westside, hyd on that day which was sent by merchant. The transaction of gift card is not made. Please let me know if you need more proofs from merchant.

                            Card No: [protected]
                            Jul 10, 2017
                            Complaint marked as Resolved 
                            Axis Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 06, 2017
                            Axis Bank Customer Care's response
                            Hi Shreya,

                            Sorry for the trouble. Please share your concerns at http://bit.ly/2odp3nV . Our executive will get back to you shortly.

                            Regards,
                            Axis Bank
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                              M S Rao@1983
                              from Pune, Maharashtra
                              Jun 4, 2017
                              Resolved
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                              Resolved

                              Irctc cancelled ticket amount not credit my bank account

                              Address: Nashik, Maharashtra, 422401
                              Website: [email protected]

                              Sir i was booked four e ticket with axis credit and debit cards, but all tickets are cancelled the irctc amount was refunded but the amount was not credit my bank account the detils are under:-
                              Refund tx id. Date. Amount
                              [protected]. 27 may 17. Rs 2740
                              [protected]. 26 may 17. Rs 760
                              [protected]. 25 may 17. Rs 3580
                              [protected]. 23 may 17. Rs 4400...
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                              kinjal045
                              from Siliguri, West Bengal
                              Jun 4, 2017
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                              Address: Kolkata, West Bengal, 700020

                              Dear concern,

                              Towards last resort i would like to let you know that i am not satisfied with overall service provided by axis bank ltd.. I had genuine issue with remittance my college fees at canadian bank! Which get resolved with several and many follow ups today!! My remittance is due on 5th june, i have assured the remittance would be done by 5th, if not there is assured negligence with your bank representative!

                              Please refer to the notes provided by your representative! No doubt please trace the record for further reference from bank's side!! Also my one time password is not registered with my registered mobile number, i have followed up ample of times to resolve my issue but each occasion your representative given several solution which didn't work out and several follow ups are due but no end solution!

                              I want to seek compensation of my time lost and effort due to misguiding while seeking help from your representative, this is height from customers point of view, please refer to any of your higher authority or if not i need to pull this issue on social media

                              Regards
                              Kinjal patel
                              [protected]
                              Axis Bank customer support has been notified about the posted complaint.
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                                kinjal045
                                from Siliguri, West Bengal
                                Jun 4, 2017
                                Resolved
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                                Resolved

                                Address: Kolkata, West Bengal, 700020

                                Dear concern,

                                Towards last resort i would like to let you know that i am not satisfied with overall service provided by axis bank ltd.. I had genuine issue with remittance my college fees at canadian bank! Which get resolved with several and many follow ups today!! My remittance is due on 5th june, i have assured the remittance would be done by 5th, if not there is assured negligence with your bank representative!

                                Please refer to the notes provided by your representative! No doubt please trace the record for further reference from bank's side!! Also my one time password is not registered with my registered mobile number, i have followed up ample of times to resolve my issue but each occasion your representative given several solution which didn't work out and several follow ups are due but no end solution!

                                I want to seek compensation of my time lost and effort due to misguiding while seeking help from your representative, this is height from customers point of view, please refer to any of your higher authority or if not i need to pull this issue on social media

                                Regards
                                Kinjal patel
                                [protected]
                                Jul 7, 2017
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Jun 04, 2017
                                Updated by kinjal045
                                note my number is [protected]
                                Verified Support
                                Jun 05, 2017
                                Axis Bank Customer Care's response
                                Hi,

                                It’s perfectly understandable that you’re very upset about what’s happened. Please share the reference number which you may have received from the last communication channel approached for us to look into it.

                                Regards,
                                Axis Bank
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                                  Mohanraj Aulsamy
                                  from Chennai, Tamil Nadu
                                  Jun 3, 2017
                                  Resolved
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                                  Resolved

                                  Address: 626203

                                  Dear sir/ madam,

                                  Hi this is mohan raj last week 25th may 2017 i opened new ac in your axis bank sattur branch.in that branch shiva contact me and he promised one or two the ac will open but still now my ac will not open. However the customer support person told me that my ac is activ but i 'll not able to take cash from the atm. What's happening sir. Kindle resolve this issue asap.

                                  Thanks
                                  Regards
                                  Mohan raj
                                  [protected]
                                  Jul 6, 2017
                                  Complaint marked as Resolved 
                                  Axis Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 05, 2017
                                  Axis Bank Customer Care's response
                                  Hi Mohan,

                                  We're sorry you had this experience and we want to make this right. Please share your concerns with us at http://bit.ly/2odp3nV for us to assist you.

                                  Regards,
                                  Axis Bank
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                                    S
                                    sunil likky
                                    from Hyderabad, Telangana
                                    Jun 3, 2017
                                    Resolved
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                                    Resolved

                                    Hi axis bank,

                                    I have received a message on my mobile number - 91-[protected] stating as below :

                                    Dear customer your emi of arsenal 8599 for axis bank loan a/c elr[protected] is due on 05-06-17. Please keep your bank account funded to avoid extra charges.

                                    I haven't taken any loan from axis. The above mentioned mobile number belongs to me (Sunil reddy). Kindly check the loan account number and correct the mobile number.

                                    Thank you
                                    Sunil
                                    Jul 12, 2017
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Jun 03, 2017
                                    Updated by sunil likky
                                    Hi Axis Bank,

                                    I have received a message on my mobile number - 91-[protected] stating as below :

                                    Dear Customer your EMI of Rs 8599 for Axis Bank loan A/C ELR[protected] is due on 05-06-17. Please keep your bank account funded to avoid extra charges.

                                    I haven't taken any loan from Axis . The above mentioned mobile number belongs to me (Sunil Reddy) . Kindly check the loan account number and correct the mobile number.

                                    Thank you
                                    Sunil
                                    Verified Support
                                    Jun 05, 2017
                                    Axis Bank Customer Care's response
                                    Hi Sunil,

                                    Sorry for the trouble. Please share your concerns with us at http://bit.ly/2ofzczR for us to assist you.

                                    Regards,
                                    Axis Bank
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                                      S
                                      sourabh@123
                                      from Panipat, Haryana
                                      Jun 3, 2017
                                      Resolved
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                                      Resolved

                                      Address: Panipat, Haryana, 132103

                                      Sir amazon refunded my money to bank on 25 may 2017 but till now they didnot credited it to my credit card account amazon gave me tranction id also but bank coustomer care staff refuse to identify my amount through that trancaction kindly help i am attaching amazon e mail they are not behaving professionally and harnessing me

                                      Sourabh singla
                                      Ph [protected]
                                      Jul 6, 2017
                                      Complaint marked as Resolved 
                                      Axis Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 05, 2017
                                      Axis Bank Customer Care's response
                                      Hi Sourabh,

                                      Please share your details from your registered email ID at http://bit.ly/2oy1P87 . Our team will assist you further. In case you have already raised any complaint. Please share the complaint number for us to assist you further.

                                      Regards,
                                      Axis Bank
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