Bajaj Allianz Complaints & Reviews

sir,

We have purchased a policy from Bajaj Allianz for myself & my husbad since Dec-2012
Policy No. [protected] ( Madhu Bala)
& Policy No. [protected] ( Neeraj Kumar)
& the money is transferred from Our account to bajaj allianz on Dec-2012.
after many phone calls we get the policy No. in the month of march-2013 by courier & till now we dont get the policy kit of the same policy No.

Sir it is almost 5 months delay for policy kit & the agent had ensure me at the time of filling form for policy that the policy kit will delivered to your home within 15 days.

Kindly take a urgent action in this regard & acknowledge the to me.

Thank you,

Madhu Bala
Md. [protected]

To
GRO, Bajaj Allianz

This is in reference to my policies [protected] & [protected], I would like to bring a issue to your notice experienced by me. I visited your noida branch this week in order to surrender my policy. I was then asked if am carrying all the documents or not. I was carrying all the documents that were required to surrender the policy as mentioned in terms and condition of the policy document. I was further told by Ms. Anuja to bring one rs revenue stamp else the request would not be processed. I tried to understand the need for a revenue and i was directed to Mr. Vijay Bhandari. Both of them first placed the argument that requirement is because of RBI.

I raised my concern with respect to the requirement and told them that no company is asking for such requirement , not even the largest insurance player .i.e. LIC. I also enquired with 3 private insurance companies over phone where my friends are working and all of them denied the need of this requirement. Even after hearing my argument the answer of both the executives remain the same, however this time they changed the reason to internal guidelines after I challenged their reasoning and requested for that specific guideline. I was further directed to talk to call centre and that too was not of much help . They also repeated the same argument.

I had no other choice but to get their requirement done in such a highly bureaucratic environment. I was wondering whether I had taken the right decision of buying policy with BAJAJ ALLIANZ, however I was definitely not regretting the decision of surrendering my policies as I was saving my family from undue hassle any time later.

I would also like to share details of your process of surrendering the policy. As I was surrendering the policy I was asked to look at web camera so that they can click my pictures. Ironically they made me do it twice because I was surrendering 2 policies and it was not feasible for them to use the same pic due to technical constraint. I was already upset with your requirement and this was adding to the disappointment.

After finishing this I went to Kotak life insurance with same list of requirements to avoid any further hassle and I met a lady there at there Noida branch who took five minutes to explain me the surrender process. To my surprise that person was extremely humble and absolutely not interested in clicking my pictures and with no requirement of revenue stamp.

I am sure this entire incident is good enough to explain you how your unnecessary requirements are creating hassle for your customer . Bajaj Allianz could be one of the leading insurance company in terms of new business however you are worst when it comes to customer service. Ms. Ahuja asked my not to challenge the process and it seems by not doing this that have to been able to identify what all unnecessary elements can be eliminated while doing any process.

May I ask you under which guidelines you are asking for revenue stamp whereas no other company is and also who has authorised you to click the picture of customer. If you are trying to save yourself from some fraud than I would request you to give some task to you risk team to evaluate how these additional requirement impacts your customer satisfaction or you can live with some amount of risk as it is within your risk appetite to serve your customer effectively. I am request you to educate your employee not to redirect your customer from one channel of communication to other. There was absolutely no need for redirecting me to call centre and also you call centre asked for a written complaint despite of having their customer over recorded line.

Dear IRDA, Regulator

I urge you to audit the process of Bajaj Allianz company and I am sure you will find many more areas wherein they need to have standard approach like wise the industry and stop hassling their customer. As an educated and informed customer I will make sure that I use the social media to share my experiences so that people can take decision accordingly.

Hope you both will investigate the matter and will do the needful.

Regards,
DILIP

I purchased a motor insurance policy from Bajaj Allianz through customer care. They did sent me online copy of the same but unfortunately few najor details such as car reg. number, address was wrong. I asked them to rectify the same and the soft as well as hard copy of the policy.
But it has been more than 1 week and my old policy has already expired still no body has bothered to contact or at least reply to my query.
I have dropped many emails to them (mail chain is appended below) called customer care a lot times but no one picks up the call. I have tried waiting for 20-30 mins on call but no one picks the call. So now I have paid them money but they are not issuing me my policy nor they are contacting me.
Please let me know what should be my next course of action or should I approach district consumer court?

Thanks,
Nivesh Tripathi
[protected]

Ongoing mail chain with Bajaj Allianz (I have marked * in details for privacy purpose on forum):


----- Forwarded Message -----
From: Nivesh Tripathi <[protected]@yahoo.co.in>
To: "[protected]@bajajallianz.co.in" <[protected]@bajajallianz.co.in>
Cc: "jabeen.[protected]@bajajallianz.co.in" <jabeen.[protected]@bajajallianz.co.in>; "makarand.[protected]@bajajallianz.co.in" <makarand.[protected]@bajajallianz.co.in>; "rita.[protected]@bajajallianz.co.in" <rita.[protected]@bajajallianz.co.in>
Sent: Saturday, 20 April 2013 5:00 PM
Subject: Re: Bajaj Allianz Policy No:OG[protected]-00001741

Hi All,

It is like a one way communication with you guys. I just keep mailing and no one reverts back!!!
I tried your customer service toll free numbers but looks like it takes ages to talk to any executive. When it was about making me your customer, you guys were impressive but seems you don't understand value of existing customer. I have been waiting for my rectified document since 16th of April but to no results.
Not sure if your escalation matrix is even valid as none from different matrix level such as Jabeen, Makarand or Rita are pro-actively following the same. Are these escalation ids just a wrapper around customercare id???
Anyways I have attached my vehicle RC copy as well, I will wait for some miracle till Monday and then check out further course of action.

Thanks,
Nivesh Tripathi
[protected]

PS: It seems like I am not the only one suffering. It is my bad that I am checking these stuff after taking policy from you.
http://www.consumercourt.in/car-insurance/99904-complaint-against-bajaj-allianz....⇄

From: Nivesh Tripathi <[protected]@yahoo.co.in>
To: "[protected]@bajajallianz.co.in" <[protected]@bajajallianz.co.in>
Cc: "jabeen.[protected]@bajajallianz.co.in" <jabeen.[protected]@bajajallianz.co.in>; "makarand.[protected]@bajajallianz.co.in" <makarand.[protected]@bajajallianz.co.in>
Sent: Thursday, 18 April 2013 8:37 PM
Subject: Re: Bajaj Allianz Policy No:OG[protected]-00001741

Hi All,

I have not heard anything back from you guys.
Please do the needful as soon as possible as my old policy is about to expire today.
It would be good if you can arrange a call back for the same.

Thanks,
Nivesh
[protected]

From: Nivesh Tripathi <[protected]@yahoo.co.in>
To: "[protected]@bajajallianz.co.in" <[protected]@bajajallianz.co.in>
Cc: "jabeen.[protected]@bajajallianz.co.in" <jabeen.[protected]@bajajallianz.co.in>
Sent: Wednesday, 17 April 2013 9:00 PM
Subject: Re: Bajaj Allianz Policy No:OG[protected]-00001741

Hi Suresh,

I don't understand why you need RC copy and Address Proof. All the details are already mentioned below.
During the time of booking it through tele-agent I never produced any documents why introduce a overhead for the same now.
Please do the needful in a easy manner.
Moreover mailing Address Proof for can't be provided as it is my organization's address and we don't have policy give undertakings for employees.

Thanks,
Nivesh
From: "[protected]@bajajallianz.co.in" <[protected]@bajajallianz.co.in>
To: [protected]@yahoo.co.in
Sent: Tuesday, 16 April 2013 11:59 PM
Subject: Re: Bajaj Allianz Policy No:OG[protected]-00001741

Dear Sir,

In reference to your below appended email, your query has been registered with us.
We would like to inform you that, kindly provide the scan copy of RC and Address proof so that we have make the correction as per your request.

For any clarifications or assistance, please feel free to contact us.

Thanks and Warm Regards,

Suresh G.

Customer Focus Unit,
Now you can also chat with us online on the link

http://web7.bajajallianzonline.co.in/BagicChat/discuss/discuss10mid.jsp?cust=CC&...⇄

Toll Free Numbers:[protected]/[protected]
Email id: [protected]@bajajallianz.co.in
Face book Id: www.facebook.com/jiyobefikar

In case you are not satisfied by our response; you may kindly escalate according to escalation matrix.

Level 1- jabeen.[protected]@bajajallianz.co.in
Level 2 rita.[protected]@bajajallianz.co.in

Thank you for reaching the Customer Focus Unit of Bajaj Allianz Life Insurance
Assuring you the best of our services.
________________________________________________________________________________...⇄
From : [protected]@yahoo.co.in
Send : 16-APR-2013 10:05:27 PM
To : Online Bagic/Others/Pune_HO/Allianz-IN; Websales/HO DM/DM/General
Cc : Customercare/CFU/Pune HO/Bajaj Allianz
Subject: Re: Bajaj Allianz Policy No:OG[protected]-00001741


Hi Team,

Various information has been wrongly mentioned on the policy.
Please find correct information (only those where I saw discrepancy):

Policy Address:
****

Mailing Address:
****
Vehical Reg Number:
****

Please rectify the same and resend the document on Mail as well hard copy.

Thanks,
Niesh Tripathi
[protected]

Dear Sir / Madam,

I am writting on behalf of my father Mr. surinder kumar sharma ( Policy no. [protected] , dated[protected] who invested Rs. 30000 in Bajaj Allianz Ulip plan & today it is only Rs. 17000. ULIP is mmarket linked plan & because of BA dump Fund Managers my father lost his hard earned money . moreover he got a call from [protected] today where it was told that BA is giving our money back with interest & bonus. To get this money we have to invest again 30000.

When my father told me & after investigation i found it was a fake call to decisive us once again. Can you tell me from there they came to know about our invetment in BA & our contact number . it is clear that your company is indulge in leaking of your investors' information. I am planning to matter forward mean while you are requested to pls search for those guys ( if you are not one of them) & take action . We have already lost our money & BA is carrying a bad name in market . So I wll make sure that in future no one lost his / her money like my father .


Thanks

Adish Sharma
[protected]

I have taken a policy of bajaj allianz
I have been paying a premium amount of Rs 2500 for 12 mnths
Totally i paid arnd 30k till now
During the policy introduction time,agent hide the fact that I need to
pay surrender charge of 30 percent
That is after 3 yrz, I need to pay around 30k so as to get my sum of premium paid back
What shall I do?
Shall I continue or terminate the policy right now?
Please help me out
Please provide a solution for me
Guys there,dont buy policies of this fraud company

I have been taking policy for my 2 wheeler with bajaj for the past 4 years and now inturn when i asked them to change the policy from comprehensive to 3rd party only they refused saying that they don't provide instead when i asked them to give the same in writing as why and as per which IRDA rule they refused saying to contact the customer care and when called customer care they said that the 3rd party is possible only if i visit the branch ,but when visited the branch they directly refused 3rd party bit they are interested only in first party only and that only 2wheeler are not provided with such policy
my present policy with bajaj allianz is OG[protected]-00000076

Dear Sir,

MY POLICY NO. [protected] PRODUCT CODE:-109 PRODUCT UNIQUE IDENTIFICATION NO:-116LO64V01. POLICY HOLDER NAME:-SUDHIR JAISWAL s/o VISWANATH JAISWAL ADDRESS:-KHADDA-R.B. KHADDA POST KHADDA ,KUSHINAGAR, UTTAR PRADESH PIN NO:-274802 I WANT TO KNOW THE STATUS OF MY POLICY. IF I SURRENDER THAN HOW MUCH AMOUNT I WILL GET. PLS
INTIMATE ME AT THE EARLIST.


Regards'
sudhir jaiswal
[protected]
email no:- [protected]@gmail.com

Dear Sir,
It is to inform that, I KISHOR JOTWANI the existing customer of Bajaj Allianz my Policy no. [protected], Policy date: 10/03/2007. From last 4 months I am trying to surrender my policy, I went 3 times to Bajaj Allianz office, Nagpur in December 2012, but due to server problem they have not accepted my surrender form. Also it is to inform you that I am working and staying at village Tirora District Gondia, and always I am not able to take leave and go for surrender of policy. Therefore again I sent my brother 2 times for surrendering policy on my behalf, still they have not accepted and given authorization form to my brother to submit with my signature.
Then on 09/3/2013, I went to Bajaj Allianz office in Gondia (Maharashtra), they told that, today on Saturday they are not accepting the surrender policy, Then again i went on Monday, again on Monday they told that they are not accepting surrender after 3:00pm. Then again i have submitted the policy for surrender on 13th March 2013 to Mr. Yusuf Pathan, he called me back on same day & told that more than Rs.10000.00 will be deducted from the amount as policy locking period is of 20 Years, even though I told that whatever deduction you are making I have no issue and I told him to submit the policy. After 20 days when the amount was not remitted into my account I called him back that what happen about my policy, he is telling that I have not given any confirmation to submit and my policy is still pending, and due to march closing they will submit on 8th April and again I have to go there for signatures. Again on 8th April I went there by taking leave from my company, there server was not working, after that I have taken back my policy and now doing the complaint.
Now due to this, more than Rs 10000 is deducted from my salary because of so many leaves. Still my policy is not surrendered. After 7 years also they are deducting more than Rs 10000 as a surrender charges, which was not earlier told by their executive. Before starting the policy their executive calling me more than 10 times a day for taking the policy, and after 7 years nobody is responding correctly, now they are telling that everything is written in my policy. Now tell me who is having time to read all their details in the 100 pages manual.
My complaint is regarding the services they are providing for their customers, If this type of service they are giving then, Why so much charges they are deducting?
My next complaint is whether they will pay me my lost salary as their server was not working.
My next complaint is whether they will pay me my amount with the interest of 5 months from Dec’12 to April’13.
My next complaint is, tell me, how I can surrender my policy as now I will not be able to take more leaves from my company. Whether they will send their executive in Tirora Village for surrendering the policy.
Requesting the concerned authority to do the needful at the earliest, as I am having so much financial problems, due to which I am surrendering the policy.

Regards
Kishor Jotwani
[protected]

Dear sir

my policy no [protected] - with bajaj allianz & i switch my fund on 02.04.13 but uptill wrong fund & fund show in my fund list

& when i call custmore care 03.04.13 say over system will work from 07.04.13 But work work 09.04.13

between 02.04.13 to 08.04.13 market down 500 point my related to market so i am in loss & my fund uptill show my preivous status

please help....

Hi,

I have taken Bajaj Allianz SARVE SHAKTI SURAKSHA policy through CITIBANK and have been paying premium for the same @1500 pm for the past 33 months.(premium is deducted automatically from salary account)
Now I want to surrender the policy. I called BAJAJ ALLIANZ customer care but they were unable to furnish any details regarding what amount exactly I will be paid.

So since on phone nothing worked...

Dear Sir
I would like to inform you all about the unfair practices of BAJAJ ALLAINZ for Claim settlement. BAJAJ ALLIANZ is deliberately misinterpreting the special condition to disallow the claim Amount Rs. 69330.

It refers to my Policy no. OG[protected]-[protected]Silver Health -Senior Citizen); my father (ASHOK SAKURE) and mother are covered for Rs. 3 Lacs each. I have purchased this policy in Dec 2010, and renewed every year before due date.
Medical test of my father and mother was also carried out by BAJAJ ALLIANZ in 2010 before issuing the policy documents.

During Feb 2013, my father observed breathing problem for 5-6 days, so he consulted doctor. After examination and required tests, doctor advised him to undergo Angioplasty (Heart related Surgery) without wasting time. So he has undergone Angioplasty on next day, in the hospital which is not in the network of BAJAJ ALLIANZ for cashless hospitalization.

We have submitted the claim (claim no is OC[protected]-[protected] for reimbursement of Amt Rs.235330/-
Bajaj Allianz has Approved Amt Rs.132000/- & Disallowed Amt Rs.103300/- ( Clarification by BAJAJ ALLIANZ as below)
1. Rs.100/- Registration charges not payable
2. Rs.900/- Bills not available hence deducted Rs.900/-
3. Rs.33000/- 20 % of co-payment Admission in Non Network Hospital
4. Rs.69330/- Maximum limit of indemnity is 50% of the sum insured)

We don't agree to point no. 4 ; deduction of Rs. 69330, under the special condition as motioned below.
This special condition is not applicable, because my father is not DIABETIC and the concern diseased in the claim (HEART related) was also not existing on or before commencement date of Policy - Medical check up was done by BAJAJ ALLIANZ before issuing policy document.

This Special condition is as below in the Policy Document -
Special Condition, If any : THIS POLICY EXCLUDES FOR ASHOK SAKURE ANY CLAIMS IN RESPECT OF ANY DISORDER, INJURY, DISEASE, DISABILITY OR TREATMENT WHETHER DIRECTLY OR INDIRECTLY CAUSED BY, OR ATTRIBUTABLE TO DIABETES/ALL LOCAL & SYSTEMIC COMPLICATIONS RELATED TO DIABETES INCLUDING BUT NOT LIMITED TO INFECTIONS, METABOLIC, VASCULAR ETC. DIRECTLY OR INDIRECTLY AND RELATED AILMENTS /ANY OTHER AILMENT EXISTING ON OR BEFORE THE COMMENCEMENT DATE. THIS EXCLUSIONSTANDS DELETED W.E.F 07-DEC-2011. IF THE POLICY IS CONTINUOUSLY RENEWED WITH US FOR THE NEXT YEAR .FROM SECOND YEAR ONWARDS THE MAXIMUM LIABILITY FOR THE ABOVE MENTIONED ALIMENT ITS COMPLICATIONS / DIS- ORDERS WOULD BE 50% OF LIMIT OF INDEMNITY PER POLICY PERIOD. (IN CASE OF BREAK IN THE RENEWAL THE BREAK IN CLAUSE WOULD BE STILL APPLICABLE)

BAJAJ ALLIANZ is deliberately misinterpreting the special condition to disallow the claim Amount Rs. 69330.

Vinay Sakure
+[protected]

Hi,

This is Hitesh Laxman Kharade holding a policy no.[protected] commenced on the date of 03rd February,2009 for a monthly basis of Rs.1000/-p.m.

For details, I've not paid for whole 3 years but now as the 3 years period is over I would like to get my money back which I 've paid as soon as possible.

Thanking You.

Regards,
Hitesh

Dear Sir,
I am ex Employee of Bajaj Allianz Life Insurance Company limited. I had applied for my PF settlement 2 years before. But still date i have not yet receive my PF claim. My PF claim member ID is:STATUS for Member ID: PUPUN[protected], and the Claim Id is: PUPUN[protected].

I check my claim id when it was displayed like this:
STATUS for Member ID: PUPUN[protected]

* * Data available since last six months. * *
* * PUNE data availaible from[protected]. Last updated on[protected] at 08:08 am * *
* * Approval Details on PPO and Scheme Certificates will be made available soon.. * *

But still date i have not get any claim. So, Kindly help me to get my PF claim as early please. Sir.

Hi,

Hope this complaint will be resolved and action will be initiated against these kind of fraud companies.

4years back we have invested 60000 in bajaj allianz and at the time of investment the agent promised us that pay 5000 every year for 3 years and after 3years of locking period money will be doubled!. from past 1year I am continuously checking and fund value is showing half the amount invested by us! this is certainly not acceptable and they are #1 in cheating rural peoples.

My Mother policy number: [protected] - fund value 16936.93 and invested amount 30000 - NEW FAMILYGAIN
My Father policy number: [protected] - fund value 16424.05 and invested amount 30000 - NEW FAMILYGAIN

Please help us in getting at least 60000 of our hard work invested money from these cheaters.

Please initiate some serious actions against these kind of frauds and help us to get our money please!!!!

If you need any further details please call me.

Thanks and regards,

Chandrashekar
Mobile number - [protected]

Policy No.[protected] (New Family Gain)
Sum Assured Rs.50,000/-
Policy Commencement on 28/10/2007, Paid 03 Nos. installments. Due to financial problem, partially withdraw Rs.19,400/-on 04.03.2011. Online I am checking my balance units, as per the following dates.
03/04/2011 Rs.10,164.65, 10/07/2011 Rs.9,687.29, 05/05/2012 value is Rs.7,776.91. Now the Fund Value is Zero. Contacted Customer care. They told "your policy foreclosed". Contact the nearest office for rest amount. The Operating Manager of Rourkela told your policy closed because your value is less than Rs.10,000/- & we are unable to refund any amount. My question is : 1) Why not you intimate me, & 2) why not refund my balance money before closing the policy.

i want to bring to your notice that i had been approached by personnel from delhi , regarding offering personal loan of rs. 20,00,000 against a policy for a premium of Rs. 1,00,000 annually for 20 years.


i opted for this scheme by taking two policies ,policy no. [protected] dt 20.02.2013 and policy no. [protected] dt. 05.03.2013, I was told with 20 days the loan amount would get disbursed to me. But now these people are not releasing the loan amount but are insisting that i need to take one more policy from Kotak Life insurance for rs.22500 annually , only then the loan amount would be released. The persons who made this offer were: Mr. Rajiv Agarwal[protected],[protected],[protected] and Ms.Aman Siddiqui[protected],[protected].

i fail to understand this, and ask for your advice in this regard. pl. let me know , whether i should go ahead with this proposal or whether i should cancel my policy for which i have paid Rs.100000 & Rs.10500 as premium in feb 2013 & Mar 2013 respectively.

In case the loan offer was fake and was given to deceive me, i would like to cancel the policy and get the full amount of premium taken fradulently from me.

i eagerly await your early guidance on this.

My Policy Status
MY POLICY NO. [protected]. I WANT TO KNOW THE STATUS OF MY POLICY. IF I SURRENDER THAN HOW MUCH AMOUNT I WILL GET. PL INTIMATE ME AT THE EARLIST.
THANKS


Sam Abraham
st thomas school
gopiganj,srn -221303

I hereby bring to your attention an act of cheat done to me. I purchased an insurance policy No. [protected] of Rs. 1,00,000/- being one time premium as advised by the Agent of Bajaj Allianz Co. in Jan- 2008 in my name. The said amount of Rs. 1,00,000/- was paid in full at the time of purchasing the policy. The term of maturity for this one time investment of my hard earned money was told to me of ten years. Thus, the date of maturity of the instant policy was 11.01.2018.

Now to my utter shock I am in the receipt of a cheque No.[protected] of Rs. 31,754/-. Prior to receiving this cheque I have had not received any communication explaining or advising me with respect to the said policy. But obviously, the policy upon maturity promised me much higher returns.

Immediately upon coming to know about the above stated mischief and a fraudulent act, I lodged a complaint on March 7, 2013 with the Bajaj Allianz Co.’s customer care number[protected] requesting to issue me a complaint number. The Customer Care Executive with the name Mr. Sameer took on record my complaint and allotted a complaint number 39371402.

I was assured by the Customer Care Executive that Bajaj Allianz Co. will act on your complaint and contact me on my number [protected]. Till date I have not received any call from Bajaj Allianz Co.

I call upon the persons concerned to immediately act on my complaint doing the needful so that the above-discussed issue is resolved expeditiously. Also I request the persons concerned to promptly advise me how the promised sum of amount against my policy No. [protected] could be recovered.

In the light of above, it is my humble request to immediately take action and do the needful.

Prabhakar Mani Pratap
Mob.: [protected]

Add: 1B, Navkala Apartment
Plot No. 14, Patparganj
IP Extension, Delhi – 110092
DELHI

I need details of my policy no. [protected] New unit gain plan from bajaj alliance I need to know how much I get while surrender.

My Policy Holder Name is Mr. Subhash Dhingra and Policy No. is [protected].I want to know the Fund Value of my Policy and
I want to know How to Remove the Agent from my Policy so plz tell me can i remove my Agent and How?