d2h Complaints & Reviews

my product did not work before four day, i do four time complaint on your customer executive he told me engineer can came in 24 hrs and solve my problem after four day your engineer can n't came my product problem are still remaining ... my product id is[protected]

Madam / dear sir, This is a complain regarding one of the worst service, I am receiving from such a brand like you. Sorry to put a note that, I am a regular customer of your's since last 5 yrs, recently also I had availed the VPC Sl No HD[protected] till 12/01/2016, up on the request of your engineer during the visit on[protected]. But since 22nd April, I am unable to watch the TV and did not get any response from your end even after several complains as under. 1) called the local personnel - [protected]@ [protected], on 22-04-15 at 10.30 pm & 23-4-15 at 7.30 am, who had earlier provided the VPC. 2) lodged the complain on 24-4-15 at 7.48 pm (as mr Ashok did not respond even after more than 15 calls continuously for 2 days) vide complaint no[protected]. 3) Since there was no respond till 25-4-15, I had again spoken to customer care ( nilamani Das at 6.20 pm ) and subsequently spoken with Pankaj Kumar and described the details, and lodged an other complain against the engineer - vide complain no[protected]. 4) Mr Pankaj called me at 7.10 pm and told some baseless things I;e a) Engineer called me and I did not pick up and then b) weather is bad, hence engineer cannot visit the address. 5)how could the engineer / supervisor tell base less things as now days every activity can be recorded or proved with substances ? SORRY TO MENTION EVEN AFTER SO MANY DRAMA, NO BODY HAS VISITED MY ADDRESS OR CALLED ME AS ON[protected] TILL 7.40 pm. WEATHER WAS ABSOLUTELY FINE INTHE LAST 2 days EXCEPT SOME RAIN ON 25-04-15 after 8.30 PM. This is the worst service I have ever received from VIDEOCON, and if I do not get any respond and an apology letter by tomorrow along with the recovery of the charges since 22nd April to the date when it will be rectified, I will be force to take legal action against you. Awaiting an early respond, Sailesh Mohapatra Mob - [protected] and [protected] Cust ID[protected] Card no - [protected]

Dear Sir, This is to inform you that as I am a valued customer of Videocon D2H since last two years. During my account recharge through your website (www. videocond2h.com) which is registered ;in the name of Mrs Purobi Sarmah . When I put the ID No then it automatically got recharged by Rs 3900.00 whereas my intension was to make recharge for an amount of Rs 390.00 Now Its my kind request to all of you to kindly refund me the whole amount oof Rs 3900.00. And for which I am ready to make an another recharge of Rs 390.00. I am sending you the transaction details below along can share my bank account number as per your time. Customer Name PUROBI SARMAH Customer ID 90930581 Balance Before 3.47 Balance After 3903.47 Amount 3900.00 Payment Reference Number 19110351 Paid Success RTN [protected] Address CLUB ROAD, JORHAT BARBHETA, JORHAT, District: JORHAT – 785004. Thanks & Regards Dipankar Sarmah. M-[protected]

This is for your kind information that I purchased my D2H customer ID no[protected] and recharge the same on dated[protected] for One Year HD Gold package but the date for next recharge appeared in my account is[protected] while I start receiving messages both voice & sms for recharge before[protected] even after repeated complains to customer care, where they assure me that we will rectify the problem. But in order to continue the services I have to recharge the account by Rs110 on[protected] the dealer who provided me the set top box and installed the dish also assured me that your problem will be solved soon but it also yield no results.
I requested to customer care to refund rectify my problem otherwise I have to forward the case to consumer court. Expecting prompt action from your end please.

I took the connection a year back now i got relocated and askesd your people to connect at my new residence . since 19 april I have been in touch with the customer care dept and they have send a lot of people to resolve the issue but could not resolve and every time they are asking for money without money receipt. so neither the problem is fixed and no proper technician is available to resolve the issue. so i think that the worst cable connection was purchased by me . Would request you to pls solve the issue. . Work order no :[protected] dt 18 april 2015,[protected] dt 19 april 2015, 32089038 dt 21 april 2015. customer id[protected] Technician has already taken RS.300/-

i shifted my videocon D2H previous address to current address by your engineer on 19 april 2015 and paid amount RS. 300/ engineer is credited my account id 76246770 again i recharge RS. 241/ ON 21 APRIL 2015 AFTER 9 P.M. still i am not able to active my service. your customer care staff is saying engineer is not credit payment in your account . i am totally fedup your service.pls resolve it immediately. other wise i chage it or legally fight. customer id[protected]complaint no[protected] i got your message - 245.35 account balance. 21.4.2015 on 9.40 pm recharge refrence no[protected] THANKS & REGARDS PRAMOD KUMARMOB- [protected]HO-NO- 89, A-BLOCK, BHAGWATI GARDEN EXTENSION UTTAM NAGAR NEW DELHI -59

Sir, On 14/4/2015 seeing an offer of discount coupon, I recharged for one year subscription(in my existing package)by Rs.2892 which was successful and normal offer i.e. free 30 days free subscription and 3 percent additional benefit had been credited to my account but the discount coupon had not been sent to my registered mobile or email. Hence you are requested to look into the matter and arrange to send the discount coupon worth Rs. 2892 to my mobile numbers or email at the earliest. With regards, Kallol Mallick, Customer ID[protected], RTN -[protected] Mob-[protected] / [protected]

Dear Videocon d2h, This is really disappointing that I have to write this complaint second time after lots of calls to Videocon D2H customer care and getting no action against the complaints for not installation of new connection . On 17th april 2015 12:21 PM recharged with Rs 1961/- through customer care representative (Keertid2hpriya). My customer Id:[protected] On 17th april 05:48 PM I received SMS our service center (Ph No. 742) will call you in 2 working hrs for work id: 31989897. Till now i didnt received any call. This is horrible condition at the time of installing the new connection, what will happen after installation if any problem persist related to Videocon d2h.

I applied for a new D2h connection. Below are the details Transaction No : D2H[protected] Transaction Status : Transaction Successful Product : Multiroom Connection (ROI) Package : 1 Month Mirror of Platinum HD Pack Preferred Language : NA Total Amount (in INR) : 1925.00 Dated : [protected] at 13:27:56 hrs Till now there is no response from Videocon D2h.

Sir I hav been askin t distributor in our area Niligiris ( coonoor) to chk the connection as.most of t channels do.not operate..i hav been.wasting ma recharge from three months.. Last week hav registered a complaint but still no response from any o[censored]r person..i think I wil hav to sue on u as der s no response either from Videocon nor t local dealer distributor..complain number 31797609 and customer I'd number 52990961..kindly take appropriate action.failing which I wil hav to move to court..

Id No[protected] On 13th Apr, 15, we have opted for recharge for 12 months to end with 15th Apr 16 with 30 days extra. But, end date is showing as 08 10 15, which has to be corrected as above. Kindly correct the same and intimate through SMS [protected] urgently

respected sir, i m a costumer of vediocon d2h my mobile no. is [protected] which is registered at vediocon d2h the problem is it that your telemarcating calls disturbing and irritating me... from 5-7 months. daily i receives 3-5 calls regarding vediocon telemarketing.. i have registered my mobile no. at DND for blocking telemarketing calls...but ur teams are continue irritating me... plz unregister my mobile no...or i[censored] cant do it..i will complaint for it...or i will change my mobile no.

I booked a new connection in online on April 9.Their technician visited my house on 11th April and found that connection is not possible due to signal issue.Even he was not able to put the cable into my house.I requested him to find the way. But the technician refused to do and told me that the connection is not possible.Order was cancelled from their side.I called the Bangalore office and they told that they have raised the request to cancel the order and will get back once they receive any communication from the online team.So far I did not receive any call from them.I called their online sales team about this issue they told me to contact [protected]@d2honline.com.I wrote the mail to [protected]@d2honline.com for my refund on 11th April Evening.But so far I did not receive any acknowledgement. Why so much harassing? Pl find the detailed transaction.Transaction ID: D2H[protected]Merchant Website: www.d2honline.com Amount Paid: 2310.00 Order Date:[protected]:26:59 workorder id[protected] I suggest to close this type fraud organization.

Respected Sir, I transfer my connection here with regard to your last Wednesday had complained that the proceedings which were not. I call on seniors have told too many times but nothing has been done yet, despite her. Therefore, we request that you take the appropriate decision on the subject is invited to take action as soon as possible. I have many recording to prove it. Thanks

MY D2H ID IS[protected] I DO NOT LIKE THAT ANY CALL COME FROM VIDEOCON D2H I HAVE ALREADY REFUSED TO VIDEOCON CALLERS BUT CALLS ARE COMING THREE TO FOUR TIME A DAY. TODAY ALSO COME A CALL REGARDING SALE PROMOTION BY BRIJESH KUMAR THIS PHONE NO. IS[protected] I REFUSED HIM FOR CALLING HE IS VERY MISSBEHAVING & RUDE TALKING TO ME. M. D. RAI MOB. [protected], [protected]@gmail.com

REVIVING MY D2H WHICH WAS OUT OF WORKING SINCE 2 YEARS, MADE A COMPLAINT AT VIDEOCON SERVICE CENTRE. PERSON VISITED AND CHECKED SET COLLECTED VISITING CHARGES RS.250/- AND ASSURED TO REPAIR IT WITHIN 24 HOURS SINCE THEN NOBODY IS CARING ABOUT MY COMPLAINT AND I HAD MADE AT LEAST 25 PHONE CALLS BUT NO RESPONSE. THIS ACT OF VIDEOCON EMPLOYEES IS AGAINT SERVICE NORMS AND LEGALLY NOT CORRECT BEFORE I PROCEED FOR LEGAL ACTION IT IS REQUESTED TO RESOLVE MY COMPLAINT.

Dear Sir, I would like to draw your kind attention regarding frequent reminder through SMS and phone call, receiving tow to three times daily, in this regard i am to say that at present i am out of Delhi and nobody using TV so question of recharging does not arises.My mobile phone is under roaming charges.It is my concern and i am fully aware when to recharge my d2h.So please dont send any frequent call, and S.m.s.recharge reminder in my phone in future. AshisRoy. id.76185429 M 114, Ramakrisnavihar appt. 29 i p ext.Delhi 110092

72523202 is my customer id, one of my d2h box is not working and on raising a complaint their call center my phone was disconnected couple of times without registering complaint. Also i was sold a VPC service and told that for any product related issues I will be given free service and free product repair and part replacement except remote but now the company is not agreeing to the promise.

I had booked Slique Hair Threading System (Quantity-2) on 19th March. The product was delivered on April 1st. I had ordered 2 but I received just 1. Order ID: [protected]Immediately within 30 minutes of receiving the parcel I called on [protected] and booked a complaint on D2HShop Customer Care and also emailed the details on [protected]@d2hshop.com Complaint ID: 335616On call I was told someone will get back to me within 72 hours. And I am still awaiting their call.I sent another email to the same email address mentioned above after 2 days to check the status of the complaint but no one is giving me the status. Today after 9 days when I called they said I need to wait for 25 hours more. I refused and requested to be connected to a Supervisor available and the call was dropped by the agent who spoke to me. His name is "Vikas"I called again and provided all the details straight from the scratch and again requested to connect to Supervisor. He agreed to it and when I asked him the supervisor name the call was dropped abruptly stating "The supervisor will himself provide his name" This was a total rude and ill mannered behaviour and tone. I do not remember the agents name who spoke to me. That was a low quality agent who did have a sense of responsibility and courtesy. When I called the third time the call was dropped immediately after I told him I want to check the status of my complaint.Basically the call was dropped intentionally and the 2 of my emails were ignored. I am still waiting to receiver the other product after paying for it. Required documents are attached. Invoice ID for reference: D2HINV50486356

I had subscribed for Sony six channel but not coming so called for consumer complaints dept number [protected]. It says my call will be answered soon as the representative is busy. But the call is not being answered though my call is being waited for 10 mins