Ezeego One Travels & Tours Complaints & Reviews

attention attention attention all the web surfer and readers of this complaint,

never book with this cheater web site,

i just made flight tickets attracted by some good scheme of some cash back, ezeego1 did not credit it even after 25 days of booking,

so i raised complaint no.1-67879, it was handed over to some mr.fateh khan, he did not reply within time limit, so again i took follow up for it, so today that guy called me and threatened me telling that "the company investigated my personal card number it does not belongs to me, so mr.fateh khan means that ezeego1 breaches all their customer's privacy by using/seeing their debit/credit card numbers and denying for cask back,

i think its very tough and good idea to make customers fool, they attracts customer's by sending email of various schemes, and after booking they check customer's card numbers, net banking passwords, debit/credit card data and passwords and never give any customers any type of cash back, today i searched many consumer forum web sites, consumer complaints web site, i found every where that ezeego1 never give cash backs they just makes people fools and theft their card numbers.


i did the worst mistake of my life making ticket in this web site using my card number, i can not expect what this company will do will my personal card data and passwords..


again attention all the users of this great cheater web site, because today i heard by ezeego1 company employee mr.fateh khan that they have my debit/credit card data. i received call around 5.30pm from no.[protected].

i will definitely go under legal actions against this company regarding card data, so please all respected customers who had used their personal card with this cheater web site please immediately contact me on[protected], we all will fight together.

my name is dhyey.

Hi,

I booked the return ticket BLR - DEL - BLR from Ezeego1.com and they booked only the DEL - BLR ticket but not BLR - DEL.

When i called them they says due to fare difference they can't book the BLR - DEL ticket. Okay then in that case they should simply return my money but no, they are charging me the the Cancellation charges as they says DEL BLR ticket was got booked. What the hell is that?

They shouldn't have booked this ticket too as the onward journey tickets are not got booked.

What's the mistake from my side? They should block the seat when I clicked on payment and if there is any fare difference then should revert back to me to the search page instead of letting me going forward to book the ticket!!!!

ClearTrip, MMT and Yatra are far better then this.. They also offer 50% off on fare difference at those circumstances which are too very rare..

Guys please don't use this website for making the bookings...

Fateh.[protected]@ezeego1.com and hiren.[protected]@ezeego1.com are the guys who couldn't help and also they don't know how to talk. All they know is just to say "Sorry". Pathetic Customer Care!!!

Hi,

I have purchased a bus ticket from kolhapur to mumbai from ezeego1.com on 14th Nov 2012. I used as promo code to avail the discount on the ticket. Next day I wanted to cancel the ticket so called customer care of ezeego1. They took my reference ID and said it can be cancelled and amount will be refunded to your account within 7 working days. But no amount has been refunded till date. Now when I checked with them again they are saying because you have used a promo code your money cannot be refunded. If this is the case then why did the customer care person told me that amount will be refunded. If he would have told amount wont be refunded then I wouldnt have cancel the ticket. Also I have been chasing them since long time for this and they havent been replying me.


Thanks,
Vivek Bhimrajka
[protected]

Hi,

I have booked following 2 bus ticket from Hyderabad to Nagpur yesterday, now when I have cancelled the ticket then I have been told by ezeego1 that I would not be able to get any refund because of the term and conditions they have.where in eticket it is mentioned that I'll get the refund after 10% deduction.

-Hyderabad to Nagpur Saturday, January 26, 2013

-Ezeego1 complaint Reference Id - 1-51851

-EZR[protected]

-redBus ticket - TF2U55295839

-Sree Kaleswari PNR - SKBRS[protected]


As per discussion with Red bus and sree kaleshwari travels representatives, the bus operator cancellation policy will be applicable and amount should be refunded to the customer.

Now this amount should be refunded back in my account, how ezeego1 can have their own policy to gulp the money belongs to a customer.

Regards
Shivi Purwar

I have Booked a flight ticket (reference number : EZR[protected]/A) on 16th July 2012 for Pune to Bangalore & journey date was 17th August 2012.
As per terms & conditions, I have used Promo code of AXISFLIGHTS with which i am supposed to get 500 rs cash back per passenger & I perfectly remember I have validated promo code properly. So i am eligible to get 1000/- rs cash back.
I have used a Axis net banking for doing payment.

Initially, after booking when I called customer care at that time they told me, you are eligible for 1000/- rs cash bank.
I am repeatedly following with customer care since last 15 days for getting cash back & they are just trying to avoid it.

ezeego reply
[protected]--
Dear Mr. Patel,
Greetings from ezeego1!
This is with Reference to the Complaint Id: 1-42145

Further to your below email, with respect to the cash back, as per the system logs, the mandatory validation of promo codes at the time of the transaction to confirm eligibility under the offer has not happened. Hence, therefore regret to inform you that we shall not be able to identify the transaction (EZR[protected]/A) under the cash back offer.

Also find the attached booking summary pdf file for your reference where in you have not validated promo code if you have validated on validation of the promo code, an instant discount of Re. 1 will be given but same was not reflecting in booking summary. Hope the same clarifies to you.

Should you require any further assistance, please contact us on our Toll Free No.[protected]accessible from all networks) or +[protected].

Thanking you,
Satish Kotian
Customer Service
www.ezeego1.com

I'm so frustrated of their customer support. Possibly the worst I've ever encountered. I've been requested a refund for 6 months now & every time I called I was given a false assurance. I booked a rail ticket in Feburary of Rs.722, but the transaction failed right away, still the amount was deducted from my account. And since then I've been calling their customer care. Probably more than 40-50 times now and I still haven't got my money yet. Once I was told that they have refunded me the money on 13th March. I told them I haven't got the money in my account yet, I even mailed them the pic of my bank statement. But still no response from their side. Few days back, when I called their customer care again, my experience was worst of all. The guy who first answered my call told me that I'm from sales its not my concern, I'll transfer you in concerned department and then i was put on hold for 20mins and then i had no choice but to disconnect the call.
I'm helpless now. Please direct me. Below are the details of the transaction.

Name: Sahil Sharma
Mob: [protected]
Ezeego Ref No.: EZR[protected]
Transaction ID: 399150
Date of Booking: 25 Feb, 2012; 02:14 PM
Payment Ref. No.: PMT 29992
Amount: Rs. 722

Hi,

I am Abhishek here and I booked a one way jouney for 3 people through ezeego1 website. Reference id is mentioned below

Ezeego1 reference id: EZR[protected]/A

The total cost of journey was Rs 16694 which I paid using my ICICI credit card.

I received the my ICICI credit card statement and there I noticed that Rs 500.82 + 61.90 has been changed extra.

Then I spoke to bank, they say that processing fee 500.82 + 61.90 has been charged by merchant/ezeego1 to convert the total amount in EMI's.
Bank said that transaction MID is 00002907. And Ezeego has initiated the paid gateway with 3% transaction fee on the total amount.

So my complain is that:-
Ezeego do not display any message about the transaction fee i[censored]ser selected the EMI option. And i[censored]ser select make payment option this will to go Payment gateway, which is a paid one with 3% of processing fee.
They have hidden information by not displaying any warning or message about the processing fee when I selected EMI option.

So I want to claim my amount that bank has charged to me as processing fee.

Please do the needful.

Thanks and regards
Abhishek

Dear Sir
My name is Dr Sameer Aroraa I had booked three tickets though your website online making payment from my net banking account at KOTAK BANK
I am at a loss to state that it is over 30 days and I am still to receive the cash-back into my bank account as promised by your customer care executives & your web site which states the payment shall be credited back within seven working days
The cash back amount will be credited back to your card account within 7 working days of making the transaction.
Please find below the details of my three transactions dated 4th,9th & 10th may 2012
Kindly acknowledge receipt of my mail and inform me when am I going to receive the cash back
Please consider this matter as urgent because I have to now think twice before booking again or refer you to my friends


1.Thank you for booking with ezeego1. Your booking summary is as mentioned below.
ezeego1 reference number : EZR[protected]/A Payment reference number : M[protected]
Transaction ID : 04790142 Date of Booking : 04/05/2012
Amount Paid Rs. 5908
Balance to be paid Rs. 0.0
Total cost of all the items Rs. 5908
2.Thank you for booking with ezeego1. Your booking summary is as mentioned below.
ezeego1 reference number : EZR[protected]/A Payment reference number : M[protected]
Transaction ID : 04797084 Date of Booking : 09/05/2012
Dr. S K ARORAA[protected]
Amount Paid Rs. 3164
Balance to be paid Rs. 0.0
Total cost of all the items Rs. 3165
3.Thank you for booking with ezeego1. Your booking summary is as mentioned below.
ezeego1 reference number : EZR[protected]/A Payment reference number : 04799568
Transaction ID : 04799568 Date of Booking : 10/05/2012
Amount Paid Rs. 2953
Balance to be paid Rs. 0.0
Total cost of all the items Rs. 2954
Regards
Dr Aroraa

I Have Booked a Ticket for three passengers in www.ezeego1.co.in from Bhubaneswar to Bangalore. On that day the offer was buy two Tickets and get a ticket free (Cash back of the base fare on third Ticket). There was no link on the Terms and Conditions mentioned so I could not read that.
My Ezeego reference no is EZR[protected]/A. They are simply cheating the people.

I am getting unwanted SMS messages from www.ezeego1.co.in. I never subscribed for those and i do not have an account with them.

I want those to be stopped.

I am Karthic my mobile No. [protected].
i have booked a ticket with ezzego1.com but the the flight which i booked has been cancelled by the airlines. more than 45 days passed still ezeego1 has not processed the refund. they are replied me as refund is not given by the airlines, but when i cross check with the airlines they stated me as the flight has been cancelled 1 day prior to the departure hence ezeego1 has not settled money to them so their is no reason for the refund by the airlines. Even after this ezeego1 is still saying as refund is not processed by the airlines so we cant pay your money back.

Ezeego1 is real cheater. do not see the offers from them and book tickets with them.

I booked a tkt from Ezeego, EZR[protected]/A,Transaction ID : 04753610
Date of Booking : 12/04/2012 using promo code ' ERYONXINE' WHICH said cashback equal to transaction amount without highlighting T nd C [ even the help menu of the promo does not mention any specific hidden Terms and conditions.... please specify as i didnt get any cashback and feel cheated..

I m not expecting any free lunches but misinformation is cheating and many more may have been cheated. please clarify my doubts

regards

hanish

On 29 March 2012, I received an SMS from Ezeego1 saying, " Assured availability for Good Friday Weekend (5-8 April) in Goa. 3N packages starting @ Rs.5244. Book now & get 15% discount Call Ezeego1 now a [protected]."

I called up them on the mentioned no. and told them to book my package for 1 adult and 2 child below 5 years. They told me that the both the child will be complimentary and I don't have to pay for them. But I will have to pay Rs.10488, when I inquired about increase in the price.They did not give proper explanation nor took my booking at the price received in SMS.

I am writing this to make people aware how a reputed travel is conning people by sending fraud SMS.

I hope someone take legal action against Ezeego1 and stop them from fraud SMS.

Regards,
Suresh Gohil

I have book one air ticket on 6th Feb 2012 through www.ezeego1.com & i have cancelled same ticket on 6th Feb 2012 due to change in schedule.My refund should be credited to my account within 15 days from the day of cancellation as per their terms and condition. Till today 40 days is already over but refund money is not credited to my account. Mode of payment was debit card of ICICI Bank.

Please help me in getting my refund amount. Kindly see the below mail conversation.




from Yogesh Pandey [protected]@gmail.com
to Cancellation <[protected]@ezeego1.com>
date Thu, Feb 23, 2012 at 1:02 AM
subject Re: kindly advice for ref EZR[protected]/A
mailed-by gmail.com
hide details Feb 23
Ezeego1,

Sad to say that its already 15 days over after cancellation but no amount is refunded to my account. Kindly refund the my refundable money to account. Looking for quick response for our side.

Many Thanks.

- Hide quoted text -


On Tue, Feb 7, 2012 at 10:35 AM, Yogesh Pandey <[protected]@gmail.com> wrote:

Yes I want to cancel my ticket as my schedule has been changed & now I have already booked for next date with kingfisher only.

So kindly cancel my ticket. Looking for positve support from your side.

For more clarification, you can call me at [protected]

On Tue, Feb 7, 2012 at 8:05 AM, Cancellation <[protected]@ezeego1.com> wrote:

Dear Sir,

Greetings from Ezeego1!

As per your cancellation request for the booking reference number EZR[protected]/A . We would like to inform you that there was no remark mentioned by you in the cancellation request ,we tried to contact you on the number provided by you ([protected] / [protected] ) but you were not contactable so kindly advice shall we go ahead with the cancellation as we cannot hold the cancellation for more than 24 hours so kindly revert on [protected]@ezeego1.com

Please do not hesitate to contact us on our Toll Free No.(accessible from MTNL / BSNL land lines only) or[protected]accessible from all networks) or +[protected].

Thanks & Regards,

Seema Munda

Ezeego1- Air

ANC Dept.


This e-mail may contain confidential, proprietary or legally privileged
information of ezeego1 one travel & tours limited. If you are not the
intended recipient you must not use, copy, distribute or disclose the
email or any part of it. If you have received this message in error,
please delete it and all copies from your system and notify the sender
immediately by return e-mail.


Thanks & Regards,
Yogesh Pandey

Hi,

I have booked room with NIZMAR RESORT GOA through EZEEGO1.COM.After taking Booking ammount of Rs 6000 in advance they have changed the actual package cost 20680 to 25500.

I have mail from EZEEGO1.COM in which they commit me for 20680.
and also another mail in which they have changed package cost.

Please let me know if any thing can be done against them.

Waiting for reply.

Thanks & Regards
Gaurav Gupta
[protected]
[protected]

Request is this, any unknown person has used my credit card for airticket from ezeego1 trav. At 07:06 pm on 08 / 11 / 2011. My credit card no. Is [protected]. Kindly inform me at my phone no. [protected] & mail id: [protected]@gmail.com. Which person has purchased air tickets from this credit card & which pesrson is traveling on these tickets. Plese help me as possible. I have already complained in thana govindpuri (Kalkaji) new delhi - 110019 & my complained no. Is dd 60b at 8:20pm.
Request by :sanjay kumar
336a / 4, govindpuri
Kalkaji, new delhi - 110019
Mobile no. [protected]

I had booked 6 tickets for an international flight on 11 nov 2011.They promised us cash back of Rs. 2000 within 7 woring days but its more than a month.
Me and my friend have been following up and we have still not received the cash back. Following are the details of my ticket:


e-Ticket Receipt[protected]W 70 - 16 Dec 2011 - BOM Today's Date: 11 Nov 2011

e-Ticket Number :[protected] Galileo Reservation Number: R30XMM
Ticket Issue Date: 11 Nov 2011

Kindly take strict action against them.

Hi

I have booked two tickets on 01-Nov-2011, the Ezeego1 reference number : EZR[protected]/A and EZR[protected]/A. Since 08-Nov-2011, I am chasing with customer care executive for the cash back amount. Finally I got complaint#[protected] on 17-Nov-2011. I have sent mail to CS head also, but no response. What can I do to get the cash back amount?

Dear Sir,

I want to complain about ezeego1 new promo code policy. According to this policy on entering promo code I would have been eligible for 100% cash back on base fare.
Please note that I booked my flights from ezeego website using my Iphone 4.0. The site wasnt working properly and I realized on booking that due to technical fault in website I have confused my self putting in promo code. Due to this technical error I would now loose more than 8000 INR.

My husband called up ezeego immediatly after booking and to rectify the error. But none of the staff member was very helpful. They only said that they cannot do anything and we would not get any cash back.

Please note since than I have spend good money in calling ezeego customer center 3 times. I have to make international calls which are not cheap.

I also communicated to their complain department but they are not helpful either.

8000 INR is a lot of money for me and i really need some one to help me here.

Puja Dhanetwal
Below are the email conversation I had


Dear Ms. Dhanetwal,



Greetings from ezeego1!



Further to your below email, as per my telecom with Mr. Kungwani, please be informed we have re-confirmed that there was no technical error at the time of booking. Since the mandatory validation of the promo code “RATYNFINE” has not happened, we regret to inform you, that your confirmed booking EZR[protected]/A is not eligible under the offer.



We sincerely appreciate your continued support with ezeego1.




Should you require any further assistance, please contact us on our Toll Free No.[protected]accessible from all networks) or +[protected].



Thanking you,



Blanche Fernandes

Customer Service

www.ezeego1.com





-----Original Message-----
From: "Puja Dhanetwal"


Sent: 08/11/2011 6:20 PM
To: "complaints"
CC:
Subject: Re: Your Booking Summary (Booking Ref No: EZR[protected]/A , 07 Nov 2011 18:45)



Also please note that your website doesn't work very well on safari and iPhone and due to which I have missed put promo code.



This is a problem at your system and I should be eligible for full refund due error happened in your system.



I don't see my self at any fault. I am very disappointed and discouraged to use ezeego in future.



Puja

Sent from my iPhone



-----Original Message-----
From: "Puja Dhanetwal"
Sent: 08/11/2011 6:10 PM
To: "complaints"
CC:
Subject: Re: Your Booking Summary (Booking Ref No: EZR[protected]/A , 07 Nov 2011 18:45)

Dear Blanche Fernandes,





Thanks for your reply. I hope you appreciate that the money trapped is not a small amount.

This error has happened because of the system issue and your website. I was waiting to put the promo code only untill I realized that my transaction is booked and money has debited.





I really need someones help and assistance in rectifying this. I simply cannot afford to loose 8k at this point.









I hope you understand my situation and reply me positive this time.






Puja

Sent from my iPhone


Thank you for booking with Ezeego1. Your booking summary is as mentioned below.



Ezeego1 reference number : EZR[protected]/A

Payment reference number : MCIT[protected]



Transaction ID : 04453791

Date of Booking : 07/11/2011




Booking Summary







1



Flight Booking




Passenger Details : Adult 1 : Vishal Kungwani | Adult 2 : Puja Dhanetwal | Adult 3 : Om Prakash Dhanetwal | Adult 4 : Radha Dhanetwal






Booking Details

Service Status : Confirmed












Spicejet SG - 206







Onward : Delhi - Ahmedabad
PNR No. : GCJPAN
Leave : Thursday 12 Jan.'12 05:05 PM Indira Gandhi International (DEL),Delhi
Arrive : Thursday 12 Jan.'12 06:35 PM Ahmedabad Airport (AMD),Ahmedabad, Terminal 1D
Travellers : 4 Adults | Class : Economy
Partially Refundable | Non Stop | Aircraft Type :Boeing 737






Total Price

Rs. 10517.0












2



Flight Booking




Passenger Details : Adult 1 : Vishal Kungwani | Adult 2 : Puja Dhanetwal | Adult 3 : Om Prakash Dhanetwal | Adult 4 : Radha Dhanetwal






Booking Details

Service Status : Confirmed












Spicejet SG - 852







Onward : Jammu - Delhi
PNR No. : OCJBAN
Leave : Thursday 12 Jan.'12 01:00 PM Satwari (IXJ),Jammu
Arrive : Thursday 12 Jan.'12 02:20 PM Indira Gandhi International (DEL),Delhi
Travellers : 4 Adults | Class : Economy
Partially Refundable | Non Stop | Aircraft Type :Boeing 737






Total Price

Rs. 8610.0












3



Flight Booking




Passenger Details : Adult 1 : Vishal Kungwani | Adult 2 : Puja Dhanetwal | Adult 3 : Om Prakash Dhanetwal | Adult 4 : Radha Dhanetwal






Booking Details

Service Status : Confirmed












Indigo 6E - 551







Onward : Delhi - Jammu - Via Srinagar
PNR No. : IJQBBS
Leave : Sunday 08 Jan.'12 11:10 AM Indira Gandhi International (DEL),Delhi
Arrive : Sunday 08 Jan.'12 01:55 PM Satwari (IXJ),Jammu
Travellers : 4 Adults | Class : Economy
Partially Refundable | 2 Stop | Aircraft Type :Airbus A320






Total Price

Rs. 9558.0









Amount Paid

Rs. 28683



Balance to be paid

Rs. 0.0



Total cost of all the items

Rs. 28683





We value your patronage. Do visit us again at www.ezeego1.com

You can also visit your My Account pages to view / print these documents.
Contact Us :
You may call our Toll Free[protected]All Networks) or +91 [protected] to speak to our Customer Service Team who are available 24 x 7 to service your travel needs all year round.

You can also email us at [protected]@ezeego1.com

To All.

I booked a domestic air ticket for me and my family (Total 4 passengers) on Ezeego1.com on Delhi-Indore sector on an Indigo Airlines flight. The booking was confirmed when i checked it on Indigo's Official Website.

After a few moments; when I checked my booking again on Indigo's Official Website; it displayed " CANCELLED".

I gave a call to Indigo's Customer Support ; who said it wasn't cancelled by them; but was cancelled by my travel agent; EzeeGo1 in my case.

I gave a call to EzeeGo1 Customer Helpline and they kept me on hold for an hour and their IVRS mentioned that a customer care executive would contact me soon. I was very much tensed as I had spent my hard earned money on it. I tried to contact them again and again; but that was a blatant attempt.

I was very much furious so I ringed their Mumbai Head Office; and the Night Watchman picked up the call and said there was no one to assist me; He gave me illogical reasons of not giving calls to the executives; He said " Bas, 2 log hai office ke andar aur bade busy hai woh " - His words

Imagine a company which guarantees 24X7 Support has just 2 people in their Head Office.

After coaxing him for 45 minutes; I finally persuaded him to hand over my call to their executives. But those executives failed to answer any of my queries and did not change their stand. He tried o enlighten me with a newer aspect of the story; He said the Airline has CANCELLED my booking; The reason he wasn't sure of. Imagine, they had no concern about my hard earned money and decided to play the same old "BLAME GAME"; by shifting the burden onto the Airline. One does not expect such an explanation from such a reputed company. They said they'll contact me soon after inquiry into the matter with 3-4 working days.

Their staff hasn't reverted back to me as per the promise. I have been a responsible and loyal customer of your company for almost a year and a half and this is what I get in lieu of my loyalty. I mean, No sane person would cancel his booking and then book the same flight on the same airline for the same day. Their staff comprises of the most irresponsible personnel, who do not even feel the need to reply to Emergency SOS Messages

INTERESTING FACTS:

• They guarantee Response to Emergency SOS Messages within 15 minutes; I didn't get one even after 10 days. I have no patience left now.
• I received an Confirmation SMS from the Airline on the next day my booking was cancelled.

All these people do is give me a call after a few days; giving frivolous reasons and trying to confuse me within the technicalities of the case. The problem still persists, whenever I call them they hung me up or no executive of there is available and later they do not call even after promises. They just prolong the case without even any valid justifications and replies.

Thus; I've paid Rs. 19080; i.e; Double the amount of original price Rs. 9540; for tickets on the Same Sector, Flight and Date of travel just because some error from probably EzeeGo1.com's or the Airline's end.

On top of it without even being given a reasonable opportunity of being heard,I have been told to bear Rs. 3000 as Cancellation Charges for 4 passengers. Which is not just morally wrong but unethical too.

SUMMARY:

Details: Airline: Indigo 6E-436

EzeeGo1 Reference Number : EZR[protected]/A

PNR: PHQ3EM

Amount: Rs. 9540 ( Paid through ICICI Net Banking through "EZICICIDOMJ"; Thus was entitled to Rs. 300 Cash Back on each passenger's ticket)