Flipkart Complaints & Reviews

Dear Sir / Madam,

I bought this Shoe rack from Flipkart During April 2018.

While installation itself, the Service Person found some problem with the alignment of the door. Since I thought this has nothing to do with the performance, I have not brought up this as an issue.

One of the 4 doors has come out very easily within 2 weeks of the installation & one by one two more doors have also come off the next week and has been lying there unused.

I have been trying to get help from Flipkart from that time on wards.

Mailing the photo of the defective product.

The shoe rack is the first thing that visitors see in my home and has become an embarrassment lately.

They are not ready to process my refund request; citing time frame reasons, even though the product has failed during warrant period, that too within 4 weeks of delivery and installation .

Since I have lost confidence in the product, I am not ready for repair or replacement. The Shoe rack is a complete mess.

Your earliest action in this regard is highly appreciated.

Thanks and regards,
Amudha K
[protected]

Dear Sir/Madam,

I am Dr. Ramachandra Nagaraju, had purchased a Haier washing machine model no HWM 60-10 on 19th July 2018. I got the shipment on 23rd July. A Haier technician by name Mr. Vikas had come for installation/demo and we found the lid of the washing machine was broken and also there was a dent in the backside of the body.
I had initiated the replacement immediately and later it got rejected for some unknown reason. Every time I call to customer care and initiated the replacement process, I get an SMS stating for Technician visit with the code. I do get a call from Haier representative and later I find again my replacement request was rejected.

I have called 6 times for Flipkart customer care and all my replacement requests has been rejected.
On 5th August, finally, Haier technician visited and have checked the damage. The case sheet stating the damage observed and the replacement has been requested. the case sheet has been attached along with this email.

I have put all my time and money into the washing machine and I have got a defective item. The vendor is careless minded and cheater. I think a Flipkart is involved in promoting such a vendor for the sale.

I did not expect such cheating from Flipkart as they do not bother about the customer and are involved in helping the sloppy vendor to sell their defective stocks on discounted price.

I believe, Flipkart has high customer ethics and maintains customer values, hence I have a hope of replacement of the defective item.

Due to some reasons, I am going to Bangalore on 7th August and will be back on 20th August. So I request to please look into my issue and help me with the replacement after 20th August.

If my product is not replaced, I would certainly take serious legal action on Flipkart.

Regards,

Dr. Ramachandra Nagaraju

Flipkart — regarding fake promise to my product


Deepak on Aug 1, 2018
Submit a Complaint
I have ordered a pigeon cooker at 28/07/2018 and flipkart was promise to deliver the product in 7 working days. I did not received any call regarding delivery purpose and when i checked the status on ecom express site, i saw the message ' customer refuse to accept the order and your oder is already cancelled. This is very bad experience.
When company is not able to manage the bussiness topology so why compnay claims to provide the best service. This is my request to please take legal action for this activity. Thanks.

I bought this tab but is is not meets standars wich were mentioned on website and i want to return it.
As i initiated return it was repealed.
The costumer care executive of the company denied for any redrresal and asked for my mistake it was now this item is not par with specification and verry heating device how can i bear it pls take due attention and noose should be tightend.

I m a regular coustmer of flipkart, i order asus max pro m1on 30 july got on 1august i complant for replacement on that time beause i got used product phone chager used and phone's back sticker removed, flipkart care told will cal in 24hr till they call i told everthing its now 5 days over till everything is pending when i call them they told sir wait for 24hr our team will call you but never got a call .. pls ensure me phone will replace or not.
in given image showing last update was on 1 of aug.
return id-[protected]

Hii,
I ordered a cfa book from flipkart, it was supposed to come on 18 july but i recieved a wrong product instead. So i made a replacement request for which 23 july was given as a promise date, which was then postponed to 28 july and then 30 july but on 29 july flipkart cancelled the replacement request and hence i placed a return request which was to be done by 31 july. It was postponed to 3 aug.
It is 6 aug and the pickup and refund process has not been initiated.
My order id is, od[protected]

Order id: od[protected]
Product: kenneth cole slip on for men / hsn: 6403aaab
Invoice no. Faaabw[protected] dt 28.07.2018

Requested for exchange on 5th aug 2018 but pickup guy rejected pickup due to price tag missing from product as it did not come with package at the time of delivery.

They are not accepting the request as price tag is missing, but i do not see any reason for not accepting if package is handed back to fliipkart the same way it was delivered.

Requesting for exchange. I am not getting proper support from flipkart customer care. Need help and assistance.

Hi

I am writing in make your kind attention. That i m regular customer in flipkart.. But for the first time i m very dissapointing with the services and wrong commitment... I order a product with id od[protected]... Item delivered to me was different for the same and as per returned policy i submitted request twice with id[protected] but unfortunately the request cancelled... Now i m frustrated with the services and loosing my trust too... I request if my problem resolve else i moved in some other option... I want to continue with you if my matter resloved...

You may contact below
[protected]

I had ordered a UGC NET/JRF/SLET Teaching and Research (Aptitude General Paper 1, including Previous Years Solved Papers & 2 Model Sets) paperback book by Arihant Publications. Instead I was delivered a book named "A Handbook on Civil Engineering"
I had placed the order on 26th July 2018 and this wrong product was delivered to me on 1st August 2018.
Order ID: OD[protected]
Tracking ID: FMPC[protected]
Courier Name: E-Kart Logistics
The amount of the book was Rs254.
Please take the book back(I have the package bag as well) and arrange for the delivery of the correct book as soon as possible. Absolutely disgusted with this website. I will not buy anything from Flipkart again!!

I ordered a new phone with exchange of an old phone on flipkart and i got delivered my order but their wishmaster declined pick up of my phone stating there are some dots on screen. I have read all their terms and conditions there was not mentioning of such condition. It was mentioned there should be no scratches, dents, cracks and screen should not be coming out. My screen was fine touch was working well display was good. They did not gave me a valid written reason. I just got a message your order has been cancelled and on consumer helpline no. They did not answer the reason of cancellation. All this was very disappointing for me. As i have deleted some important files from my phone before reset. I didn't expect this from flipkart as i had shopped many a times from that site.

A defective mobile was delivered to me. The tech-visit was scheduled but the technician couldn't resolve the issue. One more time the tech-visit was scheduled but the technician didn't even visited my place and updated a fake report. One more tech-visit was scheduled but technician didn't even contacted me and the visit was auto cancelled (As they said to me.). It's been over a month and flipkart is asking me to wait and only wait. No pickup, no tech-visit, nothing, only delay. Plz contact asap. I am looking for your call.

I ordered two mi note 5 pro from flipkart on 18th and 19th july. One phone is working good while other phone display not working properly on its first day use. I requested flipkart for replacement within 10 days. They told me that a technician will come to your place and solve the issue. The technician have only two solutions, one is reset the phone and one is update your phone. I tried both option but issue was not resolved. Now flipkart is telling that your issue was resolved by our technician and we won't replace your product. I again called to customer care but he is telling that we won't replace your product and please go to the service centre.
Order od[protected]

This is to bring to the notice of flipkart & their customers of a discrepancy in the display of product price during post & pre login stages. This was a horrid experience noticed when browsing for a speaker in the flipkart portal. I have provided 8 screenshots of each of the product descriptions for both post & pre login with my credentials as evidence of my claim. The files with number1 as suffix corresponds to post login sessions & the rest files with just names representing colours of the product correspond to the pre login sessions.in my opinion this is unacceptable & will definitely deter me from future transactions with this portal.

I was provided in the product details that the swim suit is of free size with bust size 34-36, but the product size is so small that i could not even try it on. I feel extremely cheated as i put my money in purchasing a product which is not returnable and i couldn't even try it on as it was that tight. I will definitely not shop with flipkart again as i don't want to be duped.

I tried to oreder for a product of rs.1517 today (5/08/2018). The order was not placed but the amount was deducted from my bank. How am i suppose to give an order detail? What is the procedure to request for the refund. I am student, and i badly need that money back soon. I am providing you my mail id where you can contact me for further details. [protected]@gmail.com. Kindly do the needful as soon as possible.
Regards,
Palavalli mithula

Dear sir

My order id-od[protected]
Flipkart account id-[protected]
Email [protected]@gmail.com
Amount-1889
Reebok shoe
I received this product on 26th july of 9 no size shoes and return request same day for large size issue
I held a request for return on 26 july and next day 27 july ekart logisticks person take my product as issue for large size of this product
Next day i called to customer care for refund my money he told me there are missing complain on this product and complain resolve will be 7 august
But i didnot complain for missing product
When i received this product i request a return for large size and successfull pickup are done so why my complain are mismatch
And 1st august flipkart send me an email my return request cancel and my account block
Then i mailed to flipkart and same reply next i mailed 100 time and there are same reply from flipkart
I question to flipkart when i done successfull pickup of this product so why my refund not get
I take a screenshot of this pickup return tracking id of this product an send to you
Help me

Please check all the details and contact me-[protected] or [protected]

And also send attached a successfull pickup copy of this product

Now how can i do

Why flipkart didn't check this details and please ask to seller when seller received this product

I already return so why request is reject

Already seller get this product

Please check and ask to your seller

Please please please refund me

It's a huge amount for me

Check all the details

Call me
Call me
Call me

Victor mukherjee
[protected]
[protected]

I purchased an iphone se from them that did not even activate. Their customer support (Complaint number: in[protected] was absolutely no help at all and denied replacement stating that the issue was to be resolved with the manufacturer and that they cannot act without service center authorization. So much for their highly misleading tv ads that proudly claim that if the product is defective "waapas ho jaayega)! If you buy expensive products from them, you are pretty much on your own in case anything goes wrong. I have, by contrast, had excellent experience with amazon india as far as returns are concerned.

Apple india, too, were unhelpful and quite incometent as far as techical support goes. Even taking the phone to their"premium" service center (Izenica, dlf mall, sector 16, noida) did not help. They suggested that i ship the product to their banagalore center for repair.in the end, i started it myself after spending hours of online research, though it is still showing as unactivated on their server. If only they spent half the effort honing their technical skills than they did on their fake american accents!

I ordered livpure water purifier...after the delivery...livpure company member told that u ordered wrong machine because its not suit for ur home just replace it like that...so i planned to do return policy...but u people didn't accept my request and canceled it...so i opened another account

I have placed an order for Park Avenue Beer Shiny and Bouncy Shampoo on 15th Jul with order ID OD[protected] and as per the T& C i was supposed to get an Ola e Voucher for the same on 20th July through the registered mail which I haven't received. I immediately registered a complaint with the CS team on 21st stating that I haven't received my promo code for redeeming the Ola e Voucher. Its been more than 15 days and multiple calls and multiple mails have been sent already and they promise a resolution date and nothing happens.
CS team is really worst and they cant/dont even understand the concern of the customer and send a mail stating how to redeem Ola e Voucher whereas I haven't received one.
Call was transferred to a supervisor once after 35 mins on hold and even then he did not provide any resolution and useless as others.

I placed order for 3 items od[protected], 1 item delivered without any tags.

I try to place a return request the same day item is received and then the stupid flipkart app asks to confirm if the item is with the original tags. So i contact the customer care which bluntly refused that they cannot help with it. It is a flipkart assured product, it goes through 6 quality checks and cannot be delivered without tags and when i ask them what is what quality checks you do, the person says i will put your call on hold and confirm you. After 5 minutes he says sorry he doesnot know what quality checks are performed, so he cannot help. I ask him to make me talk to his senior to which he refuses saying it is 9 pm now and no senior available and he will arrange callback from senior next morning which as expected was never received. Again i contacted them in evening and asked to make me speak to a senior as promised. They put me on hold for 25 minutes. After 25 minutes their senior appears and listens the whole issue again. He then goes on to repeat same thing it is our flipkart assured product, we do 6 quality checks, i again ask him what 6 quality checks you do on a piece of cloth, he said we check labels. I asked him ok and what are the next 5 steps, he said please let me confirm with my team, again he puts on hold for 5 minutes returns and says i dont know. Utter non sense. I have already asked the poor executives to prove that the item was sent with labels. They just say it is flipkart assured. Non sense. It shows that this is a n india n foolish company with foolish staff. Take your foolish stuff in your butts. Delivering products without tags.