Flipkart Complaints & Reviews

I've orders two same mobile phone Redmi 5A on same date from different account but there is one mobile was white display and second mobile was yellow display.
flipkart / MI does not mentioned two types of display variant on mobile phones. I'm satisfied with white display bu not satisfied yellow display mobile.

Never trust on flipkart because after selling any product flipkart is not providing good service to customer.

There is standardised violent from flipkart and MI. I want white display mobile phone or revert back my payment.

I have ordered a washing
machine on 14 June 2018 Rs: 28490/- The next day cancelled the order
on 15.June.2018, As per flipkart refund process i suppose to receive a
refund with in 10 days,

I have not received a Refund until June 30th so i raised a ticket with
Flipkart customer care they said issue can be resolve within 48 to
72 hours it been 10 Days till now refund not processed,

Due to Refund process late Credit card department made a late payment
charges and my CIBIL score are also lost due to this late payment,

I need a refund ASAP and late payment charges also.

Please find below the ticket and order details

Order ID : OD[protected]
Return ID :[protected]

Instance ID : IN[protected]

I have purchased a Haier 6 kg top load fully automatic washing machine on 14, June 2018, order ID- OD[protected].

They delivered on 16, June and give me date of installation 22, june. Unfortunately I m busy on this date so I will get new date on 29 th technician come at home but mom only at home so can't give demo. On 30 th a Haier engineer was came to give demo at this time open the box and unfortunately he couldn't provide the demo because of there is damage found in bottom and top and also told me get the product replace, at the time I called Flipkart customer care In front of Haier engineer (I have voice recording of this conference)
So same day I have palaced request regarding replacement of my product and Flipkart said that will be sending a technician, technician come and give same answer that this is damage due to unproper transport.

What is shocking to me is their unwillingness to replace the product, today I m fruasted and lost my trust on Flipkart. I m feeling that fraud with me by Flipkart. Flipkart see my previous history, I m genuine customer of Flipkart, I m Very honestly person I don't do any kind of fraud with anyone in this life, pls help me Flipkart pls

On may 2nd i tried to book a product worth price 9999 on flipkart on 'may 2nd 2017' but due to some transaction gateway failure the amount got debited from my ICICI credit card account and i didnt get product and service from your side. but still i didnt get money back to my credit card account and escalated many times and find the below attached proofs of credit card statement showing that amount was debited and also i have contacted ICICI bank people as per their credit card statement showing to claim that money and they told me to confirm and ask the money back from your side.

Beware of buying mobile phones from Flipkart. I just bought one and the phone is hot even when not in use. First of all, THEY'LL NEVER RETURN YOU THE MONEY. You can ask for a replacement but that too can be done only once. So, if they send you something even worse than the first time (which is very likely considering it is Flipkart), you will get stuck with it forever.

I called them and wanted to tell them to send me a different product form the one I had bought but you can't even do that since they'll tell you that they'll call you back and then send you an SMS that they are sorry that they can't call you.

Delivery has not been made. delivery boy has asked us to come and collect at some other place.delivery by dotzot agent was not made till now.but I received delivery attempted message.bad delivery service.his mobile no. Is [protected].previous orders have been made to my address now I am facing difficulty.and also he said if you want you have to collect and talked harshly with no sense of responsibility.

Order id - od[protected]
however I have made so many attempts so far for getting my money back this time i will not write long text.
i ordered 2 products.
received wrong product.
so return the product .
used phonepe gateway for payment through my sbi account.
unfortunately closed my account.
so i receive the refund (form of cheque) of 572 from bank.
but what about 1414 ( bank said we dont receive this amonut.
so please do needful .
I have already lost the hope but yesterday i receive 572 so.
I am trying to recover 1414 as well.
very bad feedback from CCR f phonepe and flipkart both( no one is taking the responsibility)
please dont give me ARN no . bank officials are not even talking to me on same issue I am facing since last 2+ months.

Hi,

NAME- SHAH JINENDRA
ORDER ID- OD[protected]
PRODUCT NAME- SAMSUNG GALAXY ON NXT 64 GB MOBILE PHONE

you can check that since how long i have been using your services. I am a very loyal customer of yours. I never returned any product if there is no any problems. I appreciated your services by giving high rating to your products. I spend a lot of money on your website. I recommend my friends and family to use your services. as my friends and family circle is very biigger i earned you a lot from either of the way.

In spite of that great efforts i got nothing from your site. You just disappointed me with your behaviour and your so called policies. You never did resolution on time. You wasted my time and money.

Let me explain whole the matter from begining. This will help you out to understand what i have faced and how much time you wasted of mine.

It was a big mistake of my life to buy that samsung product from your website.

After receiving that product i found network issue in your product. With same network provider i was getting lawer speed in that device only. Moreover that device was heating a lot.

I tried all the network providers like vodafone, airtel, idea and jio as well. With all that network providers i was getting upto 15 mbps downloading speed and upto 10 mbps upload speed. But in my Samsung device i was getting only upto 3 mbps download speed and 0.5 mbps upload spped.

I tried it with same network provider at same location at same time. The result did not changed.

I tried all the troubleshooting provided by your flipkart executive, samsung executive and also tried online troubleshooting. The issue was unchanged.

Finally i places replacement request for that product. Your jeeves technician came to my home. He did all the thinks which i did earlier. He did not get the resolution and accepted my replacement request.

Within few days i got replacement of that product. That product too cane with same issue. I places return and refund request that time. Same executive came this time to diagnose the issue. He found same issue that time also.

It was very surprising that even this time he was not able to resolute the issue. He was nit ready to resolute the issue and not ready to approve my return request that time. I called your flipkart executive in front of him. Your flipkart executive was also agree with my points. The techcian become rude that time and without solving my problem closed my return request.

I did all the things that can help. I complained for it. This time your flipkart executive told me to visit samsung service center and bring a copy of jobsheet mentioning that the device is faulty and needs service.

In spite of your technician was unable to resolve my issue. In spite of my product was under 10 days return or replacement period i had to visit service center. Your so called policies wasted my lot of time.

I visited 2 samsung service center. They told me that there is problem in that device and it needs repair. They were not ready to provide me any jobsheet.

I was helpless this time. Nothing working for me. I thought that i have to keep that faulty device.as i was true from my side suddenly that samsung device stopped working and only stuck on logo.

Same technician came at my home again to diagnose that phone. He also found the phone hanged this time accepted my return request.

After return was picked up i got refund message within 2 days.

I paid 9900 ruppes for device. I paid 299 rupees for 1 year extended warranty. I paid 299 rupeea for 1 year mobile screen protection plan. Totally i paid 10498 rupees.

I got refund for device and for 1 year extended warranty. Totally i got refund of 10199 rupees. I did not get 299 rupees refund for mobile screen protection plan.

I called for it, i did live chat for it, i twitted for it.

My issue was sent to the concern department thrice.

I waited for more than 10 days. All the time new complaints are raised. All the time i got false commitment that my issue will be resolved on priority this time.

It is very lethal that you guys open complaint all the time even don't care to contact me for resolution. Is this called easy return and refund?

Even now after third interaction's closure time i did not get any call from your end for resolution. I still did not get refund of my money. Even it is not initiated from your side. I contacted dozens of time. You did not care for it a little. I think you don't need me as a customer.

299 rupees is a very small amount. It does not matter for me. What does matter for me is trust on you and reliability from your side. You made me cry for getting my refund.

Both return and refund was painfull for me.

I do use PAYTM and amazon like online services too. I never experienced this kind of issues from them. They are upto date in their commitments.

I do remember an issue with amazon. I bought an roti maked from them. The seller was delaying in return pickup of that product. As i was premium customer of them they provided me refund even without picking up the product. That is called services and trust on customer.

You people do not have faith on customers. You give robotic answer all the time to the customers.

I did wasted a lot of time and money to your worst services. You never tried to improve yourself.

You make customera to compensate all the time. You never compensate to the customers and never provided compliments to the customers.

With that kind of worst experience it is final that i am going to deactivate my account and going to stop my shopping from your website. I am just waiting for my refund. After that i will surely stop my services.

I was really disappointed from your services that is why i contacted you.

I will not stop after stopping my account. I will suggest all my friends and family members not to buy anything from your sight.

I will surely make that incident as review. I will post it on flipkart.com, MOUTHSHUT.com, twitter.com, facebook.com, CONSUMERCOMPLAINTS.com and wherever i can .

The reason for writing that bigger mail is just because i do you to know each and every thing. I want you to realise that how much time i wasted on your ### services.

Dear sir/Ma'am,

I have ordered a wallet of black color vide order id OD[protected] however received the delivery of brown color wallet although the company accepted my replacement request and agreed to refund money. I booked this wallet for gift purpose to my friend on his birthday but due to negligence on part of company I couldn't be able to gift this wallet, that's why I want requisite compensation for this negligence.

Please find attached with respect to delivered wallet, for your kind consideration.

Hello sir muje flipcart pe bahot tang kiya he mene oder kiya uske 15 din ho chu ke he usme mene 4 bar return complint ki he lekin muje mera sahi product nahi mil raha he to plz muje mera sahi product mile mera return to hoja ta he lekin ye cooriyar vala jo he vo pick up nai kar raha he vo bolta he ki app fir se return karo or vo flipcart vale bolte he app nischit raha ab ho jaye ga me kiya karu muje kuch samaj me nai aa raha plz meri help kar do
Mera mo.no he [protected]

On 8th of July, i had placed vivo v9 spphire blue, (OD[protected] price 20, 990.today morning at 10:06 am it had been delivered. when i open order item was not there but mobile charger and headphones are there, that time delivery boy went. i need clarification regarding this.i have been speaking to the customer care, they have been telling like you have to wait tell on 21st of July and i am not able to return it. i need proper action, fraud company i ever seen like this.

Hello,
I had Purchased Redmi Note 5 from flipkart via order number OD[protected]
and there were problems from the date of delivery one was of Over Heating and second was of phone hanging and lagging in normal usage.before the first technical visit the overheating issue was by trouble shooting but the phone was still hanging in front of the technician who came for the visit and he assured me don't worry i will get my phone replaced. i wrote the remark stating the problem. but still he submitted false report stating my phone is working fine because of which the replacement of my phone was rejected and for which i have made a complain against the technician.
I put the replacement request again and after multiple calls between flipkart and me they agreed to do another technical visit. this time 'MOHD Jishan Hashmi mob. no. [protected]' scheduled the visit on 7th June, i called him at the time of visit where he informed me that he has been assigned another client and he will not be able to come and someone will come and visit but no one came and i wasted another day waiting for the technical visit. i made flipkart aware of this incident. I have not received any call from flipkart for troubleshooting or to reschedule the technical visit.
still my return request was rejected with the reason
"Cancelled on Mon, Jul 09th as issue resolved by troubleshooting "

"We're sorry. We are unable to process your replace request. Reason : We were unable to contact you for clarification.Please contact our customer support [protected]@flipkart.com to reopen the request. "

this is really very bad customer service from flipkart which was not expected from them to do such practices. where the customer is facing a issue and the flipkart employees are making a mockery out of his misery.

Please find the attachment of the screenshot from flipkart and the click of the first technical report please see the remarks.

I have purchased ipro power bank 5600 mah on 05/02/2018 from Flipkart. I hardly used it thrice when I went out of the station and now it stopped working. I want to replace the power bank. I have the warranty card. I am very disappointed with the products quality ORDER ID: OD[protected] INVOICE NO: FAAAAB[protected]

I don't have the nearest service center in my area. I looking for a solution.

I cant login my Flipkart account but I don't know why this is done to me I didn't news Flipkart for hardly 2 months and you have deactivated my ID that's not a good behaviour today due to this I can't order land phone because it was not active and I can't open it due to which I cannot order phone online from your side it is really disappointing that we we show faith in you and you are just doing this to us your responsibility is to satisfy a customer not to give problems to them now what will happen if I can't order that phone another day because it was the sale of redmi 5A and I can't order that phone due to inconvenience in my login procedure .

I have called you three to four times in afternoon but all the time your executives are busy in another call and my call has not been taken that's why I am sending this mail to you please resolve my problem as soon as possible because I am really having a lot of problems for placing my order p

Hello sir,
i purchased an apple watch series 3 from flipkart. When i opened the box, i was really shocked, the item was not matched to apple watch series 3. i complained to flipkart support multiple times but i didnt get any satisfactory resolution from flipkart. They always take my request to refund and return, but end of the day they cancelled the pickup request.

when i called the flipkart why product is not picked up by flipkart. they are giving bad answer like technical issue, return cancelled by seller and product cancelled by courier. I am fully screwed up with you. Please return and refund my money ASAP. Otherwise, i will complain FIR and consumer forum.

Thank You

I have ordered an iphone from flipkart and what i got is a stone in iphone cover.i have paid Rs.16670 as a prepaid payment.i want an immediate refund or replacement of the product. i have filed a complained against this in Munnar police station. there should be an immediate action against flipkart.

ORDER DETAILS
Order ID
OD[protected] item)
Order Date
Sun, Jul 1st '18 4:00 PM
Total Amount
₹16, 670through Debit card

I purchase HP laptop from my flipkart account name Parveen Kumar but due to delivery unavailability at my address i give a different shipping address. But the bill i recieved is in the same name as of shipping address not in my name. I want the bill should be in my name as i order the product from my flipkart account named Parveen Kumar

I have purchased a IFB 6.5 kg Fully Automatic Top Loading Washing Machine (TL- RDW Aqua) on 20 june 2018. my order id is OD[protected].

On 29th IFB engineer was came to give demo and unfortunately he could't provide the demo because of there is damage found in bottom and told me to get the product replace.

so same day i have placed requested in flipkart to replace this item and Flipkart said they will be sending a technician on July 05, 2018 but no one has come.

What is shocking to me is their unwillingness to replace the product. Today i lost complete trust in flipkart will never buy from flipkart again.

Please suggest me guys what should i do in this case, i am already getting a feeling they won't be giving me a replacement easily.

Sorry hopeless services, ordered on 7 th june, rcvd defected product, then replaced another, but today is 9 july. 2018 & nobody came for installation & demo till today, and they give the below given message as they have completed the job, which is wrong (juttha)

YOUR MESSAGE:
Installation and Demo Completed: We trust that Installation and Demo for Whirlpool 7 kg Fully Automatic Front Load Washing Machine White with order ID OD[protected] was successfully done. We hope you are happy with the service provided.

I have returned 2 orders, 1 for poor quality and other for wrong supply. Eveb after 2 months I have still not received my refund. They are saying that refund has already been done on so and so date and if not received contact ur bank. I contacted my bank and gave them the transaction ID and details given by flipkart. Bank denies to such transaction done to my account and asked for the proof of statement. I reached flipkart again for the proof but every time they are forwarding the same mail that refund has been done, contact your bank.