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Flipkart Complaints & Reviews

2.8
Updated: Feb 26, 2026
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H
harishrk
from Bengaluru, Karnataka
Jan 30, 2015
Resolved
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I placed a order on 31st Dec 2014 for a Blue Rock 5000mAh for ALL Mobiles and wrong product was delivered. The box was opned and there was no cable. I requested for the right product but again the same wrong product was delivered which is Samsung 9000mAh.they took the old product and the new cable, i requested for a refund filpkart says they want one last chance and will send the right product else will refund.I agreed and waited and the courier guy calls me after a week and say its the same wrong part and will not even deliver it and says he will return and request for refund.I personally called flipkart as my money was not radiated and they say complaint is not yet registred, then i placed the complaint and they says they cant refund and will arrange a call back. Agreed and i waited and gets a call back and i was in lift and requested to hold on for a minute and they hung up and i get a automated msg that the call is rescheduled for tomorrow, later i called back and requested to talk to the, no option and on the face they told if you want ur money hold on and obey as we says as. Is this the kind of service such a beautiful and big company deliver.Who will provide me the product i ordered/refund, who will compensate for the time lost and mental agony. Order ID: OD[protected] Items)
Complaint marked as Resolved 
Verified Support
Jan 30, 2015
Flipkart Customer Care's response
Dear Harish, Greetings from Flipkart.com! Order Id : OD[protected] We sincerely apologize on behalf of the seller for the inconvenience caused to you with respect to the mis-shipments happened for the above mentioned order. We would like to inform you that we have escalated the issue to the relevant stakeholders to take necessary action against the seller and also to avoid such issues to recur in future. I understand that we’ll be unable to make up for the inconvenience that was caused and your valuable time spent. However, as a token of apology, I’ve ensured that a promotional wallet balance of Rs.100/-, having unlimited validity, is added to your Flipkart account. You can use this as a prepaid mode of payment for your future orders with WS Retail on our website. To check the wallet balance, please login to your Flipkart account and click on Wallet at the top right corner or click on the below link after logging in - https://www.flipkart.com/account/wallet Please accept our sincere apologies once again. Thank you for your co-operation. [protected][protected][protected][protected][protected][protected][protected] Refund of Rs. 547/- back to course is requested and informed about the TAT to customer. Sent email to customer.
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    D
    design88
    from Pune, Maharashtra
    Jan 30, 2015
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    Address: Pune, Maharashtra

    Myself Dipesh Dilip Kumbhakarna Emailid-kdipesh.[protected]@gmail.com mob no.-[protected] I got my ASUS Zenfone 5 as per order, but still invoice copy not recived. I had ordered smartphone on 17 octomber 2014 and having order OD[protected] Send me the invoice copy.
    Complaint marked as Resolved 
    Verified Support
    Jan 30, 2015
    Flipkart Customer Care's response
    Spoke to customer regarding the post, he confirms that he has received invoice to his regestered email id. Closing the case.
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      E
      essen60
      from Chennai, Tamil Nadu
      Jan 29, 2015
      Resolved
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      Resolved

      Order not yet shipped

      Address: Chennai, Tamil Nadu

      My order Order ID: OD[protected] Its not yet shipped. The tracking status is stagnant. Do ship it as soon as possible. Else please let me know so that I can cancel it and go for amazon where they ship quickly. I had been a regular customer of Flipkart and this time I am very Dissappointed. Hope you can help me in someway as this is important for me. Appreciate your service. Also I updated this issue in another forum but no response,...
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      deep.verma.deep
      from Hyderabad, Telangana
      Jan 29, 2015
      Resolved
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      Address: Hyderabad, Andhra Pradesh

      Dear Team, My order id: OD[protected] and ordered for Lenovo A6000 which was supposed to be delivered on 29 January 2015 as I have already paid 90 Rupees extra to get it delivered to my place within day. But the product was not delivered by flipkart and plus senior executive was very rude on his part and was not able to tell me the reason for delay. He even during conversation made some remarks that extremely unacceptable . His name was NAWAZ. Please look into the matter.
      Complaint marked as Resolved 
      Verified Support
      Jan 29, 2015
      Flipkart Customer Care's response
      Escalated the issue to courier team and once issue is resolved then closing the case.
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        R
        rohit@31985
        from Delhi, Delhi
        Jan 29, 2015
        Resolved
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        Address: New Delhi, Delhi

        I am Rohit Gupta and I am really fed up of the service or the so promised service that you guys are trying to provide. On 20th Jan 2015 I ordered for an Iphone6 (64gb), I received the delivery on 27th Jan 2015 but the iphone was missing into the same it just had the freebee in it i.e. the Plantronics Bluetooth device. I complained about it and was promised for the delivery of the product by Tuesday 3rd feb 2015. For the same i was continously checking the tracker. Today when I checked the status about the replaced product I saw that the shipment has been returned and when I called up the customer service I was told that I will be receiving the update in another in another 24 hours. Believe me this is what I have been told from past week or so by the flipkart guys. This was the first time I ordered an expensive article from you guys and will be the last time for sure but please I request you to deliver the product within this week. You have left me helpless as I have already made the entire payment. Please end this nightmare of mine ASAP.
        Complaint marked as Resolved 
        Verified Support
        Jan 29, 2015
        Flipkart Customer Care's response
        Customer claims that replacement is returned and when checked the replacment is return and one more repalcment is create and informed same to customer via email. Hence clsoing the case.
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          S
          Sweta Gautam
          from Noida, Uttar Pradesh
          Jan 29, 2015
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          Address: Ghaziabad, Uttar Pradesh

          i bought a&k c300 phone. when i received that phone there was audio problem, voice is not clear. so i send a request for return the phone, and i want new phone. today i got the new a&k c300 phone but in this phone problem is occured . this is a defective product. when i used the phone, voice is not coming from other side, and when i switch on the phone that time phone not operate smoothly . performance of the phone is very bad. i am not satisfied with this product.please tranfer my money in my flipkart wallet so i buy another product. i want to return this product.. this is too much . there was an imergency so i ordered this phone from flipkart, because flipkart is very reliable shopping website, but now i am very suffering, please help me. order id- OD[protected] cintact no-[protected] email id-sweta.[protected]@gmail.com
          Complaint marked as Resolved 
          Verified Support
          Jan 29, 2015
          Flipkart Customer Care's response
          ​Customer claims that phone is not working properly and performance is also bad. Informed customer will escalated the issue to concern team. Hence closing the case.
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            G
            gonupadu prkash
            from Hyderabad, Telangana
            Jan 29, 2015
            Resolved
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            Address: Hyderabad, Andhra Pradesh

            [protected] night 9 pm order the unistar slippers.but debited the money 234 rupees...order not sucessfully sorry sorry. order number TX[protected] TX[protected] PLZ amount creditrd me 234 rupees. my phone number: [protected] ramanjaneyulu reddy hyd 500038.
            Complaint marked as Resolved 
            Verified Support
            Jan 29, 2015
            Flipkart Customer Care's response
            ​Customer claims that while placing order amount is debit but order was not confirmed and he looking for refund. Informed customer that amount is not received to us and please check with bank and sent mail. Hence closing the case.
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              wazid khan
              from Delhi, Delhi
              Jan 29, 2015
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              Address: New Delhi, Delhi

              Dear Sir/madam I have phrases microsoft lumia 535 on 20-jan-2015 the order no is OD[protected]. i am facing some problem voice is not clear and battery backup problem battery is more the 2 hour backup . so plz i request to u my phone is change other vice my Amount is return. wazid khan [protected]
              Complaint marked as Resolved 
              Verified Support
              Jan 29, 2015
              Flipkart Customer Care's response
              ​Customer claims that phone is not working properly and voice issue and battery issue so replacement is created. Hence closing the case.
              Dear Sir/madam


              I have phrases microsoft lumia 535 on 20-jan-2015 the order no is OD[protected]. i am facing some problem voice is not clear and battery backup problem battery is more the 2 hour backup .

              so plz i request to u my phone is change other vice my Amount is return.


              wazid khan

              [protected]
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                J
                jobendaniel
                from Vellore, Tamil Nadu
                Jan 29, 2015
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                Address: Vellore, Tamil Nadu

                i have purchased a phone cover for my phone samsung galaxy s2. on flipkart i gave order to buy a Gioiabazar Flip Cover for Samsung Galaxy S2. The product was not well specified that the cover is suitable only for samsung galaxy s2 i1900 model. after purchase i realise that the item does not fit my phone.. . . since then i have been trying to return the product through flipkart.com/return URL : (http://www.flipkart.com/orders/returns?order_id=OD[protected]&token=[protec... BUT THE SITE DOESNT LOAD TO PROCEED THROUGH THE RETURN PROCEDURES. . . . THIS IS BEEN HAPPENING FOR A WHILE.I HAVE ALSO TRIED CONTACTING THROUGH THE AUTOMATED EMAIL COMPLAINT . BUT IT DOESNT GIVE SPECIFIC ANSWERS TO THE REQUEST, COMPLAINT: I WANT TO RETURN THE PRODUCT AND GET THE MONEY REFUNDED ORDER ID: order ID : OD[protected] with tracking number FMPC[protected]
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                  H
                  hspravinbhat
                  from Bangalore, Karnataka
                  Jan 29, 2015
                  Resolved
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                  Resolved

                  Address: Bangalore Urban, Karnataka

                  OD[protected] I had ordered an item Eureka Forbes Trendy Nano Vacuum CleanerThrough the above mentioned order.The product is defective. I am unable to ask for a refund/buy another product.
                  The CSR asking me to replace the product with a new one.
                  I am not interested with this product anymore and havent used the product. It is brand new.
                  May 22, 2017
                  Complaint marked as Resolved 
                  Verified Support
                  Jan 29, 2015
                  Flipkart Customer Care's response
                  Waiting for customer to send the declarations form then will do refund.
                  Jan 30, 2015
                  Updated by hspravinbhat
                  OD[protected]
                  has been cancelled
                  return reference id is 13423938.

                  Please take this back and do a refund.
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                    P
                    Pushkar Singh
                    from Pune, Maharashtra
                    Jan 29, 2015
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                    Resolved

                    Address: Varanasi, Uttar Pradesh

                    I booked my order OD[protected] on 21 jan 2015 which was scheduled for delivery on 31 jan 2015 got automatically cancelled on 28 jan 2015 at 11:05 PM, inspite of being paid in advance. The reason behind this I assume is that they dont have the product in their stock but the system does not reflected this and confirmed the order, now filpkart could have simply not accepted the payment, but they did so and played with our sentiments saying order will be delivered, ultimately cancelling it after 8 days by giving some lame reasons, that your house could not be found, which is not true, as they have successfully made numerous deliveries on the same address earlier.And as for the customer care it could not be worse.
                    Complaint marked as Resolved 
                    Verified Support
                    Jan 29, 2015
                    Flipkart Customer Care's response
                    When checked issue is already addressed and behalf of customer we placed the order and its in shipped status. Hence cloisng the case.
                    Hi

                    Just to update my complaint, I learned that the problem that I faced was due to a lethargic Delivery Person who thought it was easier to mark the package as cancelled then actually delivering it. But after my complaint to the Flipkart they took the matter seriously and placed the order on my behalf and was delivered to me today at the same price. A really good job done, I totally appreciate it .


                    Thanks
                    Flash sale on 7may 2015 for mi4i, i registered for it and product was added and i placed order successfully with cod method but when i checked after an hour my order got cancelled;when i talk to customer support instead solving problem they said they had raised the issue to technical department and should talk to you in 48 hours.
                    If there is no solution in hand of customer care then why they got placed, even before this they had cancelled two of my orders and if i talk they asked our delivery partners doesnt reach there.I live in prime location of Ludhiana if they do not locate this adress or reach there then i think delivery company must have stop their business
                    Flash sale on 7may 2015 for mi4i, i registered for it and product was added and i placed order successfully with cod method but when i checked after an hour my order got cancelled order id# OD[protected];when i talk to customer support instead solving problem they said they had raised the issue to technical department and should talk to you in 48 hours.
                    If there is no solution in hand of customer care then why they got placed, even before this they had cancelled two of my orders and if i talk they asked our delivery partners doesnt reach there.I live in prime location of Ludhiana if they do not locate this adress or reach there then i think delivery company must have stop their business.
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                      J
                      Jitender Upadhyay
                      from Delhi, Delhi
                      Jan 29, 2015
                      Resolved
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                      Resolved

                      Address: New Delhi, Delhi

                      Dear Sir/Madam, This to inform you that i m purchase a XIAOMI MI NOTE 4G phone Vide Order ID: OD[protected] And this phone ear volume is very loud and volume is very high because just like a speaker phone and any other problem also is there. So, Please Refund my money urgent basis. Jitender Upadhyay [protected]
                      Complaint marked as Resolved 
                      Verified Support
                      Jan 29, 2015
                      Flipkart Customer Care's response
                      Escalated the issue to concern team and once issue is resolved then closing the case.
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                        S
                        sanjanajain28
                        from Delhi, Delhi
                        Jan 28, 2015
                        Resolved
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                        Resolved

                        Address: Chandigarh, Punjab

                        Hello, i'm a very old flipkart customer and have ordered items worth 2 lakh and more in last 2 years.. but from last 1 month, i've made several attempts.. not just several.. but 20+ attempts to be precise to get a game for my xbox 360 and a decent samsung's cellphone.. but lord knows what is wrong happening with Flipkart.. I've just placed an order using the phone no., which is in the bank records and have used my recently issued visa card.. and used a fresh email address as suggested by one of the flipkart associate... just to make sure that everything goes fine... yet again, i got to know.. that my order is been on HOLD for some unknown reason... I need some clarification on this ?? tell me what is happening behind the veil ?? I'm done after all the aggravation i've had since NEW YEAR My order no. is OD[protected]
                        Complaint marked as Resolved 
                        Verified Support
                        Jan 28, 2015
                        Flipkart Customer Care's response
                        Escalted the issue to concern team. Once issue is resolved then closing the case.
                        I don't need a consolation.. that we're looking into it and xyz...

                        Flipkart has never replied to any of my emails and their customer service is kind but totally oblivious about the reasons behindcancellation...

                        i need answer...
                        Do not try to suppress my voice by your pathetic customer service speech.. or whatever copy/paste piece of writing you use...

                        I need a proper reason.. if this order gets cancelled as well... or else i will not only fill this website with dozens of complaints.. but i will post the same issue on other similar websites... mind you...
                        Hi,

                        sanjanajain28, Flipkart has the habit of doing it, I have experienced the same issue that you have mentioned, My order OD[protected] got automatically cancelled, inspite of being paid in advance.

                        The reason behind this I assume is that they dont have the product in their stock but the system does not reflected this and confirmed the order, now filpkart could have simply not accepted the payment, but they did so and played with our sentiments saying order will be delivered, ultimately cancelling it after 8 days by giving some lame reasons, that your house could not be found, which is not true, as they have successfully made numerous deliveries on the same address earlier.

                        And as for the customer care it could not be worse.
                        Flipkart won't sustain for long if they kept this on...

                        I'm already moved on to Amazon and Snapdeal... and i must say both of those big giants are way much ahead of Flipkart in all terms...

                        But still i just need an answer on why and how they can cancel all of my placed order's in the recent past..

                        not 1 not 2 but 20 orders ??

                        some were confirmed and then later on cancelled.. and some were in the transit.. then returned while they were somewhere in Delhi


                        WTF.. ?
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                          M
                          mohammed ashik
                          from Chandigarh, Chandigarh
                          Jan 28, 2015
                          Resolved
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                          Resolved

                          Address: Erode, Tamil Nadu

                          HI, 2 WEEKS AGO I HAVE PURCHASED GAME CD FROM FLIPKART. BUT THAT GAME CD SHOULD NOT WORKING PROPERLY, WHEN I INSTALL I GET AN ERROR MESSAGE "STEAM.EXE (EXCEPTION) UNABLE TO LOAD LIBRAY FILES" PLEASE HOW TO SOLVE THIS PROBLEMS AND HOW I CAN REPLACE MY PRODUCT BY ANOTHER NEW PRODUCT ORDER.ID # : 0D[protected] REPLY TO [protected]@gmail.com
                          Complaint marked as Resolved 
                          Verified Support
                          Jan 28, 2015
                          Flipkart Customer Care's response
                          Spoke to customer and informed him to check the configuration as the product was not defective or damaged and it is something to do with technical issues. Customer agreed.
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                            V
                            voilasharma
                            from Kolkata, West Bengal
                            Jan 28, 2015
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                            Address: Amritsar, Punjab

                            Dear sir/madam, This is to state that I, VOILA, registered for the purchase of lenovo a6000(mobile phone) from www.flipkart.com. I was informed to make my purchase on 28th of January, 2015 at 2 PM.I logged in at 1:50 p.m and waited for the countdown to get over.The moment the countdown came to 0 i was not even given a fraction of second to buy for the product and the message that displayed on my screen was "OUT OF STOCK and the sale of lenovo a6000 is over for today. So as per the section 405 in INDIAN PENAL CODE it is a BREACH OF TRUST on your part.Your company kept me waiting so long for this product.So, do the needfull send me the phone or I will be forced to take suitable action against you in court of law.
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                              D
                              DurgeshGowtham
                              from Kuzhithurai, Tamil Nadu
                              Jan 28, 2015
                              Resolved
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                              Resolved

                              Address: Chennai, Tamil Nadu

                              Dear Sir, I have purchased mobile on 6th jan 15 my order no :OD[protected] .Mobile name ASUS ZenPhone 501CG. I received the defective product . I cant even use my mobile for more than 15 min its getting heated heavily and i am not able to attend voice call more than 10 min.i informed for return back this product on 25 jan15, They refused my request but they requested me to update O.S and reset the phone. I did all those procedure but the problem still remains the same. I am ready to surrender your product please get me my money back.I am totally frustrated to purchase in flip kart. I swear that i will never purchase in flip kart. I have forwarded my complaint to PRESS reporter from Thuppariyum Visaranai in chennai. Please get my money back.
                              Complaint marked as Resolved 
                              Verified Support
                              Jan 28, 2015
                              Flipkart Customer Care's response
                              Spoke to customer and informed him that we can arrange for a replacement only and not refund. Customer did not agree for it.
                              Dear Sir,
                              I got Call from flipkart on 28 jan 15 3.26 pm.They told me that " we are sorry for your inconvenience so we will replace your product".
                              I have read reviews from mobile asus zenphone 501CG nearly 75% of people posted negative feed back therefore i am not ready for replacement. Although i have received defective product i am not in the position to buy same product again.I need my money back in flipkart account else i am going to file in consumer court with PRESS reporter team on 30 jan 15 with documents of product which I received defective.
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                                R
                                Raul Dang
                                from Kota, Rajasthan
                                Jan 27, 2015
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                                i ordered a jbl pulse speaker on flipkart and confirmed before ordering that product is is orignal ? and all the other certified seller of flipkart will deliver genuine product and they said 100%. but it was shocking when i recieved my product it was duplicate they send me that colour of speaker which jbl company does not manufactor my order id is OD[protected] and my contact number is [protected] although they had put an replacement which is yet to be done but they are making fool to all the people. they should be legaly charged against frauding a customer section 420 and the seller is AmazingAccApp
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                                  H
                                  Hairdryer007
                                  from Chennai, Tamil Nadu
                                  Jan 27, 2015
                                  Resolved
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                                  Resolved

                                  Address: Chennai, Tamil Nadu

                                  Unable to avail airtel bundle offer with Moto G2 bought on 23rd Jan 2015. Compliant registered and closed by flipkart and airtel without being resolved. Checked with airtel and was told that flipkart has not added imei no for offer activation. Hope Flipkart resolves to make sure that they do not give false offers and last date is mentioned as 31st Jan 2015. IMEI No. [protected] Order ID. OD[protected]
                                  Complaint marked as Resolved 
                                  Verified Support
                                  Jan 27, 2015
                                  Flipkart Customer Care's response
                                  Escalated the issue to concern team and once issue is resolved then will update same and close the case.
                                  Resolved by flipkart. Thank you Flipkart.
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                                    M
                                    Mohd Tabish Usmani
                                    from Delhi, Delhi
                                    Jan 27, 2015
                                    Resolved
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                                    Resolved

                                    Address: Aligarh, Uttar Pradesh

                                    Dear Team, You guys are doing good work through your Flipcart.com, but some time you fails to deliver good service, which is quite painful, when we pay first for your product and unable to get any feedback from your side, till the promise date. last weak i ordered two smartphone, Huwaei i honor holly, first one i got before promised date, but for the next one i dint got any update till last promised date, then i cancel my 2nd order, after that you guys are just making non-sense you are not able to clarify the exact situation of my refund, your executive was just saying that you will get your refund by 29 Jan.. I want to say that i have cancelled my order on 24 Jan, and i prefer my refund on my wallet account so why you guys are taking so much time... Order details find below:- Order number- OD[protected] Complain Number:[protected] Kindly do the needful ASAP, Callback on below mentioned number. Thanks Mohd Tabish Usmani [protected]
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Jan 27, 2015
                                    Flipkart Customer Care's response
                                    Spoke to customer and informed him to give some more time, so that we can take it up with the concerned team and soon initiate refund to his wallet as request by customer. Customer agreed.
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                                      N
                                      Nitin Girish
                                      from Chennai, Tamil Nadu
                                      Jan 27, 2015
                                      Resolved
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                                      Resolved

                                      Dear Sir/ Madam, I have just received the delivery of the below order: OD[protected] Proterra Outdoors Shoes. Now the thing is the received/advertised shoes is not Proterra in the first place. The brand is Persues but its advertised as Proterra on Flipkart which is misleading the customer. There is no branding on the shoes and it seems to be utterly fake. Not sure how this was advertised in the first place. I have been mislead and should be reimbursed my entire amount. I can be reached at nitin.[protected]@gamil.com / [protected]. Regards, Nitin
                                      Complaint marked as Resolved 
                                      Verified Support
                                      Jan 27, 2015
                                      Flipkart Customer Care's response
                                      Spoke to customer, apologized for the inconvenience and taken request for return & refund.
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