Sir/Madam, While I am purchasing the TV I also purchased Flipkart Complete TV Protection Plan for 3 years. Now in my TV lines are appearing on TV display. So I was raised a compliant on this on 29th Of March complaint number : TVIN[protected] after 3 days i.e., 02 April 2021 the MI SERVICE CENTER INSPECTION AGENT (Not an Jeeves Inspection Agent) CAME AND INSPECTED MY TV, after total Inspection of tv he saw one small line (mark) on TV display and requested me to raise an service request from Jeeves Complete Protection Plan as it was an out of warranty from Brand of 1 year, But when I cleaned the screen with cloth the small line was wiped off (gone) on tv display, So I raised a compliant again Jeeves on 6th April 2021 complaint number : M892752 the agent was requested to wait for 2 days for inspection after 2 days. I got mail from Jeeves said that they said to contact Flipkart so I contacted Flipkart on 11th April 2021 they raised a complaint on this and after so many days calling and mailing regularly they responded and agreed to provide the refund amount of 80% of TV value i.e, RS.18, 506 /- on 20th April 2021. After 3 days they said to provide claim ID from Jeeves side and I said that they didn`t gave me any claim ID, So as per request after so many times I mailed to Jeeves to provide claim ID they mailed that is Plan ID and Claim ID is both are same. After that mail I am again shared the same screenshot of the mail from the Jeeves to Flipkart. Then the Flipkart said to wait for 2 more days to process the request. But on today they said that there is a scratch on the tv so we can`t provide the resolution from our side. I was already said that there are not even a single scratch on my TV. I am also attached all the pictures of my TV and e-mail conversations. I am also have the call recordings of the conversations. Sometimes they didn`t even respond to my issue from JEEVES . and I wasted a lot of valuable time of 1 month and I need refund of money and compensation. Flipkart Order ID : OD[protected], Flipkart Complaint ID : IN[protected] Contact Number: [protected] E-mail: [protected]@gmail.com
Flipkart customer support has been notified about the posted complaint.
Verified Support
Apr 30, 2021
Flipkart Customer Care's response We will revert on it.
May 03, 2021
Updated by Sai Shiva0908 Still there is no update after waiting for 48 hours of requested time by flipkart
contact me : [protected].
May 04, 2021
Updated by Sai Shiva0908 Got the call on Monday[protected], 6:27PM ) From Flipkart
Flipkart agent said they received an update from Jeeves i.e., There is a scratch on the TV so the scratches are not covered under the warranty we are not able to provide the service Flipkart agent said.
But I already mentioned that there is no scratches on my TV and I attached the pictures of my TV as proof.
Again the Flipkart has requested for 48 hours of time to get an update from the Jeeves side and to validate the pictures of the TV( Which I was uploaded as proofs) of this issue. Flipkart agent said that they will call me on Wednesday[protected] to provide the resolution. But Flipkart was wasting my valuable time, saying you have to wait 48 hours to get an update on this issue since last 1 month. Whatever proofs you need I am ready to send it.
May 05, 2021
Updated by Sai Shiva0908 Still there is no update after waiting for 48 hours of requested time by flipkart on[protected], 6:27PM)
contact me : [protected].
May 07, 2021
Updated by Sai Shiva0908 Got the call on Wednesday[protected], 7:35PM ) From Flipkart
Flipkart agent said that they didn`t received any update from Jeeves so, they taking an terminal action, and to provide 80% percent of refund amount i.e., RS.18, 506/- to me (customer) and asked to provide the bank account details to get the refund amount and I provided my bank account details.
Flipkart agent again requested 48 hours of time to process the refund from there side and said that she will call me on Friday[protected] to update the status about refund.
May 07, 2021
Updated by Sai Shiva0908 Still there is no update after waiting for 48 hours of requested time by flipkart on[protected]
contact me : [protected].
May 10, 2021
Updated by Sai Shiva0908 Got the call on Saturday[protected], 12:15 PM ) From Flipkart
Flipkart agent said that we didn`t got any update from our concerned team so, you need have to wait for another 48 hours. Seriously the flipkart was playing games by with me wasting my valuable time, She told that I will get the update by Monday[protected].
But still there is no update after waiting for 48 hours of requested time by flipkart on[protected]
contact me : [protected].
AS SOON AS POSSIBLE
May 21, 2021
Updated by Sai Shiva0908 Call me [protected], I want compensation for wasting my valuable time of 53 days.
Email- [protected]@gmail.com
Phone-[protected]