Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Dear Sir,

I recharge always on-line from freecharge.in, but this time i recharge my mobile (+91 [protected]) from this website on dated[protected] around time 8:30AM to 9:30AM. but transaction time ccavenue.com debited my balance Rs. 100/ on SBI Net banking. then i call ccvenue office this number +[protected] but there is no response from CCavenue.

So kindly needful help

Regards,
Gopil Gawande
[protected]@gmail.com

I had recharged my TATA sky, with amount of 212 Rs. but it has not been credited in my a/c instead of that balance got deducted from my SBI A/c,
Customer's TATA Sky ID Number : [protected]
Total Amount : INR (Indian Rupees) 222.00
Merchant Site URL : www.freecharge.in
Order Number: 11568417

Regards
Barun
[protected]

Hello venkatesh,
Transaction Details
Order ID : 11426413 Recharge Date : [protected]
Recharged No. : 94441*****
Sr. Particular Amount
1. Recharge Amount Rs. 110
Total Amount Rs. 110
Contact us at www.freecharge.in/cs

this is the recharge i have done in online but they did not deliver any amount and they are not top up yet to my number but they have detucted the amount in what way they can do like this???it looks like cheating customers..

Sir,
I had a recharge in My Aircel( [protected]) of 118 indian rs. from free charge .
with the order id 9977771.
this was done on 11 jan 2012.i had several mails to this free charge customer care from last two months but they give reasons like system failure or like "had skipped from our refunds system ". and always tell it will be done in 2-3 days but it has not been done yet.
please look into this matter and reply as soon as possible.

Yesterday through my ICICI bank card I charged Rs 500 recharge for my wife's phone [protected]. After secure D code, the screen hanged and an error message 503 came after a long time. I got email from ICICI that my card has been charged. But recharge did not come. Usually I get mails from Freecharge on coupons which also did not come.

I made a complaint on Freecharge no #117197. Waiting for immediate recharge or reversal of card charges.

Prapdeep Das
[protected] / [protected] / [protected]

I have recharged my mobile on 8/Jan/2011 and selected some coupons but i haven't recieved any coupon till now.

Hello,

I have recharged my airtel number (+91 - [protected]) for rs.333 on jan-20-2012 and ordered free coupons worth of same amount.
When i checked my transaction details in the website, the status is showing "ordered via speedpost", i have already waited for 10 days to receive the order. But, till now there is no change in transaction status and also, coupons undelivered to me.

Order id : 10347476

Please look into this and take the appropriate action.

Thanks
Sankar

Hi Team,

I made a transaction on freecharge for Rs 998 three times to recharge my MTS datacard ([protected]) on Nov-27-2011 but that recharge was not successfull and i did get my money back. below given are the order ids of recharge.

Order id.

8250715
8250218
8248639

And alo they told me to refund my money in 5-7 working day but now it more than 1 month and they are doing nothing.

Best Regards,
Ronit

Failed transactions that have been deducted from my account of SBI, had a discussions with tech process as well but they asked to contact you as they have already done the payments. Its been more than a month still the amount has not been deposited in my account ,you promises customers regarding the same within 7-10 days.They even havent share their contact details in their website.

All the related discussions have been attached below.

Thanks and regards,
Gaurav Rautela.
mail id - [protected]@acenths.com
contact- [protected], [protected]
================================================================================...⇄
From: Freecharge [mailto:[protected]@freecharge.in]
Sent: Thursday, November 10, 2011 11:12 AM
To: [protected]@acenths.com
Subject: Transaction Failure: [protected]


Recharge Unsuccessful
Freecharge Order ID: 7607480
Mobile No: [protected]
Recharge Date: [protected]:12:04


Dear Anushre,

Your payment of Rs 657 has been processed, however due to a technical error, your recharge for Rs 647 was not successful. This is a rare occurrence and can happen due to connectivity issues, technical issue at operator end or due to wrong product/denomination selected by you.

Your payment of Rs 657 has been sent for refund processing and the same will be processed within the next 24 hrs. We will send you a confirmation mailer once the refund is processed from our end. However, after the refund is processed from our end it may take another 3 to 7 days for your bank to reflect this amount into your account

We request you to make a fresh recharge by click here .

For more details, please refer the FAQ section.
We regret any inconvenience caused.
Team Freecharge


Payment Details
Recharge Amount: Rs.647
Coupon Delivery Charges: Rs.10
Total Amount Charged Rs.657
Total Refund Amount Rs.657

Freecharge Customer Support
Accelyst solutions Pvt. Ltd.
C-1, Udyog Sadan, MIDC Central Road,
Andheri(E),
Mumbai-400 093

Note: Please do not reply to this email. It has been sent from an email account that is not monitored. If you have any queries please log on http://www.freecharge.in/cs

To ensure that you receive communication related to your booking from Freecharge.in, please add [protected]@freecharge.in in your contact list.



From: Freecharge [mailto:[protected]@freecharge.in]
Sent: Wednesday, November 09, 2011 3:18 PM
To: [protected]@acenths.com
Subject: Transaction Failure: [protected]


Recharge Unsuccessful
Freecharge Order ID: 7581348
Mobile No: [protected]
Recharge Date: [protected]:18:20


Dear Anushre,

Your payment of Rs 657 has been processed, however due to a technical error, your recharge for Rs 647 was not successful. This is a rare occurrence and can happen due to connectivity issues, technical issue at operator end or due to wrong product/denomination selected by you.

Your payment of Rs 657 has been sent for refund processing and the same will be processed within the next 24 hrs. We will send you a confirmation mailer once the refund is processed from our end. However, after the refund is processed from our end it may take another 3 to 7 days for your bank to reflect this amount into your account

We request you to make a fresh recharge by click here .

For more details, please refer the FAQ section.
We regret any inconvenience caused.
Team Freecharge


Payment Details
Recharge Amount: Rs.647
Coupon Delivery Charges: Rs.10
Total Amount Charged Rs.657
Total Refund Amount Rs.657

Freecharge Customer Support
Accelyst solutions Pvt. Ltd.
C-1, Udyog Sadan, MIDC Central Road,
Andheri(E),
Mumbai-400 093

Note: Please do not reply to this email. It has been sent from an email account that is not monitored. If you have any queries please log on http://www.freecharge.in/cs

To ensure that you receive communication related to your booking from Freecharge.in, please add [protected]@freecharge.in in your contact list.




From: Freecharge [mailto:[protected]@freecharge.in]
Sent: Wednesday, November 09, 2011 11:25 AM
To: [protected]@acenths.com
Subject: Transaction Failure: [protected]


Recharge Unsuccessful
Freecharge Order ID: 7573807
Mobile No: [protected]
Recharge Date: [protected]:24:59


Dear Anushre,

Your payment of Rs 657 has been processed, however due to a technical error, your recharge for Rs 647 was not successful. This is a rare occurrence and can happen due to connectivity issues, technical issue at operator end or due to wrong product/denomination selected by you.

Your payment of Rs 657 has been sent for refund processing and the same will be processed within the next 24 hrs. We will send you a confirmation mailer once the refund is processed from our end. However, after the refund is processed from our end it may take another 3 to 7 days for your bank to reflect this amount into your account

We request you to make a fresh recharge by click here .

For more details, please refer the FAQ section.
We regret any inconvenience caused.
Team Freecharge


Payment Details
Recharge Amount: Rs.647
Coupon Delivery Charges: Rs.10
Total Amount Charged Rs.657
Total Refund Amount Rs.657

Freecharge Customer Support
Accelyst solutions Pvt. Ltd.
C-1, Udyog Sadan, MIDC Central Road,
Andheri(E),
Mumbai-400 093

Note: Please do not reply to this email. It has been sent from an email account that is not monitored. If you have any queries please log on http://www.freecharge.in/cs

To ensure that you receive communication related to your booking from Freecharge.in, please add [protected]@freecharge.in in your contact list.



From: Freecharge [mailto:[protected]@freecharge.in]
Sent: Wednesday, November 09, 2011 10:57 AM
To: [protected]@acenths.com
Subject: Transaction Failure: [protected]


Recharge Unsuccessful
Freecharge Order ID: 7572881
Mobile No: [protected]
Recharge Date: [protected]:57:24


Dear Anushre,

Your payment of Rs 657 has been processed, however due to a technical error, your recharge for Rs 647 was not successful. This is a rare occurrence and can happen due to connectivity issues, technical issue at operator end or due to wrong product/denomination selected by you.

Your payment of Rs 657 has been sent for refund processing and the same will be processed within the next 24 hrs. We will send you a confirmation mailer once the refund is processed from our end. However, after the refund is processed from our end it may take another 3 to 7 days for your bank to reflect this amount into your account

We request you to make a fresh recharge by click here .

For more details, please refer the FAQ section.
We regret any inconvenience caused.
Team Freecharge


Payment Details
Recharge Amount: Rs.647
Coupon Delivery Charges: Rs.10
Total Amount Charged Rs.657
Total Refund Amount Rs.657

Freecharge Customer Support
Accelyst solutions Pvt. Ltd.
C-1, Udyog Sadan, MIDC Central Road,
Andheri(E),
Mumbai-400 093

Note: Please do not reply to this email. It has been sent from an email account that is not monitored. If you have any queries please log on http://www.freecharge.in/cs

To ensure that you receive communication related to your booking from Freecharge.in, please add [protected]@freecharge.in in your contact list.


Disclaimer: ""Unless indicated otherwise, the information contained in this message is privileged and confidential, and is intended only for the use of the addressee(s) named above and others who have been specifically authorized to receive it. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this message and/or attachments is strictly prohibited. TechProcess Solutions Ltd. accepts no liability for any damage caused by any virus transmitted by this email. Furthermore, the company does not warrant a proper and complete transmission of this information, nor does it accept liability for any delays. If you have received this message in error, please contact the sender and delete the message. Thank you.""

Hi,

Kindly find below the trail mail i sent to them.

I login to the following link: http://www.freecharge.in/index.php , and done recharge 3 for my numbers. 2 recharge got updated but the GPRS recharge not updated.

Attached below the reciept for your ref.

Cyber Receipt Date:03/01/2012 12:48:02 PM

___________________________________________________________________________

Transaction Details
___________________________________________________________________________

Account Number : [protected]
Transaction Date : 31/12/2011
Transaction Amount : (INR)98.00
Transaction Type : DR
Transaction Description : MAST-POS/ACCELYST SOLUTIONS-AVE MUMBAI
___________________________________________________________________________

Kindly do the needful.

Regards
Ranjani Devi P
[protected]
[protected][protected][protected][protected]
From: Ranjani Devi (CHN-NE)
Sent: Tuesday, January 03, 2012 12:13 PM
To: [protected]@freecharge.in
Cc: Ranjani Devi (CHN-NE)
Subject: RE:


Hi,

Pl reply for the below mail

Thanks & Regards

Ranjani Devi P |[protected]

MobileNumber Portability Helpdesk

Vodafone Essar South Limited



[protected][protected][protected][protected]
From: Ranjani Devi (CHN-NE)
Sent: Monday, January 02, 2012 12:41 PM
To: [protected]@freecharge.in
Cc: Ranjani Devi (CHN-NE)
Subject:


Hi,

I done GPRS recharge of Rs.98 for the vodafone number [protected]/[protected].

Amount debitted from account kindly find the attachment but for the number recharge not updated.

Pls confirm on the same or reverse my amount back.

Thanks & Regards

Ranjani Devi P |[protected]

MobileNumber Portability Helpdesk

Vodafone Essar South Limited

My transaction for order id : 6283913 order date : Sep[protected]:03:40 for Rs 410/- plus 10/-[coupon delivery charges] failed.
So i placed the same order again with order id: 6284056 order date: Sep[protected]:06:34, which was successful.

Now, on 20/12/2011, they have deducted the amount 420/- for that failed transaction [Order id: 6283913].
I've provided all the details like my id: ashutosh.[protected]@jktech.com along with my bank a/c number.
Still there is no reply from their end.

My bank a/c statement showing this transaction as

20/12/2011 PUR 30.09.11.www.ccavenue.com/charge 420.00

Kindly do the needful.

Tried to recharge my mobile 3 times of Rs 100, Rs 30 and Rs 30 through www.freecharge.in.. Each time respective amount deducted from my bank account but none of the recharge was successfull. There is no customer care number available on the website. Only an email address is mentioned and in order to raise a complain I need the Order Id but unfortunately that order Id is not reflecting in my account transactions details(freecharge.in account). Suggest me how can I contact directly to customer care.

invalid balance deduction of rs 110* 3 times from my account, on 19 and 20 nov 2011

Dear Sir,

Freecharge.in is a website regarding mobile recharge. they offer the free coupons worth same amount of recharge amount. i have recharge my mobile with Rs 500.00, but they are not sending my coupons, they also charged Rs 10.00 extra for the delivery of the coupons.
i have reported the complaint at their customer service portal

you can check the status of the complaint. providing the following details at following link

Enter the following details
Email ID : anand.j.[protected]@gmail.com
Order ID : 7349079

http://www.freecharge.in/CustomerSupport/upload/view.php

with regards,
Anand Acharya

i have frecharged my sms pack of 56 rupees on [protected] on 16-dec.-2011 on 12:14:29am from www.freecharge.com through SBI ATM CARD but not recieved my sms pack and the balance have detucted from my account..

Complaint #80195
Complaint Status: open
Create Date: 11/19/2011 4:31 pm
Order ID: 7922801
Name: bhavesh kumar
Subject: Recharge Issues - Order ID: 7922801
Complaint Thread
Sat, Nov 19 2011 4:31pm
Transaction_Confirmation_Email.jpg (0.2 mb)
I tried recharging my data card. first time it failed second time the money was deducted from credit card but recharge
was done. kindly refund the amount or recharge the card.

Sun, Nov 20 2011 3:19pm
sorry meant to say that recharge was not done. first time due to failure at payment gateway second the money was
deducted but the card was not recharged.

Sun, Nov 20 2011 5:53pm - Freecharge.in Customer Support
Hi,
Greetings from Freecharge.in and thank you for writing in.
Your transaction done on 19th Nov for Rs. 999/- against the order id : 7922801 was unsuccessful due to some
technical error. We have issued refund instructions to the payment gateway on 20th November. Depending upon the turnaround time of your bank you will get the refund automatically into your account (ideally the banks take 4-8 working days to process the refund) We value your relationship with us and would request you to wait till then. Please be rest assured that our team is continuously following up on this.
May we request you to please let us know if you do not get the refund within 7 working days. We would be more
than happy to chase it on your behalf with the payment gateway. Assuring you of best services at all times.
Warm Regards, FreeCharge Team

Wed, Dec 14 2011 5:50pm
I have received my statement for the credit card today and it does not reflect any reversal. kindly reconfirm and reissue
the reversal instructions.

Thu, Dec 15 2011 12:08pm - Freecharge.in Customer Support
Hi,
Greetings from Freecharge.in and thank you for writing in.
Your transaction done on 19th Nov for Rs. 999/- against the order id : 7922801 was unsuccessful due to some technical error.
We have issued refund instructions to the payment gateway on 15th December. Depending upon the turnaround time of your bank you will get the refund automatically into your account (ideally the banks take 4-8 working days to process the refund)
We value your relationship with us and would request you to wait till then. Please be rest assured that our team is continuously following up on this.
May we request you to please let us know if you do not get the refund within 7 working days. We would be more than happy to chase it on your behalf with the payment gateway.
Assuring you of best services at all times.
Warm Regards, FreeCharge Team

Thu, Dec 15 2011 4:59pm
I am getting tried of these canned reply. Kindly escalate my problem or give me phone number where I can talk to
somebody who assure me that something is being done about my case. This is very sad that you are not taking any
complaints seriously and just giving out canned responses because if you had really given out the reversal instructions
on 15 Nov then the reversal should have happened. But you just lie from the teeth and giving canned responses. By the
way the refund is for 1009 not 999.

Hi Team,

I had recharged 444 on my number at 7-Dec-2011. The amount was deducted from my account but yet I haven’t got any recharge amount.
I have tried to call on the below number which is mentioned in the website
[protected]
[protected]
PFA for any clarification.
Please look into this as priority.

Thanks & Regards ,
Gajanand

I recharged my aircel sim for rs.108 through freecharge.in on 11 november 2011 via netbanking. The amount was debited from my account but the recharge failed. I received a error message that the service provider rejected the recharge and hence money would be refunded. But its been almost 4 weeks and i have not received any refund. I mailed [protected]@freecharge.in and did not get a proper response. There are no mobile /telephone numbers for them to contact the concerned regarding the issue. Please suggest what can be done and how to proceed.

Freecharge.in are cheaters, or they're in need of donation cos they've started looting on the internet, spoiling the credibility of online businesses.

I have placed more than 20 orders for last 3 months and I have not received a single courier from them, always they tell they will send all together next time, and give some fake consignment number.


I do make 10 to 15 online purchases in a month and I get couriers from all over the world to my address.

Just this week, I purchased 6 items from Indiaplaza.com, and they delivered just the next Monday!

And 2 items via ebay, and 1 courier from U.S all delivered on time.

This freecharge guys are liers, they say they couriered, but nothing reaches me at all. They charge me 10 rupees to deliver the courier, I might hav placed at least 30 to 40 orders in last 3 to 4 months.

So just think how much they're making out of many people they cheat in a day.

This company needs to be shut down.

They are spoiling the internet, people might not dare to make online transactions cos of companies like this looting them

Hopeless customer support. They dont even have a support phone number. When you complaint they act deaf. Look at the conversation below

http://www.freecharge.in/CustomerSupport/upload/view.php?id=77795

Complaint #77795
Complaint status: open
Create date: 11/15/2011 11:05 am
Order id: 7743375

Name: ashish p
Email: [protected]@in.com
Mobile: [protected]
Subject: coupon delivery issues - order id: 7743375

Complaint thread
Tue, nov 15 2011 11:05am
Although given that coupons will be delivered in email id, i have not received any coupons on my id even after 26 hours. I had selected ticket please 125 coupon and paid through mastercard, so kindly send two ticketplease coupons on my email id as soon as possible.
Tue, nov 15 2011 5:43pm - freecharge.in customer support

Hi,

Greetings from freecharge.in and thank you for writing in.

We apologize the inconvenience caused to you.

We have forwarded your issue to our technical team, they will work on it.

Assuring you of best services at all times.

Warm regards,
Freecharge team
http://www.freecharge.in

Happy freecharging!!!

Wed, nov 16 2011 2:23am
42 hours and no coupons deliverd on my id yet.
Wed, nov 16 2011 2:14pm - freecharge.in customer support

Hi,

We have forwarded your details for the order 7743375 to the concern department. As soon as we will get any details will share with you. We request you to wait for some time. Do let us know once you receive it.

Warm regards,
Freecharge team
Wed, nov 16 2011 4:21pm
Give me a time frame atleast by which i will be receving the coupon.
Wed, nov 16 2011 4:21pm
Coupons.
Wed, nov 16 2011 6:29pm - freecharge.in customer support

Hi,

We apologize the inconvenience caused to you. Due to some technical issue your coupons are pending which will resolve very soon. Our technical team is working on the same. You will receive your coupon codes latest by tomorrow.

Warm regards,
Freecharge team
Thu, nov 17 2011 12:51am
Kindly send coupons asap. Its 3rd day. I wanted the coupon yesterday itself.
Thu, nov 17 2011 1:01pm - freecharge.in customer support

Hi,

Have you recieved coupon code?

Assuring you of best services at all times.

Warm regards,
Freecharge team
http://www.freecharge.in

Happy freecharging!!!
Thu, nov 17 2011 8:26pm
No coupons received!!! My this recharge, worst experiance. Expecting speedy delivery of coupons. Fed up of yo people.
Thu, nov 17 2011 11:05pm
Hopeless customer support, what is the big deal in afterall sending two coupons? Send the coupons by tomorrow last before i start sharing screenshots of this lengthy complaint thread.
Sat, nov 19 2011 12:53am
Are you people sleeping? Where are the damned coupons? I had enough of your nonsense tolerated.
Sat, nov 19 2011 1:59am
Give me the phone no on which i have to contact you. It's the fifth day, how inefficient support!!!