Hathway Complaints & Reviews

I had hathway broadband connection way back in 2016 at bangalore. I had to move out of bangalore in jan 2017, so called hathway customer service a week before my movement to check if connection can be transferred to new location which is outside bangalore. They mentioned it is not possible for outside bangalore, so requested for service disconnection.

Many a times i received call from their customer service for renewal, i used...

We bought royal package and paid 12 month's payment in advance to gtpl which cost me 4070 rs. (11+1 month) there is a trai's rule change and now customer needs to pay as per their selection. They did not informed and they changed my default package to gujarati package with some auto update. And we are unable to watch few channels since few days.

We tried contacting customer care to resolve issue with registering complaint...

I paid my internet bill on jan31st of amount 3831 through upi. Also i confirmed from the bank that amount is credited to beneficiary account.
But hathway customer care are saying everyday the amount is not reflected and we will resolve it soon. But its already eight days over from the payment and i am not sure what information more than transaction reference number, amount and date they can expect from me....

I have a hathway broadband account (Ac no [protected]). I have shifted to a new location (Within 5km radius) and tried to shift my hathway connection from old location to new. I was been told by hathway that they dont have connectivity in that area. So i asked for a refund and surprisingly they said they cannot refund me my money back. Now i am at a loss as hathway is not giving me refund as they said that they do not have their services and...

Hi all,
I have taken hathway broadband of account number [protected]. I have taken 3 months package and not even a month completed, it got stopped i have checked all the connections and after confirming that there is no problem from my side i tried to contact them. They didn’t even pick up the call after my numerous attempts to reach them. This is not the first time i am facing issue with hathway it has become a habit to call them...

Speed is very slow for wetransfer and many more sites for download

i am using 40 mbps plan and i only get 120 kbps average speed,

first i think that it was site problem but when i connect to jio speed is far away
1.3 mbps so no site problem in jio only problem is in GTPL so please fix it as soon as possible

i have already complain 4 days ago but as i make complain the second message was...

हेलो सर/मैडम में गुजरात के वडोदरा जिले से हु । और मेरे घर में जीटीपीएल का सैटोप बॉक्स है । और मुझे जीटीपीएल वालो ने २३०, २८०, ३३०, ३९० वाला प्लान बताया है । उसकी फोटो कॉपी भेज...

Hi,

I have consumed hathway broadband from july 2017 to september 2018 and migrated some other location in chennai with closing of this connection.

Surrendered router and adaptor by getting a acknowledgement receipt (Attached here). The hathway engineer told me that our hathway people will call you against the repayment within a week. But still now i didn't get any calls. Even i have been calling hathway custom...

મીત્રો શું આપ કેબલ ટીવી જીટીપીએલ નું ધરાવો છો?
તો આ સંદેશ આપના માટેજ છે

આજ તા.૨.૨.૧૯ થી જીટીપીએલ વાળા ઓ એ ટ્રાઇ (ટેલીકોમ રેગ્યુલેટરી ઓથોરીટી ઓફ ઇન્ડીયા) ના નિયમ અનુસાર...

Account number [protected]

There was blatant misrespresntation by one of the employees of the company who convinced us to shift our modem from one name to the other. The modem was shifted from the aforementioned account to a new account but there was no formal recording of the fact that the modem from the aforementoined account was returned. Now there are demands for payment of fine for that particular modem which was shifted...

I cant Found. Broadcaster TV channel Pack on GTPL WEB site
https://www.gtpl.net/digital-cable-tv.html

also GTPL custmer care :
i tried Many time call On custmer care
[protected]
&
+[protected]

After Many hours.Stayed in Q call disconnect. with any response.

how i chhose what i want to see on TV???
TRAI just make clear how it work all nonsense....

I am living in tri nagar delhi 110035 and we have cable connection of Hathaway cable. So our local kanton cable operator is charging Rs130 for 100 free channels as the basic package and for chargeable channels the amount would be added on the basic package of rs130. As per the government rules there is no charge for the free channels so kindly take necessary action against them for making fool to public.
Thank you...

This is with respect to the new tv rules implemented by trai with effect from 28th december 2018.
I am a hathway digital tv customer from mumbai.
Many sony channels are not available in the hathway a-la carte list on the hathway website as well as in the 'my hathway' app. For example: sony pix, sony ten 1, sony ten 2 are not included in the list.
I want to select sony pix but when i search for sony pix, i can only see...

सेवा में
मैं gtpl का ग्राहक रहा हूँ.दिनांक 05/02/19 से हमारे कनेक्शन से लगभग सभी पे चैंनल को
हटा दिया गया है.जब मैने एजेंसी के आदमी को संपर्क किया कि हमे अपने मर्जी के चैंनल चुने...

Hi,

I used hathway internet 1 year back which is a postpaid connection. I requested to disconnect the service while i was facing lot of connectivity issues. However no response from hathway. So i requested to close the connection and they said ok. However i keep on receiving bills every month over email and every month i raised a support case over email and there was no reponse from them. Finally i got a message as below today:br...

Worst internet and worst customer service. I have been calling since a month no resolution at all. Just hearing from their executives stating that we will call you back end of the day no response it’s been a month now. Mentally harassed by hathway. Just ruining people’s money but no proper service. Horrible customer service and fake promises. Yesterday i received a call from so called supervisor shyam /sham who dint even know what’s...

Channels blocked. Did not intimate the trai new payments for channels to choosen nor provided the message regarding stoppage of channels.
Not providing the news regarding the choosing of channels & asking the monthly payments to make in advance without any receipt. They did not even send authorized person to choose any channels or share the plans of the said company. Also not providing the detailed price of the channels provided by...

Hi Team, I have applied for new broadband connection from hathway on 29th jan 2019 paid on the same day at 3:10 pm as directed by their service provider through upi qr code scan in their ISP. Hathway portal. After payment they are simply not responding to the service by showing reason. Amount not affected to account. I have transaction reference number transaction id and confirmation from upi site and all . Attaching all the proofs here....

Hi Team,

We have shifted to a new home and so we need to shift our Internet Connection also.
It has been more than a week we have sent emails with address proof and also called the customer care several times but there is no response.
There is no proper response even from the customer care and our money is getting wasted due to non usage of the internet.

We need immediate action on this considering...

Hathway people are calling me twice every day.
My account no. Is [protected].

I have faced many problems with hathway. I have raised complaint before as well.
Finally, i asked hathway to deactivate my account before a week of my data pack expiry (November 2018). They ignored my mail. Now i am using another broadband connection.

They have still not deactivated my account and calling me daily with...