Hathway Complaints & Reviews

I am using hathway broadband since 2yrs now as pathetic as their service is, it was not unbearable. This time it got out of hands though. I had applied for change in plan and requested for the same online as well as on call. I got a call for same and was asked to pay 1847rs for 3 months which i did on 31st jan. Later i was told my plan will be activated within 24 hrs, for which i have called numerous times now that now i think they follow...

GTPL Rajkot has not transfer my internet service after one month. Actually I have request to transfer my office to home. At my home already have a gtpl connection doesn't require extra service and support of technical department. Even I have call on customer care many time, I have meet them to rajkot and Ahmadabad office explain my problem. But there are saying it will complete today please wait. My contact number is [protected]...

On 10th april, 2018 i informed that i would be moving out so kindly come and collect the modem at the earliest. But no one ever connected from your team.

Every time i contact team they open a new ticket and then no follow up and then it gets closed in less than 24hrs. With no resolution.

I never got the amount refund from 4th april 2018 till date (Feb'2019)

Let me know how to close the account...

Not compatible with trai rules
There is a big difference of rs80 to 100 between the cable tv monthly charges as computed by trai official application and hathway's computation.
Please note that the freedom to choose other than mandatory channels rests solely with the consumer.
(A) you may try yourself both the trai compution and the hathway's computation to understand this diff..
(B) there is no list of all free...

First of all very poor service from gtpl. I mean pathetic. I will not renew it after its expiry for sure. I had called many times to customer care since past 2 days that my wifi is not working still none of their technician had visited to my premises. They only say that sir your request is under process. Technician might be coming from u. S. A i guess. Poor very poor service. -5 stars to this so called gtpl service....

It has been about a month and a half i have stopped using the hathway broadband service. I have even submitted the routers and cleared all my dues. Still i receive about 3-4 calls everyday from the billing department to recharge my account. I have spoken to several person and explained them that i have stopped using your service and please stop calling me. I have even sent an email to the helpdesk and zonal person to address my concern but...

All free to air (Fta) channels which are 534 in number at present & some of the bouquets (Like disney universal bouquet, disney kids bouquet) are not available on your website for selection. Hence, i'm unable to finalize the channel selection process as per trai new regulations for digital cable operators.
I'm - babasaheb maruti bhujbal - a customer of "hathaway cable and data on limited" at pimpri-chinchwad, thergaon area.
Pl,...

Internet connectivity frequently disconnection.

The worst customer service i ever had is with hathway broadband, if we raise a complaint they will never follow up with us, instead if we call and ask for the resolution they will disconnect the call, if we ask for a supervisor to speak the analyst says that no one is available and they mentioned that they do not have any supervisors to handle. If this is the case then maintaining...

Unfortunately, I had used a Hathway broadband connection a/c [protected].

I got a call from someone claiming to be your legal team asking me to return the modem. I am very happy to return it. Just send someone to collect the modem from my home address.

I had already told your customer care long back to come and collect the modem. You were very happy to come and install when I took a new connection. Why do you...

Dear hathway,

Thanks for the fooling experience with you, the response & support at the day joining as a hathway's customer was amazing, you guys provided a lot of info about the service. I choose rs.999 plan (1000 gbpm/ 100mbps) + security deposit rs.400 + subscription charge 180 in total rs.1580 was my initial payment on november 2017. On the day of installation and before the conversation you mentioned boldly that...

Dear sir,

Hathway internet account no - [protected]

1. We are using your hathway internet connection past one month, i have already recharged rs 1061 on 18 january 19. But still the internet is not working.

2. I already complained this issue through customer care on 28 january 19 at 1145am and he told to me that it's a technical faulty (Fiber optical cable damage) and we send a rep for repairing...

I got call from a hathway broadband representative and i was in need of a broadband i agreed on the terms that i will first check for two days the internet speed and then only i i'll put up their connection (As when i previously used hathway it was pathetic). The representative agreed and sent some people i gave them postdated check for tuesday. They put the wire and collected the cheque on sunday and assured that the modem too will be put...

I have paid 2300 rs for three months internet service but accidentally the money have been sent twice so i mailed hathway at helpdesk and billingpune for more than six times now they dont even mind to reply me with simple message that your query have registered or so...i have called the hathway customer care four times now on first three occasions they told me money will get refunded in fifteen days and on fourth day they told me it will...

I had hathway bb connection. I asked for the disconnection long time back. Still they are not closing the connection. I am getting bill from them. I have asked them several times. But they are not replying at all. Below are the details. I have even paid one month despite not using. I even have email asking them to close the connection. They are not replying at all.

A/c no[protected]...

Hathaway are spammers inspite of informing them to mark my number in dnd i have reaceived around 50 calls yesterday.

Hathaway caller do not transfer calls to seniors they're purely trouble makers.

I had their account but due to poor service and change of address closed the account. Got multiple calls for feedback which i gave. But they calling ever since, theirs no way to stop them. The number is transferred...

I was a customer of hathway broadband with account number [protected]. I changed residence and asked them to relocate. They did not relocate saying they do not have service at that place. They are asking to return the modem and say that the deposit amount will not be returned. I am ok to return the modem but they have to return the deposit amount. How any company can cheat customers like this. How do you handle such cheats.

Beware...

I have a Hathway user for nearly 6 months . I used to receive calls from Hathway regarding the offers. In 3 rd week of January i received a call from a agent briefing about the cctv offer . I was asked to pay 3 months bill to activate the offer. For which i had made the payment . The person told me to do the payment and i completed the payment. Hathway agent i will be getting a cctv camera i had enquired about the installation of the camera...

We have been using GTPL Cable operator services since long time. Multiple times it happened that their cable operator took money in advance o[censored]pcoming month and still ours channels got shut down for multiple days. Currently we have paid 250 rs. Fo this January month in advance and since Last 2-3 days ours channels had been shut down. On calling to customer care, Supervisor person Manoj Rav told that he cannot start ours channels from customer...

Hi,

Day - 1

I have requested for new broadband connection of 50 mbps speed - rs.349 monthly plan, however after activation, im surprized to see that they have activated rs.399 plan, instead of rs.349.

Also, when i connected this internet to my smart tv, video buffering is not at all happening, which is not allowing to watch any videos with this 50 mbps speed.

After cable installation,...

Sir i have forgotten password which i kept and i have tried so many password to unlock parent control lock like default password but i can't unlock so plz help us
And i don't know our customer i'd plz plz help us we are getting bore
Tq sir...