Hathway Complaints & Reviews

I karthik r raised a complaint for extreme slowness of internet speed under hathway broadband app. It was raised on 17th september 2020 at 9.49 am under the ticket number 17092020m054354. Even after so many calls made to the customer care, they simply mention it is in progress and no one resolves it, one of the most pathetic technical support.

It has not been even a week of installation and already there are so many issues...

My internet services getting frequently disconnected I raised 3 requests all are got resolved but the issue is still there, Now customer care is dropping my call....

This is regarding the invoice amount due on 16th september of rs 2829. I got a message on the 8th september from hathway with the link to pay bill. Once i clicked the link, i paid the amount via upi which was an option in the hathway page. I made the payment on the 9th of september. As per my gpay, hathway received the amount on 11th september. Amount debited from my account on 9th september itself.

The customer service team...

Dear Team,

We are facing problem every Saturday. All the channels stopped working and showing the message as Technical problem. The time can be anytime after 9pm.
We asked one of the Hathway guy, who checked on Sunday and then it starts.
We have paid all the Bill on time. Then why we are facing that issue, what's the root cause.
Kindly help to resolve the issue permanently.
Thanks and Regards,...

Hi,

I have taken connection on 1 sep 20. From first day itself i am facing speed issue. I got only 8 mbps speed when i connected directly to my laptop through lan cable. As per your plan it's 150 mbps. So it's purely cheating the customer. I send proof screen shot to your router team managers. I mailed the issue to chennai helpdesk no reply. I called the customer care number no response. And without solving the issue the closed...

Account no: [protected]

I have applied for hathway 50 mbps broadband connection on september 15, 2020, and paid an advance rental of 3 months, total rs. 1767/- vide payu link shared by the sales team mr. Dharma rao (Ph: [protected]). I was assured that the services will be installed at my residence in 2 hrs.

Installation person (Ph: [protected]) called me on 16 september, 2020, one day after and visited my place....

My account id-[protected]
My phone number-[protected]
i have submit a lot of complaint for Hathway slow internet connection but they didn't listen at all.
1)They have given me a plan which is 50mbps in 550rs and at the same price they have given 75mbps to their different customer. So they doesn't have any fixed plan
2)Their internet doesn't work at all and giving me a speed of 1.9mbps
3)On complaining they...

I am a hathaway customer from 4 years. My hathaway id [protected]
I relocated from my hathaway connection place to another so i requested for termination of service but the hathaway team was not responding to my request and harassing me with frequent calls everyday for renewal... I said to every one who called to not call again but they wont listen and the are ending the call while im speaking. That's rude and. A legal harrasment....

Main new plan 5500/- cash purchesh kiya tha muje salesman ne kha ke abhi corona mhah mari cal rahi he to apko 8to15days me free modem mil jayega pan ab 1month ho gaya he selesman ne mera no bhi blook kar diya he or componiy wale bolte he ke app salesman se baat kro compni bilkul respond nahi de rahi he pls sir help
My no .[protected] shahid ansari...

@HathwayBrdband Dear friends PLEASE STOP USING THIS. Check my previous posts in twitter, these people are torturing me from last 3 months by calling daily from different phone numbers. I have surrendered my modem and I didn't received my rs. 400 initial payment....

Hi
My acc no: [protected]

I used hathway broadband last year and had the worst connection and technical support experience with hathway. So i moved to act which was very good with connection as well as customer service.

Now i moved to thalambur, chennai. Here i don't have act service. So i tried again with hathway, guess what,... I am experiencing the worst customer care service than last year.
br...

Hi
I have given request hathway on 11/08 but no one hathway employees resolve my problem and they given excuse modem not available in branch for last 1 month plz help me to solve it....

This my account no: [protected].. I am not going to reneval hathway broadband... From past five months i am getting calls from your telecallers. I have told so many callers but they won't understand the problem... Please stop calling me. Iam very much irritated by your telecallers. So, kindly remove my number and account. I have already returned your moderm and etc stuff from my home... I hope this message will get to the higher authotity...

This is shyam, i was a hathway broadband customer and i have stopped using their services and returned their device also after i stopped using their services for lack providing good and efficient services for the amount they were charging at that time their was no proper service also. Now my problem is that they wanted me to pay some charges again to terminate the connection it seems. I don't know why should i pay for it and what kind of...

Ii had received a call from hathway person number: [protected] and upon mutual agreement they renewed my account with rs. 400 advance.

But when i got call from the installation person, they said the address i live in is out of serviceable area.

I called again to the above number, the person said i will receive the refund in 2 days. It has been more than 14 days refund is still not credited.

Please...

I have purchased gtpl broadband in last year, worst mistake of my life.

First few month broadband worked fine after 2-3 month it stopped working, so i registered complain with their customer support and issue was solved after 1-2 days. But this where problem started.

Now my broadband stop working every week and i have to raise a complaint in order to get it fixed. Ever since i have paid for the broadband connection...

My account no is - [protected]
I have been facing network problem for more than a week now.
At first the internet didn't work at all and there was red light blinking on my modem (Showing no connection).
I complainted to customer care and the connection issue was resolved in two days but since then the internet is very unstable i almost never get my full speed (100mbps)
I have complainted this to customer care number...

I have a broadband connection this account no is [protected].
Last 1 year using this connection but last 1 week every time electricity gone or modem is restart public ip address changed. I face many time change ip address...

I made recharge of but still my package not activate. I have called customer care center almost 10 times and mailed them my invoice but not response from them.

Its such a pathetic service from hathway, i made my mind to discontinue with hathway.

Account no: [protected]...

Hi, iam tharun sai samboju using hathway service from past 2-3 years my account number [protected]. I have renewed my account on 4th may 2020 and the expiry date was 2nd sep 2020.in the said period i have not used the service because of internet disconnection regularly and i have raised many compliants in the hathway mobile app and without resolving the issue the compliants got cancelled. When i am calling to customer care number which was...