Hathway Complaints & Reviews

I have requested to terminate my broadband connection since 29th August 2020. Still they have not provided any resolution. I need to vacate my place and hence want to submit router and wanted refund for it. Also I have made recharge for 3 months and I have used it for 8 days only after that my broadband connection has stopped working. Because of the delay in resolution I have opted for other broadband connection hence want to terminate this...

Hi

My account no. Is [protected]... I was using hathway connection in 2019
And relocated to new location.. After relocation i have stopped using
Hathway connection as it was not there in my area and it got
Deactivated. And handed modem to the hathway team

Since last so many days i was getting lot of calls from hathway sales
Team.. They told me that now hathway is feasible in my new...

Dear hathway customer service,
I've been receiving messages and calls from hathway daily to pay the amount and get promotional gb of data. I have closed my account in july 2020 and suddenly i am receiving messages now on broadband. This is so annoying. I requested and told all of your customer service people about that i'm not using hathway anymore but it seems they didn't take any actions further. It's been more than 4 months since...

I have sent a mail to terminate my account but there is no response. I have also called customer care and it goes to an auto generated reply everytime. Kindly revert back

Phone: [protected]

Customer id: [protected]...

Previously i was using the hathway broadband in hyderabad almost a year back. Then moved out of hyderabad and settled in bangalore. Since then the hathway has not been recharged or it is in deactivate mode. 2 days back i got a call from the customer care telling me that your account is not recharged for a long time so i have to pay 400/- to deactivate my hathaway account. They told me to pay via a link which will they provide and pay via...

Dear sir / madam,

I am writing to you to raise an issue about: broadband internet

The issue that i have experienced was: i was approached on one sales rep of hathway broadband on 3rd sep 2020 and advised 200 mbps plan is available in my locality (As raju nagar, kukatpally hyderabad). I have made the payment for new subscription. After few hours installation team visited my place and confirmed that 200 mbps plan...

Hey, me and my friends we all are stuck in our hometown and due to covid, but before the connection got disconnected, i mailed the hathway (Pune) almost 4-5 time (In june), to remove my connection but they didn't and also whenever i got a call, i mentioned them to remove connection and take ur router back but everytime they say kk but no further procedure and now hathway message me that pay money or return router when all my flatmates are...

I bought 40mbps plan for 6 month,
And after 2 month my speed is max 0.06mbps.

Have complained about it, but no satisfied solution and they closed the complain without even asking me.

Complain no : 6786637

Such a worst customer care team they have....

Sir,

Its been 1 month up now our internet broadband connection is not working. Provider is hathway cable and datacom limited. Two times their technical person visited our campus and went back without fixing the issue. We daily call to their customer care, but we didnt get any solution yet. Again september 15th we raised a ticket, today is 25th they could not fix the issue till now.

We request hathway to fix...

Hi, my hathway broadband account number is [protected] which has not been in use since april 2020.
I have made the service request of disconnecting the broadband connection twice but haven't recieved any confirmation.
I keep getting texts and calls to recharge the connection from random numbers.
I need my services to be discontinued and all communications via texts and calls to be stopped....

I am facing frequent network interruption issue from past 20 days. Even upon calling customer service daily hasn't resolved my issue. Their technicians never visit. Customer care hung up on me when asked for their supervisor. I asked them either to resolve issue or to refund my money but no go. They are ready to disconnect my connection with no refund. I had dropped an email to grievences team as well 3 weeks back but haven't got even an...

Hi,
I have disconnected my hathway broadband and the agent has collected back the router as well.
Its been more than 2 months but still each and every day i am getting 4 to 5 calls to renew the account and 4 to 5 messages for the renewal.
I have been telling the same reason to each and every person from hathway customer team that i have disconnected and router has been returned. They say they will update in the system,...

I am trying to correct my name on hathway account and have the bills resent. My name is prashanth unni but it was misspelled as prashant unni. After trying to get in touch with hathway and correct this it took 2 weeks after multiple follow ups. And now they have changed the name to prashanth bunni. Really!!! Are they so dumb and uneducated bunch of people. Am going from pillar and post again to have this corrected to prashanth unni.
Please...

The twitch app similar to youtube isnt working when used through the gtpl isp while works fine under other isp. Please resolve this problem/...

Hello

I took the GTPL internet connection on a date 7th of September 2020 installation done in a date 10th or a 11th September. From that day to up till i am getting only 1 or 2 Mbps internet speed. I took the internet connection as per job requirements but now m facing internet issue if this same thing will happen i might lose my job. I already did complain about speed issue but no action has been taken from GTPL. My complain...

Sir my hathway connection no [protected]. I am shifted a new place and in there no visibility as per your person so i am surrender our connection to you and now every then more than 5 call and massages coming from random number i am so frustrated right now please resolve this issue please file our complain against harassment by company i cant explain all issue to every one and i cant handel it please please...

We have paid the amount for the connection as discussed with executive devraj - nizampet. Committed speed is 100mbps and connected 1 mbps after payment,
Not even responding to calls/responding to messages regarding the commitment.

A verbal commitment that was in call conversation has been recorded, don't why these hathway is recruiting this kind of executive.

Fraud and fake commitments.

The...

After reporting multiple times still getting worse service.
Complaints are as below -
1. Though we are paying in advance for recharge, recharge gets expired, then we have to call local services provider. This is not happening at 1st time, this is problem of every month of every customer in area....

The services provided by hathway is absolutely zero and they are making money by cheating customers. We have taken new connection with rs.2600 for 3 months. Right from the day till today the speed is only 5 to 30 mbps instead of 100 mbps as per commitment provided by hathway. The requests are closed without providing resolution to customers and consultating of customer. I would request people not to buy this hathway connection, this is fraud...

Gtpl broadband is not working since last 5 6 days. I have registered complaint but no one is even looking into it they are saying that technician will look into it within 1-3 days but since it is 5 days no one even interested to check.
— everyday i am getting same answer from the different operator. Not providing service as per the price they are taking from the customer.

Seriously, not satisfied with the service....