| Address: Mumbai City, Maharashtra |
Sub: Complaint regarding cheating and fraud by HDFC life, in issuance of Insurance policies..My complaint is against HDFC life insurance which is using unfair practices/cheating and fraudulently inducing the gullible public to take their insurance. They have their agents( cheaters ) who fraudulently find persons whose insurance policy of some company has expired and induce them after promising lucrative returns to take HDFC policy. In my case I had taken ICICI Pru policy in 2009 which lapsed in 2011. These agents of HDFC with mobile nos. [protected] who claimed himself to be from ICICI pru named Siddharth Handa, and one who claimed himself to be Ranjit Malhotra mob no. [protected] from IGMS, ( both mobile nos. from Mumbai )induced me to take 2 policies of HDFC life for Rs 45000/- each totaling Rs 90000/- during May/June 2016, said these policies will be got cancelled by them and I will get a benefit of Rs 219000/- approx from my lapsed policies of ICICI Pru. This happened in April/May 2016 & I bought the two policies from HDFC. They told me to answer all queries/calls from insurer etc and not to disclose anything these two persons to them.
Similarly, recently on 13.12.2016, I again received a call from mobile no.[protected] claiming herself to be from ICICI and told me that on Pratibha Sharma mob no. [protected] ( both mobile nos. of Delhi), Pratibha Sharma Sr Mgr ICICI prud will get my policy revived and assured me benefit of Rs219000/- approx if I take policy from HDFC life. This call was received on 13.12.2016.
So the modus operandi is defrauding and inducing persons to buy HDFC policies by cheating. They take details of lapsed policies and contact of persons, and induce them to get policy of HDFC fraudulently, promising them high returns ( bonus etc) from lapsed policies. Subsequently once HDFC policy is issued, they do not get these policies cancelled as promised earlier, and further ask the persons to take more policies from HDFC to get back the returns from lapsed policies.
Once they have cheated one person and in all likelihood, these impersonators are cheating other gullible policy seekers/holders, when IRDA and Govt of India wants to check frauds being committed by impersonators. In my complaints HDFC has not bothered to take any details from me and have arbitrarily and unilaterally closed the complaints. HDFC should have got the following details investigated regarding the mobile nos. provided to them
1) Name of person in whose name SIM card was issued,
2) Call details of the mobile nos.
3) Should have contacted the persons called from these nos.
4) Checked the details of policies issued if any to the persons called from these four mobile nos.
5) Talked to the concerned persons and verified if the have also been cheated by them
6) I had also written to HDFC that I have recordings of such calls, however they never bothered to contact me in this regard.
7) Verify & check from HDFC representative, by name of Ameen Azad consultant code: 00524963, who came for insurance to me after about 2 hours from the call from Siddharth Handa & got all formalities completed for issuance of insurances of HDFC to me.
It is requested that the complaints should not be forwarded to HDFC for investigation but should be investigated by an independent agency.
The complete details of the complaint are as under;
I have been defrauded and cheated by a gang which is operating from Mobile phones and which has a nexus with the HDFC Life .I describe herein below the sequence of events, as to I have been cheated, defrauded and induced to take two policies of HDFC Life by this gang of con men and cheaters;
1. During April 2016 I got a call on my mobile that I had purchased a life insurance policy no. during 2009 from ICICI Prudential and that policy was issued thro’ one Siddharth Handa who was the realtion ship manager with ICICI branch at sector 9. Chandigarh.
2. I was advised that since no premiums have been paid on the policy subsequently, the policy has lapsed and same can be revived now, however certain formalities have to be completed now for revival of the policy. In this context he further advised me to contact Siddharth Handa on his mobile no. [protected] & told me that he is now posted with ICICI Prudential Insurance at Mumbai.
3. When I contacted on mobile no. [protected] as mentioned above a person answered & claimed himself to be Siddharth Handa and said that earlier he was posted in Chandigarh & now he is posted at Mumbai ICICI Prudential & said he is now posted in Kandivali west branch of ICICI. However he refused to give his Land line no. and e-mail address.
4. He further advised me that since my ICICI policy has lapsed, it can be revived, as per IRDA guidelines for which I have to take an insurance policy of same amount from some insurance company. He further told me that the new policy should be of same amount as per earlier lapsed policy. In case I take a new policy I shall get the bonus and the amount of Rs 150000/- shall be paid to me by ICICI prudential.
5. Accordingly I said I am ready to take a policy of ICICI, however he told me that since he is with ICICI Prudential, & he will be suspected, I should take policy from another company.
6. He also told me that he knows somebody in Delhi Office of HDFC life and he can get the person sent for giving the HDFC policy. He further said in case I take a policy of higher amount i.e Rs 90000/- premium, he shall get me enhanced bonus & total amount shall work out to around Rs 2.25 lacs payable to me by ICICI Prudential.
7. He also told me that subsequent to taking policy from HDFC, I shall receive a call from IRDA/HDFC asking me if some bonus has been promised to me by some company then I should reply saying no.
8. He further said after policy is taken from HDFC he will get the policy cancelled from HDFC since as per IRDA policy can be returned and cancelled if customer desires so. He said leave it to me to get the policy cancelled.
9. Accordingly in the same evening, after about 2 hours the HDFC representative, by name of Ameen Azad consultant code: 00524963 came to me to get the policies issued . He also confirmed that as promised, I shall get the surrender value of my ICICI policy as promised on telephone . I did not suspect him as he was from HDFC .
10. Accordingly I took two policies from HDFC life for Rs 45000/- each in my name for a total premium of Rs90000/- per year policy no 18521155 dt 1.7.2016 and18523797 dt 29.6.2016.
11. After I had taken the policies he took the details and said he has put up a note and after approval of IRDA the amount of Rs 2.25 lacs shall be paid to me and after that he will get the two HDFC policies returned and cancelled from HDFC.
12. However since the amount of Rs 2.25 lacs as promised by him from ICICI was not paid to me I kept on calling him, & hr told me that I shall get a call from IRDA to approve my case and ask ICIC to pay the amount to me and subsequently he will get the HDFC policies surrendered.
13. After this I got a call from mobile no.[protected] from some person claiming himself to be some Ranjit Malhotra from IGMS . he told me that he is an officer from IRDA, IGMS and my file has been put up to him for approval for payment in regard to my lapsed ICICI insurance policy. He also gave some options and told me to take one more insurance so that I may get the payment. I got suspicious and checked the identity from true caller software which showed his name as Chagan Masa Mumbai. He could not give any satisfactory reply on this.
14. After the I again approached Siddhath Malhotra on his mobile no. and told him that your appear to be a fraud and you are cheating me. However he again told me to take one more HDFC life policy for Rs11700000/- premium and he assured me that he is from ICICI Prudential and he promises to get me the surrender value of ICICI policy alongwith bonus.
15. Subsequently whenever I have tried to contact both mobile nos. [protected] & [protected], I get the message that “this no. can’t be reached right now”.
16. I have been defrauded and cheated by these persons using their mobile nos. [protected] & [protected]
17. Moreover the have a nexus HDFC Life, since only after 2 hours of my conversation with him from Chandigarh, he could contact the agents at Delhi and get the representative Ameen Azad sent to me at Chandigarh
18. HDFC life did not bother to contact me to investigate the matter further, rather the sent a stereotype reply that they will investigate and get in touch after 15 days.
However, they have forwarded my complaint to their brokers against whom I have complained, since a person claiming himself to be from SMC insurance brokers contacted me on my mobile on 7.10.2017 and started enquiring about my complaint. He rang me up on my mobile from Land line no.[protected].
I told him that I had not sent the complaint to them, to which he replied that HDFC life had forwarded the complaint to them to investigate.
I fail to understand what sort of Fraudulent and unethical practices HDFC life is following, since rather than investigating the fraud, they forwarded the complaint to the party against whom I have complained, & that person told me that I am following unethical practices and I should cooperate .
Jun 19, 2017
Complaint marked as Resolved HDFC Life customer support has been notified about the posted complaint.
Verified Support
May 19, 2017
HDFC Life Customer Care's response Hi, please write to [protected]@hdfclife.com from the registered email ID. Thanks - HDFC Life
Narration: 27 Apr 2017 NWD-485446XXXXXX[protected]AHMEDABAD Cheque/Ref. No. :[protected]
Date: 27 Apr 2017
Deduction Amount: 1, 000.00 -
will be deducted from my salary account.
It's deducted again and again.
Kindly update me regarding this issue.
Thank You,
Smita Vaja.