Submit a Complaint
Claimed

HDFC Bank Complaints & Reviews

2.9
Updated: Mar 24, 2026
Complaints 32945
Resolved
18420
Unresolved
14525
Good! HDFC Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that HDFC Bank step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to HDFC Bank

Having problems with HDFC Bank?

File a complaint and get it resolved by HDFC Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
HDFC Bank

HDFC Bank reviews & complaints page 263

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
Nikitha Ravi
Apr 2, 2021
Report
Copy

Address: Chennai

HDFC Bank — imps transaction timed out due to technical reasons.
I initiated a transfer of 57000 on 1st of April 2021. The amount was debited from my account and the beneficiary bank still did not recognize the transaction. It has been 1 day and still the funds are not credited back to the account. Below is the message

Update: your money transfer of inr 57, 000.00 on 01-04-21 timed out due to technical reason. (Imps ref no. Xxxxxxxxxxxx). If this transaction is not done by you, call xxxxxxxxxxxx.
HDFC Bank customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    P
    Phanikumar Kopparaju
    Apr 2, 2021
    Report
    Copy

    Issue with IMPS Transaction - Processor Error

    Dear HDFC Preferred Banking,

    I have made an IMPS transaction of INR 50, 000 from my HDFC Bank account to my ICICI Bank account. Later I got a message from HDFC Bank that
    "UPDATE: Your money transfer of INR 50, 000.00 on 02-04-21 timed out due to technical reasons. (IMPS Ref No.[protected]. If this transaction is not done by you, call [protected]".

    When I check the status in netbanking, it shows status...
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    K
    kunalsgc1989
    Apr 2, 2021
    Report
    Copy

    I do a IMPS transaction of rs 16000 rs today but amount debited from my account but not credited to beneficiary account.at first show pending from bank after 2 hours msg come your transaction is time out.yet amount not credited to my account or beneficiary account.please solve a problem as soon as possible.
    HDFC Bank customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      P
      Pawan2013
      Apr 2, 2021
      Report
      Copy

      Imps txn RRN no[protected], Date - 01.04.2021 of amount 3000 is failed and got txn timed out message. Didn't credited in beneficiary Account.
      HDFC Bank customer support has been notified about the posted complaint.
      View replies
      Dear team even I'm also faced the sam issue of transaction timeout error.
      UPDATE: Your money transfer of INR 2, 000.00 on 02-04-21 timed out due to technical reason. (IMPS Ref No.[protected]. If this transaction is not done by you, call [protected].
      So please do ASAP.
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        azeez_khan97
        Apr 2, 2021
        Report
        Copy

        ALERT:You've withdrawn Rs.3000.00 via Debit Card xx2134 at NEHRU ROAD KURNOOL BR on[protected]:22:32:09.Avl Bal Rs xxxx.Not you?Call [protected].

        I tried withdrawing money from ATM but atm did not have enough cash the ATM transaction was failure and I did not withdraw money from ATM
        But money got debited from my account
        HDFC Bank customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          N
          Naseem Mohammad Abdul
          Apr 2, 2021
          Resolved
          Report
          Copy
          Resolved

          Address: Fernandez School of Nursing Banjara hills Road number 12 pin 500034

          I initiated a payment of Rs 34, 338 on 01 April 2021 through the HDFC mobile App, I then received this message, (Your money debited of INR 34, 338 on 01-04-21 timed out due to technical reason. (IMPS Ref No.[]. If this transaction is not done by you, call [protected]. )

          Bank IFSC - HDFC0001996
          Request Refund
          Apr 2, 2021
          Complaint marked as Resolved 
          Not Resolved
          HDFC Bank customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            B
            Boom@432
            Apr 2, 2021
            Report
            Copy

            I did IMPS transaction of 50k on 1st april 2021, amount has been deducted from my account however beneficiary haven't received any amount.

            Received below message an hour back :-
            UPDATE: Your money transfer of INR 50, 000.00 on 01-04-21 timed out due to technical reason. (IMPS Ref No.[protected]. If this transaction is not done by you, call [protected].
            HDFC Bank customer support has been notified about the posted complaint.
            Apr 02, 2021
            Updated by Boom@432             Issue is marked as Resolved. I didn't received my refund and my beneficiary also didn't received any fund.

            NOT RESOLVED
            View replies
            Not Resolved
            Reply
            I did IMPS transaction of 12k on 2nd april 2021, amount has been deducted from my account however beneficiary haven't received any amount.

            Received below message an hour back :-
            UPDATE: Your money transfer of INR 50, 000.00 on 01-04-21 timed out due to technical reason. (IMPS Ref No.[protected]. If this transaction is not done by you, call [protected].
            Reply
            Helpful
            Found this helpful?
            2 Comments
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              T
              thaseen1
              Apr 2, 2021
              Report
              Copy

              Today i attempted to perform an IMPS transaction from my hdfc bank saving a/c to a savings a/c that i have at sbi, using hdfc mobile app.I have done this a couple of times in the past and there were no issues.However today morning the transaction failed with a request timed out error but the money was debited from my account
              HDFC Bank customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                V
                Vinit8511
                Apr 2, 2021
                Report
                Copy

                UPDATE: Your money transfer of INR 50, 000.00 on 01-04-21 timed out due to technical reason. (IMPS Ref No.[protected]. If this transaction is not done by you, call [protected]
                HDFC Bank customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  V
                  Vaneet07
                  Apr 2, 2021
                  Report
                  Copy

                  I did IMPS transaction of 40k, amount has been deducted from my account however beneficiary haven't received any amount.

                  Received below message an hour back :-
                  UPDATE: Your money transfer of INR 40, 000.00 on 02-04-21 timed out due to technical reason. (IMPS Ref No. xxxxxxxxxxxx). If this transaction is not done by you, call xxxxxxxxxx.
                  HDFC Bank customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    K
                    Karan Jauhari
                    Apr 2, 2021
                    Report
                    Copy

                    Got message this morning that my IMPS transaction timed out.

                    UPDATE: Your money transfer of INR XXXX.00 on 01-04-21 timed out due to technical reason. (IMPS Ref No.[protected]. If this transaction is not done by you, call [protected].

                    HDFC team please assist.

                    Contact me @ [protected]
                    HDFC Bank customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Abhishek Trayambak
                      from Thane, Maharashtra
                      Apr 2, 2021
                      Report
                      Copy

                      Due to some financial emergency I have surrendered my policy on 18th March 21 and as per HDFC life data the surrender date is 19th March, anyway HDFC life representative assured me that surrender you will get you money within 10days from surrender date . I have forwarded all the documents as per the requirement on 18th itself. In service request tracker it is showing pay-out is in processes. But after 13 days when I contacted customer care, they told that it will take another 15days to revert back.
                      I do not know with this type service how it can support their customer in emergency.
                      HDFC Bank customer support has been notified about the posted complaint.
                      View replies
                      Hi, we wish to inform you that refund has been processed via NEFT and same will be credited shortly.
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        Ramanamurthy.kondeti
                        Apr 2, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        IMPS transaction amount is not transferred to my beneficiary account

                        Address: 104/8, Bayanna layout, Anekal, Bangalore

                        Dear HDFC Bank Team,

                        I am Ramanamurthy Kondeti and I am your HDFC bank customer since 11 years.

                        Name: Ramanamurthy Kondeti,

                        Account No: [protected]

                        Date of IMPS transaction: 01/04/2021

                        IMPS Reference No:[protected]

                        Amount: Rs. 10000/- (Ten Thousand Rupees)

                        Phone No: [protected]

                        I did IMPS transaction on 01/04/2021...
                        Helpful
                        1 other people found this review helpful
                        1 found this helpful
                        Write a comment
                        Report
                        Copy
                        P
                        Prabhu3105
                        Apr 2, 2021
                        Report
                        Copy

                        I have done an IMPS transaction of 15000 . The money was debited from my account . but not credited into beneficiary account . I have received message like,

                        UPDATE: Your money transfer of INR 15000 on[protected] timed out due to technical reason.

                        IMPS REF NO :[protected]

                        Kindly reverse the transaction and send my money
                        HDFC Bank customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          J
                          Jayakrishna99
                          Apr 2, 2021
                          Report
                          Copy

                          Dear HDFC,

                          I have made IMPS transaction of 50, 000/- on[protected] at 6:21 AM it was showed successful at HDFC end but beneficiary bank not received the money when see history it was showing under process what do you mean by under process it is not a NEFT transaction to show under process right?

                          After 4 hours the transaction is showing as timeout due to technical reason how to process further i am trying to connect customer care from past 2 hours it telling like executives are busy... and busy... from 2 hours with what they are busy

                          Since i have some auto debits from that beneficiary account How will i get my money back please Look into this issue and resolve it as soon as possible

                          Regards
                          Jayakrishna P
                          Account Number : [protected]
                          IFSC Code : HDFC0003689
                          HDFC Bank customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            sbalasundaram
                            Apr 2, 2021
                            Report
                            Copy

                            Address: Chennai

                            I initiated a transfer of 82, 190 on today (2nd of April 2021). The amount was debited from my account and the beneficiary bank still does not recognize the transaction.
                            Tomorrow is EMI date, Kindly Credit the amount to beneficiary account or revert back to my account ASAP to avoid unnecessary NACH Debit return charges.

                            Below is the message received to my registered mobile number

                            Update: your money transfer of INR 82, 190.00 on 02-04-21 timed out due to technical reason. (Imps ref no. Xxxxxxxxxxxx).
                            If this transaction is not done by you, call xxxxxxxxxxxx.
                            HDFC Bank customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              Rajan123456
                              Apr 2, 2021
                              Report
                              Copy

                              Hello, I did an imps transfer today morning. The amount got debited. But, after an hour I receive a message that the imps transaction is timed out due to technical reasons. The debuted amount is still not credited back to my account .

                              Imps ref number[protected]
                              HDFC Bank customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                B
                                balaji2312
                                Apr 2, 2021
                                Report
                                Copy

                                I have an hdfc account [protected] and made a transfer of Rs. 5000 from this account to another account of Yes bank on 1st April, 2021.

                                Now I got the sms that the IMPS transaction no.[protected] is timed out. I could not understand the reason for delay.

                                Need to know the status of my transfer. my email id: [protected]@rediffmail.com
                                HDFC Bank customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  RAfikhan4u
                                  Apr 2, 2021
                                  Report
                                  Copy

                                  UPDATE: Your money transfer of INR 5, 000.00 on 01-04-21 timed out due to technical reason. (IMPS Ref No.[protected]. If this transaction is not done by you, call [protected].
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    G
                                    Gatti Jagga Rao
                                    Apr 2, 2021
                                    Report
                                    Copy

                                    I performed the imps transaction of amount 30000, from my hdfc savings account to other bank account via netbanking.

                                    I received transaction timed-out message on my register mobile, however the amount was deducted from my account and was not delivered to other end.

                                    Message is as below :

                                    UPDATE: Your money transfer of INR 30, 000.00 on 02-04-21 timed out due to technical reason. (IMPS Ref No. Protected). If this transaction is not done by you, call [protected].

                                    Account no : [protected]
                                    Transaction reff :[protected]

                                    Please check and refund the amount.
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Related businesses

                                      One97 Communications
                                      1
                                      (1249)
                                      IDBI Bank
                                      1.2
                                      (1811)
                                      Sree Gokulam Chit & Finance
                                      2.5
                                      (2)