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HDFC Bank Complaints & Reviews

2.9
Updated: Apr 15, 2026
Complaints 32946
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HDFC Bank reviews & complaints page 846

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S
Satya saty
Nov 9, 2018
Resolved
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Address: 600097

Hi,

I had lost my food plus card, i am a tcs associate, could you block the card and issue the new card. Also my old card has balance money in that account around 1k.

Could you please transfer the amount in the new card. I am waiting for you response.

The food card number is : [protected]

Please resolve this matter asap.

My email : satyavathi. [protected]@tcs.com
Dec 18, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 17, 2018
HDFC Bank Customer Care's response
Dear Customer,

Please email us at [protected]@hdfcbank.com from your registered email id along with your card details, issue details and complete address for further assistance.

-Anay
HDFC Bank Customer Assistance
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    A
    Anuj Deswal
    from Lucknow, Uttar Pradesh
    Nov 9, 2018
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    Address: New Delhi, Delhi, 110085

    My credit card application now shown as disaproved. They have verified my documents and said earlier that you can track you credit card in 4 days and approved digitally also. I will complaint if hdfc not going to solve my problem, they have taken all the documents and i am not able to contact them right now, hdfc has to tell me the reason of rejection of my application, asap
    Dec 16, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 09, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    We'll look into that for you. Please write to [protected]@hdfcbank.com with Card application number, mode of application, date of application, complete address of branch if you have applied at the branch, complete name, and your contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

    -Anay
    HDFC Bank Customer Assistance
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      A
      Ashish.i
      from Handia, Uttar Pradesh
      Nov 9, 2018
      Resolved
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      Address: New Delhi, Delhi, 110044

      Hi,

      Hdfc Charged 600 non Maintenance charge Monthly but after aug 2018 my salary continued Credited in my Bank Account and Company detail also Updated in Hdfc Account Info So I need Waiver for SEP 2018 + OCT 2018 Non Maintance Charge it means 1200 Rupees

      HDFC Bank is wrost i'll Close my Account if i struggle for that
      Dec 16, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Nov 13, 2018
      Updated by Ashish.i
      Dear sir / ma’am,

      My hdfc bank account has been minused 600 something amount of amb charges. Hdfc bank and its policy both are worst because everymomth hdfc deduct lots of amount and i don’t have lots of money for hdfc charity system kindly try to waive my whole amount with in 1 or 2 days.

      Attached screenshot for your information

      I hope you will do your best for us sir.

      Thanks!
      Ashish kumar singh
      Nov 13, 2018
      Updated by Ashish.i
      why hdfc customer support silent can you please tell me my Complaints Status or not .
      Verified Support
      Nov 14, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      We are working on your concern vide Ref ID:[protected] and will revert to you in 3 working days.

      -Nadia
      HDFC Bank Customer Assistance
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        S
        Sandesh Chikkappaiah
        from Udupi, Karnataka
        Nov 9, 2018
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        Address: 560062

        The yelachenahalli branch teller ms shetty is extremely ill tempered and treats the customers as a burden. She uses unwanted animation and body language which is not acceptable for anyone with even a little self respect. I have even raised her issue with the branch manager. If you do not take any action against her, i will be withdrawing my account.
        HDFC Bank customer support has been notified about the posted complaint.
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          J
          Jithesh R Kulal
          Nov 9, 2018
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          My credit card was returned back to the bank from the courier, And it is impossible to reach the customer care.

          It will be really great if i get an number to reach some who speaks rather than a machine which has no answers for me.

          The IVR on the free tool has no point, I've got an SMS to contact customer care which is of zero help.
          Some leads on this will be really great
          HDFC Bank customer support has been notified about the posted complaint.
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            J
            jainjeetendra
            from Jodhpur, Rajasthan
            Nov 9, 2018
            Resolved
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            Resolved

            We have purchased jewellery from tanishq store in jodhpur during jan 2018. Payment for the same was done partially through saving bank account with hdfc bank in the name of vimla jain and credit card in the name of sushil chandra jain on 4th jan 2018.

            There was a cash back scheme going on during that time which can be verified from your records. Despite following up with local branch and tanishq store we have neither received the cash back of rs. 4000 in each account neither we have recieved any satisfactory response.

            This was never expected from hdfc bank which is our trusted banker from more than two decades. It is requested to kindly look into the matter and credit our accounts with the cash back as per the scheme.
            Dec 10, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 09, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            We're sorry to hear that. Please share your Account No. with registered contact info & complete issue on [protected]@hdfcbank.com. Mention this Ref No. TW[protected] in the subject of your mail so it'll help us track your e-mail.

            -Anay
            HDFC Bank Customer Assistance
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              E
              Elaks5
              from Chennai, Tamil Nadu
              Nov 9, 2018
              Resolved
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              Resolved

              My food card showed insufficient balance on 7th nov.
              I used it only on 1st nov. Swipped for some 50rs.
              Later i didn't use my card. My new number is not updated, so am not getting messages for every use.
              Please helo me update my new number and sort this issue of insufficient balance. I want to access my card billing statement and update new phone number to my profile.
              Dec 25, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 09, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              I request you to share your Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

              -Manoj
              HDFC Bank Customer Assistance
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                K
                KULDEEP VIJAY BAHADUR SINGH
                from Delhi, Delhi
                Nov 9, 2018
                Resolved
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                Resolved

                Address: Mumbai City, Maharashtra, 400615

                Hi,

                I had certain dues towards my hdfc personal loan and credit card account. Bank has put lein on my savings as well as current account. I had paid the dues in august and asked the bank to remove the lien from my current account. They have not removed it since august. I tried calling customer care, credit card, personal loan and collection team. I was told to visit to the branch. I visited the branch at malad west. They ware not aware as to why my account was under hold. They asked me to visit the retail loan office in kandivali. I visited the retail loans office and they were also blank. Meanwhile i had 2more emis pending as i wanted them to resolve the issue first. I was told that the lien has been marked twice on my savings/salary account and they will get one of it removed in 24 hours. They are still not sure how my current account is on hold and asked me to contact customer care. Meanwhile i have paid the personal loan emi in cash at the retail loan centre. I don't know whom to contact to get the lein removed. Please help me out in this matter. I have mailed the same to ombudsman also. Details below

                Account number
                Savings: [protected]
                Current: [protected]
                Pl emi pending: 21403
                Pl emi paid: 21495
                Cc dues: 10400

                Total dues to be paid: 10400.

                Lein still on savings account: 54666
                Lein still on current account: 67000+

                Also, they every other day they are adding certain amount towards the lein. I don't know how do i pay this to them.
                Dec 14, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 12, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                Please write to us at [protected]@hdfcbank.com from your registered email id along with the complete issue details, and details of payment made by you for further investigation. Also, confirm your latest contact details.

                -Manoj
                HDFC Bank Customer Assistance
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                  A
                  Animesh Bote
                  from Pune, Maharashtra
                  Nov 9, 2018
                  Resolved
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                  Resolved

                  Address: Mumbai City, Maharashtra, 400062

                  I have applied for hdfc bank regalia first credit card and my credit card got disapproved despite of being my income is above 57k net and gross is 63k. I no reason is provided. I checked my status through there online portal i didn't event got any mail or message. Worst service. When i try to contact the customer service they are not even picking up my call.
                  My application ref no is : 18j[protected]w1
                  Application no : cc38688015
                  Jan 4, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 30, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We take this opportunity to inform you that your application is being put through the review process. As you are aware that the verification process forms an important leg and hence, we wish to assure you that your application is reviewed as per the laid down parameters of the Bank. We request you to revert with your available time to enable us to re-initiate verification.

                  -Nadia
                  HDFC Bank Customer Assistance
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                    S
                    Sifan
                    from Mumbai, Maharashtra
                    Nov 8, 2018
                    Resolved
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                    Address: Chennai, Tamil Nadu

                    Hi, i have salary account in hdfc 4 years back when i was working at that time. After that i changed company & they provided other bank account. Recently i changed new company. The new company have using only hdfc salary accounts. But my hdfc exsisted old salary account showing -8000 balance.
                    The bank converts my salary account converted into savings account & charged monthly.. Now its 8000 negative balance. Without my permission how can the bank convert my salary account into savings account? Even they are not intimated verbally... According to rbi guidlines on savings account banks not charge even its negative balance.
                    I approach branch, but they behaved rudly & refuse to close account.
                    Plz juistice to me. 8000 is huge amount to me. What is the solution?
                    What is the action will take against this bank.
                    Dec 12, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 09, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    Let us look into it for you. Please share your Account No., charges details with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                    -Manoj
                    HDFC Bank Customer Assistance
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                      S
                      susanta kumar chand
                      from Delhi, Delhi
                      Nov 8, 2018
                      Resolved
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                      Resolved

                      Address: Khordha, Odisha, 751020

                      I have done hdfc savings assurance plan in 2009 after compulsion & false assurance by a hdfc staff at bhubaneswar for 7-8% return per year. I paid rs 50, 000/- for 10 years. I will get only revionary bonus of rs 1, 18, 000/- in addition to sum assured of only rs 4, 20, 000/- where as i am paying rs 5, 00, 000/-.in total i shall get only 5, 32, 000 after paying 5, 00, 000 after 10 years. Hdfc & their staffs are cheating every body. Irda should look into it.
                      Dec 11, 2018
                      Complaint marked as Resolved 
                      HDFC Life customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 09, 2018
                      HDFC Life Customer Care's response
                      Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.
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                        P
                        Padmanabhan MS
                        from Chennai, Tamil Nadu
                        Nov 8, 2018
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                        Address: 600115

                        My previous complaint was just like that closed without giving a proper resolution.

                        I'm frustrated with dealing with the security breach bank "HDFC LIFE".

                        I had a very horrible experience with hdfc life. I sent multiple emails and i have to follow up on my own to get a response.
                        My question was very simple and i sent the question to [protected]@hdfclife.com
                        It took more than one month to say that the statement was sent out to me without a password due to the technical glitch.
                        I don't want to be a part of hdfc life and i want to kick out as customer data was not handled without proper security measure.
                        I see there was a deficiency of service. When i requested the agent to surrender my money hdfc life agent say this is not possible and there will be charges.
                        If you can't surrender then compensate me for the damage which you have caused due to the security violation.

                        My complaint # 18148893

                        HDFC Life is not following code of ethics and breaching the security and data violation.
                        HDFC Life customer support has been notified about the posted complaint.
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                          Pavithra134
                          from Mumbai, Maharashtra
                          Nov 8, 2018
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                          Address: 603209

                          I had taken a personal loan late in the September this year. I am not able to pay my EMI online nor able to contact my personal n=banker who actually helped in getting the loan. I am over my due date now and still not able to get anyone who can help. My friends have tole me that the bank will be debiting EMI from the account they deposited the Loan amount to.

                          Please someone help on this.
                          HDFC Bank customer support has been notified about the posted complaint.
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                            R
                            Reetu Dang
                            from Mumbai, Maharashtra
                            Nov 8, 2018
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra

                            I have taken a loan of 10 lacs from hdfc 8 months back. And they have only deposited 7 lacs in my account, but charging me for full 10 lacs. I have made n number of calls and written atleast a 1000 emails... none o[censored] revert and deducting emi for 10 lacs from my account every month.

                            Highly appalled..
                            worst bank. Hdfc bank
                            Never trust Hdfc bank
                            Dec 10, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 09, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            I request you to share your Loan account no. and registered contact details along with the complete issue to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                            -Manoj
                            HDFC Bank Customer Assistance
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                              Noella Pereira
                              from Delhi, Delhi
                              Nov 8, 2018
                              Resolved
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                              Resolved

                              Address: Mumbai City, Maharashtra

                              1. I have recently received a credit card statement, dated 13/09/2018, mentioning the total due on my card worth INR 1188.00 whereas the card has already been closed and all outstanding expenses have been settled two years back.
                              2. I also paid a visit to HDFC CC division in Fort, Mumbai and the representative confirmed to me that there is no outstanding payment due on my card and also confirmed that the card is closed as per their records.
                              3. He did not disclosed the CC number for security reasons however he did help me with the AAN number and requested me to send an email to the customer care mentioning the issue in order to settle this dispute.
                              4. To this I immediately sent them an email however they have reverted back to me mentioning that they have now blocked my card and have issued a new card in my name.
                              5. There has clearly been a misunderstanding here and all dues with regard to my previously held credit card have been settled at the time of closing two years ago.
                              5. Request for your help in this matter and resolve this dispute.
                              Dec 12, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 10, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              As per our records, your credit card ending 9440 has been billed with renewal membership fee and charges owing to non-payment. Further, we confirm that the card was closed only with effect from October 25, 2018 and the charges stands reversed and reflects nil dues.

                              -Anay
                              HDFC Bank Customer Assistance
                              Thanks Anay for resolving this long pending issue.

                              However to my dismay and surprise, it is so disheartening to see that none of the HDFC executives really want to understand what the real problem is. They all have a mono-tone scripted email draft which just requires a click in order to be sent out to all queries.
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                                gkrahul86
                                from Kasaragod, Kerala
                                Nov 8, 2018
                                Resolved
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                                Resolved

                                I was issued a hdfc regalia credit card by promising that it will be free for lifetime based on my account history with hdfc bank at your perungudi branch. But in my latest statement i was charged annual charges of rs.2500. I contacted your customer care over phone and mail and visited the nearest branch (Nandambakkam) and none of them were able to do anything. Nobody even showed any inclination to help with almost all people suggesting that i cancel the card and keep quiet. I don't understand the way your people are behaving with not even a inclination to understand and help.
                                Dec 11, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 08, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                I request you to share your Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                -Manoj
                                HDFC Bank Customer Assistance
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                                  Rishi Ghosh
                                  from New Delhi, Delhi
                                  Nov 8, 2018
                                  Resolved
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                                  Resolved

                                  Address: Kolkata, West Bengal, 700150

                                  I had taken a consumer durable loan from hdfc, with the loan number : [protected] in the name of ashok kumar bhattacharjee. I am not an account holder in hdfc. I had submitted the ach mandate forms and the check for the first installment in the hdfc office in kolkata. But while the first cheque was deducted from my account, the payment for the second instalment has still not been deducted from my account. My sbi account shows that the ach mandate was submitted and rs 59 has been deducted for it two times. But the main amount has not been deducted from the account yet. My due date for the second installment was 5/11/2018. Even after three days has passed the amount is not deducted. The customer care of hdfc are worst especially for the consumer durable loan. We have to wait for 18-20 min on line to get the call connected, and they are unable to resolve the matter. They are asking me to pay the charges through net banking, but my mandate forms are already submitted and charges for the same has been deducted why should i pay online. The other complaint numbers are of no use as they keep on asking us to call the consumer durable loan number and the consumer durable loan helpline is of no use. They are asking me to visit the branch. Earlier they made mistake in the ach mandate form which was rejected by the sbi. I again personally filled the forms and submitted in the head office in dalhousie, kolkata. Again there is issue. I am outside for my work, how will i visit the branch. This is pathetic. I made the worst mistake of my life by taking loan from hdfc. Please look into the matter with urgency.
                                  Dec 10, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 09, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We have checked our records and note that your State Bank of India account is mapped to your Consumer Durable Loan. Request you to check with SBI for reason of return of the EMI. In case of any clarification, please write to [protected]@hdfcbank.com along with the SBI account statement, to enable us to assist you further.

                                  -Anay
                                  HDFC Bank Customer Assistance
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                                    S
                                    Shukla Rohit
                                    from Noida, Uttar Pradesh
                                    Nov 8, 2018
                                    Resolved
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                                    Resolved

                                    Address: 230001

                                    I got call from [protected], [protected], [protected], person introduce himself from hdfc life insurance company. He told me about interest free loan against hdfc life classic assure plus policy plan. He is telling me he is senior manager of hdfc life insurance/loan dept. He told me about and convinced me fully on it.

                                    By several follow up with these people they convinced me to get 10 times of loan of insurance value at 0% interest for ten years. Ie-if i will paid 50000 then hdfc will give rs 500000 for 10 years with 0% interest and benefit of insurance policy will go to hdfc life.
                                    First it sounds good to ear and any one will attract to it. But be aware of such type of calls

                                    With the help of this forum, i would like to tell all people to not faith on such type of calls /offers.
                                    These people are third party vendor working for these banks and getting commission on each sell of products.
                                    Please be aware of such type of calls. One of my friend who has already taken a policy and he didn't get any loan after that.
                                    Now he is looking to close his policy but no one is helping him to return his first paid premium
                                    Dec 10, 2018
                                    Complaint marked as Resolved 
                                    HDFC Life customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 09, 2018
                                    HDFC Life Customer Care's response
                                    Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.
                                    Dec 31, 2018
                                    Updated by Shukla Rohit
                                    I have already told you that the broker has said that the policy has been given to pay a LOAN, so that the policy is right, the broker has corrected the policy, and it shows that the company is also involved in it and the company, together with such broker, The policy is made by ###, whose proof is with me, which I will now do against the broker and against the company under Section 415 and I will put all the mater in the Shossal network. If I If the policy is not canceled, then I will take it to the Mater High Court. Whose Responsible hdfc Life Company.
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                                      A
                                      Anto Rodrigo
                                      from Chennai, Tamil Nadu
                                      Nov 7, 2018
                                      Resolved
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                                      Resolved

                                      Address: Chennai, Tamil Nadu, 600023

                                      I've received a message like 949 Rs spent on my credit card ending 5209 at amazon prime. I'm not using amazon. I don't know who done this. How the transaction was authorised without any OTP. Though I've not received any OTP in my mobile. Then how this was happened?

                                      I can't take responsibility for this and I won't pay bill for this. Kindly take action.

                                      My mobile No is: [protected]
                                      Cust id: 62306560

                                      I just called customer care and blocked my card. Register a complaint about this in your end and I want know how this was happened. I thought HDFC is much secured, but only I knew HDFC is this much insecure. Frustrating.
                                      Dec 11, 2018
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 08, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We have reviewed your comments and request you to send us the duly filled and signed form which is available in our website under the following path to cc.[protected]@hdfcbank.com to enable us to do the needful: Forms Center > Credit Cards > Cardholder Dispute Form.

                                      -Anay
                                      HDFC Bank Customer Assistance
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                                        haroon lone
                                        from Hyderabad, Telangana
                                        Nov 7, 2018
                                        Resolved
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                                        Resolved

                                        I got a call from hdfc credit cards executive and i applied for it my verification was done but when i checked the status of my application, it shows disapproved and your executive assured me that i will get a card within 15 days but it took more than 1 month. Very disappointed by hdfc services. Let me tell you about your verification person he called me and i told him just give me give me 5 minutes and when i came there. He wasn't there, called him several times but not respond
                                        Jan 8, 2019
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 28, 2018
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        To enable us process your application for credit card we request you to send completed Residence and office address declaration form along with residence and office address proof. You can download the form from the below link. https://www.hdfcbank.com/assets/pdf/RCA_Residence_delcaration.pdf https://www.hdfcbank.com/assets/pdf/OCD_Office_declaration.pdf Kindly send the documents to our mailing address mentioned below : HDFC Bank cards Division PO BOX #8654 Thiruvanmiyur P.O. Chennai 600 041.

                                        -Zubin
                                        HDFC Bank Customer Assistance
                                        Amount withdrawn from SBI ATM,
                                        In my HDFC debit card amount not received and transaction completed,
                                        More than 24 hrs still not refund and HDFC bank people not responding properly and could not complain help line number also
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