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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
Complaints 32944
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HDFC Bank reviews & complaints page 845

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D
debashisnayak82
from Kolkata, West Bengal
Nov 10, 2018
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Address: Balasore, Odisha, 756126

Dear sir,
Hdfc bank (Credit card) have been debited rs.2999/-on dated. 07/11/2018 towards one assist membership fee, for your kind information that i have neither authorised nor participated in this transaction and i am no more interested for your program and facility.
Therefore you are humble pray kindly refund my money through credit card ending no.4014xxxxxxxx1059 for which i shall be highly obliged. Please card holder cancellation of my one assist membership and refund my amount rs.2999.00

Thanks & regards,
Debashis nayak
HDFC Bank customer support has been notified about the posted complaint.
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    A
    Anjani K Gupta
    from Bengaluru, Karnataka
    Nov 10, 2018
    Resolved
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    Resolved

    Hi, i have purchased the diamond ring from tanishq on 19th aug 2018 during offer period

    Tanishq address : tanishq jewellery, e-4, rajiv chowk, block e, connaught place, new delhi, delhi 110001

    19/08/2018 titan company limited new delhi 83, 289.00

    According to the offer i should have got the [protected]@5% in 90 days and till date i have not recieved any cashback

    Credit card number: xxxx xxxx xxxx 7873

    Thanks
    Anjani kumar gupta
    Dec 13, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 12, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    We would like to confirm that the cash back will be credited only as per the terms and conditions of the offer. We note that 90 days have not been completed. Hence, we seek your patience in the interim.

    -Bejoy
    HDFC Bank Customer Assistance.
    Nov 20, 2018
    Updated by Anjani K Gupta
    90 days over still i have received cashback. Could u please have a look this issue ?
    Nov 20, 2018
    Updated by Anjani K Gupta
    sorry for above typo.

    90 days over still i have not received cashback. Could u please have a look this issue ?
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      A
      Aravind vk
      from Bengaluru, Karnataka
      Nov 10, 2018
      Resolved
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      Resolved

      Address: Bangalore, Karnataka, 560064

      Hi i am using hdfc credit card from 2016, i have failed to repay my credit card dues from past 2-3 months from aug 2018 reason cause i have lost my job and i'm currently looking for one. After a month of my missed due date few executives kept calling me in different number to my registered mobile number asking me to repay the dues, every time i explained them my situation that i have lost my job, give me some time to repay but no one understood or was ready to understand my concern instead they started harassing me through whatsapp texting me from different numbers and threatening me.in reply i told them please don't use whatapp to communicate instead call me to my registered number or email me then i immediately called up the hdfc credit card customer care and explained, they said me that this will not repeat again and took the details of the people who contacted me in whatsapp like there multiple numbers and told me that within evening our bangalore collection head will speak to you but the collection executive kept making voice call in whatsapp, saying that tell me where you are now, i'm coming with 4 other people to meet you and more than 4 to 5 people had contacted me saying that i'm hdfc manager from richmond circle branch and i'm dealing your case. I always told them that give me some more will repay and always responded to the calls but now the collection executive is saying that we are from collection department so we can use whatapp and facebook to communicate and come to your address and loot things and even he said that i will be using these to catch you, do whatever you can do. Non of the executive told me the real name of them. So i am planning to put complaint in consumer court cause i'm worried about my safely.
      Please do reply me within 24 hours.
      I have all the details and screenshots of the executives who harassed me through whatsapp.
      Dec 12, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 11, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      I request you to share your Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

      -Manoj
      HDFC Bank Customer Assistance
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        X
        Xeus
        from Mumbai, Maharashtra
        Nov 10, 2018
        Resolved
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        Resolved

        food plus meal card

        Hi,

        I have been unable to use my food card ever since its been credited with the current month's allowance. There is no option to register a query or complaint in such a scenario. I am unable to check the status over the ivr because there is no such opton available. Everytime i swipe my food card, it shows declined.

        I do not see any reason why i am unable to use it at the applicable merchants (Online or pos)....
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        B
        Babloo97
        from Khammam, Telangana
        Nov 10, 2018
        Resolved
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        Resolved

        Address: Medak, Andhra Pradesh, 502103

        Dear sir,
        My customer id[protected]
        We have cancelled our credit card in sep month but the branch again issued another credit card without our consent and knowledge and harassing us insisting to break the credit card after receiving through post and submit it in branch

        Since 2013 my account is being debited with 17rs every quarter for-inst alert chg inc gst, i want explaination for these charges of it is base less refund all the amounts charged evry quarter

        Please assist in providing information if not it may be addressed in ombudsman.

        You may mail your reply to registered mail id or to bharath. [protected]@gmail.com
        Dec 19, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 12, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        As per our records, your card ending 4547 has been temporarily blocked and the card details were transferred to new card ending 0444. To to close the card account permanently, we request you to forward us a duly signed letter seeking closure of credit card to the following address to enable us do the needful. HDFC Bank Cards Division, PO BOX # 8654, Thiruvanmiyur P.O., Chennai 600 041. For security reasons, we would be unable to process card closure request received through e-mail / Post.

        -Anay
        HDFC Bank Customer Assistance
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          V
          vasusiripi
          from Chennai, Tamil Nadu
          Nov 10, 2018
          Resolved
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          Resolved

          Website: [email protected]

          Actually in my hdfc salary account has been automatically converted into savings account, this things even though i don't know 09/11/2018 i saw in my a/c there is 708 rs has been debited and entry is amb chrg incl gst after that i called to hdfc saving account department and customer care and debit card department but no use they are encouraging this type of prods, amb charg incl gst for oct 2018- mir[protected]
          My ph no:[protected]
          Dec 31, 2021
          Complaint marked as Resolved 
          Partially refunded amount
          HDFC Bank customer support has been notified about the posted complaint.
          Nov 11, 2018
          Updated by vasusiripi
          Recently I called to HDFC bank customer care but they are not responsible such a thing type deductions saying like that I asked give me refund my amount back I don't want accounts In HDFC close and give me bacy money if I ask they not accepting
          Verified Support
          Nov 11, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

          -Manoj
          HDFC Bank Customer Assistance
          Nov 11, 2018
          Updated by vasusiripi
          Hi Manoj,
          Even though i did not get any cally from hdfc they are liars. Now also called to them but not responds i will wait two or three days then go rbi taking regal reactions for this who have responsibility,

          Regards,
          vasu.
          Nov 11, 2018
          Updated by vasusiripi
          Hi hdfc bank ltd,
          With out intimation how to do deduct money last month also awaited for salary like this gamil i got but any charges mail i did not get so... Refund my amount,
          ( NOT MAINTED ANY CHARGES RELATED WHILE GIVE WELCOME HDFC KIT ALSO).
          Regards,
          vasu.

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            G
            Guru Mamgain
            from Delhi, Delhi
            Nov 10, 2018
            Resolved
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            Resolved

            Address: New Delhi, Delhi, 110020

            My salary account (In hdfc bank green park dehi) was created in my last company (Riga food phase-1 okhla new delhi), so once i left the company. Now my salary account in hdfc bank has been converted to savings account (Without informing me or warning me) in the month of march i had called customer care and raised a request to close my account as i did not want to use the account and they did say that they will follow up with the request and close the account. After that i never logged (Because my pervious mobile number has been lost and online user id also blocked) and i see that i have rs -650/- (Monthly) deducting in my account. I don’t have any source to income so how can i pay this amount. Also i cannot come in this branch, so what to do? My company open this account, that time hdfc bank peoples said that this is the zero balance account. I request you to please take action against this bank.. They have no right what so ever to do whatever they want without informing the customer

            I have also attached the application for account closing
            Dec 15, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Nov 10, 2018
            Updated by Guru Mamgain
            reply from the hdfc support team please check this also

            Nov 10, 2018
            Updated by Guru Mamgain
            this is the response when i am checking the complaint status those people did not raise any complaint

            Verified Support
            Nov 14, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            Our branch official Ms. Priyanka Dudi has responded to you through email. Please check your email inbox and revert to her in case of any pending issue.

            -Anay
            HDFC Bank Customer Assistance
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              R
              Ronak Jobanputra
              Nov 10, 2018
              Resolved
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              Resolved

              Address: Thane, Maharashtra, 421201

              Hi team,
              I had taken loan of amount 2 lakh via customer contact centre throught call. But executive explaind me with different emi amount and on that basis i took loan. But when i received statement amount was higher and hdfc bank told nothing can be done. Floor supervisor and mr santosh deputy manager working from 7 yrs told nothing is there in his hand after been found wrong of his team mate.
              First day 12 october request no : [protected]
              I received call saying that excutive gave correct emi amount.
              I have sent a call record then he accepted that he was in fault.
              But he told nothing can be done as manager. He dont have any rights to change.
              Executive told me amount 5246 appx amount and statement which i received is 5446 appx amount. And when i tally i pay amount near by to 10k extra. And mr santosh and kamlesh i guess both tried me to convince to pay these amount inspite of having wrong information given to customer.
              Didnt even gave single option where customer can be satisfied. As banker he dont have any authority why is he sitting on place of manager. I told to escalate he told this is last level of escalation.

              So i need justice and dont want injustice. I want to complain against hdfc bank team both manager and escalation team for delaying issue and not giving proper resolution to customer.

              Now team is asking me call record for no reason. I have shared n no of times still team is asking me.
              Dec 14, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Nov 10, 2018
              Updated by Ronak Jobanputra
              See proof.

              Verified Support
              Nov 12, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              With regard to your query regarding your credit card please feel free to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL. https://bit.ly/1NT9aGT

              -Manoj
              HDFC Bank Customer Assistance
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                D
                debashish kar
                from Jorhat, Assam
                Nov 10, 2018
                Resolved
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                Resolved

                Address: 782435

                Reference - employee code = cd-17589.
                Date of joining - 21st september 2018.
                Office - hdfc bank, hojai branch (Assam)

                Respected sir/madam
                With due respect, i beg to inform you that i joined the hdfc bank, hojai branch (Assam) on 21/09/2011, worked as a sales executive and hereby left the work on 2014. But sir i did not get my relieving letter from your good end.
                Therefore, i request to you kindly consider my prayer as prayed for.
                This is for favour of your kind information and necessary action.

                Thanking you.

                Yours faithfully
                Debashish kar
                Ex employee of hdfc bank (Employee code cd-17589)
                Contact no. [protected]
                Dec 18, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Nov 10, 2018
                Updated by debashish kar
                With due respect, I beg to inform you that I joined the HDFC Bank, Hojai Branch (Assam) on 21/09/2011, worked as a Sales Executive and hereby left the work on 2014. But Sir I did not get my Relieving Letter from your good end.
                Therefore, I request to you kindly consider my prayer as prayed for.
                This is for favour of your kind information and necessary action.
                Verified Support
                Nov 12, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                I request you to write to Exit.[protected]@hdfcbank.com for any assistance.

                -Manoj
                HDFC Bank Customer Assistance
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                  S
                  from Delhi, Delhi
                  Nov 10, 2018
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                  Address: New Delhi, Delhi, 110022

                  Hi my name is amit kumar, i have shifted to new address - house no - 628, 1st floor, i block
                  Jahangirpuri - 110033, i need my noc of byke loan. I have visited everywhere to get the noc but nothing happened till now. Its my humble request please send me the noc at new address or on mail id. I will be highly thankful to you.

                  Name - amit kumar
                  S/w/o of - kantesh kumar
                  Address - s - 44 b, 2nd floor school block shakarpur
                  Delhi -110092
                  Contact number - [protected]
                  Mail id - sanjeetji. [protected]@gmail.com
                  HDFC Bank customer support has been notified about the posted complaint.
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                    M
                    MjjRana
                    from Delhi, Delhi
                    Nov 10, 2018
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                    Cancellation of one assist membership
                    I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- and 500 from my credit card number ending with 3349 without my concern on date:13/10/2017 and 19/10/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-. Snd 500/-

                    Oneassist relationship number : 2951250
                    Name :- sudesh rana
                    Mobile no. :- [protected]
                    Credit card number ending :- 3349
                    HDFC Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    Greetings from OneAssist!

                    We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3710525. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

                    Regards,

                    Devendra,

                    OneAssist, Social Media Team.
                    And what about the rest 500 amount which you charged as renewal membership fees
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                      J
                      jayabalachakravarthy
                      from Delhi, Delhi
                      Nov 10, 2018
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                      Dear sir last 3 years above am using hdfc credit card, 2016 onwards one assist plan activate after that plan not suitable for me so cancel request given november 2nd, november 6 th my renewal date but, myself intimate before november 2 nd via e mail & one assist app after amount taken my credit card november 5th, so please cancel my membership and return my amount

                      Card ending 4246
                      Membership no [protected]
                      Cancellation request no 3688557 (November 2 nd)
                      HDFC Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      Greetings from OneAssist!

                      We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3704705. Your amount 2999/- will be credited in bank account within 5 to 7 working days.

                      Regards,

                      Devendra,

                      OneAssist, Social Media Team.
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                        S
                        shiv441890
                        from Kharar, Punjab
                        Nov 10, 2018
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                        Address: 140604

                        I came to know that my saving account has been debited for rs. 118.00 on 09/11/18 towards adhoc stmt chgs incl gst 210118-mir[protected] without any information. I don’t remember going to any branch for requesting any statement. When i reach to customer care they cant provide proper solution.
                        Kindly clarify why i have been debited with the above said amount.
                        HDFC Bank customer support has been notified about the posted complaint.
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                          S
                          Sreemathy Varadhan
                          Nov 9, 2018
                          Resolved
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                          Resolved

                          Address: 600033
                          Website: paytm.com/events/noida

                          Hi - My credit card was compromised in July 2018 and there were 2 transactions made with my card by Paytm Noida for a total of approximately Rs. 19, 000. I have been contacting HDFC customer service with little to no help and this has not been resolved yet. They are also charging me for this every month. Despite being a valued customer, I am going through lot of mental agony to get this resolved. Can someone please help me with this?
                          Dec 31, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 14, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          I request you to share your Card No., transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                          -Manoj
                          HDFC Bank Customer Assistance
                          Nov 14, 2018
                          Updated by Sreemathy Varadhan
                          Hi Mr. Manoj,

                          What is the reference ID that I should mention? can you please let me know? thanks again!
                          Hi there - I still havent heard anything from the customer support. This is so disappointing.
                          Hi Mr. Manoj,

                          What is the reference ID that I should mention? can you please let me know? thanks again!
                          Those are for dominos buddy
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                            V
                            Veereshchavan
                            from Puttur, Karnataka
                            Nov 9, 2018
                            Resolved
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                            Resolved

                            Address: Bangalore, Karnataka, 560010
                            Website: www.hdfcbank.com/personal/credit_card/cc_track

                            Hi,
                            I'd applied for credit card at HDFC and process went smoothly and verification done at my office and residence place.
                            Few days later received a message saying " we have completed processing your credit card application please check status after two days "
                            But when I checked out my status it's showing disapproved. It was my first credit card application have no loans to be paid and I don't understand the reason behind rejection after all process is done.
                            Kindly let me know the valid reason.
                            Thanks and regards
                            Dec 15, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 14, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We wish to inform you that application for a credit card will be considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status in our Bank's website: www.hdfcbank.com under the following path: Personal Products - Cards- Credit Cards - Track your Credit Card.

                            -Nadia
                            HDFC Bank Customer Assistance.
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                              D
                              Dannie Kumar
                              from Chennai, Tamil Nadu
                              Nov 9, 2018
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                              Address: Chennai, Tamil Nadu, 600107

                              At the time of withdrawal of cash, monitor got switched off and I could not get my cash

                              ATM at Patel road nerkundram Chennai 600107

                              ATM ID - 1283W032

                              At the time of withdrawal of cash, monitor got switched off and I could not get my cash

                              ATM at Patel road nerkundram Chennai 600107

                              At the time of withdrawal of cash, monitor got switched off and I could not get my cash

                              ATM at Patel road nerkundram Chennai 600107

                              At the time of withdrawal of cash, monitor got switched off and I could not get my cash

                              ATM at Patel road nerkundram Chennai 600107
                              Dear Customer,

                              We request you to email us at [protected]@hdfcbank.com or contact our Phonebanking Team and share your mobile number updated in your account, name of the ATM Bank, date and amount of the transaction so that necessary steps can be taken to raise Chargeback Dispute against the ATM Acquiring Bank.

                              -Anay
                              HDFC Bank Customer Assistance
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                                I
                                Ijas Shaikh
                                from Pune, Maharashtra
                                Nov 9, 2018
                                Resolved
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                                Resolved

                                Address: Pune, Maharashtra, 411001

                                Hi team,

                                My name is ijas shaikh was having salary a/c with hdfc bank. Unfortunately i resigned from the company due to family problems. My salary a/c is converted from corporate account to regular account, now it is not zero balance account. Unnecessary it is costing me 600 fine. I gave application to east street branch camp pune mentioning each and every thing. Spoke to the executive miss pooja. It is more than a two months account is not closed yet.

                                I again visited the branch pooja said it is awaiting approval to waive off the negative balance.

                                It is not my fault, i am taking the initiative to close the account unnecessarily every month costing fine.

                                Request you to close the account on priority as already we are going through financial crisis.

                                Regards,
                                Ijas ishaque shaikh
                                Dec 10, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 09, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Please share your Account No./Customer ID, registered contact details & the complete issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                -Bejoy
                                HDFC Bank Customer Assistance
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                                  A
                                  Arif Shahnawaz
                                  from Madhubani, Bihar
                                  Nov 9, 2018
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                                  Address: Darbhanga, Bihar, 846004

                                  My wife hena Arif account number [protected] in hdfc darbhanga..Bihar ...never applied for a credit card...but we received a credit card ...why???????... It's a bad policy ... when I contacted the bank they are saying ...pls give application...I gave application ...then they say ..you have to consult customer care...and you have to fill a form ...I am tortured now by this type of cheaper and mean attitude by hdfc people ... shameful act we are very old customers ...not only one whole family ...8 account...we will close all
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    S
                                    Satya saty
                                    Nov 9, 2018
                                    Resolved
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                                    Resolved

                                    Address: 600097

                                    Hi,

                                    I had lost my food plus card, i am a tcs associate, could you block the card and issue the new card. Also my old card has balance money in that account around 1k.

                                    Could you please transfer the amount in the new card. I am waiting for you response.

                                    The food card number is : [protected]

                                    Please resolve this matter asap.

                                    My email : satyavathi. [protected]@tcs.com
                                    Dec 18, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 17, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Please email us at [protected]@hdfcbank.com from your registered email id along with your card details, issue details and complete address for further assistance.

                                    -Anay
                                    HDFC Bank Customer Assistance
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                                      Anuj Deswal
                                      from Lucknow, Uttar Pradesh
                                      Nov 9, 2018
                                      Resolved
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                                      Resolved

                                      Address: New Delhi, Delhi, 110085

                                      My credit card application now shown as disaproved. They have verified my documents and said earlier that you can track you credit card in 4 days and approved digitally also. I will complaint if hdfc not going to solve my problem, they have taken all the documents and i am not able to contact them right now, hdfc has to tell me the reason of rejection of my application, asap
                                      Dec 16, 2018
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 09, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We'll look into that for you. Please write to [protected]@hdfcbank.com with Card application number, mode of application, date of application, complete address of branch if you have applied at the branch, complete name, and your contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                      -Anay
                                      HDFC Bank Customer Assistance
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