Nov 30, 2021
Updated by PhilanthropistinIndia * Harassment began on 27th but the major incident (intimidation of a senior citizen lady staying alone) was on 29th Nov.
Regarding the loan, there's already a lein on all my savings accounts, have negative CIBIL markings and also charged for late fees, overdues, NACH bounce, etc. I'm absolutely fine with all these, but did not appreciate the behaviour of these multiple men on my family.
I've never met them myself yet, but looking forward to it, today.
Nov 30, 2021
Updated by PhilanthropistinIndia Notes - Magesh (who Thangaraj reports to) told me last night over con call that even if the security guard does not allow them inside the apartment, they have other ways to do it.
This is hinting at potential safety issues for my mother, and maybe they wanted to create a scene in front of the gate, in order to try and defame in front of decent neighbours.
Other updates -
Loan amount disbursed - 10.5 Lakhs. Due currently - 32K (2 EMIs). It was disbursed within a day and the loan manager at Ramnagar branch (Rajesh) was awesome. Unfortunately, people like Thangaraj from 3rd party collection agencies spoil the bank's name overall. It is possibly because of the pressure from his manager - Magesh. What lengths will they go to, to meet their targets? They will probably find out in the police station today.
Verified Support
Nov 30, 2021
ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (767045) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team
Dec 01, 2021
Updated by PhilanthropistinIndia 30th Nov - 9:41 AM
I get a call from Thangaraj's number and Magesh is screaming on the top of his voice. He's bullying the security guard lying that my mother and I called him home. They were not allowed inside.
He's demanding money and adamant that he won't leave the area.
Thankfully, the escalation team from ICICI (HYD number) called me and I put these people on con call. Although the lady explained that the debt manager will look into it, there's a complaint filed, and that it will be resolved by the 13th, these people were in denial.
After a few minutes, this Magesh (not sure if it's real name) calls me again to say that he spoke to his boss and that they still need one EMI's payment today, no matter what. I said that I will try, but it will be paid by 13th for sure.
Clearly, he was out of his mind for not meeting the month-end target and possibly losing commissions. Then he tried other provoking tactics to try and insult me that why I needed a car and I'm useless. I did not fall for the bait - on recorded calls, I did not shout back or get abusive. This is something that RBI would make a note when they look into the case.
Later, I called Thangaraj to ask for Magesh's phone number and details (for legal purposes) but he refused to give it. I wanted Magesh's and his boss' number, but looks like they hide behind a low-level employee like Thangaraj, to safeguard themselves from repercussions of hooliganism.
1st Dec:
I've received messages from ICICI on this portal asking for my number and assuring me that the problem will be solved. I appreciate the response.
Inference: It appears to be a case of a few bad apples, out to ruin the reputation of a banking institution that I have a relationship with, since 2005 (Infosys salary account).
Still, I'm writing with so much detail so that customers are aware of such behaviour and can be poised to handle surprising unprofessionalism, after situations like the lockdown.
Please refer my attachment