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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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S
StyleOn Indirapuram
from Palampur, Himachal Pradesh
May 11, 2018
Resolved
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Address: Ghaziabad, Uttar Pradesh, 201014

Dear Sir/Madam

This has reference to ICICI Credit Card, I have received a call on 11/05/2018 @ 3.32pm from various people claiming to be icici officers. they r asking for a credit card payment, I told them that all my icici carss are settled and closed. still they gave me a reference of cebturion bank credit card which was blocked due to a complaint and the bank got closed. so i asked them to call on Monday and discuss with my husband. instead they kept misbehaving with me on phone and threatening me to visit my office and create a scene. numbers i got calls from is [protected]. pl get a call arranges from icici bank instead of these goons and discuss.
Jun 27, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
May 13, 2018
ICICI Bank Customer Care's response
Dear Customer (StyleOn Indirapuram),

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a52mtu) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    R
    Ramanath Nathan
    from Chennai, Tamil Nadu
    May 11, 2018
    Resolved
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    Resolved

    Address: 600114
    Website: loan account deatials and nefft payment

    I am ramanathan from chennai my personal loan account no xxx 1609 please account no full detail i am re payment nefft so pl inform me full detail. this month my account 5 th rs 1100 k available but no ecs why payment not recovery. just one day this date amount available others bandk one msg then one date alert msg and reposted check please follow ecs but your bank, , , i m one year payment regularley but this month late intrest me for some msg
    [protected][protected][protected][protected]
    please my ecr date change every month 9 th
    [protected][protected][protected][protected]
    thanks
    ramanathan
    [protected]
    Jun 13, 2018
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    May 11, 2018
    Updated by Ramanath Nathan
    please msg me and change my ecs date
    May 11, 2018
    Updated by Ramanath Nathan
    please my complient update and msg my e mail id and mobile
    thanks
    ramanathan.r
    Verified Support
    May 13, 2018
    ICICI Bank Customer Care's response
    Dear Ramanath Nathan,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      A
      Akhilesh1231122323
      from Lucknow, Uttar Pradesh
      May 11, 2018
      Resolved
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      Resolved

      rs.825.99 rupees has been deducted from my account

      Address: New Delhi, Delhi, 110048

      I am AKHILESH SINGH. Rs.825.99 Rupees has been deducted from my account as (IN[protected] DP CHGS TILL MAR-18) DP charges on 11/05/2018. I have never activated and not used my Demat account till now also I have go in demat section there no detail showing about it, How you can deduct money and activate any services without verification?

      And what mean of POSDEC CHG, you have deducted approx Rs.120 for it? See attached image...
      +1 photos
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      D
      Deepak Rane 1321
      from Mumbai, Maharashtra
      May 11, 2018
      Resolved
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      Resolved

      Address: Thane, Maharashtra, 400604
      Website: www.icicibank.com

      My account no.[protected], its regarding the icici bank coral credit card which was issued to me in 2016.

      Icici bank representative told me icici bank is issuing a new card with micro chip for security purposes in place of old card. But now i have found that icici bank has charged me rs. 571/- 28.03.16, rs. 573/- 06.04.2018 & rs. 588.82 on 11.05.2018.

      I request to icic bank to refund full amount which is being charged since the issue of card.

      It is noticed that icici bank is making such a fraud & earning lots of money.
      Jun 18, 2018
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      May 11, 2018
      ICICI Bank Customer Care's response
      Dear Deepak Rane,

      We regret the inconvenience caused. Our official will get in touch with you.

      Regards,
      ICICI Bank Customer Service Team
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        A
        ashishbadgujar007
        from Delhi, Delhi
        May 11, 2018
        Resolved
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        Resolved

        Address: Mysore, Karnataka

        Hi
        The complaint is regarding grid verification while doing the online transaction. I lost my icici debit card. I blocked the card as soon as possible. Now when i want to do the transaction, it asks me for that grid verification. Now, i have not applied for the new debit card and i don't want to apply for it also. So there is no grid for me now. So how should i do the transactions?

        I tried to call the customer care of icici bank. But calls are always on waiting
        Jun 12, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        May 11, 2018
        ICICI Bank Customer Care's response
        Dear User (ashishbadgujar007),

        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a52h3q) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Bondholders no.[protected], certificate no.144475 Amount not yet received kindly arrange to send, my bank details is state bank of india pipe line road bridge. Ahmed nagarla account no.[protected] IFS SBIN0012306.
        ICICI Bank Customer Care's response, May 13, 2018
        Verified Support
        Dear AMIT GHAYAL,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a52h3q_aaaa) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          D
          Deshraj Choudhary
          from Bhilwara, Rajasthan
          May 11, 2018
          Resolved
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          Resolved

          Address: 305624

          Applied for od limit at icici bank vijaynagar, ajmer (Branch code 6815) of about 50 lakhs. Submitted all relevant documents as required by bank. No positive response from last 2 months.
          Been customer of icici bank from last 11 years and doing yearly transactions in crores. Even after getting offer from other bank chosen your bank but not satisfied. Please do needful
          Jun 12, 2018
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          May 11, 2018
          ICICI Bank Customer Care's response
          Dear Deshraj Choudhary,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a52h3p) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Dear sir/madam

          Maine ek galat account transection hua hai, aur o customer bank me nahi aaraha hai, bank vale maneger unse baat karte hai to bolta hai ki aaj jaunga kal jaunga magar o jata nahi, muze paise ki bahot jarurat hai, muze hospital me docter ko dena hai paisa, icici bank maneger not help me
          Pls help me

          od limit problem - Comment #3094502 - Image #0
          ICICI Bank Customer Care's response, May 13, 2018
          Verified Support
          Dear Customer (vipising@pawar),

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a52h3p_aaaa) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            N
            Neetin1828
            from Pune, Maharashtra
            May 10, 2018
            Resolved
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            Resolved

            icici bank posdec chg - 29.50 rs deducted more than 30 times!!

            Address: Pune, Maharashtra, 422100

            My name is neetin.

            Icici bank had cut money from my account against failure of transation without informing me by sms or email.
            I am old cusomer of icici bank and using salary account, credit care, debit card, and net banking from year 2010, i am very surprise after seeing the deduction against the fail transation.
            Money was cut without informing me.
            Please find the attach image for deduction.
            If...
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            P
            praveenzx
            from Chennai, Tamil Nadu
            May 10, 2018
            Resolved
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            Resolved

            Address: Ernakulam, Kerala, 682024

            Am an icici privilege customer, my salary account is at icici bank. I have an icici credit card for which i got charged 500 rs + 90 rs gst as overlimit fee. I was not aware about the balance in icici credit card. The overlimit caused because they charged the interest rate. As per my usage the credit card was above the limit.

            So kindly do the needful to give back the amount.

            Praveen p
            [protected]
            Jun 24, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            May 10, 2018
            ICICI Bank Customer Care's response
            Dear praveen p,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Seemaraghav1
              from Delhi, Delhi
              May 10, 2018
              Resolved
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              Resolved

              Address: 110070

              I has transferred some amount from my icici account to my fathers account who hold sbi account but it’s more than a month that amount is not transferred. I have been running behind icici, raised so many requests but all in vain they just give me reference id which sbi says they don’t have any detail. I have provided my fathers bank statement but they are not ready to accept. Icici is a cheater they only want money from customer but when it comes to solving their issues they are not bothered.
              Jun 24, 2018
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              May 10, 2018
              ICICI Bank Customer Care's response
              Dear Customer (Seemaraghav1),

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a52f93) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                V
                from Kayankulam, Kerala
                May 10, 2018
                Resolved
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                Resolved

                Address: 500032
                Website: www.icicicareers.com/Website/default.aspx

                Those who dont had charecter and whos job is to cheat customers along with coworkers thats better to comeup with icici. Onemore thise and willing to leave there life and bot interested with their life u can get good hurt and pain with this organisation.in my view this is the no 1 ranking organisation in cheating one and all including customers and coworkers even hr's too.
                Jun 10, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                May 10, 2018
                ICICI Bank Customer Care's response
                Dear User (vinodkumar.[protected]@icicibank.com),

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a52eec) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Hello,
                I had been charged POSDEC charge several times while I maintain sufficient balance in my account (savings account) for what I have shopped; Probably this bank is charging me for failed attempts of card swipe due to its network issues.
                ICICI Bank Customer Care's response, May 11, 2018
                Verified Support
                Dear User (farooq999),

                We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a52eec_aaaa) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  C
                  C.Satish Nasik
                  from Mumbai, Maharashtra
                  May 9, 2018
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                  Address: Nashik, Maharashtra, 422003
                  Website: VSI/DIGITAL RIV

                  An amount of Rs 1228.44 has been transacted / deduced from my ICICI account on dated. 07/05/2018. I have never made any perches online or otherwise any where using my ICICI debit card or thru my account with OTP or using my debit card pin.
                  The transaction details appearing on my account are as follows
                  VSI/DIGITAL RIV/[protected]/0
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                    D
                    Deepu B M
                    from Bengaluru, Karnataka
                    May 9, 2018
                    Resolved
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                    Resolved

                    I received sms from icici bank that rs-1399/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

                    Please deactivate and refund my money asap
                    Date of incident : 27/04/2018
                    Icici credit card no. Xx6002
                    Jun 9, 2018
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 09, 2018
                    ICICI Bank Customer Care's response
                    Dear Customer(Deepu),

                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a52brq) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Dear sir,
                    I' m Facing problem in my saving account of ICICI Bank. 4 time amount has been debited from my account without any permission by name of ECSRTNCHG. please explain me why its happening .You can contacted me on [protected]@gmail.com
                    ICICI Bank Customer Care's response, May 9, 2018
                    Verified Support
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      M
                      Mahesh Patekar
                      from Pune, Maharashtra
                      May 9, 2018
                      Resolved
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                      Resolved

                      Recently i receive an email from this bank that my amount inr 413 is debited with remark as ecsrtnchgsxxxx_srxxxx. First i was to delete the email then i read the subject :'gstinvoice'. I said wtf how i am related to any gst when already the govt has sucked income tax on my salary to make me feel that 'why i am working in india' where the tax payers are not given anything infact taken from them. Then i opened the password protected pdf and saw that this amount is deducted.
                      I need the amount back since i was not intimated about the charges and secondly i want to discontinue any policy or not that let me decide, you are not supposed to penalise me for not keeping the sufficient amount in bank.
                      Jun 9, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 09, 2018
                      ICICI Bank Customer Care's response
                      Dear Mahesh,

                      We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      My name is uday kiran.A
                      i took bajaj pulsar 150 in 2007 in loan purpose
                      registration no:ap29ba8905
                      chasis no : md2dhdhzzpcd58248
                      engine no:dhgbpd96648
                      rta: ibrahimpatnam rr district, telangana

                      please issued bike noc
                      Dear Team,

                      I have purshase at amazon on[protected] and amount of 253.05 has been deducted twice from my credit card with same reference no.
                      Kindly request to amazon for refund.

                      Regards
                      AMIT TRIPATHI
                      [protected]
                      ICICI Bank Customer Care's response, May 10, 2018
                      Verified Support
                      Dear Magan Singh Rana,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        som003
                        from Pune, Maharashtra
                        May 9, 2018
                        Resolved
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                        Resolved

                        Address: Chandigarh, Punjab

                        I had opened a salary account 11 days before in icici mani majra branch, chandigarh. They dint provide me any debit card or cheque book and told me that i will receive the same in 3 days but till now i havent got it. My salary has been credited in that account but i cant use it and their officers are also not receiving my call. Nobody takes responsibility and i don't even have anyone's contact number except one or two. There facebook team, twitter team and customer care has also not taken any action #icicibank
                        Jun 9, 2018
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 09, 2018
                        ICICI Bank Customer Care's response
                        Dear Customer(som003),

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a52brt) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Hi Team,

                        i have sent the RS.500 on 30 Apr'18 but still amount not refract on sent a/c.

                        please refer the below details

                        txn id: P1804301645214917208206
                        Bank ref. No:[protected]

                        UTR No:[protected]

                        Kindly check and advice

                        Thanks,
                        Sagar Thorat
                        ICICI Bank Customer Care's response, May 9, 2018
                        Verified Support
                        Dear Sagar,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a52brt_aaaa) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          _ChiragVaghela
                          from Ahmedabad, Gujarat
                          May 9, 2018
                          Resolved
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                          Resolved

                          Address: Ahmedabad, Gujarat, 382350
                          Website: www.icicibank.com

                          My name is chirag vaghela, i'm holding demat account in icici bank.

                          Just like everybody, i was also notified to link my aadhar card. My aadhar card is 'chirag vaghela' & bank account name is 'chirag kiranbhai vaghela'.

                          When i gave my document to them they refused to link. So, i withdrew my money from the account and told them to close the account. After a month or so i got message that account has been linked with aadhar.

                          Hence, i credited 2000 rs. On 28 april, 2018 and and i was levied posdec charges 44 times!! This number could have been higher if there were still some money left. I just don't know where it came from? When i called customer care even they didn't know what charges were these!

                          This is completely unfair. Icici bank i need explanation for this!
                          Jun 9, 2018
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 09, 2018
                          ICICI Bank Customer Care's response
                          Dear Chirag,

                          We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          Hi,

                          I got sms from bank amount deducted 1399 for One assit plan .I didnt activate any plan so please cancel the plan and refund immediately.i dont want this plan more please cancel the stupid plans immediately and refund my full amount without any deduction
                          ICICI Bank Customer Care's response, May 10, 2018
                          Verified Support
                          Dear Thirupathi Chinnathambi,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a52brv_aaaa) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            sapnaprithvi
                            from Delhi, Delhi
                            May 9, 2018
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi, 110085

                            I'm having salary account in icici bank, which is a zero balance account. But icici bank wrongly charge on 07.05.18. The following are the details :

                            1. Smab chgs mar'18 rs. 503
                            2. Ugst rs 45.27
                            3. Cgst rs 45.27
                            Total rs. 593.3

                            Please refund my money as soon as possible and also give me the reason for dedution on my email i. D.

                            E-mail : [protected]@gmail.com
                            Jun 11, 2018
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 09, 2018
                            ICICI Bank Customer Care's response
                            Dear Sapna,

                            We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              M
                              mniwas
                              from Belgaum, Karnataka
                              May 9, 2018
                              Resolved
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                              Resolved

                              Address: 586104

                              My account no is[protected]. While paying the bills there comes a massage saying we can provide otp as we do not have your number. I went to your bank. They told me that the number already there in the system. To be on safer side that no was removed and re entered. This was without any results. I wrote a letter to your executive in format downloaded. Even then matter remains the same. So now this is in third stage. You are requested to set the things right. Meanwhile let me tell you that i do get sms on my mobile about the account transection.
                              Jun 14, 2018
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 09, 2018
                              ICICI Bank Customer Care's response
                              Dear Customer(mniwas),

                              We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                Amit 19
                                from Dhari, Gujarat
                                May 8, 2018
                                Resolved
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                                Resolved

                                Address: Ahmednagar, Maharashtra, 414003

                                I have purchased tax saving bond from icici bank in the year 2004, qty -4 no, amount paid rs: 5000 each and total rs.20000/-.

                                My tax saving bond matured on 05/02/2007 full amount not credited to my account till date with interest reg;

                                Bond holder no:[protected]
                                Certificate no : 144475
                                Name : subhash madhav ghayal
                                Distinctive no :[protected]

                                My account no : 3149
                                Bank : state bank of india
                                Branch : kedgaon, ahmednagar 414001
                                Jun 9, 2018
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 09, 2018
                                ICICI Bank Customer Care's response
                                Dear Amit,

                                We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  K
                                  knharak
                                  from Nashik, Maharashtra
                                  May 8, 2018
                                  Resolved
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                                  Resolved

                                  Address: Ratnagiri, Maharashtra, 410505

                                  As mentioned in subject line,
                                  Credit card not received to me, messages on messages received from credit card Dept. About to pay bill & penalties.
                                  I already talked with ur c care representative to clear the matter.
                                  Card already blocked. Pl. I don't want your credit card & close my Card account.

                                  Thanks
                                  Harak Karbhari
                                  Ph : [protected]
                                  +1 photos
                                  Jun 9, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 09, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Harak Karbhari,

                                  We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                                  Regards, ICICI Bank Customer Service Team
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                                    S
                                    Sumya Bhalerao
                                    from Delhi, Delhi
                                    May 8, 2018
                                    Resolved
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                                    Resolved

                                    Address: 411057
                                    Website: www.icicibank.com

                                    I was given an icici bank credit card, and for card a cpp was initiated for which bill was charged against that card. Before opening the envelope containing the card, i lost the credit card. Icici bank is not cancelling the card, has charged bill against the card and has possibly informed cibil about bill payment defaulting. (I have received an email saying that they would). Without any fault of my own, i am facing this treatment by the bank. I have called the customer care several times and dropped them numerous emails asking to do the same. I even visited the branch in infosys campus pune hinjanwadi phase 2, but they denied helping me by saying that credit card is handled by someone else and branch cannot help me in this matter.
                                    After being harassed by bank, i paid the credit card due bill, even though i had never used the services. Still, they are not cancelling the card. This is causing me extensive stress and i am being mentally harassed by icici bank emails. Also, brining this issue to cibil by icic bank can cause issues in my future loan applications (Through no fault of my own) and could hamper my future.

                                    I need the bank to cancel the credit card, provide with the refund of amount which i have paid as bill payment and clear my name from defaulter list in cibil (If they have done it)
                                    Jun 8, 2018
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 08, 2018
                                    ICICI Bank Customer Care's response
                                    Dear Sumya Bhalerao,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a528se) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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