Claimed

ICICI Bank Complaints & Reviews

www.icicibank.com

3.3

Updated: Mar 18, 2026

Complaints 23775

Resolved

14308

Unresolved

9467

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank

ICICI Bank reviews & complaints page 747

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Pune, Maharashtra, 411028

Website: www.icicibank.com

I had done my transaction through my ICICI bank debit card with flipkart on 5th January and then returned the product and flipkart initiated the refund on 9th january.
I contacted flipkart and they said they have refunded the amount of 518 with reference number: [protected].
When I contacted ICICI bank no one seems to be responding. I want my money back

Feb 17, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2017

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3v61x) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

View replies

R

Raju keshari

from Boisar, Maharashtra

Jan 17, 2017

Icici bank
Sar mere ac se 14500₹ charges kat kiya gaya hai
Our yha ke staf ka ek employ bolte h hamare yha 120000₹ ki polecy kro tab hm charges revasal karenge iska mere pas proof ke liye video bhi h ab aap hi btao mai kya kru

G

Gouthamic

from Bengaluru, Karnataka

Feb 21, 2017

please resolve the problem of refund from icici bank to sbi account rrn number:[protected] i dint get any amount debited from icici to my account please resolve this.. I ordered in myntra due to cancelled item i cant get my amount back to my account please look into it

Helpful

1 other people found this review helpful

1 found this helpful

2 Comments

Post your Comment

Comment Guidelines

Website: [email protected]

My self pittal venu, iam one o[censored] r account holder, A/C:[protected], Hyderbasthi branch, secundrabad..
on 9th jan i done the shopping, in my account money had deducted Rs. 4600( debit card), but merchant didn't get it, again we swipe another card, he got what ever (icici debit card) amount, still up to now my amount refund, plz follow up refund amount, as early as possible.already we raise the complaint, no replay, they are telling it will take one week,

Feb 16, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2017

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

View replies

V

vinoth1503

Jan 17, 2017

Hi Everyone,

I took Loan from ICICI bank . Every month i am getting 2 calls. 2 mail. 2SMS for EMI remainder .

I have another personal Loan with HDFC which is going to end next month. They never disturbed in 3 year about EMI payments.

I became irritated about ICICI bank behavior.

P

Pranshu Menaria

from Udaipur, Rajasthan

Jan 17, 2017

Sir,
I have ac with your bank in udaipol branch udaipur (rajasthan), and your bank representative miss neha misbehaved with my father with presenting account disclosure form, and made him wait for nearly hour please take appropriate action against her.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560043

Website: ICICIBANK.COM

My Account number ending with 0836 (Pulla Krishna chaitanya), which was a Salary A/C. There was a balance of 500 rupees in account till date 12th January 2017. They have debited my account with SMAB Chgs DEC16+Stax65.35 on 13 Jan, 2017, and previously as well on 17/08/2015 SMAB Chgs JUN15+Stax61.40 of 500 rupees without any intimation. Kindly look into this matter and initiate a refund process. Request to look into this matter and take necessary action. Kindly contact me either on pulla.[protected]@gmail.com or [protected].

Thank you, Krishna chaitanya..

Jan 19, 2017

Complaint marked as Resolved

This is nothing to do, this is site is scam I guess, I will directly go to bank and register complaint

ICICI Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400706

Website: www.icicibank.com

As we all knows that there is a new currency issue..so now the thing is that i have done the cash withdraw from Non ICICI atm and ICICI bank charged me 25 rs for each transaction ..y the hell they are charging ..icici atm is not working in my place and they dont have cash in atm also so we dont have any other option by withdrawing cash from other atm..i want my all extra money to be refund asap

ICICI Bank customer support has been notified about the posted complaint.

Jan 21, 2017

Updated by Deepen Gawade See these ICICI people given only 1 transaction amount reversal ..i have done approx 6 to 7 transaction which they had charged me 23 rs in each transaction...i m clearly telling to ICICI that i want refund for all last 5 to 6 transaction

Jan 21, 2017

Updated by Deepen Gawade and also wanted to add in complaint that still there ATM machine is not working at my place (Nerul navi mumbai sec 20 west just outside of railway station ) there is only 1 atm and from last 6 months its not working..

Feb 01, 2017

Updated by Deepen Gawade Still my issue is not been resolved ???
Indian consumer complaint forum people are you there ????

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560037

Website: www.consumercomplaints.in/new_complaint

Dear sir,
I'm Vandana holding ICICI savings account for past 3 years. A/c#[protected] in marra thalli Bangalore.
Without any intimation my account has been again and again debited. I have never come across something like this on a monthly basis.
Please take some action against the bank, if it is not complying rbi standards / guidelines.

12-01-17 MABChgs-Dec16+Stax 82.21 Dr 630.27

Jan 23, 2017

Complaint marked as Resolved

Return my money

ICICI Bank customer support has been notified about the posted complaint.

View replies

S

shan palia

from Lakhimpur, Uttar Pradesh

Jan 16, 2017

Sir my account your icici bank branch palia kalan uttar pradesh
my request debit card pin genrate
my account number[protected]

M

mdskils

from Delhi, Delhi

Jan 16, 2017

I Charged with Rs 805 as DP charge.
It was said by icici bank representative that no charge including AMC on opening demat account.
but i got shocked when i see that bank deduct 805 amount from my bank without inform to me.
i want my money back. can someone know how can i get that.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700027

I had a Demat account in ICICI bank, last 6 years not using my account. When I checked my bank transactions and I found that there is one debit transaction 52848529 DP CHGS TILL NOV-16. also i found that last 2 few years they dedict amount as DP CHGS, When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]

ICICI Bank customer support has been notified about the posted complaint.

Jan 10, 2017

Dickens kumar's response So many times I tried to connect my self with customer care but not possible.very bad experience with icici bank,

View replies

H

Harshad Karnik

from Gadhinglaj, Maharashtra

Jan 16, 2017

I am neither an ICICI account holder nor a credit card holder but still I am receiving credit card transactions email from ICICI credit cards. The more shocking thing is I am receiving transaction emails for two different credit cards.

I do not hold any credit cards with ICICI then Why I am receiving these emails?

S

shetyeandy

from Delhi, Delhi

Jan 16, 2017

I had already paid my credit card bill amount Rs.5313.04 on 10th jan, 2017 but minimum due amount of credit card bill 2030 is auto debit from my account on 11th jan, 2017. so request to you please credit amount 2030 in my account.

K

kavya shree sankul

Jan 16, 2017

What is ECSRTN?Why 353.33 Rs. is deducted from my account with out any clarification. This is the transaction remarks ECSRTN070117_SR[protected].Such a bad experience.It happened many times.And the customer care is useless.

D

Dickens kumar

from Delhi, Delhi

Jan 16, 2017

I have applied for credit card through agent.all documents which are mandatory are submitted.agter that I have got wrong card and wrong pin both are mismatching. I have not used the card Nd bank is sending monthly statement of payment.its very horrible experience wide icici customer care.Poor response see from bank side

G

goloco

from Chennai, Tamil Nadu

Jan 16, 2017

Icici bank has taken almost 9days for activation of my company current account .so still now there is no proper update regarding the acivation of the account.

Helpful

Found this helpful?

5 Comments

Post your Comment

Comment Guidelines

Address: 122001

Website: www.icicibank.com

I open new account in icici bank in oct i request for platinum card then 450 rs deducted from my account and i recieved card and in nov again they send a debit card and again they charged 450 rs from my account but i not recieved card then i call 3 times to customer care no. They always disc. My call when i asked why you send me 2 cards and dedected my moey from my account.

ICICI Bank customer support has been notified about the posted complaint.

View replies

S

Sunil kumar chakrawarti

from Bengaluru, Karnataka

Jan 16, 2017

Money return please

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400068

Website: www.icicibank.com

Account No:[protected]

Mobile No:[protected]
Hello this is Rishabh Shukla.
I am complaining about ICICi Bank because without informing me my 6750rs got deducted on 8th december 2016 as service tax from my account in which i got only 3month reverse. So i want either my whole amount in return or i will close this account though I am customer of icici bank from last more than three years. i want Reply in priority basis. Otherwise banking Ombudsman is there for me.
I want my refund as soon as possible.
Thanks and Regards-
Rishabh Shukla

Feb 15, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2017

ICICI Bank Customer Care's response Dear rishabhshuklamusic,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jaipur, Rajasthan, 302020

Website: www.icicibank.com

Sir,
i have reimbursement account in icici rajapark branc. it's[protected]. i am trying to request for check book for the same account. for this i called to icici help desk (saving/current department) but they both give improper response. & in last no solution given by them. i already visit rajapark branch for the request check book for my reimbursement account but they give me complain no. SR[protected] registered against check book request not done by system.
so plz give me proper solution how i can get check book for my reimbursement account.

ICICI Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ahmedabad, Gujarat, 380004

ICICI Bank — Deducted from account but cash not despensed
Taufik Mankad on Jan 12, 2017
Dear sir/madam
I had tried to with draw 1900/- from Indarland ATM (Ahmedabad)on[protected] approximately 10:00 AM but I did not get the cash I waited for 20 to 25 mins money not dispensed but money deducted from my account[protected]
I had called to customer care 3-4 times raised complaint but the same was closed with out any reversal.
So that I kindly request you to get back my money in to my account:[protected]
Mobile:[protected].

Jan 19, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700110

Dear Sir I made a transaction of rs 8000 from my paytm wallet to my icici bank account on 04/01/2017. Paytm mailed me that they have made that refund on 5/01/2017 with the transaction no. I have complained to Icici and they have given a service request no SR[protected] but the account still not credited neither I have received any call from Icici till date. I have attached below the mail I have received from paytm.

Jan 16, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Jan 13, 2017

Updated by santanu67 Dear Sir
I had made a transaction from my paytm wallet to my icici bank account on 04/01/2017 of rupees 8000. Still the fund is not credited in my account. I have already raised a complaint to icici customer care team but the issue is not resolved. Paytm already mailed me that they have made the refund through a mail. I have attached a screenshot of that mail. I have received a service request number as well from your customer care team that is SR[protected]. But no calls or mail further I have received. Please solve this urgently.
Regards Santanu

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Durg, Chhattisgarh, nane

Not received my money paytm massage
Please check
Dear sir/mem
My Name -Huleshwar yadu
Mobile.no.-[protected]
Account no:[protected]
I use a paytm wallet and Amount transfer wallet to Bank but paytm care sent but my Amount Not Receive please check my status ...
Thanks

Dear Customer,

Greetings from Paytm!

Thank you for contacting us and apologies for the inconvenience caused.

We regret that the refund has not been credited to your account. Trust, Paytm has refunded INR 1000 to your bank under order [protected] on 06/01/2017 and your bank has shared a reference number 74332747007700662020880 as a proof of successful refund with us.

We would request you to kindly get in touch with your bank “Phone Banking Customer Care Team” to further validate for refund authentication by providing above mentioned reference number.

We assure you, the best of our service.

Regards,
?Paytm Care Team

ICICI Bank customer support has been notified about the posted complaint.

Jan 15, 2017

Updated by Huleshwar Yadu And customer care mail not reply and not coll response

Jan 15, 2017

Updated by Huleshwar Yadu My branch visited but only online process work but any one not respond

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 517501

Dear sir/madam
I had tried to with draw 4000/- from andhra bank ATM (tirupati)on[protected] approximately 11:20am but I did not get the cash I waited for 20to 25 mins money not dispensed but money deducted from my account[protected]HOSUR)
I had called to customer care 3-4 times raised complaint but the same was closed with out any reversal.
So that I kindly request you to get back my money in to my account:[protected]
Mobile:[protected]

ICICI Bank customer support has been notified about the posted complaint.

View replies

V

Vishn

from Hyderabad, Telangana

Jan 12, 2017

I am extremely disappointed when i saw the transaction which was not authorized by me, below are the details. I need explanation or otherwise be ready to face the consequences.

Account No:[protected]
Transaction ID: SB498800
Amount: Rs: 918.85/-
Email: [protected]@gmail.com

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh

Dear Sir/ Madam,
My name is Tahir Hussain, having a saving account in your bank at Punjgutta branch, Hyderabad. My account no. is[protected]. My cousin brother who took loan some time back deposited 40000rs on 12th Jan 2017. Bank has deducted 230rs. as ANW charges.
Transaction Remark says as
BY CASH:40000.00 ANW-CHRGS:200.00 S-TAX:

Please let me know the reason what is this charge for. So for i never came across any bank deduction any amount below 50000.
Please send the updates as soon as possible.

Thanks
Tahir
[protected]@gmail.com

ICICI Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Sangli, Maharashtra, 416410

I had apply a personal loan in icici bank on 15 Dec 2016 but still I dint get any response from icici bank today date is 12 Jan 2017. Bad experience from icici bank employee vaibhav from sangli br.416416
My account no is[protected] shreyash shah. Almost I call him 25 time in this 2-3 day but no reply. Some one has to take steps against this matter

ICICI Bank customer support has been notified about the posted complaint.

View replies

M

mahesh chowduru

from Pune, Maharashtra

Jan 13, 2017

[protected] my credticard increses limited

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Dear Sir,

I have made two IMPS transaction from my ICICI bank A/c no.[protected] to SBI bank A/c no. [protected] in the name of SOJAN DAGADU GANDHI. SBI branch Malkapur, Kolhapur District. But still there is no credit in beneficiary A/C and the amount is debited from my account. Below are transaction details:

Date, Amount, transaction id
04/01/2017, 1900/-,[protected]
03/01/2017, 100/-,[protected]

PFA

Warm Regards,
Vinayak Lonushte
[protected]

ICICI Bank customer support has been notified about the posted complaint.

Jan 12, 2017

Updated by Vinayak Lonushte Dear Sir,

I have made two IMPS transaction from my ICICI bank A/c no.[protected] to SBI bank A/c no. [protected] in the name of SOJAN DAGADU GANDHI. SBI branch Malkapur, Kolhapur District. But still there is no credit in beneficiary A/C and the amount is debited from my account. Below are transaction details:

Date, Amount, transaction id
04/01/2017, 1900/-,[protected]
03/01/2017, 100/-,[protected]

PFA

When I called ICICI bank customer care they told me that the amount has been successfully credited in beneficiary account, but there is no amount credited into beneficiary account.

Request you to kindly help me to reverse my money back.

Warm Regards,
Vinayak Lonushte
[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560037

Website: www.consumercomplaints.in/new_complaint

Dear sir,
I'm vandana holding icici savings account for past 3 years. A/c#[protected] in marrathalli bangalore.
Without any intimation my account has been again and again debited. I have never come across something like this on a monthly basis.
Please take some action against the bank, if it is not complying rbi standards / guidelines.

12-01-17 MABChgs-Dec16+Stax 82.21 Dr 630.27

ICICI Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jalandhar, Punjab, 245101

I opened a saving account with ICICI about 1.5 years back from now. At that time I did not apply for any DMAT Account with that. Today I found that a transaction of Rs 805 was deducted from my account with description 63436208 DP CHGS TILL NOV-16 . It seems they have opened a DMAT account without my permission and deducted my amount. This is a clear case of Fraud. If they will not revert this amount, I will take them in consumer court.

Regards
Vishu
ICICI Account Number[protected]
Mb# +[protected]

ICICI Bank customer support has been notified about the posted complaint.

Jan 11, 2017

Updated by Vishu Aeri I opened a saving account with ICICI about 1.5 years back from now. At that time I did not apply for any DMAT Account with that. Today I found that a transaction of Rs 805 was deducted from my account with description 63436208 DP CHGS TILL NOV-16 . It seems they have opened a DMAT account without my permission and deducted my amount. This is a clear case of Fraud. If they will not revert this amount, I will take them in consumer court.

Regards
Vishu
ICICI Account Number[protected]
Mb# +[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ahmedabad, Gujarat, 380019

Post demonetization I have used my credit card at petrol pump. Govt. has announced that no charges should be levied. But bank has levied charge saying surcharge needs to pay.

Even the message is coming on mobile on successful transaction shows the amount excluding surcharge but in statement surcharge is being charged. on enquiry with customer care they said it is policy & charges are 2.5%. as per simple calculation it goes to 30% per annum which is not being charged by any bank in India even for loan.

Request to look into the matter

ICICI Bank customer support has been notified about the posted complaint.

Jan 17, 2017

Updated by csrbhagia ICICI Bank has not resolved the matter

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu

Account no:[protected]
My name:sivasubramanian. N
Bank name:icici bank, chengalpat
Dear sir/madam,
Last week 4th [protected]@5.14am 25transaction without my knowledge amount debited rs 35147. Already given to our bank complaint. Still no response. Same date same time how to possible 25transaction. My mobile without knowledge otp. I am basically salary holder. Please immedeate support and resolve the issue.

ICICI Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Recent comments

The bank is crooked. Nodal officers are crooked, they do not take calls. The MD is awre but least concerned. The banking machinery stonewalls the victim. Sr citizens are made to go to Police or file l...

[email protected]