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ICICI Bank Complaints & Reviews

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Updated: Mar 18, 2026
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ICICI Bank reviews & complaints page 746

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P
PavaniVegi
from Bengaluru, Karnataka
Jan 19, 2017
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Address: Bangalore, Karnataka, 560059
Website: infinity.icicibank.com

Account Id :[protected]
Account Type: Savings
date of incident: 19/1/2017

from the past one month there is a debit from my account. I did not get any update on this and I did not get any message asking for my authorization. why this has been deducting from my account. how can I get refund it. kindly tell me the reason why these deductions are being happen.

Regards
Pavani
ICICI Bank customer support has been notified about the posted complaint.
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    A
    Aslam Gori
    from Gonda, Uttar Pradesh
    Jan 19, 2017
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    Address: 335711

    Dear sir,
    I am Visit 22 December 2016 at ICICI Bank New Mandi Gharsana Branch for Opening a new account. ICICI employee Suman said to me please deposite 20000/- rupees and kyc document then your new account open in 10 days. I give 20000/- rupees my kyc document and photo. mam say text massage you receive on your mobile phone with in 10 days but I have not received any massage at 6-1-2017. Then I go to ICICI Bank Gharsana Suman Mam say please miss call at this No. [protected]. I miss call that no. then a call received on my mobile no. From ICICI Bank they said to me your document not verified. Then I again goes on to branch Suman mam say to me Manager not here because Manager mother is ill. Please wait some time Then I went again to Bank[protected]. They said your 20000 rupees DD is ready but they don't give me any money or DD. They Misbehave with me. I ask Suman mam when my DD and Document reach to me. they said no time limit day month year no limit. and they asked me don't come again branch at this matter if you want to open new account redeposit 20, 000/- rupees and Kyc Document.

    Sporting Document attech this complain.

    regards
    NAME - JAGDEV SINGH S/O DHARAM SINGH
    MOBILE NO. [protected]
    ICICI Bank customer support has been notified about the posted complaint.
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      P
      praveengupta2590
      from Surat, Gujarat
      Jan 19, 2017
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      Address: Pune, Maharashtra, 411045
      Website: www.icicibank.com

      Recently one of my friend got call for ICICI credit card mentioning no joining or annual charge but when he took the card, he had to pay joining fees and ICICI bank did not take any action on his complaint. I also got call from ICICI agent one year ago mentioning no joining fees and I applied for credit card. Now I often get call from ICICI agents regarding credit cards from different agents and all agents said there is no joining fees or annual charge but when i inform them that joining fees is written on website, they simple say sorry as they are new agents. I am totally shocked if all the agents are new in ICICI as they firstly tell wrong joining fees and then they say they are new if their fraud is caught by consumer who already know charges or complaint for him after taking card. Many times I have complained to customer.[protected]@icicibank.com whenever i got call regarding wrong information but they do not take any action but simply reply 'Thanks for feedback and suggestion' and when i asked to provide complaint id so that i can post on consumer complaint, they do not provide complaint id and many other customers take card trusting on ICICI agents but their complaint is not listened by bank after they pay joining fees. Complaint mail subject is 0007RaC3YMM5J2JC: Credit Card call complaint.
      ICICI Bank customer support has been notified about the posted complaint.
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        B
        baskerr1985
        from Kurinjippadi, Tamil Nadu
        Jan 19, 2017
        Resolved
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        Resolved

        Address: 600099

        Dear Sir/Madam,
        I am using ICICI salary account more than 8years and using credit card more than one year but still I didn't get increase of credit limit on my card after several request I made. Please do the needful. Please find my details,

        A/c no:[protected]
        Card no: [protected]

        Note: I built a new house, hence I need so much of things need to purchase.
        Feb 22, 2017
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 19, 2017
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          V
          Velidi Lasya
          from Anantapur, Andhra Pradesh
          Jan 19, 2017
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          Address: Rangareddy, Andhra Pradesh, 500072
          Website: icici

          I am using ICICI credit card since last 2 months and make manual payments at the end of each month before due date

          Similarly, I made a payment on 10th Jan 2017 and in my CC statement its mentioned auto debit return fee and service charges INR. 647. When I enquired about these charges bank said that I have auto debit facility opted on my account and due to insufficient funds charges in my linked savings bank account.
          I clearly told bank:
          1. I never opted for Auto debit how come it was applied automatically. They don't have any proof to show ...no KYC document and No request number.

          2. I told them, sufficient funds were parked in my account on 10th jan itself and I paid the same on my due date i.e. on 10th Jan
          bank is saying auto debit is executed 5 days before due date
          - As per the details, sufficient funds were there and payment was made on 10th Jan. Its bank issue why payments were not made or auto debit was not able to realize/check tthe balance in my account

          Please assist me out. I am not going to pay these charges at any cost.

          Will switch to other bank as soon as possible.
          ICICI Bank customer support has been notified about the posted complaint.
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            R
            roohani
            from Morinda, Punjab
            Jan 18, 2017
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            Address: Chandigarh, Punjab, 160101
            Website: www.icicibank.com

            Hi,

            I did IMPS of Rs 1, 00, 000 on 13th of jan 2017 from ICICI to Kotak Mahindra.
            The amount did not get credited to the Beneficiary Account neither has been refunded back to my account till date as it has been 4 working days and customer care asked me to wait for 3 working days.

            I got a message that said:
            "Dear Customer, IMPS Txn Ref[protected] for Rs.100, 000.00 is timed out at Beneficiary Bank on 13-jan-2017 13:07: 04. Txn status will be updated by Bene Bank in 3 working days."

            Please resolve my complaint at earliest as it is a huge amount and I need it urgently.

            Regards,
            Roohani Singla
            ICICI Bank customer support has been notified about the posted complaint.
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              S
              sujathasiva
              from Erode, Tamil Nadu
              Jan 18, 2017
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              Address: 603209
              Website: icici

              My Name:Sivasubramanian.N
              Account No:[protected]
              Sub:Without our knowledge 25transcation, No OTP come our register mobile, my amount depited Rs 35847 .
              Dear sir/Madam,
              Already 15days(04.01.17) completed this is issue happened.Near the branch no support and no action.How to possible same time 25transaction.On line transaction to be made, No OTP come our mobile.All the transaction details customer support and customer care.Please to be resolve immediately my amount to be return earlier.
              ICICI Bank customer support has been notified about the posted complaint.
              Jan 18, 2017
              Updated by sujathasiva
              My Name:Sivasubramanian.N
              Account No:[protected]
              customer id:[protected]
              Dear sir/Madam,
              Already 15days(04.01.17) completed this is issue happened.Near the branch no support and no action.How to possible same time 25transaction.On line transaction to be made, No OTP come our mobile.All the transaction details customer support and customer care.Please to be resolve immediately my amount to be return earlier.
              Dear Sir/Madam,

              My issue happened 25days completed.Still your investigation team not analysis and close the issue.Please request to be support and close the issue.
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                R
                rana ashvin
                from Ahmedabad, Gujarat
                Jan 18, 2017
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                Address: Ahmedabad, Gujarat, 382225

                Sir mera icici account mai sai SMAB CHRGS LAGA HAI WOH KYO laga hai woa pata nahi chalta toaa pls muje iska jawab dijiya our yaii kyou laga aur muja pata bhi nahi chala
                Dear Sir/Madam,

                I have my replacement travel card but i lost its PIN no. I will be very grateful if you can send my PIN no on my email id.

                My card number:-[protected]

                My Email ID is: [protected]@icloud.com

                Thanking You
                Garggi Rajesh
                As goverment announce no extra charge pay on petrol pump but icici credit card charged for the same.
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                  N
                  Nehal sathish
                  from Bengaluru, Karnataka
                  Jan 18, 2017
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                  Address: Bangalore, Karnataka, 560014

                  Sir,
                  Hope you are doing well. My name is Nehal S I had purchased a money multiplier bond-0399-MMB (ICICI LIMITED) issued on 28.04.1999 for a price of 4, 700. The redemption date as stated on the bond is 28.04.2017. So I wanted to know how I could redeem my bonds( 2) before maturity date. Please do provide the requested information at the earliest.

                  Thank you

                  Regards
                  Nehal S
                  PH:[protected]
                  [protected]@gmail.com
                  ICICI Bank customer support has been notified about the posted complaint.
                  Some one has withdrawn from rs 7500/- from my father My ICICI Debit card through PAYTM please let me know the culprits phone no used to withdraw my old father money

                  Please help us regarding this matter
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                    Address: Ghaziabad, Uttar Pradesh, 201002
                    Website: [email protected]

                    Dear Sir / Madam,

                    I am requesting to ICICI Bank Ltd., to kindly provide me L.O.D. & issue me Foreclosure Letter for my above mentioned Home Loan Account No.LBMRT[protected] & Top Up Loan Account No.LBMRT[protected] immediately since 14th Jan. 2017.

                    Till date, I haven't received any message from ICICI Bank Ltd., regarding acknowledgement of my request or any assurance.

                    Please help me in getting...
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                    R
                    Ramesh Chudasama
                    from Ahmedabad, Gujarat
                    Jan 17, 2017
                    Resolved
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                    Resolved

                    Address: Junagadh, Gujarat, 362720
                    Website: Www.icici.com

                    Hello Sir,

                    My name is RAMESH CHUDASAMA . I am using ICICI bank debit card for the past one

                    Year. One week before, I used my card for Online recharge and I entered 3d secure pin wrong 2 times.

                    I got a message saying that my card is blocked from 3D secure online recharge and asked me to contact customer.

                    But, When I tried to call customer care no., Every time only IVR ply on. Please help me to unblock my debit card for online recharge.

                    My contact no. -[protected]
                    Feb 18, 2017
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 18, 2017
                    ICICI Bank Customer Care's response
                    Dear Ramesh Chudasama,

                    We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.

                    Regards,
                    ICICI Bank Customer Service Team
                    From last 2 month my credit card EMI cancellation process not complete and today icici tell me pay extra payment so why?
                    My a/c is in your kichha branch and i am complainig about misbehaving of one of your staff name neha morya . she is misbehaving many of other costumers as same as with me. So please give her a reminder to not do it again with the costumers . name - neha morya, post - cashier, branch - kichha,
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                      A
                      Anamisharan Choudhary
                      from Pune, Maharashtra
                      Jan 17, 2017
                      Resolved
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                      Resolved

                      Address: 411033
                      Website: www.icicibank.com

                      I have been charged the DP charges as INR 131.44 on 30th Dec 2016 and again now on 17th Jan 2017 another set of DP charges as INR 673.56 has been charged as Till NOV 2016. During acceptance of Demat account it has been asked that there will be no annual charges for the Demat account then why after 2 years they have started deducting amount.This is really not at all acceptable.This should be banned and entire amount should be refunded back. I want whole amount 805 to be refunded back and do not want any such charges to be deducted from my account.
                      Feb 25, 2017
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 18, 2017
                      ICICI Bank Customer Care's response
                      Dear Anamisharan Choudhary,

                      We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will address your concerns. Please mention UID (a3v7zy) in the subject line.

                      Regards,
                      ICICI Bank Customer Service Team
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                        K
                        Kumar Duvvada
                        Jan 17, 2017
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                        Address: Hyderabad, Andhra Pradesh, 500016

                        Dear Sir,

                        I took Loan from ICICI Bank, I paid the loan amount, even though ICICI bank keep asking me to pay the balance amount and not giving me NOC, Then I approached High Court of Andhra Pradesh and court has given order for me not to pay anything. Even still they are not giving me NOC, please do the needful. Here my loan account number: LAHYD[protected].

                        Regards,
                        Rajesh kumar Duvvada
                        ICICI Bank customer support has been notified about the posted complaint.
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                          S
                          Sunil075
                          from Ahmedabad, Gujarat
                          Jan 17, 2017
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                          My A/c No. has been debited Rs.69.83 on 17.01.2017 on account of Surcharge MCC 5541 dated 08.01.2017. What for is this surcharge?
                          As far as I remember, I had used my debit card for purchasing fuel on HPCL petrol pump on 8th January 2017. Our government is promoting cashless transaction and this bank named ICICI bank is charging for going cashless at Petrol Pump. Had I paid in cash to Petrol Pump, I would have purchased 1 litre more petrol with the same amount. ICICI bank is discouraging customers to use Debit card and going cashless at petrol pump.

                          Thanks

                          Sunil
                          ICICI Bank customer support has been notified about the posted complaint.
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                            Y
                            yatin churi
                            from Delhi, Delhi
                            Jan 17, 2017
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                            I have been offered a HP coral credit card by ICICI bank with loads of offers. Out of which the major offer was buy 1 get 1 free movie ticket by booking on "Bookmyshow.com". I tried to avail this offer many times but it always popup with your card is not eligible for this offer. I tried speaking with customer care officer however was informing me about n number of conditions to avail this offer which was never disclaimed during the offering. This is serious integrity issue & bank should be held responsible for this false commitment by their executive. I need compensation for this misguidence & cheating by the bank.
                            ICICI Bank customer support has been notified about the posted complaint.
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                              G
                              GARVIT DANG
                              from Delhi, Delhi
                              Jan 17, 2017
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                              Address: Gurgaon, Haryana, 122001
                              Website: www.google.co.in/url?sa=t&source=web&rct=j&url=www.icicibank.com/Personal-Bankin

                              Here is the Refund Reference number (ARN) : #74332747003700200653212

                              I got it from amazon.in. i odered a product from amazon.in ( order id #[protected] and paid tge amount by using my pockets card. but due to some problem in the product I returned the product. Now amazon has initiated the refund in my pockets wallet on 2nd Jan 2017.

                              But till now I havent received my money.

                              The total amount is ₹3930.

                              I daily chat with ICICI represntatives but they are giving me foolish answers

                              They are also not responding to my mails.
                              ICICI Bank customer support has been notified about the posted complaint.
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                                parsa ramesh
                                from Noida, Uttar Pradesh
                                Jan 17, 2017
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                                Address: New Delhi, Delhi, 110003
                                Website: i dont know

                                Sir I am holding icici visa credit card I don't wish to use my credit card now onwards so please close my credit card and I have paid due of credit card amount so please close it as soon as possible my credit card number is [protected] actually I couldn't contact customer care number it was always busy so please help me thank you very much sir
                                ICICI Bank customer support has been notified about the posted complaint.
                                Jan 12, 2017
                                babusamy's response
                                my new mobile number registerd my new number [protected]
                                Dear sir so my new mobile number registerd my new number [protected]
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                                  S
                                  sudhaT
                                  from Morena, Madhya Pradesh
                                  Jan 17, 2017
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                                  Address: Thanjavur, Tamil Nadu, 612001
                                  Website: www.icicibank.com

                                  Respected sir,
                                  i am radha rani t.my loan details are as follows
                                  1)NHTNJ[protected](home loan)
                                  2)NHTNJ[protected](plot loan)
                                  Both loans are closed 4 months before but they are not updated in cibil till now.
                                  my other bank loans are updated in cibil within 45 days.ur bank only not sending and details to cibil.i send compilant to the cibil also.they told you are not sending any details to the cibil.
                                  please send the report to cibil and and send reply to me
                                  thank you.
                                  T.Radha rani
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    namah
                                    from Delhi, Delhi
                                    Jan 17, 2017
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                                    Address: Mumbai City, Maharashtra

                                    Receiving Harassment calls from[protected]. Supposedly Recovery agents of ICICI bank. They have neither any clue on the subject nor have any facts which can substantiate to any dues whatsoever. But keep on calling again & again and harassing...being called by one Ms.Supriya (her senior seems to be Mr.Wasim). And she has the audacity to call one neighbour too (they have culled out private data from somewhere). Atrocious behaviour and approach. One can see that the number above is termed as 'spam' when checked online.
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      himanshi1234
                                      from Mumbai, Maharashtra
                                      Jan 17, 2017
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                                      I am using icici bank salaried acc from past 3years.
                                      I got a call from icici bank that they will not charge anything for deemat acc.
                                      But now i have seen that they have deducted 550 rs DP charges.

                                      In the starting also icici bank representative told me that no any amount will be deducted for this account but still they deduct it.

                                      Kindly help me in getting this issue resolved and get my money back.
                                      Details: 60654041 DP CHGS TILL NOV-16.
                                      ICICI Bank customer support has been notified about the posted complaint.
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