IndiGo Complaints & Reviews

It is in regards to our flight with 3 seats. We were traveling with kid and booked three tickets as anyone else would have done it. But indigo seat allocation is so bad that we were allocated 3 seats on different rows and when we checked with the counter they said they don't have a control. I told them we are having kid with us and do you expect me to make her sit separately and how safe it would be, to they said sir you can see it on board as they cannot do anything. My point is that is that business and earning money is the only thing that is important and they don't even care about passenger. It is weird that they don't even give preference to kids and mother. I want to know and complain regarding the same. When you have a passenger list beforehand and you know the kid is travelling how can that be possible that the kid sits separately. What is the worst logic behind the code or behind the business so that you can earn money to each and every thing.

Respected sir, on sep 30 2019, i was online ticketing at indigo airlines from ahmedabad to kolkata. It deducted an amount rs 6413 without generating ticket with transection id bedbc9905f[protected] at 1607 hrs
I was also complain customer care service of indigo. They told me money would be returned
Please kindly consider my problem regarding returning of the said amount
Sd
— saikhom anilkumarsingh
Phone no [protected]
[protected]@gmail.com

Dear sir

Please find the way that the airline services in india - how well they are cheating the passengers.

I have planned for a air travel from hyd-vadodra for 6 members of which
During which, not selected option of ' zero percent cancellation ' fee charges (Which if chosen is adding an additional overhead of 400 rs/- plus) per passenger.

Unknowingly i am suppose to cancel two tickets of my parents who are senior citizens where the changed amount of 10, 449/- of which they are calculating refund of 790rs/.

That is to say the airlines and intermediat agencies (Makemytrip) here charging 93% as cancellation with in 3 hrs and planned to return 7% to the passenger. Incase, if the passenger might have paid the 'zero percent cancelation' fee of 400/- per ticket - even in that case not sure how much they are will be giving back.

So what it he service that they are giving from "choose zero percent cancellation" vs not choosing is it 100% vs 7%,.

Can you please accept and study this case

I and my wife flew from hyderabad to ranchi on 3rd oct 2019 by 6e 717. We had handed over a hard case trolley bag for check in. When we received the bag in ranchi, the hard case bag was damaged as there was a crack in the body near the wheel. The suitcase bag is now unusable. Attached is the picture of the same. We need a replacement/ cost for the bag. Please respond to parthojit. [protected]@gmail.com

I booked flight from bangalore to guwahati via delhi. When i got my luggage at guwahati airport, the lock of the bag was broken. I immediately complained to the nearest indigo employee. He took my number and told me that he will inform me within 2-3 days. But 10 days passed no calls. I want the explanation. Otherwise i'll have to go through other actions.

Hello sir,
I am mohammed qutubuddin, i have received email from "igo. [protected]@gmail.com" this related to indigo air ticketing for the job and i have paid 20, 929 rupees for training kit + training security + dresses and etc. Sir i have payment successfully through paytm and paytm numbers are name: 1. Mukesh and paytm number [protected],
2. Lata devi paytm number [protected].
I have screenshots of the payment through paytm in given pictures below.
He/she told me we will provide training kit with in a day but i have not received any kit or documents.
I have also requested them many many many times for the refund of my own money immediately because my situation wasn't good and i was facing some serious genuine problems and still.
They said you'll get all the refund which you have paid before within 45 working days.
I cant be able to wait till 45 working days due to my situation is not going good...
They betrayed with me. Their names and mobiles numbers are indigo airlines hr. Mr. Saurabh mobile no.[protected], hr. Mr. Ashish rathwal mobile no.+[protected], and hr. Ms. Nidhi mobile no.[protected]

Hence i'm ready to do the job with indigo airlines from in this month only.
Sir/madam
I request you to please take the all necessary actions on these guys and help me to get my refund back within 2-3 days,
I have to pay the money in hospital and for medicnes, even i have requested them with this problem but they have not taken any actions

Please find the all images given below for your reference.

Thanks and regards
Qutubuddin mohammed

I travelled to and fro by indigo airlines last week. But i misplaced my one way boarding pass (I have the return boarding pass) which i urgently need it to submit it to the company for reimbursement. I am trying to apply for a travel certificate but it is showing error everytime : incorrect email. Booking reference/pnr - fwshhb
Email id: [protected]@gmail.com

This is to register my complaint. My flight with bkg oel95s was missed due to poor handling at airport. I reported at airport at 4:12 and made to go to self check kiosk unnecessarily without even checking my flight was at 5 am. I lost precious 5 mins and made to walk long in long pathway when no one was at airport. Finally when i arrived at desk at 4:18 ruchita your staff told me the flight is closed now we cant give pass. This is ridiculous. I got delayed in traffic due to bridge repair work by 15 mins. After struggling to reach flimsy reason was given and boarding denied. Given a choice i will never fly indigo again. This is my resolve till i get satisfying answer. I lost precious meeting because of this attitude.

On 25 sep 2019, i booked indigo flight from indore to mumbai for 12 oct 2019 in 6e 655. Ref id - id 52ebd2976dee[protected], pnr ic5y5y.
The cost of the ticket rs. 2, 137 has bee debited from my sbi account, ref no [protected]/gahbwbzr2. However i did not received itinerary and on checking " payment pending ' is written.
Please clarify whether my booking is confirmed? If not whether i have to book again and will the debited money will be reimbursed?

Girish upadhya
Email. [protected]@yahoo.co.in
Mob [protected]

I got call from a lady she said shs work for and they are hiring for indigo airlines...
Askd me to pay 2500 as registration fees them 15500 for the post i applied for... And they sent me call letter also... A guys name rahul. Sharma who said he is senior hr indigo and later they asked me to pay 13500 for uniform and other things...
I said i cant apy tbis much money so they said pay 60% now and 40 later... I said no... Then a lady called me and said you have to pay 150 cancellatio. N fees then only u will get ur refund i paid but still didnt get my refund pls help...
I want my 18000 back. I have all the mails proof with me

This is adarsh baghel.
I am trying to get my travel certificate from past 2 days as my boarding pass got misplaced but every time it is showing error, enter correct e - mail address.
This is happening with all different emails i entered.
My reference no. Is = sgb9yz
My email address = [protected]@gmail.com
Journey date is =[protected]
From bengaluru to new delhi.
Kindly take required action on the issue
As early as possible.
It's urgent.

I tried booking a flight ticket on 6e 873 from bangalore to thiruvananthapuram for 14th october at 550am. The booking was made on the indigo app. The ticket amount of rs. 4848 has been debited from my account, paid via upi (Google pay). However, no ticket has been issued from indigo not a receipt for having received the payment.

Kindly look into it.

My 2nd visit to thailand recently with this airline was the worst experince. Before boarding from india i asked the airline if plants are allowed to be bought to india and they said yes. I bought so many plants and while checking in, the bangkok indigo airline rejected it saying plants are not allowed while i bought so many when i travelled through jet airways the last time i visited there. I had to leave all my plants there heavy hearted. Waste of money and my plants if the right infornation was given.
I dont know if the indigo airlines in all countries have different rules and regulations but i hoped in your own country the right infornation is provided. The cost of baggage was too much as well and no consideration. It was not my first but will be my last travel. Indigo airline you have lost a customer.

Hello,

I had 2 tickets booked in indigo flight (6e 835) from lko to pnq, dated 9 november 2019.

Pnr numbers were:
1. Dhit4d [vaibhav dixit / asham shukla / vitthal dixit)
2. Tdv42c [munni shukla]

Today (27 sept 2019) i had to cancel a ticket with pnr: tdv42c

I opened the indigo app on my mobile and selected the booking with pnr: tdv42c and cancelled it.
But to my surprise, i found that the other ticket with pnr:dhit4d in same flight was cancelled.

I am sure that i had selected the correct booking (Tdv42c) but the wrong one was cancelled.

I called your customer service immediately to save my booking of pnr: dhit4d
But he was not able to help because the ticket was already cancelled.

I want you to look into this technical glitch in your app and refund my money back.

Also, correct this problem in your app to save the hard-earned money of other passengers.

Fyi: i see there are some more problems with the app. After booking the tickets, i had not received the ticket over email.
The same happened with the cancellation. Though it shows my phone number and email id in my profile in the app.
When i book the ticket from the partner website, the tickets are shown in the app as well as i receive updates related to my bookings.

Thanks and regards

Vaibhav dixit

I was travelling from delhi to lucknow on 21st sept 2019.in my check in luggage i had a ring kept in there which was not found when i got my luggage on lucknow airport, i wanted to highlight that when i have received my suitcase in which the ring was kept, the suitcase was slightly opened and on the check we identified that the article was missing. This is highly disappointing from indigo as this is one of the most popular company.

I wanted to take strict action against the company as this is a big trust break of the end customers.

Baggage tag number : 6e[protected] seq 0136
Customer name : ajai kumar

Dated 23/09/2019 i receive call from inspirejobservices from contact no.+[protected] said my resume selected for indigo groundstaff post for that deposit security money 1600 twice in this bank name:punjab & sind bank
Name: ram das
Account number:[protected]
Ifsc code:psib0000250. Then i receive reciept from them of registration amount and call from mr. Rahul sharma contact no+[protected]. Then after i send document and detail to their email inspirejobservices. [protected]@outlook.com. After that he told me to about to 5000 deposit amount and call mr rahul sharma and receive reciept of that and telephonic interview happened she told me you are selected we will provide you an offer letter to receive that you have to deposit 14900 as security amount first my transaction keep processing and then failed and them after he gave me another account bank name - paytm payment bank
Ac. No.[protected]
Mukesh tiwari
Ifsc code - pytm0123456 to transfer money same amount first i transfer 4900 and then 10000 (Total 14900) obut from bank i received message that both transaction was successful on 25/09/2019 after that i received reciept of that and offer letter from indigo domain email but with password protected that i call again and now they are asking me to deposit 24900 for password generation and face to face interview and ahmedabad airport he tell me all my money will be refunded at that time but i worried about my money so i asked him about any security for my money now they are telling they will not refund previous money i deposit i have and password protected mail from indigo email domain by. I am surprised. Please help me.

I had a flight number from delhi to vadodara on 24 september 6e-2702 in the journey of traveling in i, due to the fast ac running, the health of all three o[censored]s deteriorated. But no one heard that due to bad health, i had to go to the doctor, i gave information about this to indigo via tweet but he did not take any action on this complaint. I want all the money for the trip and i want compensation for the loss i have made, otherwise i will file a case against indigo airlines in court.

Hello there. Please provide me a copy of my boarding pass from delhi to phuket as i need it for the official purpose to claim my expenses. Kindly do it on urgent basis so that i can do it on time and please explain if any procedure is there to claim the boarding pass.
Flight - 6e 1763
Pnr no. - bg3z2j
Numeric booking id[protected]
Date of journey[protected]

I am naveen. M from hebbagodi vinayak nagara bangalore. I have applied for airport job in quickr and i have rcvd confirmation message. I have consult particular person her name is shwetha.
Next i have paid registration fee 2250rs
Medical, cab,. Fee 5400
Next security deposit 14600rs
Training fee 19800
After this i have recieved bond letter 10000rs
After this they sent me joining letter ü can join like this he told his name is hr praveen
But now agian they are asking to pay.. But we can't pay sir so that kindly we are requesting to refund my amount sir one more thing they told to pay penalty amount 3450 total amount is 55300rs sir please refund my amount sir thank you

Dear sir,

Today morning, my flight was from hyderabad to mumbai 7:00 am flight. (Flight: 6e 366) pnr:gbi79l.

I had done a webcheck in and did not receive my boarding pass by email. At 5:am, i made a call to customer care and he assisted me with my boarding pass. I got my boarding pass and went to get a print of the boarding pass, which the staff refused to give. I ran around the entire airport to seek help. It is so unfair that i was asked not to board the flight as the system does not show that i had checked in.

I have shown the email and everything related to my boarding pass - yet i was made to feel extreme mental and physical stress because indigo employees are incapable of handling these concerns on the spot and tech systems are out of place.

All indigo cares for is that they should leave on time.in the process, they absolutely dont care if some customer is unable to board solely due to their own issues. I had to beg and pleed them to finally grant me my boarding pass. This is absolutely unfair.