IndiGo Complaints & Reviews

I've booked a ticket for sep 26, 2019 - hyd (16:55) to cjb (18:05) - pnr: ug28rc. Due to some travel difficulties i've reached hyd airport by 16:30. I understood that it's my mistake reached late to airport and they didn't allow me to check-in and i had to book next flight (6e 776 at 21:05) with extra fare of rs.5393/-

I've traveled multiple times from hyd to cjb. This is the first time i've missed my flight.

My queries are:
1. If flight is arriving later than scheduled time - any refund being done? - no
2. If flight is departing later than scheduled time - any refund being done? -
No
Same day my next flight (21:05) departed around 21:50 and arrived at
23:00. There are cases where flights are delayed 2hrs also. But no refund
For customers.
3. If flight rescheduled to different time without customer's permission - any
Refund being done? - no
4. If flight cancelled and rescheduled to different flight and different time -
Any refund being done? - no

All of the above cases customers/passengers are heavily affected, they might miss next flight/next train/delayed travel. So their travel plan is totally affected.

If customer comes late they will be affected/will get extra charged. But if airline has involved in any of the above issues, no problem for airlines. Even those cases customer's are affected.

How is this ethically correct? Either you should allocate next flight without any charges or flight can depart late after i get in.

Please understand this issue and give refund for my 2nd flight charge (Sep 26, 2019-pnr: ug28rc - 6e 776 at 21:05.

Yjg7wj pnr
I was there by 4am but i was not allowed to come out.
I went to the reservation center of indigo told my problem but the lady there was so rude she said if 2600rs i could pay then she would arrange the tickets or the ticket will get cancelled i didn’t had any money to pay so i said please i’ll make the payment in a while... I purchased my ticket for going home rs8500 i didn’t not have extra money so i had to return
It was so horrible experience this is not the way you deal to a customer.
My problems were only my problem nobody just listened
8500 is a pretty big amount for me
Though i travel in indigo from the past 4years i was expecting a positive nature.
I am so disappointed i miss going home meet my parents in dashai
I had saved my money from a very longtime whatever i had i did to make it home.
Please get a refund for me please orelse please get me another ticket

I was travelling from delhi to mumbai. After i got the boarding pass and gave by check-in baggage, i realised that my power bank was missing in my hand bag. Then i went to the staff to say that there might be a power bank in my check-in bag. They did not allow me to check my bag. Nor did they check it themselves. I had to take the initiative to go to the indigo helpline desk to inform them about this. Right before the boarding they took me to the luggage room and discarded my power bank. The security staff of the igi airport was ready to handover the power bank to me. He even requested the indigo staff to co-operate and return my stuff. The security staff even told that the indigo staff had returned the things of the travellers before and that the indigo staff was denying it only in my case. Since the boarding was delayed they even had time to clear the procedures and return my belongings. It is not even the case that they detected the device and called me. It was me who went all the way and took the initiative to inform them. Even then they didn't co-operate. After reaching mumbai i tried speaking to the customer care but it was of no use. They promised to investigate and call back which they never did. The indigo staff is not cooperative to its customers.

I Mukesh babu boarded the flight 6E 196 (pnr- KD91VY) from Bangalore to Lucknow and I arrived at Lucknow around 9:35 but did not receive my baggage. I waited on the airport for more than one and half hour and all I could know was that my luggage is still at Bangalore airport. The reason given to me was belt congestion at Bangalore airport which is totally the company and their staff's fault. The maximum I could do was file a complaint at the airport and no information about the date and time of delivery of my luggage was given to me by the indigo staff at Lucknow airport. Due to their mistake I had to suffer, I'm a post angioplasty patient and all my medicines are also in that bag along with other important things. Why should I suffer for this and pay extra for all the inconveniences caused by the indigo company.

Received call from lady name alisha, contact number [protected], dated 5th october 2019, that i have been short listed for indigo airlines asked to send documents to [protected]@jobsindiacareer.com (Using face id of jobsindiacareer.com), i sent documets and within 1 hour i received call that i have been shortlisted and payment needs to be made of 3500, i cross checked email id which seemed spam. Then received confirmation email from [protected]@mail.com that my interview has been scheduled for monday at 12:00 and payment needs to be done within 30 mins ([protected]@mail.com) i received multiple calls why payment not done. Account details provided are below
Account details:-

Bank name ;bank of baroda
A/c holder name ;indigo airlines pvt ltd
A/c no :[protected]
Ifsc code :barb0hariva

Please do not trust these people, they are fake.

My name is vishal kumar..
I register in shine.com.. Then a succerecruiter company call me for giving job in indigo airlines for flight enginer..
They take 999 rupees for registration and 3500 rupees for interview and they said that amount will be refund..
But again they ask me[protected] for various type ho fee and security..
Please hepl me
[protected] this is no. Of subham sharma..
[protected] this is also his number

I got a call from hr of indigo airlines mr rahul sharma. He offered a job as mechanical engineer at maintanance department. I applied for this job is on quiker. I think quiker is always dealing with this kind of fraud jobs. This is the second time i was cheated. But i earn from the first one and i just enquired in indigo airlines. They told me he must be a fraud. So i hesitated to pay the amount of 2500. He told me that he will send his comapny id card through my mail. When i asked him about the site doesn't showed any job vacancies he replied me that it is a back door entry to indigo airlines. Please don't fall this kinda of fraud jobs. None of the reputed companies ask for money for job. Thank you for indigo airline staffs for helping me by giving necessary informations.

On 13/08/19, I tried booking ticket for my sister, in Indigo airlines thru net banking. My account got debited with narration PAYU-www.goindigo.[protected]@515170, but recd msg from Indigo that they have not recd the money and hence ticket booking with held.
After repeated follow ups with the bank I have been notified that I have to take up the issue with the merchant, Indigo Airlines

I have received a call of hr neha from bengluru. She asked me for indigo airlines job procedure. She asked me for registration charge. I have paid that. After that they demand for 13900 and 25500 rupees for training. I have also paid that. After that they demand me for uniform charge. After that some email sends me for joining process from akash bhatnagar from delhi. They are fraud or not please clarify me

It is in regards to our flight with 3 seats. We were traveling with kid and booked three tickets as anyone else would have done it. But indigo seat allocation is so bad that we were allocated 3 seats on different rows and when we checked with the counter they said they don't have a control. I told them we are having kid with us and do you expect me to make her sit separately and how safe it would be, to they said sir you can see it on board as they cannot do anything. My point is that is that business and earning money is the only thing that is important and they don't even care about passenger. It is weird that they don't even give preference to kids and mother. I want to know and complain regarding the same. When you have a passenger list beforehand and you know the kid is travelling how can that be possible that the kid sits separately. What is the worst logic behind the code or behind the business so that you can earn money to each and every thing.

Respected sir, on sep 30 2019, i was online ticketing at indigo airlines from ahmedabad to kolkata. It deducted an amount rs 6413 without generating ticket with transection id bedbc9905f[protected] at 1607 hrs
I was also complain customer care service of indigo. They told me money would be returned
Please kindly consider my problem regarding returning of the said amount
Sd
— saikhom anilkumarsingh
Phone no [protected]
[protected]@gmail.com

Dear sir

Please find the way that the airline services in india - how well they are cheating the passengers.

I have planned for a air travel from hyd-vadodra for 6 members of which
During which, not selected option of ' zero percent cancellation ' fee charges (Which if chosen is adding an additional overhead of 400 rs/- plus) per passenger.

Unknowingly i am suppose to cancel two tickets of my parents who are senior citizens where the changed amount of 10, 449/- of which they are calculating refund of 790rs/.

That is to say the airlines and intermediat agencies (Makemytrip) here charging 93% as cancellation with in 3 hrs and planned to return 7% to the passenger. Incase, if the passenger might have paid the 'zero percent cancelation' fee of 400/- per ticket - even in that case not sure how much they are will be giving back.

So what it he service that they are giving from "choose zero percent cancellation" vs not choosing is it 100% vs 7%,.

Can you please accept and study this case

I and my wife flew from hyderabad to ranchi on 3rd oct 2019 by 6e 717. We had handed over a hard case trolley bag for check in. When we received the bag in ranchi, the hard case bag was damaged as there was a crack in the body near the wheel. The suitcase bag is now unusable. Attached is the picture of the same. We need a replacement/ cost for the bag. Please respond to parthojit. [protected]@gmail.com

I booked flight from bangalore to guwahati via delhi. When i got my luggage at guwahati airport, the lock of the bag was broken. I immediately complained to the nearest indigo employee. He took my number and told me that he will inform me within 2-3 days. But 10 days passed no calls. I want the explanation. Otherwise i'll have to go through other actions.

Hello sir,
I am mohammed qutubuddin, i have received email from "igo. [protected]@gmail.com" this related to indigo air ticketing for the job and i have paid 20, 929 rupees for training kit + training security + dresses and etc. Sir i have payment successfully through paytm and paytm numbers are name: 1. Mukesh and paytm number [protected],
2. Lata devi paytm number [protected].
I have screenshots of the payment through paytm in given pictures below.
He/she told me we will provide training kit with in a day but i have not received any kit or documents.
I have also requested them many many many times for the refund of my own money immediately because my situation wasn't good and i was facing some serious genuine problems and still.
They said you'll get all the refund which you have paid before within 45 working days.
I cant be able to wait till 45 working days due to my situation is not going good...
They betrayed with me. Their names and mobiles numbers are indigo airlines hr. Mr. Saurabh mobile no.[protected], hr. Mr. Ashish rathwal mobile no.+[protected], and hr. Ms. Nidhi mobile no.[protected]

Hence i'm ready to do the job with indigo airlines from in this month only.
Sir/madam
I request you to please take the all necessary actions on these guys and help me to get my refund back within 2-3 days,
I have to pay the money in hospital and for medicnes, even i have requested them with this problem but they have not taken any actions

Please find the all images given below for your reference.

Thanks and regards
Qutubuddin mohammed

I travelled to and fro by indigo airlines last week. But i misplaced my one way boarding pass (I have the return boarding pass) which i urgently need it to submit it to the company for reimbursement. I am trying to apply for a travel certificate but it is showing error everytime : incorrect email. Booking reference/pnr - fwshhb
Email id: [protected]@gmail.com

This is to register my complaint. My flight with bkg oel95s was missed due to poor handling at airport. I reported at airport at 4:12 and made to go to self check kiosk unnecessarily without even checking my flight was at 5 am. I lost precious 5 mins and made to walk long in long pathway when no one was at airport. Finally when i arrived at desk at 4:18 ruchita your staff told me the flight is closed now we cant give pass. This is ridiculous. I got delayed in traffic due to bridge repair work by 15 mins. After struggling to reach flimsy reason was given and boarding denied. Given a choice i will never fly indigo again. This is my resolve till i get satisfying answer. I lost precious meeting because of this attitude.

On 25 sep 2019, i booked indigo flight from indore to mumbai for 12 oct 2019 in 6e 655. Ref id - id 52ebd2976dee[protected], pnr ic5y5y.
The cost of the ticket rs. 2, 137 has bee debited from my sbi account, ref no [protected]/gahbwbzr2. However i did not received itinerary and on checking " payment pending ' is written.
Please clarify whether my booking is confirmed? If not whether i have to book again and will the debited money will be reimbursed?

Girish upadhya
Email. [protected]@yahoo.co.in
Mob [protected]

I got call from a lady she said shs work for and they are hiring for indigo airlines...
Askd me to pay 2500 as registration fees them 15500 for the post i applied for... And they sent me call letter also... A guys name rahul. Sharma who said he is senior hr indigo and later they asked me to pay 13500 for uniform and other things...
I said i cant apy tbis much money so they said pay 60% now and 40 later... I said no... Then a lady called me and said you have to pay 150 cancellatio. N fees then only u will get ur refund i paid but still didnt get my refund pls help...
I want my 18000 back. I have all the mails proof with me

This is adarsh baghel.
I am trying to get my travel certificate from past 2 days as my boarding pass got misplaced but every time it is showing error, enter correct e - mail address.
This is happening with all different emails i entered.
My reference no. Is = sgb9yz
My email address = [protected]@gmail.com
Journey date is =[protected]
From bengaluru to new delhi.
Kindly take required action on the issue
As early as possible.
It's urgent.