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Indraprastha Gas Limited [IGL] Complaints & Reviews

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Updated: Jun 10, 2025
Complaints 1756
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So far, so good. Indraprastha Gas Limited [IGL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indraprastha Gas Limited [IGL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Indraprastha Gas Limited [IGL] reviews & complaints page 10

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N
Nishkarsh Kaushik
from New Delhi, Delhi
Sep 2, 2022
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Piped Gas line not working properly

Address: B-42, First Floor, Shankar Garden, Vikaspuri,, Society gate in front of Metro Pillar No.617, New Delhi - 110018

Hi,

My IGL piped gas line NOT working properly. The gas flow is almost zero. Kindly attend to this on priority.

BP No.- [protected]...
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N
Niti bedi
from Delhi, Delhi
Sep 1, 2022
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Meter reading regarding

Address: 71b single story ramesh nagar

I have a IGL connection, but few month ago Meter Reading not propely check like month wise i will pay the bill for month wise but next bill generated is too high amount....
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N
Nidhi@09
from New Delhi, Delhi
Sep 1, 2022
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Delay in pipeline connection

Address: H no 261 gali no 10 ram shyam enclave near maharaja farm house chipiyana buzurg ghaziabad 201009

We had fill a form for pipeline connection and in our surroundings all of them get the connection but not in our house. We have talked with customer care they said it take 60 days time but the reason did not told us . So pls do it fast as soon as possible.
BP no is [protected].
Kalawati Devi...
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C
C-DART Consultant
from New Delhi, Delhi
Sep 1, 2022
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Modification of PNG installation

Address: 10 A Pocket E, Dilshad Garden Delhi 110095

Kindly shift PNG connection from Kitchen to outer wall of premises due to modification in House...
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J
jeeva86
from Hyderabad, Telangana
Sep 1, 2022
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Grievances regarding poor service of IGL representatives and contractors against TFT status pending in r/o your BP No

Dear Sir/Madam,

I would like to file a grievance against non issue of domestic gas connection. I am literally frustrated now, since I applied for IGL Gas pipeline connection in October 2021 for my house hold domestic use, IGL did feasibility check & passed then they raised payment order and I made full payment of Rs 7000/- upfront. Within a month they connected pipe & meter in my house however even after constantly follow...
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A
Arun Bindra
Aug 30, 2022
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Reading guy Attitude

Address: 12a -101 lotus panache sec 110 noida

12a-101, IGL guy for reading was pressuring to open door (unless will come after 02 months), kid alone refused to open door and requested to come later. Kindly check as at times kids might come under pressure and open door as may be this guy won’t come and will open door, later face some consequences and blame will be why you open door. Requesting Nimbus to take strict action against such ppl who threaten kids behind their parents....
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R
rahul151995
Aug 29, 2022
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To shift yellow colour png pipeline from my wall

Address: Flat No. 541, Shri Awas (L&T) Apartment, sector 18B, Dwarka, New Delhi - 110078

Hi

I am a non png user, despite of several request to shift igl pipeline fitted in my wall to outside of my house.

Renovation work is been delayed because of not attending the requests.

Kindly look into the matter and remove the connection line immediately....
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H
Hunny008
from Delhi, Delhi
Aug 27, 2022
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Activation of Gas connection

Address: C3/34, Sector 15, rohini, Near suman sweets delhi. 110089. MOB - 9812202802

Dear IGL team, Gas connection pipe has been installed last month at my hone and still Gas supply is not regulised. One technician came and he said still he did not receive the Map from IGL team. Kindly check and do needful ASAP....
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L
lacharjanata
Aug 24, 2022
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PNG Domestic connection

I have not been given the connection to my gas stove despite the fact that pipe and meter in my kitchen was installed more than a week ago on 17 August 2022.
The customer service is of no help, gives me service request numbers for every phone call and closing the same as resolved and completed very next day without doing any work!
The local dealer who accepted the request and payment is pathetic, they are only interested in...
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A
anupk9
from Noida, Uttar Pradesh
Aug 22, 2022
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Damage to ramp and sewer line

BP No. [protected], I had applied for temporary closure of the gas connection to house no. D-72, Sector 30, Noida some time in late June 2022 (No date is displayed in the complaint on IGL app) I received a call on the 1st of July 2022 to inform me that the IGL staff has arrived at D-72, Sector 30, Noida for disconnection, I reached the site and the meter was taken away by the staff and the connection closed. They were confused whether to close...
+3 photos
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A
amarnarwat
Aug 21, 2022
Oct 8, 2022
This thread was updated on Oct 8, 2022
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Late payment of bill charges for the month of june 22 in july22 bill

Address: IGL Bhawan Plot4 community centre RK PuramM

My BP No [protected] and my mob no is [protected] . I received june 22 bill of Rs 2791 with last date of payment on or before 9 july 22 . As per their instructions, the bill could be paid by cheque in drop box or by cash in the designated banks on or before due date. I dropped the cheque of the due amount on 29 june22 in the drop box at national Mandela Road. IGL claims that they take out the cheques at 4PM daily. they however did not take...
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R
RATNA PRIYA Kanchan
Aug 20, 2022
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Connection to gas stove

Need to connect the gas stove to the IGL connection....
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G
Gyannansh
from Delhi, Delhi
Aug 18, 2022
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Bill details not provided BP Number: 4000679949

Address: WZ-310, SHRI NAGAR, RANI BAGH, SHAKURBASTI,
Website: dp-mailprd.igl.co.in/?bp_number=4000679949-IGL

Dear Indraprastha Gas Limited [IGL],

Our BP Number id: [protected].

Customer Name: Kavita Bhatia.

we haven't received any kind of bill details, we have received only bill amount but option of viewing bill detail on your site is not working properly. Because of this we are unable to find out our bill charges, on what behalf you have charge that bill amount. So kindly, provide us Bill so that we...
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M
mahesh@7952
from Delhi, Delhi
Aug 17, 2022
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Regarding meter reading

I am Mahesh Joshi and My BP No. [protected] and My Igl connection my mother name Tulsi Jyoti and My contact number [protected], [protected] my complaint is every time your time send to me estimate bill why are not send meter reader for reading last time I have complaint in customer care then after complaint visit the reader my home and present time again same problem Meter reader not come in my house and your team generated estimate bill, why...
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A
Ashu1310
from MODINAGAR, Uttar Pradesh
Aug 17, 2022
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Supply Not Started Yet

Address: Ashutosh Kumar Chaurasia Address: C 351 MODIPON COLONY MODINAGAR , GHAZIABAD, UTTAR PRADESH-201204. Contact no.: +91-8588802904

Sir,
This is Ashutosh from Modinagar, Ghaziabad, uttar Prdaesh. Supply of IGL gas is started in our society in most of the houses from the last 3 month but till today supply not started in my house. It is requested you to kindly resolve the issue and start the supply as soon as possible.
Below consumer details for your reefrence.
Consumer Name: Ashutosh kumar chaurasia
Address: C 351 MODIPON COLONY MODINAGAR,...
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P
psrdad
Aug 16, 2022
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Non providing of a new PNG connection

Address: Qtr. No. 750, Type IV, Laxmi Bai Nagar, New Delhi-110023

In spite of every possible effort from my side for the last four months, I have not been provided the facility of a new PNG connection at my govt. quarter at Laxmi Bai Nagar, New Delhi. The customer care service is extremely poor as only assurance is being given from their end but the new connection has not been provided as of yet. This kind of service from a corporate group like IGL is highly disappointing and unexpected....
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D
Dhiraj28
Aug 7, 2022
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Poor Service at Nanak Pio CNG filling Station

At Nanak Pio, Delhi CNG station there is no availability to fill the tyres' air. The pump has a machine but it is always off and there is no attendant. I have been visiting the pump for more than 6 years and I have never seen the machine working. Every time I have to go to another pump where the air is available. When I enquired about the same the pump attended said it is the responsibility of the cleaner, but in the past 6 years I have never...
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K
krish13
from Gurgaon, Haryana
Aug 6, 2022
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IGL

Address: D-21, RAJPUR KHURD, GALI NO.2, PO- IGNOU, MAIDAN GARHI, N.D. - 110068

Dear IGL Associates.

I have been requesting IGL for a long time to get the gas connection started in my house but I am not getting any hearing.

Even IGL 's staff didn't corporate at all demanding money for changes in pipe line which was installed wrongly by IGL staff.

It has been 2 to 3 months with followup with IGL area supervisor, engineer, sometimes they say there is gas leakage in ground...
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V
Vkg90
from Delhi, Delhi
Aug 4, 2022
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Regarding water logging due to digging of holes and concreting.

Address: A-7, Pandav Nagar, Delhi-110092

This complaint is regarding concrete casting done for gas pipelines by IGL company on the by side of my main entrance. They have dug holes for connections and left them unfilled, some were filled, but not repaired up to the level. Further, they have cast a pillar type structure which has blocked the water flow of drainage, they have filled concrete in my drainage. The pit dug by them also gets filled with rain water and cause many problems....
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D
docsap
from Noida, Uttar Pradesh
Aug 3, 2022
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Delay in permanent disconnection request

Address: Delhi
Website: Iglonline.net

I requested for permanent disconnection of my bp no [protected] 0n 18 july after that I called again on 29 july than 1 August n 3rd August...i was provided with a no of control room [protected] & the persons misbehaved on call and misguided me that they will attend my complaint today n did same on each day uptil now my complaint registered is not taken care of and igl staff from control room keep misbehaving ...I have all the call recordings...
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