Jet Airways Complaints & Reviews

Hi,

Yesterday i booked the ticket from chennai to mumbai on 14th sep 18.
While payment through citrus via axis bank. Amount was deducted.

Flight no - 9w 460
Ticket reserved - 3 person
Reference detail - inb/[protected]/citrus payment solutions p

Kindly confirm the ticket is reserved or not. And send the copy of ticket to my email - [protected]@gmail.com

I have applying post ground staff for goa location GLB group delhi ( prime group).
i have pay amount steap by steap he can provided me letter of intent, then acknowledge letter, then he forward email me by Training Letter Send By [protected]@jetairways.com then he postpond my training i have pay 1.52 lac for job i dont beleave but i trust [protected]@jetairways.com email id 6 month completed but job not provided they can use your email id please give me help

My checked bag was lost on jet airways flight from london to mumbai. I submitted missing bag report; and was promised my bag would be delivered in a timely manner to my final destination at rajahmundry by jet airways.

It has been two days since any communication from jet airways and three days without my bag. I cannot perform my work duties here at the appm rajahmundry paper mill without work clothes from this bag.

All i have from the jet airways website lost baggage tracer is that it is out for delivery from hyderabad. No tracking of it from there. No estimated delivery date or time.

Jet airways did not propose or provide me any compensation my missing bag when i did the lost baggage report.

I am not happy with my dealings on this matter with jet airways and feel helpless.

I would like to know when my bag will be delivered and compensation for not being able to do my work duties at rajahmundry.

I had international ticket to Qatar from Pune to Doha via Mumbai in June. Which I had to cancel due to change of plans. The ticket was refundable and the refund amount is Rs. 15000. Because the foreign bank account in Qatar through which I had booked the ticket in May-18 got blocked due to non furnishing of certain Qatar Resident Permit documents, Jetairways refuses to refund the money to my Indian bank account, till i provide a closure letter from the Qatar Commercial Bank which can only be done by going physically to Qatar and closing the bank account.

Ticket No.[protected]

PNR : ENZXZP

Date of Travel : 30 Jun 2018

I had provided all the proofs including email and sms from bank account that my Qatar Commercial Bank account has been blocked and the reason why it has been blocked.

Jetairways first said to provide any document which shows that account has be blocked or deactivated, now they are insisting on closure letter.

This is completely unacceptable behavior as for any international travel if my card gets lost or stolen and I have to get it blocked, any Jetairways ticket bought on that card will not be refunded till i don't go and physically close that bank account.

Jetairways should simply transfer my money to my desired bank account after submitting ample proof and evidence of the case.

My name is abhay kumar i got an appointment letter from jet airways through mail.. I hve depoistled 5900rs as a certificate from civil aviation authuority through online on website www.caaionline.com..and now they were asking for 6000rs as health insurance from oriental health insurance co. Ltd in mumbai.. I want to know wheather it is fake appointment letter or it is real... Plz suggest...

I paid money due to they offer me a job, but they cheated me badly, kindly refund my amount

* first mail

Greeting from infinity services ltd.

I was a pleasure talking with you on today. As per our conversation i am sending you the complete job details and registration process at infinity service, it will help you to get your better understanding infinity job service offers complete solution to your career needs with our revolutionary career stairs - resume forward services, resume writing, success combo, job assistance, profile verification, career report aid which will help you to enhance your job search and increase the chances of getting interview calls for india, gulf and abroad.

Dear ketakee ramesh joshi,

You have been selected by jet airways at location in india for back office profile in dr. Babasheb ambedkar international (Nagpur airport). Company meal facility training salary will provide you full accommodation just like both side cab facility one time and also your package will be 25 k between 30 k depends also on the post of the candidates.in training you will get half salary, after training you will get full salary.
Also make a payment of 2000 rs. Only all govt taxes included in our company for your reference id card, at your joining day not before this amount is totally refundable& if you're not qualified any interview in that case your amount is refundable and company will also support in your interview rounds about 80 to 90 % that is why the job is sure from our side there are 3 rounds of interview 1st is online test, 2nd is telephonic round & 3rd is face to face round of interview direct front of hr.

Infinityservices. [protected]@outlook.com

Thanks, & hr
Praveen

[protected]

*second email

[28/07, 13:28] keta: 2 msg

Reference id : 5698386

Job designation: back office customer id: 5698386
State: maharashtra city: nagpur

Qualification: graduation gender: male
Experience: fresher salary 25 k to 35 k
Job profile3 back office
Industrial: aviation industry
Executive name: praveeen contact no:
[protected]
Reference charge =2000 (Refundable amount)

Thanks & regards
Hr team

* third email

Dear ketakee ramesh joshi,

It is pleasure talking to you on phone. Your resume has been accepted for jet airways for back office profile for dr. Babasheb ambedkar international airport location. As per your online test, the company has intimate us to verify your documents.
Your document has been verified from the relevant organisation of jet airways.
For the verification of document, you have to pay rs 6200/- which is not a chargeable amount. This is a refundable amount.

You get this amount in your face to face interview.
Your telephonic round of interview has been line up at 03:30 pm to 05:30 pm today.
Complete your payment procedure up to 01:00 pm today, so that at 03:00 pm to 05:00 pm your telephonic round of interview has been conducted.

We wish you a good future ahead.


Thanks & regards,
(Verification team)
Hr & team

They cheated me taking money 2000, please refund my amount, why you people cheat us, we are middle class family, please refund me

Merger of JP Membership Account - Not Resolved

I have raised a request to merger of JP Membership Account[protected] from 19th July 2017 with Reference ID =[protected] which is still not Resolved.

I have been following up continuously by emails & also by calling the Jetairways support number.

Only Assurance are been committed to resolve the merger issue - both on telephone as well as emails.

It is now long wait to get this issue re-solved. It seems that Jet airways such a huge organization does not pay any attention to customers. It takes the customers for granted, I guess this is the strategy to play with customers & take them on ride.

Such a is horrible & terrible Service provided on ground.

This is ridiculous as I have been speaking to your customer care 12-15 times from last week but no action was taken.

This process is disappointing. If this is how you would treat a so called “jet privileged” member then why at all these schemes in place?

Hello, sir/mam, im raju from banglore, i hav applied a job in airline as ground staff n i hav attented online test n phone call interview, n they gave me bound letter, offer letter from jetairways n airport authority, n later they said me to pay amt often so i hav paid amt of 100300 they said me ul b having interview n medical checkup, n they gave me date on 20th july ur training will b, n they gave me a ticket i showed in devanahalli airport they said ur name s nt mentioned in ticket n its an invalid ticket, n i asked dt guy in mobile so he transfered the call to her HR, she said ul b havng ur medical checkup n interview on 3rd aug n ur flight will b on 7th aug fo training, they said il provide u the ticket to mumbai last satuerday evening bt stiill they havent, nw im calling to that client he s nt igoring my call n he blocked me in wtsapp, i dono wt to do sir plz help me
client name is krunal chaudhry
client number [protected]
i hav paid 25300 amt through patym number [protected]
n i hav paid remaining amt through patym bank transfer to HR NAME, abdul mohin khan
acc name is abdul mohin khan
acc number is [protected]
ifsc code VIJB0007691
AND client HR name is neha kumari sharma
PLZZZhelp me to get my money back to transfer plz im in financial problem plz

Last night i was travelling from delhi flight number323 to ahmedabad when i reached ahmedabad my bag was missing after that i complaint against my bag they told me sorry sir ur bag is at delhi airport after that i went to the hotel they called me in morning 7:-[ 30 your bag is arived sir u can take from airport when i reached there sorry sir its on next flight u have to weight 3 hours not respond good to me i came here for one day business trip wht will do know i m at airport right now i m sick now i will neaver travel jet again

My daughter traveled from delhi to bangalore on 02 jan 2018. Her baggage could not be found at bangalore airport and was delivered later on 03 jan 2018 in the evening.
Since she had important assignments at bangalore she was not only put to a lot of inconvenience but also had to make suitable purchases for appropriate attire during the meeting.
On raising the matter with jet airways i was told an amount of rs 2000 would be refunded. Although the harassment she went through and the expenditure incurred was much more, yet we agreed for reimbursement of the said amount.

A number of mails (Approximate 22) sin january to now, have since been exchanged and i was asked for various documents, all of which were mailed in response.

It is really astonishing and vexing that an organisation of the status of jet airways has not yet reimbursed the amount. Despite the experience being harrowing it leaves jet airways in a very poor light. I have no options but to approach the consumer forum for he harrassement caused.

Best regards

Last complaint to mr agarwal as under

Referenceid=[protected]' lost baggage complaint no 9w506702 non receipt of refund

Anil anand
Attachmentsjul 24 (2 days ago)
To amit. Agarwal
Dear mr agarwal,

My daughter traveled from delhi to bangalore on 02 jan 2018. Her baggage could not be found at bangalore airport and was delivered later on 03 jan 2018 in the evening.
Since she had important assignments at bangalore she was not only put to a lot of inconvenience but also had to make suitable purchases for appropriate attire during the meeting.
On raising the matter with jet airways i was told an amount of rs 2000 would be refunded. Although the harassment she went through and the expenditure incurred was much more, yet we agreed for reimbursement of the said amount.

A number of mails have since been exchanged and i was asked for various documents, all of which were mailed in response.

It is really astonishing and vexing that an organisation of the status of jet airways has not yet reimbursed the amount. Despite the experience being harrowing it leaves jet airways in a very poor light. I have no options but to approach the consumer forum for he harrassement caused.

Copy of all the mails exchanged is attached.

Best regards

Last complaint as under
Referenceid=[protected]' lost baggage complaint no 9w506702 non receipt of refund

Anil anand
Attachmentsjul 24 (2 days ago)
To amit. Agarwal
Dear mr agarwal,

My daughter traveled from delhi to bangalore on 02 jan 2018. Her baggage could not be found at bangalore airport and was delivered later on 03 jan 2018 in the evening.
Since she had important assignments at bangalore she was not only put to a lot of inconvenience but also had to make suitable purchases for appropriate attire during the meeting.
On raising the matter with jet airways i was told an amount of rs 2000 would be refunded. Although the harassment she went through and the expenditure incurred was much more, yet we agreed for reimbursement of the said amount.

A number of mails have since been exchanged and i was asked for various documents, all of which were mailed in response.

It is really astonishing and vexing that an organisation of the status of jet airways has not yet reimbursed the amount. Despite the experience being harrowing it leaves jet airways in a very poor light. I have no options but to approach the consumer forum for he harrassement caused.

Copy of all the mails exchanged is attached.

Best regards

Sir, i m manish kumar, 24, i m living in a local area of jangli mai asthan balughat, muzaffarpur., bihar.

There is a factory which is just next to my building. When they start there machine, the annoying noise is disturbing us.. And also when there heavy machine start running, my house's wall got shaking and my window's glass also shake and make sound...
Sir, if the wall which is shaking, will fall then there it will cause of death,

This factory is running by two partner named jitendra and manish...

I am from canada, i am in india for my vacation for next couple of weeks.. As i am travelling places i need to carry access luggage. I requested jet airways to increase my luggage by 10kgs they charged me twice the same amount of money 8000 rs for a flight from delhi to mumbai! When i requested for refund they said they cannot pay me back! Can someone please guide me the process to get the money back please thanks

I am travelling on pnr no. Hghlam from bdq to bom on 25/07/2018, flight no. 9w-414
I went to bdq airport counter on 23/07/2018, as i wanted to pay for my excess baggage of 15 kgs. At the counter i was informed that they no more do it at the ticketing counter and i have to get it done online, on jet airways website,
I logged in jet airways website and entered my details and purchased for 15 kgs of excess baggage. I entered my debit card details and after transacting clicked on proceed.
After the process i got a confirmation that the amount was deducted twice i. E for 30 kgs. I immediately asked the counter official to check and he confirmed that it is deducted for 30 kgs[protected] — 15 kgs, and[protected] — another 15 kgs) but he could not refund.
He advised to call the contact centre which i did on [protected], and spoke to one mr. Fahad and requested him to refund me 15 kgs excess baggage which he denied saying that this is non refundable.
How can it be so? I had clicked on 15 kgs, and the transaction happened twice, and i immediately called all concerned, it was not any delay on my part. This is so wrong on your part to say that it is not refundable, this is not a ticket, but it is extra baggage. And when we are talking of digital payments mistakes do happen, so please look into the matter and refund me the excess of 15kgs which you have billed.
Expecting a immediate refund, since it is my hard earned money and my intention was not to request at the boarding counter but travel with all ease and pay the airline for my excess baggage rather than argue at the boarding gate.

We made a purchase of rs 6400.00 for extra baggage on 04/5-jun-18 at jet airways, mumbai using our i&m classic credit on the jet airways website.

When checking in on 06-jun-18, at kolkata, for flight 9w 472, e-ticket[protected], we were told that this payment was not received by jet airways and we were made to pay rs 8, 000.00 for the same extra baggage, to board the flight.

I&m informs that the rs 6400.00 has been paid to jet airways, through
Authorization code 012237
R r number 74766518156822652520213

Kindly refund our rs 8000.00

Dear Sir/ Madam,

I take it as unfortunate to have to register this complaint.

I travelled from Dubai to Srinagar on a corporate ticket by your Jet Airways flight number 9W 0547 Dubai - Delhi dated 19th July 2018 with a transit of 7 hours 40 minutes at Delhi and onwards by Flight number 9W 0601 from Delhi to Srinagar dated 20th July 2018

At Delhi around 9:00am I handed over my luggage at the Jet Airways Luggage drop counter for the flight number 9W 0601 where a lady was doing the check-in who recorded the gate number on my boarding pass.

Upon arrival at Srinagar it was shocking to know that my luggage was missing. I immediately contacted the Jet Airways personnel at the airport. They were simply not able to tell me anything about my luggage or locate my luggage.

What I found strange is after waiting for the an hour the staff at Srinagar airport were not able to locate my baggage or give any kind of assurance as to how long it will take to get any update on the same. This is completely unexpected and unacceptable from a reputed company.

I would like to draw your attention to the fact that the baggage has been lost between my check-in point at Delhi and my arrival point at Srinagar.

In case, it was not loaded in the flight then the baggage should have been there at Delhi airport and a responsible organization would have certainly returned the baggage to the concerned section and should have been readily located upon enquiry.

The baggage does not only contained my clothing but also my certificates which I earned after many many years of took and efforts. I am traveling to India to get certificates verified and authenticated from the institution as part of requirement of my employment.

The irresponsible / carelessness attitude of the staff has put my career at stake.

I am astonished that your organization does not hav any proper and quick system in plan for quick tracking and safety of the check-in baggage.

I think it can be tracked from CCTV footage also.

I was also told that I will be informed about the developments by 4pm today and I didn’t receive any updates from your Srinagar airport Srinagar and no response to the call made to the Srinagar airport Jet Airways number shared with me.

I hope this complaint does not fall in deaf ears.

Regards,

Zienat Saleem Mir
Complaint reference number: SXR9W10666
Flight number: 9W0601
Seat Number: 11F

I availed a flight from kolkata to Delhi (service provider : Jet Airways, PNR:NXHSIA on 20.07.2018). When I received my luggage from the belt I found out that the wheel of my trolley was missing. My luggage was quite heavy. I had to face a lot of trouble carrying such a huge bag without wheels. I don't know what to do right then. But I expect that the authority must look into the matter and take necessary steps. Why should a bag be so badly handled by the staffs that the wheels get detached? Also I will not be able to use that bag anymore.

Thanks,
Krishna Karmakar

I kasturi Dutta flying from guwahati to Delhi on 18th July 2018 pnr. OHIATU..I met that arrogant woman in jet airways counter I guess her name is nazreen or nasreen..she treat people like [censored] as soon as I came to the counter she gave a [censored] look nd was telling that helper guy that u should know all economy class people..who the hell is she ? She is just a [censored]ing servant of jet..I would never fly by jet ever.[censored]...she bounded me to use slang bcz she can't be better described than that.

Flight No: 9W 392
From: Hyderabad
To: Mumbai
PNR No: GOKARN
Date: 17th July 2018

The Meal provided in flight was below the standard Quality. My health deteriorated right after having it. And im suffering from Serious food poisoning cause of the same.

Also in terms of taste it just had salt with no other flavor.
And in terms of Meal ( Dinner) the quantity was too less.

Hi this is satish
They told that ( jetairway) they provide job in Bangalore international airport. For that job they ask some money
1650 for test
5700 for document verification charges
25000 for training charges
32500 for I'd card they said whole money should refunded within 7 days after joining 31 July 2017 is my joining date before that they will switch off there Mobile phone

Her name is deepika mob - [protected]

Plz help me to get my money back I paid 79500 .

I have requested by mail to cancel my flight last night . My flight is for today at 1pm but no has replied me or called me . There are no answers to the calls and emails . I want my refund money back. It is written on the jet airways site the you can cancel your flight before 3 hours of the departure. They should redund whatever the amount is . No response of customer care. Bad service.