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KFC India Complaints & Reviews

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Updated: May 5, 2026

Complaints 2781

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513

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2268

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KFC India reviews & complaints page 54

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I placed an order using the KFC app. I made a UPI payment of rupees 1063.99 rupees. My account got debited but my order never got placed and I never received or heard anything back from them. This happened at 1:56 pm on 21 October 2021.

here are the details of the transaction.
Collect ID: HDFC1948C6905D4C5497B58666EB177F16
Transaction ID: T2110211357104723458173
Paid to: yumrestaurantindia.[protected]@hdfcbank

Oct 23, 2021

Complaint marked as Resolved

Got a mail from KFC asking for my contact information and the name of the nearest KFC near me. after getting a call from that KFC. they inquired about my issue then asked me to send the transaction ID-related screenshot. got my refund after 2 days.

KFC India customer support has been notified about the posted complaint.

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J

Jacgi

from Mysore, Karnataka

Oct 27, 2021

This is how KFC India works very sad franchise even the response from customer service is so arrogant as if they are doing a favor

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Address: Orion Mall, Brigade gateway, Bangalore

Today morning around 11 am -11.15 am, I visited KFC Outlet at Orion Mall, Brigade Gateway.
I ordered 12 pc boneless strips for Rs.350 as take away. Payment was made by my credit card.

The items were packed and given to me.

When I opened the package at home around noon, I found there only 8 pcs, instead of 12 pc ordered by me.

If you check your CCTV records or inventory, you can confirm my report.
Pl check and revert.
Thank you,
Raghuveeran K

KFC India customer support has been notified about the posted complaint.

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Address: VISAKHAPATNAM, near rtc complex

After the pandemic, we r in fear to be close contact with others, but here the line of public is not maintained and it took 20 mins to complete the payment order of 6 person. There was only one counter to the whole kfc branch. We are here to eat not to wait just for conforming our order.

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This is regarding request a refund.
I have ordered on July 13th and it is cancelled. But amount is not refunded. Customer care support team is not responding properly. I have mailed to support team with necessary details. but no use. Kindly resolve this issue.

restaurant details: KFC Miyapur, Hyderabad
order ID: K357W00533
order amount: 1251.50 INR
transaction ID:[protected]
date: 13-july-2021
mode of payment: online
payment reference :[protected]

Nov 19, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2021

KFC India Customer Care's response Hi Shilpa, we understand that the delay is disappointing. We assure you that our team will get back to you soon with an update on your concern.

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I placed an order from the KFC app on 17th October, 11:35 am. The money has been debited the order has not been placed. I need my money immediately. Kindly look into this matter ASAP
A picture of the amount deducted has been attached for your reference.

Nov 20, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2021

KFC India Customer Care's response Hi Deneta, sorry to have disappointed you. Please share your feedback on [protected]@yum.com. We will connect back shortly.

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Address: Kfc bangalore airport

I had kfc burger from bangalore airport on 23th September, the burger bread was completely rotten..after eating I was not feeling good and vomited instantly.. then onwards I was not feeling good and always feeling a pain in stomach so I consulted doctor ..she said its because of stomach infection from the burger bread. Its been a month they problem is still not resolved.I swear I will not go for KFC in my life.

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Oct 19, 2021

Verified Support

Apologies for the inconvenience caused, Kuheli. Request you to share your contact number, email ID, order ID and restaurant details via [protected]@yum.com. We will surely assist you further with your concern.

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I had placed order through KFC online twice on 29-Sep-2021 and the payment was deducted through Google pay for 783 each . I didn't receive any order and when I spoke to customer care, they said there is technical issue and will be refunded. I received refund of one payment. However the second one is still pending. And any time I speak to customer care, they keep saying they will arrange call back in 15 mins. But I haven't received any single call from KFC guys.

When I reached out to the store guy, he said he has raised complaint and I have also sent email. But its been almost 19 days and I haven't received my refund amount yet.

Nov 23, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2021

KFC India Customer Care's response Apologies Nanraj! Our first priority is that our customers have a great experience. Request you to share your feedback on [protected]@yum.com. We'll connect with you shortly.

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Address: Manipal Karnataka

Bone are turn black an meat is like fungal meat is not proper

Nov 20, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Oct 18, 2021

Updated by Varun V Kaup Meat and bone older then a month

Verified Support

Oct 19, 2021

KFC India Customer Care's response Apologies Varun! Our first priority is that our customers have a great experience. Request you to share your feedback on [protected]@yum.com. We'll connect with you shortly.

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On 17 oct 2021 i placed take away order of 540 rs through official kfc app using UPI. After successful payment amount deducted from my account but order not placed and error page appeared. I tried to call customer care but nobody picked up. I need my amount refund. Kindly resolve this issue ASAP

Please find attached screenshot for ref.

Oct 22, 2021

Complaint marked as Resolved

Wait settlement doen within 7 days

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Address: Kfc agartala

I wrote a complain before but not sure if it's submitted or not so writing it again.
I ordered from Kfc app at around 5.50pm 17 October 2021 (Kfc Agartala, Tripura) & money was deducted from my account as i paid from paytm. & there is no message or Email from Kfc about my order (but my money is deducted) & then i called the customer care but didn't get any response as they cutted the call. Its 18 October 2021, 11.20am now, i still didn't get any response from Kfc or no refunds. Please kindly look into this matter & refund money asap. Hope it resolve fast.
Thank you.

KFC India customer support has been notified about the posted complaint.

Oct 20, 2021

Updated by Rebii Its been 2 days when will my complain be resolved & when ill get refund??

Oct 27, 2021

Updated by Rebii Day 10 no updates about refund or anything.

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I was served raw (cold in center) burger. The manager didnt not react and accepted the issue and went inside even without solving the issue. This happend just now and it was in Velachery opp to grand mall Chennai.

Nov 20, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2021

KFC India Customer Care's response We'd really like to review this, Mohan. Please share your contact number, email ID, restaurant details and order ID via [protected]@yum.com, so that our team can get in touch with you regarding the same.

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I ordered the kfc on 3oct 2021 my order time is 04:19pm...and my money also get deduct from my Paytm wallet ..I already raised a complaint on same day till now I didn't get my money refund in my Paytm wallet my contact detail is [protected]...and debit amount is 413Rs
I lived in Faridabad Greenfield near NHPC metro station.

Nov 19, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2021

KFC India Customer Care's response Hi Shubham, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.

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Address: Lajpat Nagar 2

We had ordered a super saver meal at the Lajpat Nagar 2, Central Market KFC outlet but in the pieces of boneless chicken there were a few hair strands

Nov 17, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2021

KFC India Customer Care's response Apologies Lavanya! Our first priority is that our customers have a great experience. Request you to share your feedback on [protected]@yum.com. We'll connect with you shortly.

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I ordered 1 veg zinger and and tandoori zinger box. My order was missing the following items
Regular friesx2
And instead of tandoori zinger I got ordinary zinger
And missing dips

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Oct 15, 2021

Verified Support

We'd really like to review this, Siddhartha. Please share your contact number, email ID, restaurant details and order ID via [protected]@yum.com, so that our team can get in touch with you regarding the same.

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Address: Manakkunnath House , Irinjalakuda, Thrissur, Kerala

Here in Irinjalakuda KFC started a new outlet, but they are not mentioning about Wednesday offers and charging the normal days rate. On 06/10/2021 Wednesday i bought 2 set of 8 piece boneless strips one set cost 400rs. Today 13/10/2021 morning i came to know there is an offer and 12piece boneless strips cost only 350rs. so i went and bought one set. in evening i again went to buy another set at that time staff told 12piece cost 450rs, when i re-questioned they told its only 350.

Inv No. K[protected]

the above one is one of the bill which i bought first.

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So I ordered from KFC app and made the payment through Amazon UPI, the amount was deducted but there was an error on the payment page of the KFC app, I called KFC customer care and was assured that I'll get a refund but it has been 3 days and I have not yet received it.

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Address: Bengalore

Hello
Complaining about rude behaviour of the kfc guy, namely Prasad.. very bad experience happened in Hyderabad airport, KFC outlet.. even thou their were enough hot and crispy & hot wings but he denied to take my order.. is it bcz of racist?? Bcz I can sense from his behaviour.. please take the necessary action to ensure the brand value, even I am posting the same in social medias.. on these racist activities in Hyd airports.. and his manager contact number [protected]

U can contact me : [protected] (Chetan)

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C

chethan b k

Oct 12, 2021

Plz take the necessary action

KFC India Customer Care

from Mumbai, Maharashtra

Oct 13, 2021

Verified Support

Hi Chethan, sorry to have disappointed you. Please share your feedback on [protected]@yum.com. We will connect back shortly.

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Address: Kfc ,opposite bapuji dental college, Davangere,karnataka

I have paid through phone pe, which showed deducted amount, but the cashier said it's not deducted and asked me to give my card and deducted money again
I have been repeatedly calling them foe refund, but they say it will.happen with 7 working days and it hasnt for over half a month.

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Oct 13, 2021

Verified Support

Hi Michelle, sorry to have disappointed you. Please share your feedback on [protected]@yum.com. We will connect back shortly.

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Address: Assam

Website: Yum Restaurant India Private Limited

Money deducted which was paid via UPI but no order received and no message regarding placement of order

Nov 14, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2021

KFC India Customer Care's response Hi, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.

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Address: mukeria bhangala

As i went to kfc drive thru, i tried pay thru paytm, from my side it got paid but the staff denied that the transaction time is out nd we didnt receive any money, i paid cash also over there. satff of kfc told me that this ammount will get back to uh thr refund but its more than 8 days i didnt recive my ammount.

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