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KFC India Complaints & Reviews

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Updated: Oct 25, 2025
Complaints 2733
Resolved
508
Unresolved
2225
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KFC India reviews & complaints page 54

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P
Prem210121
from Chennai, Tamil Nadu
Sep 29, 2021
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My balance is deducted from my Paytm but order is not placed. Can you please refund my money as soon as possible.
+1 photos
KFC India customer support has been notified about the posted complaint.
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    V
    Vamshi Rao
    Sep 29, 2021
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    Hi Team,

    regarding one transaction issue I have dropped an email to [protected]@yum.com but they are not able to resolve my query so can I have next level of escalation contact details
    KFC India customer support has been notified about the posted complaint.
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      S
      Subash446446
      Sep 28, 2021
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      Address: Plot No, 604, Brough Rd, V Chatram, Erode Fort, Erode, Tamil Nadu 638001

      They served tomato sauce in small packets, and I really disappointed, even in local fast food hotels provide a tomoto sauce in a big bottles, and this is international fast food hotel(KFC), they provide sauce in small pockets and it's hard to eat with potato fries and all type of chicken foods and its very small amount, not enough for a full chicken burger and potato fries.
      Please increase the size of the tomoto sauce and avoid small packets. It's really disappointed to customers.
      KFC India customer support has been notified about the posted complaint.
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        S
        Shyam Kumar S
        Sep 27, 2021
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        Address: Hilite mall, kozhikode

        I have visited ur KFC branch in hilite mall and ordered for 12 pieces chicken packages meal but not received the complete food items. Kindly let me know what are additional items along with 1454/- order. We received only 12 pieces chicken 😄. I tried to call ur branch but no response.

        My came contact number is [protected]
        KFC India customer support has been notified about the posted complaint.
        View replies
        We'd really like to review this, Shyam. Please share your contact number, email ID, restaurant details and order ID via [protected]@yum.com, so that our team can get in touch with you regarding the same.
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          S
          skippy
          from Mumbai, Maharashtra
          Sep 27, 2021
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          Address: KFC, Frazer Town, Bangalore 560005, India

          I submitted a complaint regarding KFC Mosque Road Bangalore 560005, India using the footpath to stack used crates. I received no reply and this illegal practice continues.
          KFC India customer support has been notified about the posted complaint.
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          Allow us to review this. Please share your contact number via [protected]@yum.com, so that our team can connect with you at the earliest.
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            J
            Junedansari
            from Mumbai, Maharashtra
            Sep 26, 2021
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            On sep I decided to order kfc knowingly online service sucks but still I ordered I spent 610 on order but it didn’t got confirmed and amount got debited and it has been a week the amount is not refunded to me very disappointing service by kfc as always
            KFC India customer support has been notified about the posted complaint.
            View replies
            Hi Juned, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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              K
              komal__kapoor_
              from Gurugram, Haryana
              Sep 25, 2021
              Resolved
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              Resolved

              Hair in Food

              Hi,

              I just ordered this bucket from KFC and I’m truly disappointed with the food that I’ve received. I found hair in the food that I ordered for my niece’s first birthday because she wanted to have chicken. Now we can’t even consume this and all my money has went to waste. Kindly take this order from me and refund me my amount. Didn’t expect this from such a big multinational food chain brand.

              Order...
              +1 photos
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              K
              komal__kapoor_
              from Gurugram, Haryana
              Sep 25, 2021
              Resolved
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              Resolved

              I just ordered this bucket from KFC and I’m truly disappointed with the food that I’ve received. I found hair in the food that I ordered for my niece’s first birthday because she wanted to have chicken. Now we can’t even consume this and all my money has went to waste. Kindly take this order from me and refund me my amount. Didn’t expect this from such a big multinational food chain brand.

              Order Id- K120K45619

              Kindly refund my money at the earliest.
              +1 photos
              May 28, 2022
              Complaint marked as Resolved 
              KFC India customer support has been notified about the posted complaint.
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                S
                Sachin025
                from Delhi, Delhi
                Sep 24, 2021
                Resolved
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                Resolved

                Order not received yet

                Address: Dp-194 pitam pura delhi -110034

                I placed an order order id :[protected] at 9:14pm dated 24/09/2021 nd made the payment through paytm transaction id: [protected] and not recieved this order yet….very poor service..

                Sachin narang
                [protected]...
                +1 photos
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                A
                Afzal Subair
                Sep 24, 2021
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                My name is Afsal from kerala visited kollam kfc ordered for a take away..

                I lost more than one hour

                Thanks
                [protected]
                KFC India customer support has been notified about the posted complaint.
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                  R
                  Rashid2114
                  from ernakulam, Kerala
                  Sep 24, 2021
                  Resolved
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                  Resolved

                  Hello,
                  I placed an order using the KFC app using UPI payment option and the amount was debited but the order was not placed .I place a second order and it was successful Kindly you help me with the refund fo the first order.
                  +1 photos
                  Sep 24, 2021
                  Complaint marked as Resolved 
                  KFC mailed me right now and it's been initiated
                  KFC India customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 27, 2021
                  KFC India Customer Care's response                   Hi Rashid, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                    H
                    HariKrishna Chavakula
                    Sep 23, 2021
                    Resolved
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                    Resolved

                    Address: bhimavaram

                    My transaction id
                    T2109181701568562626653
                    UTR:[protected]
                    YUM RESTAURANT INDIA PRIVATE LIMITED
                    order no plast
                    but amout cut
                    payamen no recevied
                    +2 photos
                    Oct 28, 2021
                    Complaint marked as Resolved 
                    KFC India customer support has been notified about the posted complaint.
                    Sep 23, 2021
                    Updated by HariKrishna Chavakula                     no mor photos
                    Verified Support
                    Sep 25, 2021
                    KFC India Customer Care's response                     Hello,

                    We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                    Regards,
                    KFC India
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                      B
                      Bunu Chettri
                      Sep 23, 2021
                      Resolved
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                      Resolved

                      My order not deliver

                      Address: Tna complex Gangtok

                      I have not received my order .
                      Which I order online.
                      And now I want to cancel my order
                      And want my money back....
                      +2 photos
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                      V
                      Vijay Panneerselvam
                      Sep 22, 2021
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                      Kfc app ordered but due to Payment issue ordered not placed kindly to be refunded my money
                      +1 photos
                      KFC India customer support has been notified about the posted complaint.
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                        S
                        Suryanshi Dubey
                        Sep 22, 2021
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                        I've paid 545 rs to kfc Faridabad in crown interior mall, the money is out from my wallet but they are saying the patent is done.
                        Kindly do something about it
                        KFC India customer support has been notified about the posted complaint.
                        View replies
                        Hi Suryanshi, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                          A
                          abhay3739
                          from Panchkula, Haryana
                          Sep 21, 2021
                          Resolved
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                          Resolved

                          Address: Panchkula Haryana 134113

                          I have placed my order recently but order didn't placed but my amount got deducted
                          +1 photos
                          Oct 23, 2021
                          Complaint marked as Resolved 
                          KFC India customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 22, 2021
                          KFC India Customer Care's response                           Hello,

                          We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                          Regards,
                          KFC India
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                          Did you get your refund?
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                            S
                            Simmi23
                            Sep 20, 2021
                            Resolved
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                            Resolved

                            Address: Berhampur

                            I ordered from kfc website on 20 September. I completely my payment through upi. The amount got deducted but the order didn't got conformed.
                            +1 photos
                            Oct 29, 2021
                            Complaint marked as Resolved 
                            KFC India customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 21, 2021
                            KFC India Customer Care's response                             Hi, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
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                              R
                              rishab_raghav
                              Sep 17, 2021
                              Resolved
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                              Resolved

                              Address: KFC SEC 142 NOIDA EXPRESSWAY, Advant IT Park

                              I ordered through UPI on KFC SEC 142 NOIDA EXPRESSWAY, payment mode was QR CODE. The payment was successful from my side but they denied that they didn't receive the payment and asked me to pay again so I paid. they told me to wait 7-10 days for refund of the first payment. Now it's been 12 days, no refund received. I talked to my bank they're saying "Your UPI transaction has been successfully processed from our end". My bank was Paytm Payments Bank. My account details are:
                              Name - RISHABH RAGHAV
                              Account Number[protected]
                              IFSC - PYTM0123456
                              UPI ID - [protected]@paytm
                              On asking to provide their failed statement they only provided me a excel sheet(Attached with this complaint), no any genuine receipt.

                              Contact me on - [protected]@gmail.com, [protected]/[protected]
                              +1 photos
                              Oct 22, 2021
                              Complaint marked as Resolved 
                              KFC India customer support has been notified about the posted complaint.
                              Sep 18, 2021
                              Updated by rishab_raghav                               screenshot of payment

                              Verified Support
                              Sep 18, 2021
                              KFC India Customer Care's response                               Hello,

                              We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect
                              with you shortly.

                              Regards,
                              KFC India
                              View replies
                              Hi Rishab,

                              We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                              Regards,
                              KFC India
                              Reply
                              rishab_raghav's [Complaint's author] reply, Sep 18, 2021
                              Contact Number- 9997053746/9410224643.
                              Restaurant details- KFC SEC 142 NOIDA EXPRESSWAY, Advant IT Park.
                              Order amount- Rs- 1615/-
                              UPI Reference ID- 124889676495
                              Date & Time- 05 sep 2021, 06:50:14 PM
                              Mode of Payment- UPI (QR CODE).
                              Payment bank- Paytm Payments Bank.
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                                S
                                Sqw
                                from Delhi, Delhi
                                Sep 17, 2021
                                Resolved
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                                Resolved

                                Address: Kfc mahavir enclave.....palam dabri road....new delhi...

                                Order placed ...and money deducted from...account but order not received...
                                +1 photos
                                Oct 18, 2021
                                Complaint marked as Resolved 
                                KFC India customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 17, 2021
                                KFC India Customer Care's response                                 Hello,

                                We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                                Regards,
                                KFC India
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                                  J
                                  Jatin28g
                                  Sep 17, 2021
                                  Resolved
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                                  Resolved

                                  Absolutely disgusting service.
                                  Paid ₹239 on 28th August in store using Paytm at Supermart 1 Gurgaon. My money got debited but the cashier refused and said he didn't recieve the payment and I would recieve a refund within 48hrs.

                                  3 weeks have passed by I haven't received my refund.
                                  I was assured that I would Recieve the refund within 48 hrs.

                                  store manager isn't responding as well.
                                  Your Twitter handle isn't replying as well.

                                  Please see the attached screenshot.

                                  Extremely pathetic service. I'll be going to consumer court if i do not get the refund.
                                  Oct 25, 2021
                                  Complaint marked as Resolved 
                                  KFC India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 17, 2021
                                  KFC India Customer Care's response                                   Hello,

                                  We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                                  Regards,
                                  KFC India
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