Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Hello Sir,

I am writing this mail in complete anguish and disgust. There is no care for the customer at MTNL.

There has been no reply to my queries from MTNL sent to you below and on top of that i saw today online that my bill has come close to 2500 Rupees.

I changed the plan to Unlimited from 31st of Oct 2009 and the work order was also released to that effect and i personally went to the Rajouri...

A complaint for faulty telephone instrument and its replacement made on 18.11.2009 vide complainte No. 4090 on 197 and 5874 on 19.11.09, 1458 on 26.11.2009,4758 on 26.11.2009, 180 on 30.11.2009, 110dt. 9.12.2009 and 260 dt. 10.12.2009. Also spoke , the other day to enquiry of telephone exchange, Sector VI, Rohini. However, the faulty instrument is yet to be replaced...

I am using MTNL Dolphin mobile connection bearing account number: 9119226, MTNl has deactivated my services & permanently blocked my SIM without any request or without any failure in bill payment My mobile number is [protected]...

Dear Sir,

This is to inform you that i am one of the user of Mtnl broadband connection & for last few months i am not able to use my email accounts like www.yahoomail.com,www.hotmail.com,www.gmail.com. 7 i am also unable to open various social networking website like www.facebook.com,orkut,yahoo messenger etc.

Every time i complaint to customer care department regarding my problem they repeatedely say their...

telephone instrument never worked.i have lodged complaint many times but of no use....

See the Below Mail which I have wrote MTNL DOLPHIN But they are Not Bother to revert also

----- Forwarded Message ----
From: Elvis Crasto <[protected]@yahoo.com>
To: feedback.[protected]@mtnl.net.in; dolphin.[protected]@mtnl.net.in; bhayander.[protected]@mtnl.net.in
Cc: [protected]@trai.gov.in
Sent: Tue, December 1, 2009 2:18:43 AM
Subject: Re: Improve Your service (Dolphin No.[protected])

SAME...

dear sir



i shall be grate ful if you kindly forward this mail to mtnl chairman, i am giving example of gprs service



my mobile no [protected] and on an average i pay monthly bill around rs. 900 pm , last 15 days whenever i want connect to gprs message coming out gprs not subscribed, but my gprs service was activated since last 2 years, when today around 5.30 pm i call on 1503 the...

FROM:
BHAVESH HIMATLAL BORIYA
44/A, GHANSHYAM NAGAR
TRIKAMDAS ROAD
KANDIVALI-WEST
MUMBAI – 40067

DATE: 26 – 11 – 2009
TIME: 4:30P.M.

REF.:PHONE NO[protected]
BROAD BAND COMPLAINT NO. 7127 DATED:[protected]

TO
THE CONSUMER REDRESEL FORUM
MUMBAI.

C.C.
TO,
THE GM.
SHRI MALHOTRA
MTNL...

Hi, I am using MTNL telephone and internet services from past 10 months. But phone is almost in dead condition. And internet doesn't work most of the time. At present both services are closed from 5 days. I have given 5-10 complaints but no response. Please if you can do anything then do.

Thanks
Chandrakant Agrawal
Ph: [protected]...

No Network for Dolphin subscribers in IC Colony Borivli (W) since the 11th of Nov '09. Numerous complaints to 1503 said that my instrument is faulty, have refused to give complaint no by disconnecting line. With difficulty i was able to register No.CC 9120958 finally visited QSS centre Borivli 24/11 who confirmed no network, spoke to DGM Mr. Ghoel and in turn asked to contact GM Shrishankar. Mobile Services Provider. who is not available...

hi

I have been trying to contact your call center @ 1503 for the last 2 weeks, but am unable to register my complaint as the call keeps getting disconnected due to some technical flaw in your call center.

My SIM has been locked and I get the message INPUT SIM PUK. please provide me with my PUK number. My details are as below:

Dolphin Prepaid Mobile no: [protected]
SIM code:[protected]...

hi sir,
i m neeraj bhalla from delhi, i have a dolphin postpaid connection of mtnl. my outgoing was barred on 16th nov because of non payment of bill. on 17th nov i had submitted this payment online through credit card. i got message from my bank that your payment recieved by mtnl for rs 1135. Then i called mtnl customer care and they told me your outgoing will be unbarred after 7 days. i need to know if they recieved...

Dear Sir/ Madam,

This is with regards to the captioned subject.

I am writing this mail to complain against MTNL mumbai for not being able to
rectify my landline number[protected] inspite of regular follow ups from the last 25 days.
My complaint numbers are 4393, 7480, 7484 and 8644.

I have been misleaded all these days by their customer reresentatives at the
call centres....

SUB: complaint of incorrect billing amount.
Bringing to your notice the following matter, I Shailesh J. Zaveri received (on 24/10/09) a bill from MTNL, amounting to INR 20873.00. for the period 01/09/2009 to 30/09/2009. Out of this broadband usage charges are 17688. This amount is obviously exuberant & incorrect in nature.
We took up this matter & visited KING CIRCLE MTNL office. They did not respond to the complaint...

I have got a MTNL phone in my name for internet purpose last month only, i booked an unlimited plan at the time of booking, they agree to give the same, but when i received the bill they have charged me Rs. 46,210, they have given me a limited plan, now i went to their office but didnt get any appropriate response from them, they told me to come again, should i go to my office or keep going to MTNL, its really pathetic..

Really...

sir,
i m ravi kumar holding mtnl landline,[protected] with the name of my mother smt.sheela.i have made double payment by mistalke through net banking.so i request to please adjust my amount in next bill or refund it back.
thank you
R.Z.G 26 A
MAHAVIR ENCL,MANDIR MARG
NEW DELHI 110045
[protected]...

ref. telephone no.25191775

the above said no was connected in october 2009 with simple telephone set . the lineman promised to change the set with clip facility on 01/11/2009 as the same was requested at the time of applying for the connection.kindly change the set as promised.

Same complaint was submitted with your email id helpdesk.[protected]@bol.net.in on 05/11/2009 but no action has been taken at your end....

DEAR SIR/MADAM,

I MR SUDESH SURESH PAWAR LIKE TO INFROM YOU THAT FROM LAST 2 WEEKS I AM CONTINOUSLY TALKING WITH YOUR COUSTOMER SERVICES EXCETIVE FOR THE GPRS SETTING AND ALL OF THEM ARE JUST GIVING THE SAME ANSWER THAT THE SETTING WILL BE AVAIL AFTER 3 TO 4 HR AFTER MY REQUEST AS OF KNOW I HAVE MADE THE CALL TO THE HELP LINE NO FOR MORE THEN 10 TIME AND I RECEIVED THE SAME ANSWER AS ABOVE BUT STIL KNOW I HAVE NOT RECEVIED...

IN SPITE OF REPEATED REQUEST FOR SENDING THE DUPLICATE BILL FOR MY MOBILE NO-[protected] BY E MAIL THERE HAS BEEN NO RESPONSE FROM MTNL.THESE PEOPLE ARE SO IN SENSITIVE AND SHAMELESS THAT I HAVE REQUESTED FOR DUPLICATE BILL FOR THE MONTH OF SEP-2009 AT LEAST THREE TIMES BY LOGGING AT BOL.NET.IN BUT NO RESPONSE FROM THEM. THEIR VIEW BILL FOR DOLPHIN IS PERPETUALLY DOWN.MTNL PLEASE HAVE SOME SHAME AND START RESPONDING TO CONSUMER GRIEVENCES...

Since FEB'09, i have been getting slow speeds and continuous disconnections on my earlier plan 590NU and latest upgraded one 849NU. MTNL people have come to my place to test my CPE and line and told me to do various tests like changing the PHONE, FILTER, ROUTER, PC, ETHERNET CARD etc which i have done readily and they themselves have done it at my place. Finally their DE and other people have confirmed that its a line problem though...