MakeMyTrip India Complaints & Reviews

I had reserved E-Ticket on 15th October 2016 from Sangli To Aurangabad ( date 05/11/2016) paid 1308 Rs, online. On 5th November I couldn, t get my reserved seats because local Nakoda travel agency agent sold tickets to other passangers, Bust operartor didn, t allow me to travel in same bus. I was with my family, We suffered a lot, it is careless act of Make My Trip online Ticket website and Nakoda Travels. How they can issue same ticket to other passangers which were alloted by Make My Trip website. I paid three month before money. My PNR no is -NU[protected]. I have attached copy of confiramtion mail ticket. please do needful.

Makemytrip customer service website is very slow. Not just slow, it doesn't even open. I've waited 3 hrs for it to open. I guess you guys don't want people to request for refunds? Initially I thought that you had a server issue. I tried it on different days and still the same. It's a cheap business tactic. I cancelled my tickets directly from the airlines and I can't request for refund as you won't let me access the cancellation page.
Better fix it, such bad experience.
Here's my email id. ramateja.[protected]@gmail.com

Hi

i have just booked a Bus ticket (5 Nov-2016 at 1:30 AM) from make my trip and i observed 3 wrong information on website(you can also see the attached image in series (Top to Bottom)).

1: in image 1 : it is showing seat type is seater but in image 2 you can clearly see that before payment/booking it is showing the cost 791 is for sleeper.

2: is is showing different timings before and after payments (before payment is is showing 9:00pm departure and 7:05 arrival at delhi (in image 3))but after booking/payments system is showing again a different time that 8:30 pm is departure and 8:00am is arrival at delhi (in Image 4) with difference of 1 hour 30 minuts and seat type. i need to attend office and i can not delay.

This is a big mistake, and if go for cancellation they (makemytrip) is deducting 100% penalty of fair(in image 5).

This is totally wrong.

i want to cancel my booking immateriality and i want my all money back, i can not travel with false or lie information.

Thanks

Anubhav

I made 2 tickets (bus journey) booking on 30th OCT 2016 for same day travel (commencing within a few hours). While payment was processing, got error message "Your payment has been processed, however due to a technical error, the system was unable to confirm your booking. This is a rare occurrence and can happen when there is a sudden drop in seat availability."

Made the booking again. got same message again, money got deducted again.

To my understanding from the error message, my booking didn't get through and still awaiting confirmation (I coulnd't ahve waited long because the journey was just 2 hours later)
.

Called MakeMyTrip (MMT) helpline (at 30th oct 2016, 7:50 pm, 4 mins post booking) the customer care executive assured this happens sometimes, it won't reflect in app booking history (it still doesn't), it would take 45 mins to reflect in MMT system and money will be refunded in 7-8 working days.

Next day get 2 e-tickets, dated 30th october (although I got the mail on 31st) with no intimation from MMT that my payment was processed or that tickets will be issued. I have 2 text messages from MMT dated 30th OCT16 timed 9:45 pm and 9:55 pm stating the status of my booking will be confirmed shortly.when the journey time was 10 pm (i couldn't possibly have waited till literally the last minute for MMT to confirm my booking) (message screenshot attached below)

Made complaint on 1st november about the same, (Spoke to 2 executives - the first call got disconnected midway. The second executive assured MMT will get back in 24 hours, Called on 3rd NOV again was told the complaint never was registered.

When I registered the complained during the 3rd NOV call the complaint was completely misunderstood
got follow up message "if you made double booking you should have called the same day to cancel the booking." (which never was the issue in the first place).

Called customer care again - was promised a call back from a superior in 30 mins - NEVER GOT ANY FOLLOW UP CALL.

I need clarity on status. Will MMT payback the money for the journey which I was told was never confirmed till post the journey date, promised a refund but went back on its words .

As per the details provided above i booked a flight in air pegasus to travel from bangalore to kochi on 08.10.2016. Booking ID NF[protected] Flight no. Op 109, pnr no. MO87EH. The flight was canceled by the airline .The Airline had canceled the flight and the refund is pending from Makemytrip and airline.I got a mail from makemytrip stating that the flight had canceled and i will get a full refund. But later i got eticket from makemytrip for my travel and again i called the makemytrip and they updated that the ticket is not canceled and hence the refund is not processed.Here are my question
1. If the flight is canceled why a customer have to cancel the ticket and waiting for the refund (It should happen auto refund)
2. when i will get the refund?
3. is the refund will come with the bank charges also?(i paied through creditcard)

Request you to please refund the money

My name is p k gupta. i reside in mumbai (kandivali-east). to travel from new delhi to vadodara on 19th october 2016, i had booked air ticket through makemy trip india using internet payment (neft).in first booking and payment of rs.4727/- there was no confirmation of booking. hence i tried second time and made neft payment of rs.4727/-. this time ticket booked and i got confirmation. hence i paid 2 times rs.4727/- through neft to makemy trip india against only one ticket. as a proof, there are 2 entries of deduction of rs.4727/- in my bank account.

I booked the complaint on makemytrip site on 26th october i. e. after 7 days of my booking but till date i have not received my payment back in my bank account.

P k gupta
Cell no. [protected] / [protected]
Email id : jnhs. [protected]@gmail.com

I was try to book my rail ticket from howrah to mumbai cst for four persons. During process of online booking, due to some technical error from your end it was not booked but at same time required amount (Rs.10, 866.29) is recovered from the account mentioned during booking process.
Till today i have not yet received refund amount against the failure of train ticket reservation (Booking id - nr[protected] for technical error from...

Hi Team,

I used flight services more than 50 times from MakeMyTrip and used Holiday packaged, all were perfect but this time i did not get direct flight so i tried for Bus booking on 30th Oct, Lucknow to Gorakhpur of 2 passengers. I tried to book around 10 times on different buses but all time money got deducted and finally got no ticket.

I think its my big mistake of life to trust on MMT Bus Service. Now i have flight ticket for half joruney and for half i got this result. I will share this concern in social media so that people will not get use this service and frustate ourself in festive season.

Thanks a lot for wonderful Booking services of Bus :(

Everywhere it seems like cheated. I got 2500 wallet point but i cannot use a time :(

Thanks,
Pawan
[protected]

I had booked online the air ticket for new delhi to vadodara for date 18th october 2016. The ticket pnr no. Is z7jmgv and booking id is nf[protected].

For this ticket, i had paid rs.4727/- by neft but first time it did not respond and i could not get my confirmation of ticket. I thought that this transaction was not successful hence i tried 2nd time and then i got my ticket. Means for one ticket i made 2 times transactions through my bank.

I thought that the amount of rs.4727/- for first transaction will be refunded, as it happens in case of railway ticket booking through irctc site. But till date i. E.in 7 days i have not received any refund from you for first transaction.

Can you please look in to this matter and arrange to refund the amount of rs.4727/- against my one additional payment for same air ticket.

Awaiting your prompt response in this matter.

P k gupta
Cell no. [protected]

I had done room booking through make my trip on 27 the October by using coupon code . According their cancelation policy, if cancelation will done prior to 24 hours before check in, 50% refund will be given. Anywhere in the policy it was not mentioned that this policy is not applicable for coupon code user. Now they refused to refund me after cancel the booking. Even after cancelation when I called them to reconfirm the booking as they are not giving the refund, they refused too. This company is doing cheating publicly. I want justice. Thank you.

I booked a flight with Makemytrip. I paid rs 4547 from my icici card and rs 984 from my payback points for booking the trip. I had ro cancel the flight and I got a message from MMT that I would get a refund of 2731 rs. I got only partial refund of rs 1747 in my account but did not receive Rs 984 back. Even after contacting them multiple times over phone, they are giving wrong explanation and denying the remaining refund amount of Rs 984. booking id: NF[protected]

I never realized i made a grave mistake of saving my card details in the make my trip app. I shouldn't have trusted these business apps that are purely for business and care zilch about their consumers. Add to that, the so called pathetic customer support that is good for nothing.

I was looking for a hotel room and i had some money in my mmt wallet, but since i was booking through the app, it wasn't showing me the final amount. So i went to the netbanking page and guess what they had all my details saved the amount got debited without even me having to click anything. Now i am paying for a room that the app booked by itself, where i am not even staying. Wonderful job make my trip!

Thoroughly disappointed with the service.
Hotel booking id nh[protected]

I could not avail the flight from Bangalore to Bagdogra on 13.10.16 PNR - CF73NX due to accident on the road and road was blocked, by the time I reached airport it was 20 minutes for departure and I could not board the flight. I was not even allowed to board the connecting flight from kolkata when i reached Kolkata by another flight in time. Therefore i am liable for refund of tax and other fees except fare, according to rules makemytrip has to arrange the refund from indigo as I could not directly got refunds from the same since I have booked ticket from their end. Hope for positive result.

Sir nf[protected] airpegasus on 10102016 refunded to mmt but mmt not credited rs 3244 irresponse from mmt simply tkt number no use not solved problems getting commission 400 waste i booked directly with airpegasus same day returned tkt that amount air pegasus credited within 3 days in my account complaint to airpegasus refund initiated by me mmt no use but even no response from mmt no reply to my complaints made so for 10 complaints to mmt pl solve this genuine case paramasivam [protected] [protected]@yahoo.Co.In

Hello:

To my extreme un-satisfaction and disgust I regret to inform that the cash back amount of Rs.2500 in my e-Wallet has been expired due to wrong information provided by Make My Trip. I had to use this amount by 21st Oct and I was suppose to use it today. To my surprise MMT has gone ahead and already expired the un-used amount exactly at 12AM IST on 21st of Oct. To my understanding today, 21st of Oct is the last date to use this amount which is 12AM IST till 12PM IST. Then how come MMT has expired this amount from my wallet.

The agent said that the amount got expired at 12AM on 21st Oct. So why this specific information is not provided on my e-wallet account. I will make that this unprofessional attitude of MMT is known to people and their way of disguising there customers should be made public.

Will take appropriate steps on this. Also you have lost a repeat customer for future business.

Richie Hillary
[protected]

Sir, this is y apparao made some transctions on 12th october 2016. Three successful transctions. But the trx amount rs19854 is failed. I didnt get refund yet to my creditcard account. The same thing informed to sbi cr card office. They adviced me to approach u. They gave trx id 1628700 & [protected]. So please look into the matter. Refund the same to my account. Thank you sir.

I was booked my bus ticked journey date 29-oct - 2016 from jaipur to kanpur,
Through makemytrip.com
Today they canceled my ticket with reason that, "bus is canceled". I was booked with rs. 700 but today due to diwali festival charges goes beyond rs.1500, so they make this reason and no alternative provide me.

I am very disturbed so please help me.

Thank you

I had booked a ticket to trivandrum and back, for 3 members. Out of which i had to cancel for one member.

On calling makemytrip i was informed that i need to cancel it from the airline and was made to speak to the airline. After are ordeal of more than an hour i finally got one ticket cancelled. The airline told me that the ticketing agent (Makemytrip) would provide me the refund.

The cancellation was done in august16 and i did not get any refund from makemytrip till oct16. On calling my my trip i was told that the cancellation after being done by the airline also needs to be done from makemytrip. This information was given by the call centre and then they made me wait for the cancellation process for over 30 mins and got my call disconnected.

Below are my details of booking:
Name: anil nandakumar
Makemytrip booking id - nf[protected]
Booking date - sun, 12 june 16

Hope they can be taken to task as they are a thug company and try every way of cheating a customer.

This is the last time i will work with them.

Ref: nu[protected] mzdlz7 (operator pnr: dcf8690502)
Dear team

I had to travel from dharmasthali to bangalore as on 13th oct 2016 but operator canceled the service. i am not sure

I did not get any mail or sms to my phone. so i reached the dist nation

Where i had to catch the bus. they the phone number you provided by you

Not responded. today i have just return from journey. as a bus ticked agent.

Please help me to get refund. i will procede legal action against subhramnaya travels and general travels

Please provides the all details for file the case as agent (i have right to get incormation). who will paid insurances charges.

I will post my bad my experiences in social media. how the make my tip tam engage the worst travelers.

Thanks and regards

Reference nu[protected]
Mzdlz7 (operator pnr: dcf8690502)

To makemytrip team / management/ legal advisors

My self, sai kumar perrungallam, residing in doha.

I am sending this note to you as i have faced some issues with your site and would like to complain about the same, i hope you take up this and respond at the earliest to keep your (Makemytrip) business name good and to show that you are customer centric.

Today morning i tried to book an intl. Flight ticket through your site, detail as mentioned below

Round trip from: doha, qatar to: hyderabad, india

Date of onward journey: 14 dec 2016

Return on: 30 dec 2016

2 adults & 1 child

When i searched these criteria in your site, i have got the results for oman airways as below

· 14 dec 2016 @ 21:35 from doha and reaches hyderabad on 15 dec 2016 @ 06:10 (Transit @ muscat)

· 30 dec 2016 @ 15:20 from hyd which reaches doha on 30 dec 2016 20:35 (Transit @ muscat)

The price you offered when i was booking is inr 61000 (Some hundreds) – for all 3 pax, round trip, i mentioned above

When i clicked on book, you have also showed me one message – ‘rechecking the availability’

Then your site asked me to enter all passenger details (Name, date of birth, passport number, passport expiry date) – while on this page, you are still showing the same price of rs. 61000 on your screen.

After entering all that details and clicked on make payment – your site returned saying ‘oops, the seats you are trying to book are sold out…etc.’ and returned me to the search results again

Now, i selected the same flight details and clicked on book – this time your site offered a price of inr 63000 for the same pax and round trip

I was still fine with the price and continued, again when i clicked on make payment – same thing happened – i didn’t get the tickets booked for the prices you are quoting and it showing ‘oops, the seats are sold out’

I have below complaints on your site now:

1. You (Makemytrip) are making us fool by displaying low fares

2. You have nicely captured my personal details (Like dob, passport number, mobile number, email id, my journey plan…etc.) showing that low fare

3. You are unable to provide the ticket for the prices you offered

4. When the tickets are sold out why did you show them in results – you also reconfirmed the availability when i clicked on book (Which means the tickets are available but you are showing incorrect prices, which you cannot offer for)

5. When i spoke to your online chat agent on this – they are complaining it happens with oman airways – i don’t understand why you are complaining the airlines? Because i searched with oman airlines site at the same time and the prices they are quoting has a difference of rs. 15000 from what you are offering – which in fact is almost in line with other flight booking sites

I want a proper explanation for each concern i raised above and i demand apologies for wasting my time & penalty charges from your site as you captured my personal details by attracting with /displaying incorrect prices (Low fares) which you could never offer.

You can reach me on my mobile: +[protected], if you want to

You can contact me on my e-mail – [protected]@gmail.com

I expect a response for this mail at the earliest….

Thanks & regards,

Sai kumar perrungallam