MakeMyTrip India Complaints & Reviews

On 4.12.16, I booked tickets from Del to Gau on their app, gave my bank account details but instead received an error message. I decide to try again, made the booking, paid them but received another error message. I was clueless, but suddenly received alert from my bank that amounts with respect to both my attempts had been debited, also I received a mail from the company with the booking confirmation and ticket details of both the above mentioned bookings.
Since, this was a technical error, due to which I had been forced to book twice, I thought the company would accept its fault and refund the amount that I had unknowingly spent on the extra ticket.
Since, the travel was scheduled for the next day, I decided to contact the customer care immediately. Unfortunately, there was no one available on their customer care number and hence I decided to write a mail, which got bounced. The next day, I called up their customer care, where they told me that since their system was down they will get back to me with the solution after sometime. The lady over the phone was completely hell bent on not listening to my problem. I had to literally shout at her to make her understand my issue but she just had one thing to say that since the system was down she wouldn't be able to help me, and will arrange for a call back when the system would start working again.
unsatisfied with such an unprofessional response I tried to catch their attention on the social media where first they told me that my problem will be resolved but later on told me that no refund would be given to me, since I had received emails with regards to both the bookings.
My contention is that although I had received both the emails, they came a lot later and I had already been forced to book extra tickets. They are saying that they sent me a confirmation sms, but I received none.
In fact, as per the rule all my bookings are supposed to show in my mobile app. I have attached below the latest status on the app which shows that there have been no bookings whatsoever.
I am also attaching my entire exchange with the company on their official customer care twitter account.

I have booked round trip from riyadh to new delhi starting from 31st jan to 19th feb. I have chosen the suitable option suggested by you for my trip and that was departure from riyadh at 10:55 pm arriving abu dhabi 01:35 am and departure from abu dhabi at 02:55 and arriving delhi at 07:55 am. Now my ticked has been reschedule, but the funniest thing is that is rescheduled from riyadh to abu dhabi only, and i am arriving in abu dhabi after 4 hours of the departure of connecting flight. First i want to tell you that this kind of act is a harassment as in reply email i am getting "as per response to your e-mail, we would like to inform you that in the earlier itinerary, the details were as follows:
Flight number: ey - 228 etihad airways
Date:-feb 01, 2017
Time of departure:02:55 am
Time of arrival:07:55 am
Which have no seance.

Dear Customer

Kindly note refund amount of INR 0 for MakeMyTrip Booking ID NR[protected] has been submitted to the bank for processing and waiting for their acknowledgement.

Refund would be processed in up to 1 working day.

To know the updated refund status for the cancellation, please click here.

We look forward to assisting you again.

Team MakeMyTrip
India Phone:[protected]Standard Charges Apply).

that mail i received at Sat, Oct 22, 2016 at 9:11 AM
But still i didn't get my money.

I booked airline tickets through Make My Trip and within an hour realized the dates I put were wrong for return trip. I immediately called Makemytrip customer service number and told them about the same.

The agent told me that I would need to pay 150 rupees per ticket for changing date to one day prior. In Addition to 150, there would be a charge of 800 rupees. I said ok that is fine and upon which they said call us back in an hour

When I called them back, nobody knew what happened . There was no note on my account and now since it is about 12 hours since I booked they are asking for 300o rupees airline rebooking fee.

I am very disappointed with their customer service. And not to forget I was on HOLD for 45 minutes before I can talk any LIVE persoj

On 22nd Nov. I have tried to book the online Tickets for 3 of my family members for next day evening. At the time of booking website has given some issue and payment has been deducted from my account. Though the payment was deducted i have not received the ticket confirmation even after 1 hr. So i have requested for refund. Post cancellation i have received 3 mails :
1st : In case the booking status changes to a failed booking, we will automatically refund an amount of Rs. 883.17 on account of this failed booking. The same will reflect in your bank account/credit card/debit card/cash card within the next 14 working days.
2nd : This is to confirm that we have generated refund request for unsuccessful MakeMyTrip Booking ID NR[protected]. Refund would be processed in up to 3 working days.
3rd : Kindly note refund amount of INR 333.17 for MakeMyTrip Booking ID NR[protected] has been processed. Amount in your account will reflect in up to 3 working days in case your issuer bank is private or SBI, else may take up to 12 working days in case of other nationalized banks or until your next billing cycle.

After this received 3 SMS :
1st : Your refund Rs. 883.17 will be refunded to you within 7 days.
2nd : Rs. 550 will be refunded to you within 3 working days.
3rd : Rs. 333.17 will be refunded to you within 7 days.

Are you guys confused with your refund policy or making the people fool.

Also there is issue with complaint tracking page, post entering the id and contact no, automatically tab is getting closed.

Will not recommend any one for this and will ensure that same will be posted on all social sites.

No regards.

AAS.

Dear Team,

I have booked one Flight ticket from Mumbai to Delhi to 27th Oct . due to any reason transaction was failed i have booked another ticket with new payment. after that i have received transactions fail amount in my wallet on 29th oct. on 9th of Nov i have request for withdraw fund from my wallet to bank account but till date no refund credited into my account. i have called to cc but every time they have told us for next 3 to 5 working days. i need my money today itself.

My booking ID is NN[protected]
I have booked ticket, due to some personal reasons i cancelled that booking on 04th October 2016,
When I called first time to make my trip on 31.10.2016 then they said we have processed three amount 6889, 2111 and 16413. The Total refund amount is 25413 but I got only 6889 on 04.10.2016. Still I have not received remaining two amount 16413 and 2111. again I called after two days then they said give your bank statement then I sent the bank statement for last two month then they said we are checking and will take time 4 days but its too over. Still I have not received my two remaining amount 16413 and 2111. please process my money asap in my account.

Regards
Mahapavit S Anand

The service not provided as per agreed itinerary / package by Make My Trip for my family tour to Mahabaleshwar-Lonavala-Khandala on this Nov-16.
Few observations are shared hereunder:

1. Sharing the information well in advance:-
We didn't received any call from MMT till 31st evening regarding the cab driver details. I personally called the MMT for cab driver details. Around 11:00 pm, I received a sms mentioning the driver details. I called the driver and confirm with him for our arrival details at Bandra railway station for tomorrow's journey with 3 families.

2. Behavior of Cab Driver:-
Since I have very bad experience of Cab driver during my last tour to sikkim booked from Yatra.com, as an advance step, during booking itself, I clearly told MMT representative (Ms. Priya) to provide a good person who would feel like family member. But MMT didn't fulfill my requirement. MMT provided a rude driver (Ashok) without any information or itinerary about our travel plan. Whenever we told him that this point is in our itinerary, he refused that point and communicate with us in nasty language. We complained to MMT about his behavior but MMT has taken it lightly and no action initiated (what I feel). When cab driver used un-eathical language to MMT representative then MMT took action against him on 4th Nov-16, which was our day before last day of journey. It seems that after complaining about driver, MMT is not listening to their customer.
I remembered that during booking, MMT was speaking very politely and after full payment customers have no value for MMT.

3. Sharing information well in advance to Hotel:-
As per our itinerary, we reached to Hotel Mount Castle Resort by 11:00 am on 1st Nov-16. But surprisingly, there were no room booked in the name o[censored]s. We called to MMT for solution. Then after intervention of MMT, hotel provided us rooms (they told that we have no rooms available in 'Standard Non-AC' category, but as a special case we are providing Super deluxe AC room) which were in bad conditions. No Hot water facility available in the Bath room. Every time, we had to make call four to five times for hot water in bath-room.

4. Many sight seen points missed out:-
Due to Driver's attitude, many sight seen points were missed out. Upon asking to driver about the missed points, he replied in rude language and told that, "whoever prepared this itinerary, is fool", "There is nothing to see at that point", "Forget about that point", "I will not come". We missed the best place, "The Pratap Garh Fort- Mahabaleshwar", "Lohgarh at Lonavala" and many other places due to this. MMT need to look in to this.

5. Asking Parking charges:-
All kind of Parking charges are in the scope of MMT. But many times, driver asked us to pay the parking charges.
Which shows the in-adequate information shared to Driver b MMT. Now you would say that I should not give the charges and should call to MMT customer care. Same thing I tried many times but every time, I got reply from MMT that your issue will be resolve shortly and you will get call from our support team. Out of two times (in night hours), I didn't get call from MMT. Please let me know whenever you are on tour with your family and friends, do you have such time to send an email/make a call to your queries (where connectivity is also one of the constraints)???

6. Driver was in hurry:-
Cab driver was in hurry at many points like Venna Lake, Arthur Seat, Imagica, etc.
The standard timing of Imagica is 10 am to 8 pm, but driver told that we should come out from Imagica by 5 pm.

7. Driver have some criminal offence:
During driving, driver was on cell phone continuously and with reference to the conversation, it seems that he or his spouse did something wrong and police is behind him or his spouse. This is one of the major Safety Hazard when driver is on Cell phone while Driving.

In short of the story is, MMT should lined up such travel agency/driver whose attitude is good and friendly with the family. Also MMT should provide A to Z information to the travel agency/driver about the tour along with inclusion and exclusions.

I have booked ticket from Pune to Shirdi for 2 passengers on completion of my booking i got confirmation mail with ticket which shows passengers =2 and detail of passenger as 1 i.e. Name and seat of passenger.

When i called customer care they replied me that as i have 1 female and 1 male passenger so bus company has taken only female information and booked for her ... Also, they accepted that this issue is from there end (makemy trip) but when i asked them to cancel the same thy said they will deduct 10% and refund rest of the amount.
Why shall i as customer should bear loss when the fault is at there end??????

I need full money back... i have the recorded call as well as ticket which shows information provided above is correct.

Please reply soon...

I have booked a room in fab hotel for 13 sunday for 1 night, due to some personal reasons i cancelled that booking and the next day i got a mail from make my trip that my cancellation has been processed and will get the refund in 7 workig days.The refund process started on 9 november 2016 and till this day i didnt get any further information..please do the refund fast.

This is regarding a air india booking made for january 2017 in the month of august 2016 for my family, where 2 passengers have middle name and there was no such option for providing middle name while booking and now when i just countercharged with airindia they are denying as they need first name, middle name & last name all information on the ticket while booking.
Now, makemytrip is not accepting their fault and replying to cancel and rebook ticket at my own. Pnr is z51kl for journey date 19 january 2017. They still have lot of time but they are not providing support.

1. After taking first installment, the company stopped responding and mentally harassed us for getting the tickets
2. The company misinformed the pickup location at Phuket, leaving us stranded and at the mercy of strangers in a foreign country for more than an hour
3. Company informed that national park fees are paid off but we were asked to pay the same on the spot resulting in severe mental harassment as we did not have foreign currency in such huge amounts
4.No response to several mails written to then thus leaving us clueless in a foreign country
5. Misbehavior by customer representative and false claims saying that they have responded to mails whereas failing to show any mails form there side

I booked my ticket from doha to chennai thru mmt on etihad. Dueto emergency, i flew down before the prescribed date. When i was about to return back on the same date, they denied me the boarding saying they have automatically cancelled my ticket. I request for a 50% refurnd of the ticket, but they give my 3k out of 20k. Neither do they respond to any calls/mails.

My booking id [protected]

I have booked srilanka tour from 07.11.16 to 12.11.16 two people. The tour cost include inland transport from airport for all the six days but no transport arrangement was made and i made my own transport. I sent the car bills for reimbursement to the tune of lkr 42, 800/- but no response from them till now.

R prathaban - chennai

I had booked a flight ticket through Make My trip application, but due to the seats being filled, the booking did not happen and also, the same amount was moved to My Wallet.

The first booking ID is IN1611R8S2362100 and I paid INR 168138 for this ticket from my HDFC Bank card ending with 1904. The transaction was failed and tickets were not booked. The amount was transferred into my Make my Trip wallet by default instead of my HDFC Bank account. I dont know why the money was transferred to Make my trip wallet??
Since it was deducted from my HDFC Bank card, it should have been deposited back to my HDFC Bank!!

The amount of Rs10472 is lying in wallet without any use to me for last 11 days. every time an executive reaches me, they tell me that they will give another update in next 24 hours. But I do not see any valid information being provided to me.

Anyway, since I was really trying to book my tickets from your portal, I tried once again to book my flight tickets again with the money being reflected into my Make my trip wallet. The reference id is NN[protected]. But to my dismay the transaction failed again with the money gone from my make my trip wallet as well. After a followup from the customer care money came back into wallet and I tried once again (third time) to book flight tickets after assurance from make my trip customer care representative that the transaction failure may be temporary. The third transaction reference no. Is NN[protected]. But the make my trip disappointed me again with the transaction failing once again!!

In this process of booking tickets from your website I have wasted my precious 24 hours with scores of calls and followups to the Make my trip customer care executives. the end result is same that still I am in lurch and my precious money of INR 168138 is untraceable. None of your customer care executives has been able to tell me the status of my money and when will the money be refunded back to my HDFC bank card!!

I am really disappointed and terrified from this experience with makemytrip which has made a simple 5 minute task of flight booking into a time wasting horrible experience .

If you really care about the customer and are serious about their issues resolution than pl. Let me know the refund status of my deducted amount INR 168138 and when will it be refunded back to my Hdfc bank card account.

I have requested for a refund to my bank account, but the team is not ready to do so and the reason they give is some technical issue. In case of any further details you can contact me at the undersigned mobile nos.

Regards,
Amit Singh
[protected]
[protected]

Hello,

I used citibank card to book flight at mmt website, there was offer running at 5july-2016 for rs 1200 cash back so i booked flight . But till now i did not receive the cash back.
My booking id is : nf[protected] .
I asked customer care regarding this issue but they are saying that they have transferred cash back at 2nd sept-2016, but i did not receive it.
When i asked for reference number or any id related to 1200 cash back, so i can check with my bank, then they are saying we do not have any number.
They are just saying that have transferred 1200 cash and not giving any proof or any reference number.

They have closed my complain without resolving it. Please help me on this.

Thanks,
Kundan singh

I would like to bring to the notice the shady practice of www.makemytrip.com's Wallet services.

The website link for transferring money back to your bank account from makemytrip's wallet has not been working since the last four weeks. Additionally, when reached out to the customer care on the phone, they responded saying that it cannot be done over the phone.

How can the customer get HIS money back? Email and phone support went unanswered, the customer care executive (someone by the name of Girish misbehaved on the call and was not ready to help at all, or transfer the call to his supervisor/manager).

The last discourse for me is now to approach legal counsel.

I had booked a ticket on 25th july 2016 from Bagdogra to Delhi. But unfortunately the app crashed after payment and I did not get the booked ticket. My complain is that 5000 rupees (the fair) was deducted from my account but I did not get the ticket of the flight. It has almost been 4 months since that incident but till now the deducted money is not credited to my account. Please look into this matyer and do the needful.

I have booked train ticket on 27/09/2016 from Bangalore to shimoga, Booking ID NR[protected] dated 27/09/2016, my booking was unsuccessful, immediately got msg from make my trip refundable ID[protected] will be credit my account with in 3 days, but after so many followup with make my trip customer care through email n calls & with bank people along with my bank statement not yet received my amount of Rs.430.21. please consider my application and do the needful

I had balance in Mywallet for the flight tickets I have booked on few occasions. This time I was trying to book the ticket for train and was unable to see any option wherein I can pay the amount through Mywallet. This is really not expected from a reputed company like Makemytrip which gives me an option to utilize the Mywallet amount for Flight and Hotel booking but does not entitle me to use the same for booking for train. If this is the case wherein I dont have the freedom to use my amount as per my convenience then I would like not to use the services of makemytrip which restricts me on the way I would like to use the amount in Mywallet.