Motorola Mobility Complaints & Reviews

This is a dissatisfied moto m customer writing in pain the experience i had with my new phone purchased with a belief that after sales service will be good, but it is the same and unsatisfactory.

Below is the sequence of events happened w. R. T my phone.

04-jan-2017 : moto m (64 gb) gold was delivered to my address by flipkart for a cost of rs 17, 999/-

11-jan-2017 :the new phone stopped working. Display went off and behaves like phone is shutdown (No incoming or outgoing calls) and was vibrating when kept for charge.

12-jan to 30-mar-2017:we (Me and my wife) had a planned trip out of india.

01-april-2017 (Afternoon):visited satyam electronics which is a lenovo/motorola authorized mobile service centre at chaitanya puri, hyderbad, telangana and gave the phone for testing. I was asked to come in the evening to know what is the problem and whether the phone would be accepted under warranty or not by the supervisor, mr. Vikram

01-april-2017 (Evening):was told by mr. Vikram that the pcb motherboard is defective which and thus the issue and also that since this is a manufacturing defect, it will be covered under warranty. I was promised that it will be repaired with in two weeks time, and was asked to enquire around that time for the same.

15-april-2017 :when enquired on the telephone (+91 90*345), was told that the part has been already ordered with the company and waiting for its delivery.

21-april-2017 :when again enquired with mr. Vikram, he said they are still waiting for the part and also several followup emails have been send to the concerned team.

27-april-2017 :i got a call from satya electronics saying that, phone has liquid damage and that it cannot be covered under warranty.
If you want it to be repaired, we have to replace the motherboard and it would cost rs 9000 to 10, 000/-.

03-may-2017 :since i was out of town from 27th apr to 2nd may, i visited the service centre personally and was asked to take back the phone as it cannot be repaired under warranty.

A genuine brand phone worth 18000/- worked only for 1 week and post its defect not even covered under warranty, though it is a manufacturing defect. This is shear hit on the genuineness and worthiness of the product and the brand value it is carrying.

Expecting prompt positive reply and justice for a prospective customer.

Bought moto g turbo on 6th jan 17. By end of march it stopped working. On 4th apr gave for repair in patna motorola service center (Srine[protected]). Till now they say motherboard is to come from kolkata. Service center asked to call cust care. Started calling motorola customer care from 21st apr. Every time get a response saying will get callback in 48-72 hrs but never get call back.
Customer care complainno[protected]

I was facing problems like apps keep stopping when i do multi tasking, in between a call phone restart, display go away and i cant even restart my phone. I gave my phone to motorola authorized service center. they kept it for 2 weeks changed motherboard and battery and i am still facing same problem. Nothing is resolved. I gave it to Abhinav Technologies Ahmedabad. they kept giving illogical replies. i live in gandhinagar, it is not possible for me to go to them everyday as whenever i go they reset my phone and for that moment phone doesnt restart and because of no apps it doesnt give me app stopped pop-up. so no gud solution is given to me.

Dear Team

Firstly let me tell you I am a great fan of Moto G series, I loved the MotoG4 plus (gifted to me by my in-laws) so much that I went and purchased one for my wife to in the Month of Oct-2016
The Complaint is for the phone which I purchased for my wife last month

I received the Mobile without ear phone and Charger for which amazon apologized and gave me a Gift voucher, secondly within a month the piece is showing some physical damage on its own, its like the model has tilted a bit backwards making the screen look a curve, this has all happened by itself without any physical damage to the phone from our end, i feel that the plastic in the model has melted due to over heating

We visited an Authorized Repair center Cellular World 1 Mumbai of Motorola at Borivali they said physical damages are not covered in Warranty, please
talk directly with Motorola
The person there was a female called Ms.Khushi Gupta and E-mail Id mum5.[protected]@b2x.com

I have also tried complaining on your Live Chat Screen but the Lady out there also told me to revisit the service centre and call your Customer care no from there if they refuse to repair the device.

I am a middle class person with low salary, I do not have time / effort and money to revisit the service centre again for no Fault of mine, I would request Motorola that to maintain its dignity and standard which I have said I am impressed with (I am using MotoG4 Plus and quite happy), please replace the device along with accessories to avoid any further discussion.

I shall make available all evidence required to prove : -
1. the device did not contain earphone and charger
2. Amazon accepting the fault and providing a Gift voucher of Rs.1000 instead of replacement of device.
3. we visited the Borivali Service Center and were refused to even touch the device
4. My Chat conversation with Ms.Sneha at Moto Live Chat

Please arrange a call back to me or a replacement for my device immediately

Attached is Amazon Invoice for your reference.

I have MOTO G4 PLUS(XT1643) 32Gb, IMEI no.[protected] bought on 29 May, 2016.
After 4 Months the phone stopped and the motherboard was replaced from the Moto Service Centre under Warranty. Since the motherboard was replaced the overall performance of the handset degraded a lot.

Dated 24 April, 2017 the phone stopped working again. I gave it to the service centre and i again get it back with a 3rd class service from the service centre, which i really didn't expected from a BRAND like MOTOROLA.
The phone was getting Overhanged & Overheated without even a single use of any app. The volume down and the audio jack also stopped working.

And above that in the new job sheet the IMEI of the phone and on the Bill are different so attaching both the job sheets(OLD & NEW)

I can't explain How much it have costed me again and again formatting my data and again then i get the phone back in tremendous conditions. No benefit of spending so much on Moto High end's phone. I Would never refer anyone for MOTO anymore.

I would appreciate if my phone is returned this time with proper repair or change/replace the handset if it can't be repaired in the way it should be.

I have purchased new moto m having imei no. [protected], [protected]. I am facing a problem of 4g jio sim not working in raoming in this particular hand set. I had shown it to motocare (The cell point-cpt, 68-69 ground floor sahara mall, gurgaon). My job card no is soin[protected] regarding my complaint.
But their responce is poor & saying "we will only check our local sim" and not responsible for any roaming also proving that the problem is in my (Jio) sim but i already proven him that same jio sim is running perfectaly in my another same brand model "moto m". And parralley also shown them same sim running in their (Motocare person) handset.
Now my question is that why they are trying to prove its a jio sim issue?? And not accepting that there is an issue in my submitted handset (Moto m).
I am completly frustated & harrasted by your motorola comapny & care center so kindly requested either change my hand set or refund my amount which i wasted on that moto handset.

There is network signal drop problem in my "motorola g turbo" mobile handset just within 5 months of purchase. Mobile set is under warrenty period. So i put the handset in motorola service center for repair. But they did'nt repair till 10 days after that they send it to lenovo service center for repair but lenovo service center also not repaired till now. They are saying faulty part of handset is not delivered to service center from motorola. Total 1 month period has been elapsed i have not got my handset.

Four months passed away but i did know that where is my phone.. Motorola company is vere very bad company for solving problems.. Other company has atleast 2 ya 3 months but my phone is kept inside service center amar plaza ajmer raj from 22 dec 2016. Miss swati.. You are very irresponsible officer. We talked in13 march 2017 but phone is not ready afterall. Sir ya maa'm please tell me how many times takes to solve this problem... This is mohit aditya.

Dear team,
As a user of the motorola mobile, i am facing the following problem in my hand set-moto g2.

1) mobile discharge with in the 30 mins after post full charge. And will take the more times upto 2 days.
2) hand set ganerate more heat in charging time even though after that also.

Kindly support me what would be done to resolve the issue asap.

Hello sir,

I am Ekhlesh kumar.

I have purchased Moto E3 Power On 25 October with Order ID: OD[protected] it was working fine till 1st of march & it stopped charging.

I took it to Motorola service center Janak puri (Khurana Brothers, Ug-7D, Jaina Tower-1, Near Satyam District Center, Phone number:[protected] on 3rd march.

They informed me that there is issue with the sub board with this particular handset & they kept it with them & returned it to me on 28th of march saying that issue is fixed ( subboard was replaced) .

when i checked it at home found that issue was not resolved and it was still the same, not charging i went to service center 29th of march & informed the same they again kept the heandset with them infoming that this is second case for this particular handset.
They called me on 11th of April saying issue is fixed but when i checked it it was still not charging & this time network was not getting detected on mobile phone.

Again i went to service center they asked me to wait & after 30 minutes they said that they will check the issue & will call once they fix it .Finally they called me on 19th of april saying issue is fixed this time i checked the handset at service center & again network was not getting detected on phone.

They asked me to wait & they will check it & again they kept handset with them .
Now my handset is with service center from 3rd of march till date where in they were not able to fix the issue .

Please suggest on what next needs to be done. Out of 7 months, my phone has been with service center for almost 2 months.

Concern person at Motorola service center is Gaurav contact number :[protected]

Thank you
Ekhlesh Kumar
Mobile : +91-[protected]

I have submitted my working handset only for replacing the touch screen. However at the time of submission handset was working even service centre has already checked the same but later on I get to know from service centre motherboard is not working. Now its been 2 months I am regularly following up at service centre and cal centre. As per cal centre part showing in service centre. And As per service centre part is under DOA. I am just become a passing ball between them. Each and every time service centre says what can we do if part is not with company. I am seriously disappointed with Moto services I will not recommend to purchase moto and lenovo set to anyone neither I will purchase. Please speak to your service centre in Agra.

My Moto G 4 that I brought on Jan 2017, is getting too hot. Everyday i have to switch it off for 5-10 minutes to cool it down so as to use it again. If the phone has 50-60 % charge, the phone gets heated up so much even though i never let my phone to charge more than 98% or so.

Also, the phone flickers sometimes, especially when I keep it for charging. Lot of apps opens at the same time even if i don't touch it. Apps gets closed and open randomly. When I lock it and unlock it again it may or may not stop. This started happening since the next day since I got my phone. It happens now too.

The next thing is that sometimes when I keep the phone for charging the battery percentage doesn't increase. If the charge is say 13%, it remains the same even after like 15 minutes or so. When I switch it off for sometime and switch it on again, it starts getting charged normally. It has been just 4 months since I got the phone.

I have submitted my mobile phone to service center before one month for repairing job sheet ref nos. SRB2X[protected] for some mother board problem next day i resubmitted same phone with other job ref no. SRB2X[protected] with same problem, now one month past and i already requested to Customer support contact with complaint ref no.[protected] and emailed to [protected]@motorola.com about my complaints but still not received my repaired phone. now i feel that Motorola is harassing their customers, no one is taking bother about customer compliant they only interested to sell their new products

With this my worst experience i will never suggest to anyone to take
Motorola products will also explain to every one this harassing experience

Sir,
I have to request that my motorola mobile g4 plus set,
Having imei no-[protected] & [protected] model no:-ap3734ae7k8 has been lost in chandni chowk metro station.
Please instruct to concerned office for getting that
Mobile set with the help of imei no-[protected] & [protected] model no:-ap3734ae7k8.

Hemant kumar
H. No:-727/18 mohalla sainiyan hisar (Haryana) 125001.
Mobile no for contact-[protected] & [protected]

I visited the nearest motorola service centre for getting my software issues solved. The service was extremely disappointing and dissatisfying. They did not fulfil their commitments and wasted almost 4hours per visit without any results. It is highly recommended that such services should be reconsidered. I have already visited it 4times and still am without the handset. Also, they do not respond over calls. The experience was horrible.

I have just purchased my motog5 plus 4 days back and I have an issue like whenever I plug in earphones rather than moto one it automatically decreases the volume to 0 no matter how many times you try it will continuously keep it decreasing and not only media volume but others too such as notifications etc and one more problem is when I put my phone on vibration mode it automatically enables do not disturb mode please help me with the problem

Dear sir/madam,

i have purchase a moto g4 plus 16gb phone on july 2016 and in just one month of purchase the phone has a problem of automatically switch off 18-20 times a day then i have gone to service centre of motorola at rajkot then i have submitted phone after 2-4 days they return my phone after just 15 days again phone has started same problem again i have visit service centre they hava again badly repair and give back to me after 2days then after 1 month​ phone is continually switching off and hanging to much and display problem then i called to motorola customer service and tell that i have already submitted phone 3 times then also many problem i am facing they told again you can give to service centre rajkot we will personally solve problem i have tell okk but now please give proper repair and then give it to me. They told ok,
now again phone is too much hanging and display problem and to much many problem i have called their tgey are not giving answer and from 20 days they are telling that we will call you in 24-48 hours.
Contact number - [protected]

Dear sir,
As l purchased the motorola moto m (64gb) android phone on dated 5/01/2017
Through flipkart.
After using sometime i came to know that there's a defect on the
Creen, there is a gape between screen attached to the metal body.
First of all i could not recognise the defect, but seeing it carefully it
Looks very odd.

And secondly, finger touch pad sensor is not working properly and the
Third and final is overheating problem of battery.
I went to motorola service centre 2 times, and left the phone there for a day, but
He couldn't solve the problem.
I have submitted my phone again to the service centre and im providing you the job sheet detail please coordinate with this and take an serious action otherwise ill go to consumer court.
Job sheet no - soin[protected]

So please solve the problem by changing the defective piece as soon as
Possible.
I am waiting for your direction.
Also i'm attaching the phone temperature screen shot.
Imei no - [protected]
Contact details
Email id - [protected]@gmail.com
Mobile number -[protected]
With regards

Hi motorola team,

My name is madhav gawade from pune, i am software professional and soon travelling abroad for 6 months. My previous phone developed some problem due to which i purchased moto g5 plus without any second thought. Placed order on flipkart on 30th march 2017 and delivered to me on 1st april. After 12 days of minimal use its screen started flickering to the point to which it was hard to operate mobile apps and functions. I have submitted my phone to kavya enterprises motorola care centre pune and got to now that it will be repaired and not replaced. Also to repair it they will need 10 working days. Care centre agent told me you’ll be receiving call from or repair department regarding your phone repair date & status, still now i did not receive any call from them. Now am travelling abroad on 22nd april and not sure when can expect my phone to be repaired. The whole purpose of purchasing this phone was to travel without any complications in mobile communication. If repair is not done before 21st april this phone would be useless to me. This is my first motorola product and i regret my purchase.

Device: moto g5 plus
Imei : [protected]
Date of incident: 13 april 2017
Problem details: screen flickering.
Desirable resolution : repair before 21 april or refund for the product.
Contact details :
Madhav gawade
B-3 404 vishal leela residency.
Mobile: [protected]
Email: madhav. [protected]@gmail.com
Kharadi, pune 411014

Respected sir, here me durgesh yadav i hearby i m complaining you about how i got issue in my moto g4 plus i bought the mobile at 20 august 2016 after a few month i got problem in my mobile the headphone jack was not working properly i visited to near by moto authorised service center b2x which is in thane mumbai i got my problem solved after a few month i got same issue i visited again i take a tocken and filled a form related to mobile issue which was headphone jack was not working properly the employee of the service center where to careless he solved my headphone jack problem but he spoiled my camera and camera flashlight now it's not working before giving to him all thing was right my camera was good as provided by company but now he is telling motherboard issue is there u have to pay something 2000 rupes but according to company policy the phone will be damaged then only he can charge but it's happen by him he spoiled my camera hardware setup then y i should pay and another thing i gone again yesterday now the service center is became to unauthorised now it's replaced to kalyan murbad road now suggest me what should i do