NestAway Technologies Complaints & Reviews

Issue: this is regarding increase in rent by nestaway when an existing rental agreement was already in place.

Details:
I have been living in a route rented through nestaway technologies for two and a half years. Please note that during this period i have never interacted with the owner of the house.
When i initially rented the house on 17th october 2017 with rent rs. 23000, i was provided a notarized rental agreement,...

Issue: this is regarding increase in rent by nestaway when an existing rental agreement was already in place.

Details:
I have been living in a route rented through nestaway technologies for two and a half years. Please note that during this period i have never interacted with the owner of the house.
When i initially rented the house on 17th october 2017 with rent rs. 23000, i was provided a notarized rental agreement,...

We were entitled to a free assure deep cleaning in february which still hasnt happened. The assure guys were sent unannounced to our house on a monday morning when everyone was at work without confirming our availability. Nestaway for the last one year has been extremely unresponsive and irresponsible in their client treatment. We were charged unusually high electricty bills without any proof of hard copies and when we waited to receive hard...

Almost all the utility amounts in our dashboard are incorrect / inappropriate. These bills do not make any sense. They are added randomly either without any bill or as fake bills. Some of them are for a different building but added in our dashboards. In September, Nestaway clearly mentioned that they will not be facilitating water. Since then, water and its charges are handled by us tenants. We are paying the water charges ourselves. But...

I have an issue with your offboarding process and despite it showing as level 3 escalation stage no action been taken so far.

Sr no. Sc_02166758
The house was vacant from 4th jan and the recovery for damages were already collected. As they couldn't find a tenant we requested for offboarding last month end. The amount deducted from the tenant is with nestaway for last 2 and half months and despite which the repair work...

I have taken the flat in v n residency akshayanagar bangalore. It's a ground floor flat. It's been 7 month's already. On 15th march 2020 due to the blockage in junction box of sewage pipe my bedroom washroom got flooded. The stinking sewage water overflowed into my bedroom n den into the living space following the dining space. Because the people staying in the above flats were constantly using their washrooms the sewage water kept on overflowing...

I took a property on rent from nestaway, and at the time of showing the property and moving in, the nestaway manager confirmed via sending me whtsapp msg that assured charges are optional and i need pay it.
Every month these charges are imposed and every month i have to waste my time with nestaway people in waiving those charges.
A request created it not even resolved in 30 days unless escalated.
People at nestaway...

I am tenant of nestaway from 1 year or long but now things are becoming worst as the maintenance are not getting time service request are not taking seriously.
They have added a charge of 8000 of elevator maintenance which had to be paid to owner directly by us, we all have paid to owner these charges. However nestaway has added these charges on all our home tenants profiles. Now they are charging 100 per day as fine for non payment...

Hi all,

Please be noted, its been advise by doctor that i must not use ac. As its not suits for my health. And due to season change and covid-19 issue we need to be very careful of our health.
I have requested nestaway team to remove ac on 9th march. Still not there is no response.

I have called many times to customer care & there is no positive response on the same.

Service provided...

Dear,

Please be noted i have been staying with neswaway for last 3 years. Last month on 29th of jan i got an email from neswaway team to vacant the house by 3rd of feb as property is getting off-boarded. As per contract with neswaway they must give us 10 days notice in case of any such issue.
2nd 1st of feb owner him self came to the property & ask us to vacant the room asap. We have tried to contact nestaway customer...

I had rented a room through nestaway app. Later i found that my room is now owned by helloworld (A part of nestaway). I paid one month rent to helloworld. After some days my house owner told me that house is no more with helloworld so i gave him a month rent also.
Now my rented house is neither showing on helloworld nor in nestaway. They are also not responding to calls and mails. They are refunding my security deposit, one month rent...

Hello, i am a tenant at a nestaway home in delhi. They have added a charge of 9002 of elevator maintenance and ac charges.
Which had to be paid to owner directly by us, we all have paid to owner these charges. However nestaway has added these charges on all our home tenants profiles. Now they are charging 100 per day as fine for non payment of these charges. We have also raised this issue on their internal portal still no replies...

Hello, i am a tenant at a nestaway home in delhi. They have added a charge of 6957 of elevator maintenance which had to be paid to owner directly by us, we all have paid to owner these charges. However nestaway has added these charges on all our home tenants profiles. Now they are charging 100 per day as fine for non payment of these charges. We have also raised this issue on their internal portal still no replies from them. Complaint number:...

I am tenant of nestaway from 1 year or long but now things are becoming worst as the maintenance are not getting time service request are not taking seriously.
Major issue came when i was charged unnecessarily
They have charged the elevator amount (Utility bill cost) and put in my dashborad and asking me to clear the due but the same charges we have paid to our owner directly and it was already informed to nestaway when move-in....

Nestaway denied to share bills which they charged in access.
Also customer care forced me to pay all the charges without clarification and bills to avoid late charges.
I re-checked others moveout checklist and it was 2000 total for all tenents, so it should be 500 per head in my case. But they charged me 2150/- without any bill.
They are literally threatening us for paying all the charges without bills and when asking...

I vacated nestaway home and I received a bill of Rs 15000 for painting. When enquired with Area manager he said he can refund 15000 if we paint on our own. Considering this suggestion we have painted the house on our own and request for refund was raised. It is been 20+ days following up with customer care about the refund. Still there is no proper response and no assurance when the money will be refunded. All the escalate options in the...

Dear team

This complaint is against nestaway due to poor customer experience.
Assure home maintenance charges are 199rs and with taxes it goes 235.82 per month along with rent.
Well, in my experience if there's something to be repaired at home, tenants had to pay from their pocket.. Be it washing machine, doorbell, cupboard keys.
Straight n candid, i dont want these charges to get included in my dashboard,...

12495 rs paid on 6th nov no credit provided... Ticket raised... Escalated upto 4th level no response... Still awaiting proper response as of 9th march against ticket raised

Rs 6028 maintenance charges paid on behalf of landlord no credit given by nestaway inspite of sharing all documentation

Intransparent process of deduction from deposit on vacation of house rs 5450

All above issues mentioned...

I had written an email just after a day of move-in to nestaway that fridge, microwave and lot of other items are not working and hence, i need this added in my move-in checklist and i shall not be issued any charges for the same as i had moved in 23 hours ago only. Nestaway raised a service request on my behalf and they levied the charges via sc_01779361. After conversations with nestaway team, it was informed to me that it's a system bug...

Hi i am a nesaway tenant from the past 2 and a half years (Anubhainest s1, 3rd floor, panduranga nagar bangalore karnataka). From the past few months they started a new service called assured where in every 3 months there will be a deep cleaning provided to the tenant.1st thing people who come for cleaning are not well equipped neither they do deep cleaning just imagine they were cleaning the room floor with harpic toilet cleaner unless i...