NestAway Technologies Complaints & Reviews

This is sad that i have to go to this extent where i am highlighting my concerns/complaints over social media as i tried my best to get direct help from nestaway’s app and customer care but with no success.

This is the era where big companies like nestaway talk about customer satisfaction and give assurances but when it actually comes to fulfilling them, no one even bothers to do anything about it but just sympathize.

I reached out to nestaway with hopes to get a nice apartment (Not fancy but enough for me). A place i could call my home. But the area manager (Mohammed zabi ulla – [protected]@nestaway.com / [protected] and neha rajput – neha. [protected]@nestaway.com) in hbr layout destroyed that thought/feeling piece by piece. It is sad how few employees can actually bring down the rapport of a multi-national company. I have been tricked by these managers since the beginning, where i was made to pay the token amount to block the place with hopes of getting a discount on the rent, security and nestaway one-time charges.

I finally booked champaka nest (Nest id – 6674) with hopes of being able to shift on 29 feb 2020. But, little did i know that the area managers are just buying time to put be in a situation where i can’t even take back my money or look anywhere else. Neither did i get any promised discount nor was i been give any correct information. I was supposed to shift on 29 feb 2020 but because of this delay, i had to make the full payment (Without discount) on the last day, 27 feb 2020, provided by nestaway (I would lose the house and the token amount after that) and hence the move in date was shifted to 01 march 2020 (I had to arrange for a place for myself, my luggage and my cat for one night). Then again the managers promised me that the painting and the deep cleaning would be done by the next day and the house would be ready to move in for me on the given date. But nothing, as usual, was being done as promised and finally i had to bear the cancellation of packers and movers, paid extra for the one night stay and still after all this the house was not even ready on 1st march 2020. When i moved in to the new house, the painting and the basic cleaning (Not deep cleaning) was done in front of me. Talk about unprofessionalism and inhumane behavior.

This didn’t end here, because when i moved in, i noticed that nothing was fixed – broken bed, washing machine not in the working condition, washroom not accessible, water scarcity, main gate is broken (Literally. It fell on me when i tried to open it), the outside stairs are really dirty, have so many dirty stuff still kept in the house, sofas and chairs are not deep cleaned.

All i have been trying so far was a little assistance from the area managers and even the nestaway support but sadly after so many complaints no one has even bothered to contact me back.

Now, i put in my request here on social media with hopes of someone from nestaway helping me out here because i cannot stay in this house any longer and after facing so many issues since the last 2 weeks, i have given all hopes up of staying connected with nestaway. I would need my full refund of the money that i have paid nestaway so far – security deposit + nestaway onboarding charges = 46, 526 inr and token amount = 4, 200 inr.

Any official can reach out to me by searching for the tenant who is staying at nest id - 6674

Nestaway is horrible. They just keep on adding charges without any valid reason. They will just always find an excuse to add some extra charges. They added charges for washing machine around 1600. They came and did the maintenance without my consent even i didnt raise the ticket niether approved it niether was using it. They just added the charges in my dashboard. One of the housemate left they again added some charges of 200 even after everything within the house is working fine. They mever return the complete security. They instead keep on deducting the charges without any approval. I want these washing machine and visit cost should be removed from my dashboard as it is invalid. Stop being fraud. Otherwise i want to take this case to upper level. I want these charges of 1600 around should be removed immediately. Please take strict action against it.
Registered mobile no [protected]
Calling no [protected]

Living in ur flat, contact details is [protected]... Ur company charged me for maintenance nd damaged property.. It's not divided to all tenants.. Nd it's totally incorrect.. Vendor given wrong details to nestaway.. I raised service request nd attach the photos of claim property, but still issue is not resolved... And also i have charged for assure home maintenance, it's joke.. I am paying assure maintainance and nestaway taking extra charge... Why u subscribe assure charge to tenants??
I also paid utility bill, but u have sent me maintenance home invoice and in my dashboard utility bill show unpaid...
What is ur policy sir??? U don't update ur nestaway site?? I very disappointed from ur services, we also take sab regal action for this typ of hassle... Please i request u solve my issue very soon

Dear,

Please be noted i have been staying with neswaway for last 3 years. Last month on 29th of jan i got an email from neswaway team to vacant the house by 3rd of feb as property is getting off-boarded. As per contract with neswaway they must give us 10 days notice in case of any such issue.
2nd 1st of feb owner him self came to the property & ask us to vacant the room asap. We have tried to contact nestaway customer care many times but no one helped us. Finally we searched some room with nestaway only due to lack of time & moved in on next day. As you know finding a house within 2 days was very difficult. Both the days were completely hectic & i felt sick. I have to spent around 15 k to recover the same.
Also after the move in to different room, nestaway charged some charges which is completely not agreeable. We tried to contact them so many times but no one listen as expected.

Also we are getting harassment calls from their collection team for money. We have explained them the all the scenario & about the unauthorized charges. But it nothing creates any impact.

I dont know what to say. Surely will leave this nestaway property soon once we get any, these guys are seriously disgusting.

Regards
Anil kumar biswal
J114, 2nd floor, j block, mayfield gardens, sector 51
[protected]

I have moved-in in february 2019. There was some minor issue in the house that has been manually repaired liking fixing the tape or knob of regulator was missing. Lots of light point are there in my house out of them few were not working. As i can't expect a brand new things in a shared house, i haven't raised the request for fixing the same as that was of no use to me.
As per nestaway policy, when a co-tenant moved out in october 2019, they inspected the house & charged all the tenant for all the issue they found including all those were pre existed. Although ot was unfair to pay, i paid what was showing in my dashboard. Nestaway should fix the thing as they have charged us full amount for the cost but they didn't.
Again, in february 2020, another tenant moved out and they inspected the house and again charged us for the same thing.
Nestaway please waive the amount and update your move-in checklist to include the item condition. Currently, only yes no is mentioned but even if minor defect but in working condition, nothing gets corrected but we are charged for the defect at the time of move-out.
Have raised the issue in the app vide request number: sc_02169739

As per the agreement, the off-boarding of a house will be completed in 2 months. I filed my off-boarding request in october 2019. I got the quotation on final settlement on nov 29. After much to and fro the dues were settled in the 1st week of feb

My house keys were supposed to be handed over at the same time, but despite repeated follow-ups i have not been given the keys. Overall, i have had a very bad experience with nestaway

Nestaway recently off-boarded the property due to some society association decision, area manager promised me to make a new booking as they have to fulfill their sales target, by promising they will refund my on-boarding charges, i was forced to make new booking through saurabh. Banerjee. [protected]@gmail.com instead of internal transfer (Which is nestaway policy, if a property is off-boarding, nestaway will give free internal-transfer)

New booking registered email-id: saurabh. Banerjee. [protected]@gmail.com

Now, at the time of move-out nestaway charges rs - 4300/-, for the things which was damaged from begging (Before move - in i already informed that).
Contacting with the area manager, he said that 3rd party vendor charged it. I contacted vendor, they said they have charged it by mistake.

Can you please refund the amount.

Unnecessary charges are added into my account. Inspite of several complains from my side they didnt help me with the same. Also they are putting fine over it refulary. It is an amount of around 2500. They are threatening to pay it else my 13k security will be deducted. This happens everytime. Everytime charges are added without any approval.
Mail id for contact garg. [protected]@gmail.com
Registered mobile no [protected]
Calling no [protected]

. Nestaway keeps on putting unnecessary charges without any approval. They are trying to fraud me and take away my security money. Inspite of doing severa comllains no action is being taken on it. They have added an unnessary amount of 3k and threatening me to pay and if not paid they are regulary adding fine on it. They are threatening to run aqay with my security amount of 3k. I need strict action. Please help

I have been living with nestaway for the past 3 years, and after getting quite frustrated with the system lately, i am writing this to report unruly and completely unacceptable behavior of vendors and property manager

This is in reference to the below tickets which have been raising since january 2020
1. Heater switch repair - #sc_02092539, #sc_02128775
2. Bedroom locketd, door keys lost or damaged - #sc_02107628, #sc_02101825, #sc_02101814, #sc_02101800
3. Toilet/commode shower repair - #sc_02030429, #sc_02012955, #sc_02006640

As you see above, i had to repeatedly create several tickets for the same issue out of which only one has been resolved until the date.

Following are the issues i have been facing for the past one month
1. New nestaway dashboard - very slow - service dashboard does not load at times, no means to escalate ticket if not getting resolved, wrong mobile number of vendors mentioned
2. Vendors - not willing to work, not ready to pick up the phone, not ready to come at the allotted time, make you wait the whole day on a weekday and don't turn up. Have wrong numbers mentioned on the dashboard, cancel the tickets when escalated via customer care or area manager, after resolving ticket don't leave unless rated 5 stars [ vendors - (Heater switch repair - amar nayak, venkata ramareddy), (Bedroom lock repair - sashi anu) ]
3. Area manager - this is around the tickets for "bedroom locked, door keys lost or damaged". I had raised several tickets and had been waiting for the entire weekend (Friday, saturday, and sunday). Tickets were preemptively closed without resolving. Called area manager several times to get it resolved anyhow before weekday. Initially promised me to get it resolved before 7.00 pm sunday, and eventually stopped picking up the phone. Till date, he has not responded or taken the responsibility to get it resolved
4. Customer care - only way that i see to escalate. Have always received a promising reply but have never seen any result in action

There is a compulsory nestaway assure charge per month that is being deducted for the above services
Kindly let me know how you plan to address the above issues, or do let me know otherwise as we would not be left out with any other option

I had leased out my property on nestaway for rent. They were unable to find any tenants and after 5-6 months decided to delist my property. I had submitted my property keys to them during the initial processing. It has been more than a month now that the property has been delisted and i still have not yet received the keys. Despite mailing them or calling up their customer service, there is still no concrete answer to the whereabouts of my keys

Hi

I've been charged more commission than what was agreed upon when a tenant is getting allotted for my house in goregaon, mumbai. Even after repeated calling, there was no response from the people who committed the commission to me. I'm calling their helpline since 10 days now, they just raised an email and that has been the story since then. No action taken at all.

Thanks
Mahindra

I have moved out from nestaway property house id 54192 on 18th jan and still following up for getting my security deposit back. Also i see all incorrect charges are applied to my dashboard. I have raise multiple service requests and made numerous calls but i am not getting my refund back.

Also unnecessary charges are added as below:
1. Utility bill rs 800 - all utility bills are clear and proof is sent to owner. Proof of last month bill payment & prorated bill (Rs 230) till 18th jan are submitted to nestaway and owner.
2. Renovation charges rs 999 - there are no renovation charges needs to be applied as per my zenify agreement. This needs to be removed.
3. Notice period charges rs 12, 254 - as confirmed in sc_02023847 ticket by nestaway, this charge needs to be removed.
4. Maintenance move out rs 2850 - i have already paid maintenance till 18th jan and remaining paid by owner till mar'20, directly to society and proof is attached & also shared with owner - kindly remove this charge.
5. Painting charges are very high. It should be less than 10k considering the condition of the house.

My name is Nandhini.
I moved to the nestaway house in the month of march 2019. From the month i moved in we were having electricity issues very often. Despite raising many service request, they did not bother to fix the issue and the manager never took any reponsibility to look in to the issue. We pay the electricity bills on time.
So, in the month of august we raised complaint on the power issue to bescom. When the bescom people came, they found there is some illegal connection given in the building and they have imposed penalty on the building. And during this period whole building had no power in the house for one whole week and no water as well. We had suffered a lot without water and power. Nest away paid the penalty charges and got the power supply back after one week. Now they are imposing that penalty charges on the tenant. How come tenant are responsible for the penalty.. That illegal connection was given by owner or manager and they should be responsible for it. How the tenant would what is going on in the meter board.
Now they are charging me around rs. 5000 in the name of bescom penalty. Though i raised many service request that i am not liable to pay these charges as am not aware of anything towards meter installation. They are not providing proper solution. They are very rude and harsh saying this has to be paid by me and owner or nest away cannot pay. Kindly help me to resolve this issue. I cannot pay this amount and i did not do any mistake.

P. S - in the first place, the house which i moved is a brand new building. And there were no pole connection to the ground for the electricity. These all has to be proper when they give the building for the rent. But they failed to do so. And after bescom has found out they are imposing it on tenants. After the new meter is installed we are not having any power issues. Nestaway is really fraud.

Customer care executive is very rude when this issue comes. Please help me to resolved this issue.

Service request no - sc_01814021, sc_01726171
Building name - jp phoenixx

After many call followup there is no action against my query. They promise me to provide rent agreement and access card to entry the society before move-in date 21/01/2020 for that i am already paid on-boarding charges before 5 days. But till date 03/02/2020 no action on that. I am also paid security deposit on the same time.

Please take action asap.

Raised complaint for sewage problem where other tenants toilet and sewage enters into my bathroom. The service guy and checked and went away without resolving the problem. Also on top of that he closed the ticket without resolving it.
Tried to contact the area manager but he also didnot and very rudely cut my call in middle of the conversation, i also tried to contact him but he is not picking my call.

I rented house in nest away thinking that i'll get good service but it exact opposite.
Nobody is there to resolve the problem, customer cares ask to contact area manager, area manager asks to contact house owner.
The ticket i raised is sc_02077546

I have been duped and a victim of their unprofessional team. Nobody answers call, or has the decency to revert. The behavior of the team is pathetic. What is committed before move in and after move in no body listens!! They remove posts from their page and no resolving the problems. There are so clever in handling the customer by telling the same statement again and again. Am going to launch a complaint against them.

I stay in the a nestaway run building, yash residency, and i am fed up of nestaway support and area manager attitude. It was the biggest mistake of my like to opt for nestaway. They are making money even out of water bills which is almost 3 times the actuals. The worst thing is that they provide fake water bills and they expect us to pay the bills.

I am residing in a building managed by nestaway in babusapalya, banglore and has around 15 flats (Mentioned as a tenant hereafter). I moved into this property on 1st july 2018 and staying here to date. (Houseid: n27598)

As per my contract, the rent was inclusive of all maintenance charges. Owing to which nestaway did not charge any of the tenants apart from rent and room electricity bill till the month of april 2019. However, from the month of april 2019, boar well of the building started drying up and nestaway started getting occasional water tankers. Tenants were not taken into confidence about this (About tanker vendor and charges), many did not even know that there is water scarcity and tankers are been brought to the premises.

As the summer progressed water tankers frequency increased, but tenants were never charged till july. However, on july 15 nestaway added inr 3848 on all the tenant's dashboard, just mentioning water charges without proper description, bills or breakup details between tenants. Following that, inr 7897 per tenant was added on 19th aug with minimal desc as nestaway/ka/*random no*. Then, another inr 1289 and inr 2266 were added to each tenants dashboard on 23rd aug and 27th aug respectively with minimal discussion as "other services/water tanker charges". Making total water charges due to 15, 300 inr for all tenants in the apartment. By end of aug, total of 97 wanter tankers were brought in, considering no of flats in the building, reverse computation showed that each tanker cost should be around 2400 inr, 3 times more than market rates.

When approached to nestaway customer care they did not have proper justification. I raised a couple of tickets sc_01625487 and sc_01686113 one after the other, to get clarification on the charges. Both tickets were open for almost a month plus. But only got a snapshot of an excel sheet which did not give any clarity on break up nor any supporting bills. (Excel screenshot attached)

When tenants approached area manager abdul, he maintained that these charges are wrong, we do not have to worry about it. He would get it fixed and asked us to share the service ticket number with him. Which most o[censored]s did, but nestaway kept on closing those tickets for all tenants, without proper justification and charges were not removed from the dashboard. Cc always maintained that charges need to bear by us, even after area manager had confirmed with cc on a conference call with me that the charges are invalid. It shows the level of lack of coordination between na departments.

However, the area manager promised that we need not to worry, he would take care of those charges and he did when few of the tenants left the building during the period of aug-sept, for most of them the charges were actually waived off. So owing to poor response from cc and area managers promise, no one paid the bills under the assumption that those charges are wrong and we do not have to pay the same.

Water tankers continue to come in even today. However, finally, after a lot of persuation, the new area manager finally shared the bills with me as part of sc_02044534 and i was surprised to see that water tanker of 7000 ltr. Capacity was billed between[protected] throughout, whereas the general market price should not be more than 700 rs. To top that lot of these bills did not seem to be genuine as (Photos attached)

1. Lot of these bills were from a hardware shop or from a security agency.
2. When i tried calling the phone number of the hardware shop, it was not in service.
3. The dates of tanker delivery on these bills did not match with the log maintained by building security.

I am tired of following up with nestaway customer care and area manager, both of them point to us to each other and i have not received any resolution yet.

Hope nestaway removes these inappropriate charges from my dashboard and investigates about the fake bills and the scam that is been going on within your organization.

Before i had to pay the charges of the flat, the team was continuously trying to warn about the due amount but after i paid my monthly rent and security deposit before shifting, not getting any assistance. I paid almost 60k and had a doubt about the rent agreement which not a single person is aware about, neither the owner is receiving my call. Pls assist as i want to shift my belongings to the new flat and need a complete address of it, or want a correct mentioned address in the rental agreement.