Oriental Insurance Company Complaints & Reviews

Sir

This is in reference to my claim in oriental insurance ltd., The policy no. of my bike is 923428.
Unfortunately, My Bike is damaged on dated 04.03.2010 at around 1:00 pm in an accident occured at ISBT.

I am fed up with the services provided by you. I have been using your service for the last 2 years and this is the very first time, I claimed for the Insurance. Its been more than 3 months and I havent recieved any positive response on the behalf of the company. Mr. Chawla ([protected]), the most sarcastic person I had ever meet in my entire life, has no manners to intract with the customer. Whenever call him, he just drop the call between the conversation and after that do not pick up the call. As per him, customer is responsible for all the documentation starting from Bill to providing survey report at the time of taking the policy.

I have repaired my Bike in Rajiv Raj, Bhajanpura, Delhi & submitted all the documents required for the claim to Mr. Rakesh ([protected]), the person aurthorised for claim. After completion all the process, Mr. Chawla (Person concerned for survey) has survey my bike & get the all clarities in showroom. Rajiv Raj Bajaj repaired my bike & confirmed to Mr.Chawla. I have paid my all bills & received my bike, I have submitted all document to Mr. Chawla but after all I am not getting any clearance from deputed Person where should i go to check the status of payment, Always he told to us that I am not responsible about this, I have submitted document to proceeding office please follow there. Mr. Chawla has provided office detail but there is no intimation about my claim. However, the claim amount is not really big but still services are really really irritating.

Kindly take the action as earliest my claim processed. Althought I am not expecting any postive response from the team

Regards
Prince Jain
C-28, B.S.Colony, St No. 3
New Usmanpur
New Delhi -53
Mob: [protected]
prince.[protected]@yahoo.in

Mediclaim Complaint:

I have submitted a medical claim reimbursement for Vascular surgery (jugular vein) under policy no.124200/48/2010 with Oriental Insurance Co. LTD. Mumbai and their (TPA) Raksha TPA pvt.ltd on 5th March 2010 with acknowledgement of claim no.[protected].

Post submission there was acknowledgement letter with a request for original document, whcih were submitted immediately. Till now there is no communication from the TPA. Whenever I rang up enquiring about the case they asked for a new document. It reveals that they are not serious in resolving the case and has been looking for pleas to delay and not settle the claim.

Details of Insurer and their TPA provided below. request if this be raised to the right desk for resolution

Oriental Insurance Company Ltd.
Lakshmi Commercial Center, Senapati Bapat Marg, Dadar West, Mumbai 400028 ,

Tel :[protected]/24373748, Fax[protected]

Rakha TPA pvt.ltd
7 Kumtha Street, Ballard Estate, Mumbai 400001
[protected], Fax –[protected],
Email : [protected]@bajoria.in

Manoj Agrawal
Mumbai-400076
Email: [protected]@hotmail.com

Hi,

after registerd a complain on 06-05-10. I got a call on 10th May'10 regarding the same howver they had commit that i will receive my cheque within 1 week and also confirmed the amount(INR 7900) but i didn't receive any cheque till date.

Call received from[protected] on 10th May'10.

Note: I have already registerd the same complaint on 06may'10 after that i recived call.

Bike No: HR 26 AY 3735

Still i am waiting for rembrusment check.


Thanks
Ankit Kumar Nirwal
#[protected]


Complaint registerd on 06/05/10

Hi,

I have claimend for my bike on 5th Mar'10 and survey man passed the claim 11,500 rs. and assured that i will recive the rembrusment check with in 2,3 working days.

But Now 1month has gone and i have't recived any check.

I have also visited to the nearest Oriental insurance office which is based at sec-14 Payal cenema girgaon to get status of my check but they said yours case is handled in our head office they provide help line no. but not gets any responce[protected],81,82

Still i am waiting for rembrusment check.

Bike No: HR 26 AY 3735
Survey man: Mr. Rakesh Kumar #[protected]


Thanks,
Ankit Nirwal
#[protected]

dear sir
I am an Insurance agent from the oriental insurance co. limited from 29.07.2004
my IRDA licence no. is 1749126 and it expire on 28.07.2007 as per rule i have submitted my all document for renewal of my licence on 10.09.2007 i am late for tow month but i have paid the late fees but till today my licence is not renew and my agency data is also deleted by the branch manager and when i talk to him about my licence renewal he is no talking about it. i send my request also the divisional office KORBA but he is also not respond me so that i request to you renew my licence.
so please kindly renew my licence from IRDA

my name is amulya kale
i have a Kawasaki bajaj 4s champion two wheeler. i am paying my bike insurance to the same company for last 10 years now. i used to get my warrant and papers every year nice and smoothly on time until from past two years suddenly i feel oriental insurance has become careless for the customers last year i made cheaque payment for my warrant but even after two months i didn't received renewed copy of y insurance . when i went to ask what was the problem i found out the agent who handled my case was out on vacation for last one month and the cheaque that i had issued was still lying with him and was not debited i complained to the branch manager after next 4 days of daily reminding them to solve my problem they finally gave me my renewed insurance it was a waste of my time and money as i had to go to the office and no one was opting to solve but just ask me to talk to different peoples in office for the solution.

This year it the same story and even worse service now i haven't even received my warrant only. thankfully i know that my due date to pay the insurance money for renewal every year is 11 of April when i called up to them the answer they gave me is even shocking that he was out on vacation and couldn't send me the warrant. and then started telling me that here the work is very lazy as its a government office and all.
but its not fare how can they be so irresponsible. am attachin in my copy of last insurance paper that i revieved from them


please look in to my problem am fed up of the oriental insurance company ltd

My ALTO car # CH03-Y 4736 met with an accident in month of jan-2010 and after surveyor's (Mr. Manmohan Singh) inspection we had submitted claim of Rs 4000-/- to Oriental insurance ambala cantt on 09-Feb-10 (Claim # 31/10/177).The claim had been attached with estimated amount and we had paid Rs 4000-/- to vehicle denting person.

After taking more than one months time and deduction of Rs 500 for file handling charges. Oriental insurance has released check of 2200-/- amount on last week of march-2010. Which is not at all acceptable for a customer who did not claim since last four years and eligible for no claim bonus from the insurance company.

We would like to bring your kind notice towards malpractice of surveyor Mr. Manmohan Singh who did not handle our case properly and prepare the claim with lesser amount.Even though we had paid full estimated amount (Rs 4000-/-) to the repair vendor.

Request you to help us in reclaiming the remaining amount from oriental insurance ambala cantt.

Dear Sir,
I have purchased a bike(F-Z) from Ghaziabad (Yamaha showroom) dated 22 March-09. 23 march-09 i went to my hometown Bulandshahr when i was coming Bulandshahr to Ghaziabad i got a small accident near at Dadri, in accident i loss my allele wheels both. i have repaired my bike from authorised yamaha showroom and i got a bill(4548/-), i have submit my all documents related claim in oriental office, after this i got a call from servaior , i was meet him and i show all claim related documents to him but i couldn't show my registration certificate he told me that u have to submit a copy of registration certificate and i done it in office, but till today i could not get my payment which cost was 4548/- somthing.In this time i have contact with oriental insurance office but could not good result , in August i got a call by second servaior that u meet me in any working day regarding claim, i call to servaior when i reached to Ghaziabadhe told me me i have no time today you meet me next day, i sad to him sir i am work in a private company i can not many leaves he told me u can come next sunday , sunday i come dehradu to Ghaziabad i call him morning 11 am he told me u have to come 9 pm but i told him sir i can't come in night than he told kuch pane ke lia kuch khona padega bas 2 minuts ka kam hai than i submit my report, i have many try to meet him in day but he was not ready. After some time i got a accident and i loss my phone and loss MR. R.B.Garg no. i have change my job and working in Hissar( Haryana). One day i go insurance office and meet Mr. Amarjeet singh, he was the officer who pass my claim, after this i take mane leave for this but i could not any positive responce.
To take many leave i lost my job from my company and now i am not earning money any sourse now what can i do dear sir please tell me who is responsable for this.
Today i have sent a legal notice to oriental insurance by court.

i have a puechase new hyundai i10 car in starline automobiles,(satna) and my insurence done by the oriental insurence company limited and the company is wrong insured's name surendra chandra gupta
s/o mr.heeralal gupta then i camlaint in company then my policy is correction by company then compny
write my name correct but my father name is incorrect mr harilal gupta then i coplaint again in company but they are not give me a response.

Dear Sir,
I m Brajesh rana would like to submitt a complaint Regarding Vechicle No: DL5SZ-3004 (Late. Shri Ravinder Kumar Tomar) was crashed in a road accident in Ghaziabad in march 2008. I have already submitted all related documents for claim to Oriental Insurance, Chandani Chowk Branch to BM Mr. Ramesh and his contact no. is [protected] before 02 years. Surveyer Name Mr. Naresh thareja and his contact no.[protected]. After crash the vehicle i have servicing the vehicle in M/S. Rajeev Raj, Durgapuri and contact person Mr. Chanchal-[protected].
I have not received any claim regarding this. So i requesting you to plse. look for the same ASAP. because Mr. Ramesh (BM Oriental insurance) not picking my phone and after reaching to office he replied me that it will take 15day.

Regards
Brajesh Rana
Mob: [protected]
Office:[protected]

sir
we have arealready submitted complaint reg.harassment in insurance of my car with cash less sheme.with Khanna branch.sir your officials in the co.are harassing in the name of verification of licence of my son manjeet but there is nothing being done by the ins. officials .they are simply depending on the vendors they are least concerned for my compulsion. only the vendor at jalandhar DTO office submitted the paper for verification and the same could be done in the start. I had undergone Kidney Transplant and not in position to go to my office whereas my vehicle is ready for the last days. I request you look intto the matter so that I can save my life from infection.With this type of service given by the co. ti me is a bitter experience . i fail to understand this cash less insurance.Kindly do the needfull thanks.

Respected Sir,

I had insured my house for 16 years from Oriental Insurance Co. Ltd Satna (MP)-485001 vide policy No.272/2007. On 08/04/2009 a fired accident ocurred in my house due to coocking gas Cylinder and a lot of loss of my insured house becomes. On 09/04/2009 i.e. on day later I informed to said Inusrance Co. in this regard. A survey team of Oriental Insurance co. has come my house and sueveyed the deffected rooms of my house and has assessed loss for Rs.23,413/-. As per direction of Oriental Insurance co. offical all required documents have been deposited to Oriental Insurance co. on 22/04/2009 for claim of insurance cover. However, Orienatal co. Satna(MP)-485001 neither given insurance claim nor any information given in this regard.

another reminder also given alongwith all enclosures deposited earlier for claim but no information received as yet

To,
Oriental Insurance
New Delhi, Head Office

Dear Sir/Madam,

I would like to bring to your attention the kind of services that are being offered at some of the branches of 'Oriental Insurance'. I write this mail because of not one instance that the company has shown to its customers, a behavior totally un-appreciable and unprofessional.

I happen to go to the 'Oriental Insurance' branch in Edapally,Near Modern bread factory, Ernakulam, Kerala for a vehicle insurance. I explained to one of the managers there, that my vehicle insurance (which was previously done on Oriental Insurance, Mysore) had lapsed and that I wanted to
apply for a fresh insurance cover. I had all the necessary supporting documents and my vehicle ready for the general inspection. I was filled with not only awed, but also disgust on the blunt reply of the manager, which was, that the entire office ("we") was "too busy" to be filling up new applications and doing the needed "data entry". Inspite of the fact that I was ready to wait, he repeatedly said that they could not make me a fresh insurance.

This was not all, the first instance I visited the same office I saw the papers of one of my friends thrown across the desk when one of the officers read that his insurance had lapsed.

I ask, is this the ‘customer first’ policy that the company follows?

"National insurance" which was across the street, thereafter promptly made me a fresh insurance in 20 minutes flat absolutely without any hassles and they happen to be very polite as well.

I do anticipate a reply and I hope steps be taken against those responsible, or rather should I say, irresponsible.

Thank you.
Pallav Nath
Kochi, Kerela

car insurance .
car was accident 5 months ago. bill also generated 4 months back
i paid all money but no claim received from insurance company.
every week i follow the insurance company but no response yet .
please help me to recover the claim from insurance company.

my car no is.
up-16 R
6662
insurance done by oriental insurance company - from unnao branch-uttar pradesh
policy number not remember the moment.
please help me to solve he issue.

Subject: Deficiency in service promised by the insurance company
[--Policy No[protected]MDI[protected]/48/2010/20 Validity[protected]]

Dear Sir,
I was admitted in Sir Gangaram Hospital, New Delhi on 12.07.09 under diagnosis of Adeno Carcinoma Stomach and was operated by Dr S. Nundy on 13.07.09.I was discharged from hospital on 19.07.09.

The relevant papers of the policy handed over to me clearly underlines that I am entitled to a room rent of 1% of the sum assured that is Rs.5000 per day for Rs 5,00,000 policy bought by me. No where it was qualified that it is related to nature of disease etc. However in the authorization letter received from MD India, TPA of M/S Oriental Insurance co. ltd, a restriction of Rs. 1,750 per day on room rent was imposed (1% of the sum approved this illness) without any reason.

I had to pay Rs. 33,600 @ 4200 per day for 8 days to the Hospital against a reimbursement of Rs. 14,000 @ 1750 only from Insurance co. This is not in line with rate agreed at the time of renewal of the policy that is Rs.5000 per day.
Vide my letters dt 22 0709 n 28 08 09 I requested them to reimburse the difference that is Rs. 19,600 at the earliest, but the Insurance co failed to respond.

I feel this is a fit case of deficiency in promised services on the part of M/S THE ORIENTAL INSURANCE CO LTD.
I therefore request you to kindly help me and instruct the insurance co. to pay me the balance amount without further delay.

A summary detail of the case is given below for your ready reference.

1. Policy No MDI[protected]/48/2010/20
2. Validity of the policy [protected]
3. Insured person Ravi Shankar Behera
4. Insurance company M/S The Oriental Insurance co ltd
5. H/O A-25/27 Asaf Ali Road,New Delhi-110002 tel phone [protected]

No. of days Hospitalisation Room Rent entitlement as per policy Actual charge by hospital Room rent paid by insurance company Amount paid by the insured Due for reimbursement
by the insurance company
8 8 @ Rs.5000=
Rs. 40000 8 @ Rs. 4200= Rs.33,600 8 @ Rs. 1750 = Rs.14000 Rs 33600-Rs. 14000=Rs 19600 Rs. 19600


Yours sincerely


Ravi Shankar Behera/Shipra Saxena (spouse)
B-65, 5th Floor
National CGHS
Sector 3
Plot 4, Dwarka
New Delhi – 110 078
+91 11 [protected]
[protected]

I am a Mediclaim policy holder ( My Last Policy No: 313303/48/2009/423) of Oriental Insurance Co., Barrackpore Branch (W.B.), Branch Code:313303 since[protected]. Then my yearly Premium was Rs. 2491/- for full family of three members.Within 3 years of my continued policy I claimed twice for Rs. 3400/- & 20, 000/- .Due to two claims my present premium had reached at Rs. 6, 200/- for imposing extra loading on premium .Actually mediclaim is supposed to incur the medical expenses on requirement and premium is paid for that purpose as per agreement . It is obviously a hiden condition of the Co and it is not disclosed to the customer when he is becoming a Mediclaim policy holder . It comes to knowledge of a customer when premium is paid next year after claim .This hidden condition i.e. imposing extra loading on subsquent premium after any claim should be stopped or disclosed clearly to the customer while purchasing a mediclaim policy. It is also observed that extra loading varies from a branch to branch of the same Insurance Co. It is also experienced that officials of the Oriental Insurance Co. gives importance to agent than interest of a customer and despite of a written complaint against an agent a customer is not permitted to change his agent . I hope, IRDA will look into this injustice matter .

11-Jul-09
To,
Mr. R. Meenakshisundaram, D.G.M.
1st Floor & 4th Floor, Leo Shopping Complex,
44/45, Residency Road Cross,
Bangalore - 560025
Ph.[protected], 25581123
E-Mail: [protected]@orientalinsurance.co.in

Sub: Complaint for the arrangements for the health check-up against obtaining a medical insurance
Dear Sir,
I would like to bring to your notice the hardship your customers are going through for the unfavourable arrangements made for going through the health checkup before obtaining the medical insurance.
My father, who is looking for medical insurance at the age of 63, had to struggle a lot and was abused in turn, while trying to get the health check-up done.
The complaint is against:
The Sagar Clinic
No. 200/5, 9Th Cross, 7th Main
Jayanagar, 2nd Block
Bangalore – 560 011

1. The authorized centers where health check-up for Oriental is limited to kind of outlets such Sagar Clinic in Bangalore which is primarily run by rookies.
2. The charges are no less at Rs 2550, comparable to one stop and friendly hospitals such as Apollo or Wokhardt
3. Form reception to Doctor to Technicians for TMT etc, everywhere there are 2 to 3 learner employees trying to work around their job with conflicting views… a scene more prevailing in a college laboratory
4. The irony is, none of your authorized outlets are capable of providing service to senior citizens at one go.
a. My father was called at morning stating all work will be done in 2-3 hours.
b. We had to wait for more than 1 hour just for the eye specialist to turn up
c. Yet, after 3 hours we were told to come back in the evening at 07:30 since the Ultra Sound technician failed to turn-up
d. We went back at 07:00, until 08:00, no sign of the person who can complete the remaining test o[censored]ltra Sound
e. Upon enquiring again at 08:30, the receptionist Ms Shamim, she claims she is not the one who asked us to come at this time and she cannot help us unless we keep waiting.
f. When pressurized again, she rudely asks us to take our money and leave the premises
g. We opted for the money after this disappointment
h. Yet, while leaving my father was literally pushed out of the premises by one Mr. Sadath Delvi who claims to be the in-charge of the outlet
This is a gross disrespect to a senior citizen and a matter of discouragement to look up again at oriental Insurance for the basic needs.
I am sure, you will notice this compliant with immediate attention and take necessary steps to avoid repentance of such incidents, especially for elders. Such outlets should be straight away disqualified to conduct health check-up on your behalf.

Thanking you,
Yours Faithfully

Anil Baheti
22/202, Mantri Residency
Bennerghatta Road
Bangalore - 560076

CC:
1. Dr. D. Hemachandra Sagar – Chairman, Sagar Group
Sagar Hospitals, Jayanagar
#44/54, 30th Cross, Tilaknagar,
Bangalore – 560 041,
Karnataka, India.
Phone: +[protected]
Email: [protected]@sagarhospitals.in

2. Health India
SHREE COMPLEX, NO. 208, 2ND FLOOR, 73, ST. JOHN'S ROAD, BANGALORE- 560 042
Bangalore - 560038
Tel :[protected] [protected]
Email : [protected]@healthcare-india.com

Dear Concern,
Refer claim no 272300/31/2009/441, Vehicle no. UP14 AF 3498, (Chasis no 00527, Engine no-38721) in the name of Mr. Pradeep Kumar, 1/592, Vasundhara, Ghaziabad,

Claim has already been passed but at the final stage claim cheque has not been released and the claimant has been asked to manage and submit "NCRB" report, though it is not mandatory on the part of claimant and never communicated to the claiment during the entire process of claim.

Claimant is shocked, disappointed and feels harassed by such attitude of The Oriental Insurance Company Ltd. and requests immediate release of cheque.







(

Complaint Details : Claim No. 272500/31/2009/000176
under Policy No. 272500/31/2008/5129
Vehicle No. UP 16 R-0402

My grievance :

All the documents to the company(Oriental Insurance) have been furnished as and when demanded and some of them have been submitted even twice ( NCRB Report Dated 22/Sep/2008 and 21/Jan/2009). The FIR, Both the Keys of the vehicle, FIR duly accepted by the hon'ble court, Letter to RTO (about keeping the file of stolen vehicle in safe custody) and all other required and important documents have been submitted to the Company over this span of 9 months.
Whenever I call the Sector-2, Noida office, i either get no response or a response that the case has not been processed yet" with no further information. The Consumer Commission has clearly stated that "A policy holder who
had filed a police case immediately after the incident cannot be denied claim. You can visit the link http://www.livemint.com/2009/02/18163450/Delay-in-informing-insurance-f.html


The reason given for late intimation to Company" about theft of the above vehicle well explained in the application submitted by me and is very much factual. I am giving the details of incidents in order of chronology.

17-06-08 = Date of Accident
17-06-08 = Intimation given to the Police (Submitted a copy to oriental for this repost)
18-06-08 = Intimation given over phone to
Sunil Mishra, Development Officer,
The Oriental Insurance Company Limited
R: 241199 M: [protected]
I was asked to submit a written application regarding the Accident with a copy of FIR.

19-06-08 = The FIR was written by the Sec-24 Police and was handed over to me in the evening ( Submitted to the Oriental Insurance )
21-06-08 = Saturday, Oriental office closed
22-06-08 = Sunday, Oriental office closed

23-06-08 = The written application was Submitted on Monday morning with a copy of RC, Insurance paper, FIR copy and filled up Motor Claim Form.

After around 9 months of the accident, they have stopped the processing of my claim for no apparent valid reason and they dont entertain any phone call and emails. I have been spending all my time and money in
i) Hiring lawyer to get the FIR duly accepted by the hon'ble court
ii) Taking Leaves from my work and running to the NCRB office for the report
iii) Sending the bank Account Statements, Statements required from witnesses and all other documents demanded by insurance agent (Rajeev Bhusan, Ph: [protected]) .

I reserve the right to take action and demand the claim money and charges for harassment from Oriental Insurance.

Gentlemen,
I was employed with M/S FINANCIAL TECHNOLOGIES. I was treated for Inguinal Hernia on 27-10-08. and discharged on[protected]. On the directions of my HR Deptt. i submitted all the required forms and origional bills. but even afetr 6 months i have not received any satisfactory reply from either Financial Technologies or The Oriental Insurance Co Ltd. My Mediclaom Policy no is 122300/48/2009/2738.
I feel harrased.

sir,
my big brother have mediclaim from oriental insurance company from last 5 to 6 month.
last month he admit in hospital for 10 to 11 days .my brother making a mistake when he admit in hospital he forget to inform insurance company. after few days he remember he have mediclaim .
he took all bills and report from hospital and go to the insurance agent. insurance agent clearly say
u r not inform thats why your claim is not pass. plz told me wat iam doing . hospital bll is 13000/---