OYO Rooms Complaints & Reviews

On 20 april i tried to book a room using oyo. The first time i did it everything went through even my upi app showed payment success but on oyo it didn’t show up. I tried again and the same thing happened again.
Tried calling oyo customer care and they said they will arrange a callback but haven’t received any callback yet.
I an now stuck with rs. 7000 deducted and even not able to book the room.
Why should we consumers face problems due to these glitches?
This instance makes me reconsider using online payments methods or using even oyo at all.
Very bad experience and not expected from a company like oyo.
Let’s see if i will get the money back or it’s gone for ever.
Case id i was provided was: 14710950 and 14710982

I booked a room with mukut regency & upon payment of cash on counter, i was allotted a room whose walls were water logged leading to foul smell all around. My 2 yr old kid & husband were also very uncomfortable. Upon complaint to the manager, his erratic & rude behaviour was not at all justified. Instead of resolving the issue, he misbehaved over phone & allotted same type of room (Room no.207, present status can be checked). We stayed overnight anyhow. Even the food wasn't uptomark. Kindly look into the matter so as to avoid any inconvinience to the ones who prefer this hotel considering the pics present on the website. If my querry remains unattended/unresolved, i will escalate the matter to higher authorities.
Hope for a positive response & a strict action against the hotel & its serving authorities.

We have booked northeast package including flights from oyo. The return was booked from spicejet which was cancelled by jet airways. Oyo people are so irresponsible in rebooking a different airlines inspite of continuous reminders. The response and service is horrible. Never wish to travel with their package. Everytime we need to call and get the updates. Very unprofessional and unethical staff. Last minute tensions were given to us.

We are staying in prakash continental with tariff rs. 2311 in oyo flagship and having problem regarding refreshments and tv connection and on concerning with receptionist they behave rudely.
Same thing happened in the morning. The staff on the reservation counter is always busy with their personal things. We got frustrated with this behavior and probably will not stay in any oyo flagship with prepaid tarrif.

Booking id: gabv6189

A room was booked by me for 2, and the amount was paid online on 18/4/19... That, on reaching the hotel it was learnt that local ids were not allowed. Further, customer care was contacted by me and i was told that on cancellation of the above booking refund will be done within short period...
Today, i. E. On 19/4/19 i received a call from oyo rooms service centre and i was told that no refund will b provided since it's against their policies... Also it is told by the person from the service centre that all details.. I. E policy was mailed to me on the following day... But no such mail was received by me till date...
I would like to submit, i have cancelled the booking as soon as i was told that local ids are not entertained...
Now the company says the refund cannot be done.. Plz help

I am writing with highest disappointment and real fraud done by oyo rooms today with us. We have booked a holiday package to kodaikanal from bangalore, travel date starting from morning 19.04.2019 and ends on 21.04.2019. The travels are 6 numbers. They have quoted rs. 30000/- and the entire money they have taken from us as an advance payment. On the travel date morning, they sent one driver details and says he is the one at 8.00am, where as he supposed to pick us at 6.00am. They waited till 11.00am, no information. Then we called driver. The driver says, he will not come because oyo has not told him anything. Even after frequent follow ups, till 2.30 pm, no one is providing any details. Our entire day has gone on soup, waiting oyo will provide some time.
Now no one is picking our calls. If some customer agents picks the call, he says, driver may come. They are also not sure whether we have been picked up or not. As per policy neither they are given us the money back nor providing a package. All 6 o[censored]s lost our one day leaves.
Really pathetic and fraud done by oyo rooms. If oyo guys want money, they have to go and cheat the government not the public.

Really really, it is a biggest fraud of this era.

First of all rooms not provided as per the pictures displayed. It was in poor condition. Second thing door lock was damaged and then we're asking us to repay the amount. Wow, that's great within few hours hotel reception guys said you will pay the amount. They are keeping rooms in poor condition, they don't know how to talk. When you asked them to help they are saying, we have no resources you can do whatever you want.

Is this kind of service we expect from oyo. I don't know why we extra amount is charged... Whole 2 days experience is pathetic.

Dear sir/mam,
This is to inform you that my refund against the above said booking has been initiated by mr. Ashutosh (Oyo guest experience manager) as on 08.03.2019 but the same has not been received till today. Please look into the matter and do the needful as the earliest. Further the same refund has been re-issued by mr. Rahul (Oyo guest experience manager) as on 31.03.2019 but as i said above, the refund is not yet received till today...

Regards
Satya aeron
[protected]

Ref. ID : PKG-YDLJ5473
we traveling 6 friend at BKK Thailand in month of 19Th March and we staying in 4 Night and we have separate room accommodation, we mail to OYO before traveling date that on 16.03.2019 and informed to Oyo that in group travel one person not able to come with us due to health problem so pls cancelled one ticket with room.

they directly say no any not possible in oyo terms condition, at my end we direct call to spice jet and they same time cancelled the ticket with levied charges 8500 Approx and balance remaining amount credit direct in OYO account same we pass message to OYO they agreed same with refund.

in room we dont have number of hotel person so we not able to cancelled rooom, when we was reached at hotel we surprised that room already cancelled by OYO so they give only 5 room, it means room amount they direct taken and they said me not possible cancellation .

we had reminder to reminder OYO for payment and our Final Invoice copy but they said it under process and invoice against they no have any answer .

above is all in writing mail so if require we send copy to mail.

My booking id is vlmj9870 and my latest case id is 14252216. My refund of rs.29, 416/- has been approved by oyo on 26th december, 2018. As of today, i have received only rs.16, 500/- and the balance amount is still pending. I have been contacting oyo for almost 4 months and no cares to bother or do their duty. I am sick and tired of complaining and being on hold for so long. My calls are even disconnected after being on hold for more than 20 mins.
Hopefully this complaint will help get my refund back.
I have all the messages and emails confirming my refund amounts by oyo.

This is one of the ridiculous things i have ever seen. Oyo app does allow to remove partner's member id from the app in relationship mode. User should be able to add/delete partners members id. It's a big question towards the privacy of the user. No one needs to explain why they want to remove to the support agent over the call. Please look into this so that the feature could be added in the app/web without any questions. Also, to delete the partners id, one need to delete his or her own account, which is ridiculous.

Dear oyo,
My experience about srico hotel is good and basically i appreciate the attitude of property manager. But i don't like the oriya service provider boys. Basically the service provider boys who's belong from orissa have no common sense about the behavior as well as courtesy.

As per my profession i m a manager at a nationalised bank and basically belong from orissa. But i m very much sorry to inform you that these # have no common sense and treated me as i am living on their pityness.

Even if in person who's one eye is not functioning told met not to speak further when i complained him about the door lock as well as thecleanness of the toilet.

I have stayed for 5days, but still then the service provider boys from orissa have not provided me proper service.

Hence i request you to inform the owner of the hotel to make these # peoples to out from the hotel and try to heir sobor serive provider otherwise your reputation will go in vein.

An unsatisfied customer
Biswomohan sahu
Booking id-izmu3852

Whomsoever this may concern,

We have booked 8 rooms in travel inn, dharwad (Oyo - 22528) for the apr 21st under the customer name "sneha kulkarni". Go ibibo booking id - htlddecwxq, hotel booking id - [protected]

The hotel guys had called up today and cancelling the booking, reason given was for maintenance.
How can you cancel at last moment when the purpose of booking a room was for the marriage events. I am not sure are these rooms has been assigned to some other customer for more money.
Is this how you treat your customers? I am raising a complaint with department of consumer affairs and district consumer dispute redressal forum against you guys.
Oyo, travel inn, go ibibo, whomsoever responsible will be escalated.
Will be taking legal procedures if not satisfactory.
Contact numbers o[censored]s

Tejas - [protected]

Thanks
Tejas

I have booked oyo room at Hotel gold palace Delhi .My booking id was FZAB3084. Their website showed room rent Rs.649.00 after discount . I paid the full amount before check in through oyo app .
Later, when check out time, oyo sent a bill with additional Rs .300.00 mentioned as other charges.They didnt offer any explanation on this other charge.They were not ready to attend my complaint even after repeated call to oyo customer care, .
This is way of stealing customer money by oyo

I have booked a room via oyo rooms app. My room was confirmed in hotel ajit mansion jodhpur rajasthan. When i reached to reception they deny to give me room at the price as i had booked it. And demands me three times more money to stay and also threaten me to cancel if i can not pay. I called to the owner of the hotel. But he was also on same track. And i was helpless there. Please ensure that who is faulty and punish him. Because of them no of people are suffering.

We have done the hotel booking in hotel star panvel booking id gfmx2935 at oyo 24621 surprisingly there was no water for having bath & also for wash room when asked from the manager he was not having any correct answer what is the use of doing booking from oyo when the necessity things are not available really not happy with the choice of hotel recommended by oyo

Thatnks & regards
Roopesh rao
[protected]

Payed online for booking number ACOQ2951 to Taj Residency Mangalore.

Reached Taj Residency at 9:30pm with 3 senior citizens, a kid and a handicapped mentally ### person in my family. The in-charge in the hotel refused to give us a room stating they don't accept online payments made to oyo. I called OYO customer support from 9:30 to 10:45 more than 6-8 times and every time the customer service person said they will put me to the escalation team and put me on long holds with no further action. There were also cross connections from Shimla and other places were people had similar issues with OYO.

I had to pay 2600 against the initial 1803 that oyo had promised, to stay in the same accommodation as I could not shift with my family as it was already very late.The hotel did not give complimentary breakfast nor wifi as promised too. Also they refused to give us a bill stating we needed to pay them 4000rs as GST would be included. This was not informed to us at checkin.

Oyo customer service: dont close this as resolved by just adding a comment without giving real resolution like last time. Please provide provductive resolution here only after investigation. I'm providing all the details if you really want to give resolution for your mistakes.

Booking (Oisx5824) escalated, hotel - oyo 19927 sri balaji lodge booking (Oisx5824) escalated, hotel - oyo 19927 sri balaji lodge

I had such terrible, poor, irresponsible, unprofesional customer serivce experience after booking oyo room (Balaji lodge-oyo19927). See attached pics of dirty marks from the flooring to sealing with pan spits, toilet water is literally leaking nor i can use toilet properly with a pipe going from infront, see toilet entrance has leaking water from toilet, see the dirty shelfs.
Its disgusting that i ever ever stayed any such oyo dirty room like this
I had to spent most of the time in reception waiting for oyo customer service agent (Poulami who promised to either change the room or hotel but disappeared entire day/night ignoring my various calls
Since then i wrote 14 emails to explain to me why the room is not even close to 1% of what they advertised and why customer serivce failed to provide service or change room made me wait 15 hours and even now why they are refusing to refund 100% of booking amount instead just refunding 234 rupees after failing to provide what has been assured and ignoring my emails?

My Booking ID is GHFU8125. I had booked hotel OYO 697 The Sirona Hotel, Bund Garden Road, Pune for our valuable customer Mr.Gopal K for the period 14.4.19 to 17.4.19 - 3 nights. contact no.of Mr.Gopal K is [protected].

Due to some urgent work, our customer had changed the plan and instead of check out 17.4.19, he plan to check out on 16.4.19 early morning about 7 am.

I had already paid advance of Rs.6342.00 for the period of 3 nights.

Now I request you to kindly refund my one day advance payment.

I had contacted you customer care many time and also property manager of Ms.Neha of Hotel Sirona. but I am not able to get proper response.

Pl do the needful.

This is to inform you that such a poor services giving by your customer
care. I am sharing the some key points which is i am observing in last 01
month to taking follow up with OYO guys regarding Modification and
refund Amount.

*Communications:*
1. On 15th March, i have booked a room at Goa OYO Flagship 13623.
2. But the images on OYO site and physically at Hotel, both was different.
3. Also Hotel room are fully dirty and not suitable for couples.
4. Due to such poor management, i had modified the booking on 17th March
from 04 days to 01 day only.
5. *As per discussion with OYO customer care, 4566 to be detected out of
Total booking amount 8800. which is also not expected from OYO.* and approx Rs 4400 to be refund in my account.
6. However i was't want spoil my trip due to that thing, i decide to bear
this amount.
7. OYO team has modified the booking and shared final invoice with us,
given 7 to 14 days time to refund my amount.
8. I got the massage on 22nd March from OYO team, Rs 2291 amount has been
approved and process.
9.* But i have not received such amount in my account.*
10.* I have shared my back statement also with OYO team where no
transaction of Rs 2291. *
11 I got the one more massage on 30th March, of Rs 2209 amount has been
approved and process which i have shared my bank account an same has been
received in My account.

*Concern:*

1. Almost 30 Mails passed but not getting appropriate response from OYO
team.
2. As per your policy, Amount to be refund in 7 to 14 day, but its 30 days
passed but not getting *Rs 2291* in my account.

3. Continuously trying connecting on Phone but average holding time is 15
minute on each call which is not expected such a poor customer case service.
4. Even 2 or 3 times, My Call had been connected with other Customer which
was hold on other call. its shameless situation of your services.

Please just attention on this case.

After such case, Now my recommendation will be never to suggest anyone to
book from OYO.

Regards
Vikram Kalra
[protected]