OYO Rooms Complaints & Reviews

I have madr a booking by calling your customer executive, whi made a fake promise that i can make the payment while checking in, after sometime it was cancelled saying no payment done. I have clearly asked your customer executive about this, from then i have been calling oyo and all of them puts my call on hold and cuts the call. How is this right? I have wasted my 2hrs on this, if your executive is unable to resolve then tell us you can't...

I have booked the hotel (Oyo 10821 sree balaji residency) for one night (6/4/19) booking id znit5413. This booking was confirmed and i have also mentioned clearly that i will be coming late night from airport.
Upon reaching the hotel around 1:15 am the hotel was closed.
I knocked the doors for 15 mins no one opened the doors.
I called customer care twice but the customer care guys were also helpless as no was attending...

Hello,
I booked 1 room but hotel denied to. Accept the request, they are not bound to accept any oyo customer.. Plz solve it.. I cancelled the booking my money has not been refund yet

We have initiated a refund of amount inr 1837.0 against booking id: aygo7460. You will shortly receive a confirmation on the status of the refund.

We have initiated a refund of amount inr 99.0 against booking id: aygo7460....

Yesterday (I. E 10/4/2019) i have booked the oyo-hotel (Maple-tree) through redbus. By mistake, i done the hotel where couples are not allowed. I was with my cousin. I spoke to the oyo customer care, he booked a new room in near by location. Before check-in i verified that will i get refund. Customer care person said yes you will get your amount refund, know you have to pay the amount for new booking. I beileved them as i was using this app...

Sunday I booked deluxe room in hotel primrose regency in Pune for 8th April. I confirmed with customer care executive of Oyo that I am going with my mother and 2 maasis, they 3 senior citizens, is it possible for we 4 to get one big room and he put our call on hold and checked with hotel and told us that it is possible but we will have to pay 1265 instead of 960. We said ok and confirmed it. But when we went to hotel, hotel guy started asking...

I booked a hotel at trivandrum on #3rd april-4th april. The hotel was orchid regency. I paid thru online then they give me hotel number. I called hotel there was no rooms available. I ask for refund they are just playing when we contacted thru customer care they are connecting me to another manager. If i hold the phone 5- 10 only music and after that it disconnects automatically then i called again same story. Finally attempt of 5 times realise...

Hello this is ram prakash. S from chennai,
I had booked a room in oyo app in hotel pl. A. Amrith inn, karur for april 06 & 07.04.19 and paid the full amount via online. I reached the property by 7pm on april 6th, 2019. Hotel receptionist denied to give rooms since v booked via oyo at the instant (Without any prior intimation) & told that they are not booking rooms via oyo due to low flat rates. It makes very hectic situation. Later...

I booked a room in oyo telehus, bangalore. On 6/4/19. 2 people, am the main guest and my daughter is minor. I gave my id for registration. But they asked my minor daughter, which i don't have a printout. Since ur hotel policy says id for major should be given. And that too i reached the hotel around 8:30. The people in the reception behaved so rude and harsh, treating us so badly. I want u to take necessary steps and refund my money....

I booked a signature stay oyo 16449from 08.04.2019-09. Booking i’d (Ophy2415) when i reached hotel, i was denied checkin stating that hotel manager has not received any booking confirmation. Few minutes later manger told that he denied check in due to low tariff offered by oyo. Oyo had confirmed booking and full amount has been pre-paid but still they don’t communicate with hotel property. Hotel manager connected to oyo and after discussion...

Such a pathetic experience.my slef n wife left in jungle area where CUSTOMER CARE ### was just eating something and was very unprofessionally attended my call without understanding situation at night 9:00pm.. booking I'd OASZ2459 in wayand. We spoke with executive after they confirming on booking and once we reached der no one to assist . I deleted app bye...

I booked a hotel capital o 15537 dev corporate at ahmedabad from 05.04.19 to 06.04.19 (Booking id - ncwg3645). When i reached hotel, i was denied checkin stating that hotel manager has not received any booking confirmation. Few minutes later manger told that he denied check in due to low tariff offered by oyo. Oyo had confirmed booking and full amount has been pre-paid but still they don’t communicate with hotel property. Hotel manager...

Hi Sir,

I have booked my international holiday package with Oyo holidays.
*They booked a flight without language and made me to pay there, as per commitment they said amount will be refunded but no response after returning from holidays.
* Same issue again while returning they gave a connecting flight of different companies. so as per international and domestic language rules i have to pay them extra for 5Kg...

I have booked a oyo with booking id hcrk8152, when we went to the hotel to check in they didn't allow me to check in on the claim that i have a local id. Where my id is clearly not local and from other zilla, the staff behaved very rudely afterwards and statred argue with us. When we want them to clarify their policies to us, their behaviour become more rude and offensive. They even threatened us by telling that they will call the police....

I have booked the room on 6th april 2019. And i have paid for the room on 7th april via google pay. Now oyo 5511 is saying me to upgrade the room as the room is not available right now. Before it was showing the room was available. I have been waiting from last 2 hours in reception and i have called oyo customer service thrice, they are not solving my problem. They are simply saying we can't do anything. The service they are providing me...

Hello team oyo,

I have highlighted the issue accross various social media platforms and mailed the same to all the executives at oyo. Kindly respond with some action taken.

After the disastrous experience at oyo 16723 hotel stay bridge (Customer id: kgqy1390), i book the next stay again on oyo thinking this time my experience would be better. But guess what? It turns out worse. Below are my stay details and...

I made a booking at oyo through their mobile app from 12th march to 5th april after i made the booking there is an option of adding gst details and corporate name so that i can get the gst invoice. After, checkout the invoice which i got was just a normal invoice without gst details which i have added. Now when i have raised an issue to them i got an email citing gst invoice will be provided by hotel please contact them. When i contacted...

The table in the room broke when we kept our stuff on it and after that we were blamed for breaking the table on purpose. The table didn’t even break, just the screws got detached from the wall. The room wasn’t cleaned afterwards. Infact the receptionist threatened us to pay a fine of 5k and said it was a matter of police. They brought other matters into consideration, one of them being that we took another way to go out of the hotel....

Today i spoken to your customer care executive about my booking he was rude i asked him to speak in english he told to call another person speaking hindi then put my call on hold for long time then transfer to another person he is also not responsible put my call hold bad practice. You give only a number [protected] but it is total waste to lodge complaints give mail i'd also....

I booked hotel ramdiri recency in patna on december. After confirmed booking they did not give me room after i reached there. After so much of hardship i got another hotel fr myself.. Due to dis matter when i called oyo first of all they did not help. After several calls they jst give me 50% compansation to my nxt booking.. Nw i ll huv a booking in april month in guwahati fr dat when i called oyo they first told me dat i got my compansation...

Dear sir,

This is to bring to your notice that,
I had a booking on 25. Mar.2019 at saharanpur.
Oyo 29028 hotel rajpushp, booking id: ldqu7863
@ room tariff is rs.1121 /- and this tariff is
Inclusive of: complimentary breakfast, free wifi, service charges and central & state goods & services tax.

When i asked for bill at the hotel counter, the hotel owner gave me two options.br...