OYO Rooms Complaints & Reviews

I booked hotel in Varanasi from OYO app and paid whatever price was showing. When i arrived to hotel, Hotel first checked in on APP and then asked for more money. Then i contacted Oyo support, they said to me pay rest of the amount and we will refund after checkout .They asked me to collect original bill and forward them .I followed all the instructions .But after 1.5 months of follow up they stopped responding.

My booking I'd: Z1KG0987
I paid 1389/- for booking the Oyo rooms then after I cancelled it for better choice. I got refund of RS 396 only . And no information about the remaining Rs 993. I called to the customer care services for number of times but no use. My email ID is [protected]@gmail.com

Hi Cheaters,

I believed that Oyo is a good start up company and very helpful for their customers

But, to my shock, it's DISASTER.

I have made a booking on Oyo - I have used Oyo Money and Coupon and pre payment discount - paid 223 rupees to you people.

As the price is low none of your hotels accepted my entry - I have roamed to 3 to 4 hotels on that particular day.

Worst customer support ever - I had to call today. I asked her about the status of my refund and she said that you do a new booking instead.
Previous advisor instead of refunding 223rs/- he refunded only 123 rs/- He gave shiity reason for not refunding the amount.

WHY DO YOU PEOPLE EVEN RUNNING THE BUSINESS - IS IT JUST TO MAKE FOOL O[censored]S

For the fact now i'm not able to connect with customer care as i do not have any of the new booking or pending ticket

Booking ID :- EQ6Q6098 - Total paid - 223. Refunded - 123. Pending - 100/-

I think i shouldn't be following up here as well

Thanks...

R's
Sandeep Goud
[protected]

I paid a sum of 2997 through Google pay which was deducted from my account but however the OYO app told that payment was unsuccessful
Where as the money was already deducted on reaching the hotel they told me that no transaction or confirmation from OYO has come to them about the payment so I had to pay on their UPI scanner as well which made my budget double
Please look this matter and refund the money to me and not to the hotel

On 15th july i booked an oyo room for the dates 19th-20th july and made a payment of 1319r.s which i made through my ola wallet, the amount was debited and room booked but due to some unfortunate event i had to cancel the booking and i cancelled it on 19th july before 9 AM which according to OYO is the maximum alloted refund period incase of cancellation, and i was told my money will be refunded back to me, upon checking the app i was showed...

I made booking using Oyo app
My booking I'd :- PD4E7984

I tried to contact customer care support but no response from their side, i paid for my booking and due to some reason I cancelled it it's showing in my app half refund is initiated but as per Oyo policy i am eligible for full refund and i still not getting the half refund was initiatiated by Oyo .

Hello

I booked oyo and I was promised to refund me 1000 rupees while checkin and also got confirmation mail for that.

Still didn't receive any input from them.
When I am trying to call them they are harassing me like anything.

I have mailed them multiple times but still no update.

Below are the details

Ticket ID: [protected] | Ticket Type: SIG Escalations | booking ID: DF0F1653 | Resource: Booking

Your customer support is continuously holding my call I have cancelled my 2 bookings but didn't recieve my refund yet it's a request to refund my amount ASAP

BOOKING ID -YUBE2976
BOOKING ID- ZMNE9619

Hi,
I made a prepaid booking from OYO app on 24th July and there on the app it was mentioned that local Id is accepted.
Upon reaching the hotel, they denied checking in with an Aadhaar Card as ID proof.
I had to cancel the booking and the amount RS 566 was already paid.
I have told this issue several times to customer care but they have failed to provide a proper solution.
I want the full refund of RS 566 to be processed as soon as possible and also an apology for the harassment I have faced.
Every time customer care redirects the call to a service desk number, where no 1 picks it up. More than 2 hours of my time has been wasted on this as well as the harassment I have faced in the hotel.

As of on 24 th july in Oyo APP "IT is mentioned that local ID is accepted in the hotel".

My booking ID - P41R2711
Number - [protected]
Name - Sourav Sadhukhan

Booking I'd SGN51544
THERE SHOULD BE 2 REFUND FOR THIS
1 Ticket ID: [protected] for 400 inr because the hotel charged me more at time of check in I have email approval for this refund dated 8 July but the amount is not yet credited
2.Ticket ID: [protected] for 200 INR because I had opted for breakfast option and hotel denied that saying they have no clue of it. This amount I got refund of 14 days as confirmed

I tried numerous times to connect to ask about the 400INR REFUND OF [protected] but no luck after selecting option for refunds the I've gives 2 options one to go back to previous menu and press 2 to go back to main menu and this ticket number is also not visible on the app

This is regarding booking id LUW55615 . I paid an amount 2694 INR and booked the hotel room. I was on the way to the Banglore when I recieved a msg that due to unavailability the booking will be shifted to some other hotel or cancel to get a full refund. I didnt wanted to be accomodated in a auto booked hotel . So I clicked cancel to get a full refund. Now, its showing refund amount 0 . I trued reaching Oyo support throught email twitter facebook call chat . They are not reachable . If we get connected also, they are disconnecting after long time on call . Request you to find the detail screenshots and help resolve the issue.

I made booking using Oyo booking I'd :- PD4E7985, and i cancelled it on same day because they are charging me more money so as per refund policy i am eligible for full refund but they initiated refund of 367 rupees and that amount also i didn't getting in my bank account i tried to contact customer care service but no response from their refund management, it's a very terrible experience i got from Oyo

Hotel details
oyo townhouse 067 chhattarpur opp.tivoli garden
booking id: OP5Z2709
ask for refund on 3rd july
not giving refund for more than 20 days and there is not a single way to contact them. There is not a real helpline number of oyo where someone can resolve issues.
I had paid ₹ 551for the booking through paytm wallet
And due to some issue with the hotel booking i cancelled the booking with respect to refund policy.
I need my refund of ₹ 551 as soon as possible.

One my mail its showing that it is initiated yet and amount of ₹ 551 will be refunded.

But on the app its showing that ₹155 money had been refunded ( which is oyo money ).

Kindly do the needful action as soon as possible and refund the amount of ₹ 551

I had a booking on oyo, booking ID is SW554390. Owner wanted bookings price more than floor price and it was logged under the Ticket ID [protected].
Its been 17 days but i have not received my refund

I made a transaction for booking a hotel via oyo rooms on with transaction amount of (). I cancelled the booking on the same date due to booked hotel was not exists on provided address and it has been more than working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 7 working days. I asked oyo multiple times that there is no refund received, kindly initiate the refund but the response from oyo is same. I am fed of calling oyo again and again without any worthy results.

I do not receive GSTIN Invoice. My booking id is E7QW5079.

HI team,

I haven't got my refund amount till date below are the details:
Booking ID: BJ0A2244

[protected][protected][protected][protected]
Dear Customer,
Your refund of amount INR 1477.0 against Booking ID: BJ0A2244 has been successfully completed. It might take up to 7-14 business days for this refund to reflect in your account.

In case you do not receive the refund amount after this period, please contact your bank’s customer care.
Hope you had a positive experience and we look forward to hosting you again.
[protected][protected]--------
Dear Customer,
Your refund of amount INR 4431.0 against Booking ID: BJ0A2244 has been successfully completed. It might take up to 7-14 business days for this refund to reflect in your account.

In case you do not receive the refund amount after this period, please contact your bank’s customer care.
Hope you had a positive experience and we look forward to hosting you again.

Hi this is Sridhar I booked a hotel room on 23rd July 2022
1.Spot on 39787 radhakrishna deluxe lodge booking I'd-XKG10600 paid Rs. 1018 and Rs. 99 through phone pay and the booking got confirmed and went to the spot and enquired to the Oyo staff who was in reception and he told me that OYO partnership is cancelled from past one year so he didn't allowed me to check in and I called to the customer support immediately and informed the same issue and cancelled and the customer support guy booked a new room and said the paid will be refunded

2. OYO 69693 The royal park booking I'd-XQLZ2824 Paid Rs. 824 through phonepe and went to the spot and called the reception he told that the rooms or sold out so he refused me to check in so I cancelled it and called to customer support and said the same issue again customer support executive told me he will book another room near by the location and booked and told the amount will be refunded and
After checking my Oyo application it's showing as checked inn and I called to the hotel and enquired but he said it is auto check inn and he told the amount will be refunded I have the same recording with me which I spoke to him over the call so I need total amount refund kindly look into it

3. Flagship 11640 hotel Aaira Inn booking I'd-F2K14998 Paid Rs. 232 through phonepe and called to the hotel reception he told me that hotel is closed for 2 days due to water facility issue and refused to check inn so I cancelled it so I need total refund kindly look into it

So kindly look into the issue and do the needful ASAP and this was my first pathetic service and very much disappointed and went to stress by OYO

Total amount paid Rs. 2173 for 3 hotels kindly do the needful

Sridhar

Hello, I have booked a room at Hotel Archana In(12965) on 23-Jul-2022 via OYO app and booking id is TH4J9608. The hotel denied check-in with reason that they are not allowing bookings via the app and their rooms are completely booked. Upon asking for the refund, they asked us to contact OYO customer care. I have been trying to contact Customer service at number([protected]), customer service agent will pick call and upon listening the issue, He says it's refund issue and he transfers call as it will handled by other team. The call will be on hold even after waiting for couple of hours. Please help with refund.

Hotel details:
OYO Flagship 10435 Star Deluxe Lodge
Booking ID: AJDZ7734
Booked for Logu
Mobile number: [protected]
1 Classic Room, 2 Guests
Jul 19, 2022 - Jul 22, 2022
PAID ONLINE: ₹ 1572.0

As I went to checkin they demanded extra amount of ₹ 1000 and after getting that money in cash only they let us check in.

Kindly refund me the same.