Pantaloons Fashion & Retail Complaints & Reviews

Address: Ratan Mall, 1/185C, Professors Colony, Delhi Gate, Agra 282002, Agra, Uttar Pradesh, 282002

I had purchase 3 shirts from brand factory today i. E. 17 may 2019, from agra outlet, l. They have charged me for carry bag which has their "brand factory" printed on it, as per rules they should not charge for it. When i said to them that you are not allowed to charge for the carry bag they said their is no notifications had came for this so they will charge for carry bag. I request you to take action towards this matter
My name is sambhav

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

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I purchased two cotton kurtis of 800 each last month 17/04/2019 and on first wear there are lot of lint balls on cloth even before a single wash. Two kurtis have same issue. I have really been disappointed with the quality of the product. Lot of other brands provide good quality for same price. Looking for some exchange or refund for the product. Please look into this matter. If the cloth needs to be shown at any pantaloons outlet i can do that. I have shopped 3 times at pantaloons last month. Hopefully other items don't give me this issue.. Looking forward for better service. Even at the store, sale guys unaware of offer and information. There needs to be serious training on this part as well.

Jun 17, 2019

Complaint marked as Resolved

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

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May 16, 2019

Pantaloons Fashion & Retail Customer Care's response Hi, thank you for writing to us. We would request you to kindly visit our Pantaloons store with the merchandise and the invoice for the needful to be done. In case you have shared your registered mobile number during the time of billing you need not carry the invoice with you.

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Address: Pune, Maharashtra, 411014

On 11 may, 2019 i bought a trousers and pantaloons charged me 5rs extra for the bag. When i said the cashier about the government guide lines he said me government has allowed us to charge until we get our new bags printed. He added saying we are printing new plain bags. Here i was shocked to know that government has given them permission to charge extra for bags where in i have been hearing of cases where government itself has penaltied companies for charging this extra amount.

Jun 15, 2019

Complaint marked as Resolved

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

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May 13, 2019

Pantaloons Fashion & Retail Customer Care's response Hi Nuksar, thank you for reaching out to us. Kindly write to us at [protected]@abfrl.adityabirla.com about your concern so that our relevant team may look into the matter and get back to you.

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Address: Pune, Maharashtra, 411014

I bought a trousers from pantaloons and the cashier asked me if i need bag and then charged me 5rs for it... When i asked him the reason he says government has given us permission till we get new bags.. Where in i did read if bags has logo of it is not to be charged, when i said this he repeatedly said me it's paper bag and so government has given us permission to charge.

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

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Shelly25

from Mumbai, Maharashtra

May 16, 2019

I have purchased one dress from pantaloons shalimar bagh new delhi... And they have chareged for paperbag that is rs. 5

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Address: 100 ft road indira nagar Bangalore, 560038

I bought one trouser one month back and just wear that 3-4 times only and now i am seeing holes in back side.
I paid 800 and i used just 3-4 times
I asked store guy he is not ready to replace that trouser. Cloth quality was very bad.
This was worst experience i had with pantaloon
This is total waste of money.
I will never go for pantaloon again.
Can you please help me on this.

[protected]
Dheeraj kumar

Jun 17, 2019

Complaint marked as Resolved

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

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May 13, 2019

Pantaloons Fashion & Retail Customer Care's response Hi Dheeraj, thank you for writing to us. We have shared your concern with the relevant team and they will get back to you at the earliest.

Verified Support

May 16, 2019

Pantaloons Fashion & Retail Customer Care's response Hi Dheeraj, we would request you to kindly visit our Pantaloons store with the merchandise and the invoice for the needful to be done. In case you have shared your registered mobile number during the time of billing you need not carry the invoice with you.

May 16, 2019

Updated by dheerajjust2008 I have already visited one time but they said they cannot replace. I just wanted to confirm that will they replace the trouser this time?

May 19, 2019

Updated by dheerajjust2008 Any update on complain.
Will they replace the item?

May 26, 2019

Updated by dheerajjust2008 My complaint not yet Resolved.
I haven't got any reply of complaint.

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Address: PVR ICON,Hitec City, Madhapur, Hyderabad, Telangana

I bought 2 jeans in pantaloons on 1st may 2019.
On 1st may there is an offer on purchase of 2 kraus brand jeans. So, i purchased 2 kraus jeans. Now i felt one of the jeans is not right size. So, i went to shop to get the right size jeans. For exchanging of size they are charging extra money of 297.

Resolution of the problem is either refund or exchange of the jeans.

May 14, 2019

Complaint marked as Resolved

They called me and guided the concerned person to resolve the issue. Thank you for the support.

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

May 09, 2019

Updated by java420 They charged for Paper Bag also. Instead of 34 size, i requested for 32 size. For that they are charging 297 extra. Could you please resolve the issue as early as possible.

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May 10, 2019

Pantaloons Fashion & Retail Customer Care's response Hi, thank you for reaching out to us. Kindly write to us at [protected]@abfrl.adityabirla.com for more details on your concern so that our relevant team may look into the matter and get back to you. For your concern on extra charge of exchange kindly provide us your contact details to help us serve you better.

May 11, 2019

Updated by java420 I have written a mail. Please resolve the request asap.

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Address: Perungudi, Chennai, Tamil Nadu, 600096

Website: Brand farctory

Brand factory chennai, charges 10 rs for carry bags even after supreme court's order. I had an argument with them, still they charged me saying they will not follow the rules of supreme court..
That was ridiculous, being in india these guys are not following the orders of supreme court.. And the mistake if from public side as well, no body is questioning them.. As they are advertising themselves they shouldn't charge for the bags

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

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Address: Hyderabad, Telangana, 500016

I purchased 2 tops from brand factory in begumpet branch of hyderabad. At the time of billing, they asked me if i want a carry bag. I agreed and to my surprise they charged rs.10/- for a paper carry bag with their brand name. I argued with them saying that they should provide carry bags for free since it has their brand name over it. They refused to provide free carry bag. Since i cannot hold the apparel with hands till my place, i had to pay for the carry bag with great depression.
Please compensate for my mental agony.

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

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Address: Ahluwalias mall, Kota, Rajasthan

I shopped from pantaloon store at ahluwalia mall, kota, rajasthan. Top is teared from front, tear is not completely visible because of thread design on net. I waited a long time for the response, i ask the storekeeper to check the cctv footage but he didn’t show us the footage of billing counter. He said we cant give defective peace to the costumer and i didn’t check the top, it was my blunder. I want complete exchange

Jun 4, 2019

Complaint marked as Resolved

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

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May 02, 2019

Pantaloons Fashion & Retail Customer Care's response Hi, thank you for writing to us. We would request you to kindly visit our Pantaloons store with the merchandise and the invoice for the needful to be done. In case you have shared your registered mobile number during the time of billing you need not carry the invoice with you.

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Pantaloons

from Kota, Rajasthan

May 2, 2019

Today I already visited the store around 12 pm . They didn’t give the satisfactory answer and refuse to exchange the piece, than after I complained here( consumercomplaints.in). Now what i have to do next please tell and ask the store manager to call me for exchange. Pantaloon is a very big brand and I didn’t expect this from here, its very disappointing.

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Address: Rangareddy, Andhra Pradesh, 500072

I had purchased clothes from brand factory at kukatpally branch in hyderabad on saturday 27thapril 2019 at rhe cash counter i was asked to pay for carry bag so o said that there is a ruling of court to provide free carry bags to customer but they strongly denied me n hence i was embarrased deeply n had to carry my merchandise on bare hands till parking they even said i can go ahead n complain im the consumer complaint cell they r not bothered i felt deeply insulted im front of all public there i want compensation amount of rs 10000 for the same kinfly help me asap

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

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Address: Avani mall riverside, Kolkata, West Bengal

I had visited pantaloon outlets in avani mall on 26.04.2019, i had purchased clothes worth rs 4800. When i had asked for an offer or discount on it, i was explained that i would get rs 500 discount if i was going to purchase of rs 3500 product but they didn't explained me the offer that if i was going to purchase rs 5000 product then i would get rs 1000 discount. Such an offer i come to know from other plantaloon outlets that offer is going on in every plantaloons outlet in kolkata. By such poor service of staff i have paid extra. If i was come to know about rs 5000 offer, i could purchase some more clothes at less cost.

It was really a bad experience for me, u need to take an action on it so that it will never be repeated with any customer.

Jun 1, 2019

Complaint marked as Resolved

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

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Apr 29, 2019

Pantaloons Fashion & Retail Customer Care's response Hi, thank you for reaching out to us. At the outset, we sincerely regret the inconvenience caused to you. Kindly provide us your contact number to help us serve you better.

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Address: Patna, Bihar, 800014

On 27 april 2019 i went to brand factory which is part of future group. There i purchased 1 t shirt and 2 shirt. I went to billing counter for billing they done billing and asked extra 10 for carry bag which is mentioned in bill. When i objected then they told me that we dont have any notification and also told that this future group nothing will happen to complain.

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I bought 2 kurtis, 1 trouser and 1 leggings from pantaloons in logix city centre mall but when i wore it, it got torned horizontally below shoulder that happened when i was in my new company to join there. That was so embarrassing moment for me. I have been buying products from pantaloons from 5 years but never such incident happened so i did not kept my invoice with me. But i hope i can get some help on it.

May 30, 2019

Complaint marked as Resolved

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

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Apr 29, 2019

Pantaloons Fashion & Retail Customer Care's response Hi, thank you for reaching out to us. We would request you to kindly visit our Pantaloons store with the merchandise and the invoice for the needful to be done. In case you have shared your registered mobile number during the time of billing you need not carry the invoice with you.

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RTY14

from Mumbai, Maharashtra

Apr 27, 2019

please find below pictures of tag and the torned product

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Address: SDF, SECTOR FIVE, Kolkata, West Bengal

Today i bought some cloths from pantaloons near sdf bus stand sector five kolkata. I'm completely speechless that one of your member insulting a lot to me. She was a lady who bacially taking care of cash counter and this is not only first time that she has behave like this, previously also i have received the same behaviour from her!! I'm a regular customer of pantaloons i'm not sure whether this feedback is take it seriously or not, but for sure from next time i'll surely not choose pantaloons for shopping...!!!

May 28, 2019

Complaint marked as Resolved

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

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Apr 23, 2019

Pantaloons Fashion & Retail Customer Care's response Hi Tiaa, thank you for reaching out to us. At the outset, we sincerely regret the inconvenience caused to you. Kindly provide us your contact number to help us serve you better.

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Citizeni

from Karnal, Haryana

Apr 24, 2019

Even after Supreme Court order they are still charging for carry bags
Shopping date 31st March 2019

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Address: Aurangabad, Maharashtra, 431001

Today i went to brand factory in Aurangabad Akashwani chowk .n i had done shopping for my daughter as i went for billing they ask me for carrybag i told them tht u hav to give carrybag for free as u r doing ur advertisimemt they refuse to do so i they charge me 8 rs for tht so i want to file complaint againt them so plzz help me for tht.
My name is khalid umer kazi
My mobile number is : [protected]

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Apr 18, 2019

Complaint marked as Resolved

Nothing from there side i told to manager tht this in illigal he told me tht this is company policy he cant help me for tht.he dint gave me any number to followup

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Address: Regal Plaza, 140-145, GT Road Ground and First Floor, Murgasol, Asansol, West Bengal 713303, Burdwan, West Bengal, 713303

I had brought a ruffle sleeve top of teal colour which has a tag of akkriti and liva. Article no.[protected]
Manufacture date: january 2019.
Mc code: efuaktpwb
Price: rs. 899
I had brought it on 4th march 2019 from the asansol, west bengal store. I had paid a total of rupees 899 for the top without any discount yet its colour was fading on every wash.
Never expected such a bad quality after paying so much. Need an appropriate response.in hope of compensation.

May 20, 2019

Complaint marked as Resolved

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

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Apr 18, 2019

Pantaloons Fashion & Retail Customer Care's response Hi Asmita, thank you for writing to us. We would request you to kindly visit our Pantaloons store with the merchandise and the invoice for the needful to be done. In case you have shared your registered mobile number during the time of billing you need not carry the invoice with you.

May 04, 2019

Updated by Asmitamndl They have exchanged the dress without any further problems

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Dhakane Bhausaheb

from Mumbai, Maharashtra

Apr 24, 2019

I went in brand Factory for shopping and when I asked for carry bag they said that it will be chargeable and on that Cary bag they have their Logo which was not acceptable, as I had purchased that bag and i don't want to do any branding for them .Bill and image of the bag is updated for references.

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Dhakane Bhausaheb

from Mumbai, Maharashtra

Apr 24, 2019

I went in brand Factory for shopping and when I asked for carry bag they said that it will be chargeable and on that Cary bag they have their Logo which was not acceptable, as I had purchased that bag and i don't want to do any branding for them .Bill and image of the bag is updated for references.

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I have purchased clothes from brand factory agra and they charged me rs.8 for carrybag as it should be free of cost with every purchase. Why there is an extra carrybag charges.
On other hand, i have also make request for an alteration of a trouser, it is also chargeable for me as rs.15 charged to me but alteration should be free of cost, then why there should be alteration charge.

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A

atulsekhar

from Mumbai, Maharashtra

Apr 24, 2019

I purchased for 7000 and got discount of rs.1000 and rs.1000 as cashback in which i received only 500 of the cashback amount. My registered no. Is [protected]

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Address: Dharwad, Karnataka, 580024

Respected Sir,
I purchased few clothes pricing around 5000 from pantaloons (Urban Oasis Mall), Hubli, Karnataka but they are charging for carry bags @Rs 7/-. When asked why you charge so then they answered its rule to charge customer for paper bags.
If a customer buys goods worth Rs 5000 and in return how will he take that clothes without a packaging and they dont even give a packaging also.
This injustice is going on for years and everyone is silent.
Bata getting Penalised during the month of April for charging customers for paper bags has opened our eyes to raise voice against uneven loot of public money.
Bijo
[protected]

May 20, 2019

Complaint marked as Resolved

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

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Apr 19, 2019

Pantaloons Fashion & Retail Customer Care's response Hi Bijo, thank you for reaching out to us. Kindly write to us at [protected]@abfrl.adityabirla.com for more information on your concern.

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Address: Chandannagar, West Bengal, Hooghly, West Bengal, 712136

I bought three t-shirts from pantaloons on[protected]. The cashier asked me if i want carry bags and to my wonder they charged rs 5 for the carry bag instead of the court directions for not charging any extra penny for paper bags from customers. On the paper bag there was logo of pantaloons and when i asked why are they charging for this paper bag their reply was its their rule, they're charging from each customer who needs the bag.

May 20, 2019

Complaint marked as Resolved

Pantaloons Fashion & Retail customer support has been notified about the posted complaint.

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Apr 16, 2019

Pantaloons Fashion & Retail Customer Care's response Hi, thank you for reaching out to us.You can write to us at [protected]@abfrl.adityabirla.com for more details.

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Rudra Rathour

Jan 4, 2021

I yesterday went to Pantaloons, Metro Mall, Patna. He charged me for the carry bag â‚¹7 . I said that you are not authorised to take the charge of it, you can be liable for the compensation, his answer was company has to pay the compensation, we haven't got any information of charging the money for the carry bag . So after all of this I wanted the compensation of â‚¹2000, as I was getting late and I had to get on time, on the airport.

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A refund amount of rs 1165.7664 was initiated against my refund vide sms dated 07.03.19. Copy of the sms is pasted here for your ready reference. "[club factory] a refund of inr 1165.7664 has been refunded to your account ([protected]@gmail.com) balance. You may withdraw your balance in club factory app. You will receive it in 1-3 days. Please pay attention to your balance account activities. Notice: we will never ask for privacy information like verification code from our customers in any way."
The last telephonic conversation had with them assured me of a refund in my bank account but nothing received as on date. Please do the needful and arrange my refund immediately. Thank you.

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Pantaloons Fashion & Retail Complaints & Reviews

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Pantaloons Fashion & Retail reviews & complaints page 17

they have charged me for carry bag name printed

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bad quality product

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charging extra for bag

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charged extra for bag

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trouser replace

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jeans

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charges 10 rs on carry bags

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charging rs.10/- for paper carry bag

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gave defective peace

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compensate for carry bag

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offer was not properly explained

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charges for carry bag

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product got torn

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unexpected misbehave by pantaloons staff

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charging for paper carry bag

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faded colour after wash

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regarding wrong charges for carry bag and alteration of clothes.

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charging for paper bags

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charge of carry bags

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non receipt of refund dated 07/03/19 against order no so 92232266

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