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Paynimo / TechProcess Payment Services Complaints & Reviews

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Updated: Feb 20, 2024

Complaints 1228

Resolved

476

Unresolved

752

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Paynimo / TechProcess Payment Services reviews & complaints page 31

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Address: Punjab national bank alleppey branch

I had processed two online payments through tech process/ pay no to pay my electricity bill's on 20.05.2020. The money got deducted from bank but has not been credited to electricity board.
2nd attempt done today and it again shows transaction not done but money again deducted. Contacted electricity board. They informed that payment has failed.
Please advise the next course of action

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Dear sir/mam i want to pay my muthoot gold loan interest. But i don't pay.
Please recover my ₹1060.

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Yesterday i had made a payment of rs 500, towards asianet cable tv, trivandrum, kerala, with customer id aa91015992.
I received the confirmation receipt for the same from tech process.
But the amount is not yet received by asianet so far.
Big cheating by you after taking my money and asianet is saying payment is unsuccessful from their end. Transaction id[protected]
Date-may 24.

I am attaching the receipt copy for your reference.

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Address: Techprocess payment service

I have paid electricity bill of hpseb at online bill payment service. my pnb account is debited but transaction was not successful as per site.
message received is as follow.
Ac no xxxxxxxx00000328 is debited with amount Rs. 970.00,[protected], 19:03:19 thru IBS vide reqid[protected].

beneficiary name: TECHPROCESS PAYMENT SERVICE
beneficiary account no.[protected]

please resolve the issue asap by crediting the same amount to my account no.

sreenshot of same has been attached.

+2 photos

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Address: Kalyan east

Hi,

I have done a transaction on 20 april.2020 for cable recharge for new connection.

The transaction amount rs 2080 /- has been debited from bank account which was not credited to cable operator for new recharge. (Set box plus cable charges)

The transaction is done using upi and reference number is been attached for reference purpose

Please look into this and do the needful asap by crediting the amount back to my account

+2 photos

Aug 10, 2021

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

May 26, 2020

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

Transaction ID: [protected]
Merchant transaction ID: 7468202
Transaction date:20/04/2020
Transaction amount: 2080.0

The refund for the said amount was successfully processed and sent to the bank on 21/04/2020.

Please find the ARN number for the same given below:
[protected]

Request you to get in touch with your issuing bank along with this ARN number in case of non receipt of the refund.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

View replies

P

Pawan Rane

May 28, 2020

Very Fast & Secure, Responsible complaint Resolved by customer service
Thank You,
Customer Service

T

TINY BABY

from Delhi, Delhi

Dec 17, 2020

Dear sir
we have made Hathway interenet payment with your TECHPROCESS PAYMENT SERVICES on date.10.12.20. Still payment not receive to Hathway and my account is still deactivated. we are sending payment screen short for your reference.

so we are kindly request you to please refund our amount as soon as possible

transaction successful but not credited - Comment #3776164 - Image #0

transaction successful but not credited - Comment #3776164 - Image #1

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Today at 8.19 am(21.05.20) I had made a payment of Rs.175010.03 from union bank of India through techprocess as hostel payment of amity university. The amount was debited but not credited/showing on the amity university microsite.

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Address: Ranchi jharkhand

G19264 GARHWA JBVNL bill paid through tpsl rs 1697.but not showing in electricity bill.i have done through bhim app on 7 5 2020 .balance deduction from my account.but not showing in bill.it shows dues.how is it possible

Aug 14, 2021

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

May 29, 2020

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

We are unable to trace the records on the basis of given details.

Kindly provide us the Techprocess Payment ID or Bank Reference ID to trace the transaction from our end.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

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Payment of Rs.251/- on date:18/05/2020 for Recharge of Tatasky Subscription ID:[protected] against your transaction detail: TECHPROCE/ [protected]/ 02120959 as per our PUNJAB National BanK details. Please do the needful immediately.

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I have paid the electricity bill through online portal of the axis bank and the money was deducted from the account and bill was not paid.
Transaction done for two electricity bill one was of 1218, and other was of 2106.
Pls check the details of the transaction and refund the amount.

1. Date:15th may inb/[protected] techprocess solution amt-2106/-
2. Date 15th may inb/[protected] techprocess solution amt-1218/-

Thanks,
Er vipin kumar
(Instrumentation engineer)
Mail id:niku. [protected]@gmail.com
Ph no:[protected]

Aug 5, 2021

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

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Axis Bank Customer Care

from Pune, Maharashtra

May 21, 2020

Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.as...⇄ to raise a dispute and share dispute id, for further assistance. We regret the inconvenience caused. Regards, Team Axis Bank.

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Property tax payment portal to pay my property tax through tech process payment services on 20 may 2020 below transactions. Through internet banking (Hdfc), the transaction amount deducted from my account but not received merchant. Pls check the transaction details and refund the amount.

1)
Narration:[protected]-techgreaterhyderabad
Cheque/ref. No:[protected]
Amount:2, 041.00

Techgreaterhyderabad
On date : 20 may 2020
2)
Narration:[protected]-techgreaterhyderabad
Cheque/ref. No:[protected]
Amount :2, 560.00
On date: 20 may 2020

Email id: reddymca. [protected]@gmail.com

+1 photos

Aug 6, 2021

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

May 21, 2020

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

Transaction ID: [protected]
Bank reference D:[protected]
Merchant transaction ID: T115100230220200520090152
Transaction date:20/05/2020
Transaction amount: 2560.0

Transaction ID: [protected]
Bank reference D:[protected]
Merchant transaction ID: T115100230020200520090852
Transaction date:20/05/2020
Transaction amount: 2041.0

With reference to below mail, we would like to inform you that to coordinate with the merchant for refund.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

Verified Support

May 21, 2020

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

Transaction ID: [protected]
Bank reference D:[protected]
Merchant transaction ID: T115100230220200520090152
Transaction date:20/05/2020
Transaction amount: 2560.0

Transaction ID: [protected]
Bank reference D:[protected]
Merchant transaction ID: T115100230020200520090852
Transaction date:20/05/2020
Transaction amount: 2041.0

We have checked the status of the given transactions and found that it is marked as success and the payment for the same is sent to L2820_GHMC on[protected].

With reference to your query regarding your online transaction you are further requested to kindly contact the merchant through whom you have initiated this transaction. The merchant will be able to assist you further with your query.

Ingenico ePayments (formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd) is the payments partner engaged with the merchant for offering payments aggregation services only. The contact details of the merchant customer service desk are available on the merchant website.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

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Property tax payment portal to pay my property tax through tech process payment services on 22nd jan 2020 amounting to rs. 1850.00 through internet banking (Sbi), the transaction amount deducted from my account but not received merchant. Pls check the transaction details and refund the amount.
Property tax pti no: [protected]
Transaction id: [protected]gahxzwun7 transfer to 549.
N kiran kumar
Deputy executive engineer
[protected]@gmail.com
Phone: [protected]

Aug 6, 2021

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

May 20, 2020

Paynimo / TechProcess Payment Services Customer Care's response Dear Customer,

Transaction ID: [protected]
Bank reference ID: IGAHXZWUN7
Merchant transaction ID: T114130607820200122105053
Transaction date:22/01/2020
Transaction amount: 1850.0

We have checked the status of the given transaction and found that it is marked as success and the payment for the same was sent to L2820_GHMC on[protected].

With reference to your query regarding your online transaction you are further requested to kindly contact the merchant through whom you have initiated this transaction. The merchant will be able to assist you further with your query.

Ingenico ePayments (formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd) is the payments partner engaged with the merchant for offering payments aggregation services only. The contact details of the merchant customer service desk are available on the merchant website.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

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Address: Ranchi

On 07.05.2020 i made a payment of rs 861.00 to jharkhnd bijli vitran nigam limited for connection no anag 1612. Through punjab national bank net banking ref no techproce/[protected]/[protected]/anag1612 but unfortunately due to server error my money was not transferred to jbvnl. And receipt was not generated. but till date no refund was made by my banker. kindly look into the matter and refund my money as soon as possible. It is more than 15 days passed. I am also enclosing the latest bank account statement for your reference.
Thanking you
Krishna chandra prasad
Mail id [protected]@gmail.com
Mobile no [protected]

+1 photos

Aug 9, 2021

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

May 20, 2020

Paynimo / TechProcess Payment Services Customer Care's response Dear Customer,

Transaction ID: [protected]
Bank reference ID: [protected]
Merchant transaction ID: 1935eb417728ac5362591
Transaction date:07/05/2020
Transaction amount: 861.0

We have checked the status of the given transaction and found that it is marked as success and the payment for the same was sent to L31809_Jharkhand Bijli Vitran Nigam Limited New on[protected].

With reference to your query regarding your online transaction you are further requested to kindly contact the merchant through whom you have initiated this transaction. The merchant will be able to assist you further with your query.

Ingenico ePayments (formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd) is the payments partner engaged with the merchant for offering payments aggregation services only. The contact details of the merchant customer service desk are available on the merchant website.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

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Dear sir,
The above payment was initiated by us, account is debited but no confirmation so far from merchant end, so please check and arrange needful or credit it back to our account, so that we may resend. Details follows
· transaction reference no. [protected] has been successfully completed on mon may 18 10:16:15 ist 2020 ist, however we are not able to confirm the final status of this transaction from the bank at this moment.

· in case the amount is debited from your bank account / card, please wait until next one hour and then check the final status of this transaction with the merchant before initiating another transaction for the same service.

Ref 511340

Regards
Nirmal udyog
Jalandhar

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

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Address: Sukkhipur colony Jaunpur 222001

I paid 2933 Rs to PURVANCHAL electric department but not received final reciept, Payment reference no is[protected]

+1 photos

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Address: Gitam University Nagdhenahalli, Karnataka

Money debited from my account but I didn't get transaction reference number from college institute.

+1 photos

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Dear team,

I hav made a payment, amount debited but not credited in merchant account. Merchant is deccan rummy. Transaction date 13th may 9.46am, amount 20k3

When checked with axis bank they said it was successful from thier end and they gave prn payment reference number [protected]

Kindly check and revert please as it is very urgent.

Thanks
Mani

+1 photos

Aug 7, 2021

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

May 15, 2020

Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

Transaction ID: [protected]
Bank reference ID:[protected]
Merchant transaction ID:[protected]
Transaction date:13/05/2020
Transaction amount: 20000.0

The refund for the said amount was successfully processed and sent to the bank on 14/05/2020.

As per bank TAT, the same will be credited to your account within 3 working days.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)

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Dear team,

I hav made a payment, amount debited but not credited in merchant account.

When checked with axis bank they said it was successful from thier end and they gave prn payment reference number [protected].

Attached bank statement screen shot. Please help

Kindly check and revert please as it is very urgent.

Thanks
Mani

+1 photos

Aug 6, 2021

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

May 15, 2020

Updated by Singaramani T no response?

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Axis Bank Customer Care

from Pune, Maharashtra

May 15, 2020

Hi, we request you to refer to the following link https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.as...⇄ to raise a dispute for the referred transaction Regards, Team Axis Bank.

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Sir
I have made a purchase on 13/05/2020 to muthood finance towards my gold loan for an amount of 52200 through techprocess paynimo but the amount got debited from my bank account and the message i received is failed in payment transaction gateway. Kindly look into the matter and provide me help urgently. A screenshot is attached here with.
Regards
Jaheda

+2 photos

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

May 14, 2020

Updated by Jahe Updated bank statement showing the amount being deducted is given.kindly provide immediate solution

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Payment was completed for HDFC bank but there’s no confirmation received for the transaction and the amount has deducted from my account.

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I have made a payment to bj JBVNL of RS-1614 / through SBI card on dated[protected] for payment of my electricity bill for the month of April 2020 the amount has debited from my SBI card but not credited To JBVNL(Jharkhand bijili vitran Limited)
Please look into the matter and inform me accordingly
Thanks
Yours Faithfully
Biraj kerketta

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