Poorvika Mobiles Complaints & Reviews

I have ordered a grey color mobile nokia 3310 online at poorvika website (Order id:295644) on 14/08/2019. Got call from courier company to collect on 17/08/2019.
My cousin personally went to collect the parcel.
He got a surprise there. The box was opened and the mobile was not even packed with a proper branded nokia box. Attached the photo of parcel.
The red color mobile (Ordered color was grey) was pretty visible to him without opening the box because the parcel got tampered already.
Then, he didn't accept the parcel and ask them to send back.

I have called customer care [protected] no one was picking up.
Believe me, i tried for 4days in random times. No one picked up the call.
Then, i contacted live chat support on poorvika website. Response was to backtosquare to contact customer care [protected]. Meantime, i was following up the email. My emails are never responded so far.

Then, again contacted live chat support, responded that they will contact to my india number. No one called.
Again, contacted whatsapp chat support, they're asking excuse and promised to call back. No one called. After certain point of time, that chat was no responding to me.

Now, i'm a situation where my payment is done, mobile hasn't delivered yet and most the beauty is that, no responses from the customer care via email, chat and mobile.

This is one of the worst experience in ordering online. Amazon would have delivered the mobile with 3days with my expectations.

Nevertheless, poorvika really should their online service delivery and at least educate their customer care just to answer the phone calls

Will poorvika deliver my mobile? Or remit the amount?

I purchased a nokia 106 on 20.8.19 for my spouse at poovika show room gudiyattam. I am only perched nokia 106 model. Amt.1116.07 only but my sbi card us e amt.1450 next don't purchased smart case a. Silicon. And. Sreen card. But my any extra use card amt.
Mobile amt.1116.07
Smart case. 84.00+tax.66.00+15.00
Screen guard. 84.00+tax.66.00+15.00 total use my sbi card rs.1450.00
Total cheating my card and amt clear pls

I bought a vivo 11pro in poorvika mobiles in avinashi road, hopes, coimbatore - 641004 on november 21th 2018. Now display damaged, but i lost my phone bill which is given by poorvika mobiles. So i need an duplicate bill copy. So i asked that bill copy in that branch but they are not providing. So plz give that duplicate bill copy. Thank you.
Billing name :m. Saravanan
Mob model : vivo 11 pro

Hi,
I purchased a vivo y15 mobile on 31.07.19 for my spouse at poorvika showroom moulivakkam branch chennai. I went to purchase samsung model but the sales person misguided me to purchase vivo mobile stating it's good. I also sailed through the words and purchased vivo y15 mobile. From last week observed that the video call quality and charging is not up to the mark. Yesterday (11.07.19) around 9pm i went to the showroom and complaint the same. At the time of purchasing sales person told that any issues with the mobile within a month will be replaced. But yesterday the behavior of staff and supervisor is totally arrogant and they started abusing me that i'm behaving cheap. They further added me to visit service center.
I doubt that the revenue they earn more in vivo mobiles than others and hence misguiding the customers to purchase it. Complaints thereon should be dealt by customer directly.
Please assist me to take an action.

Hi,
I buy a mi 7 mobile on 31/07/2019 and my mob no is [protected], by today some issues on mobile so i approach the showroom but the sale representative not properly responded and he is showing the way to service center of mi. My doubt is why u are requite incapable personalities. One another is your showroom only have idea in selling in the mobiles.

Satheesh babu

I have bought oppo f11 and your salesman told this mobile is best in gaming but this is the worst mobile i have ever used and i have bought this mobile only 1 day before so i want to return this mobile and want to buy any other gaming mobile and seriously take action against your salesman for making fool of costumer and its a request take this mobile or else i will this mobile in your showroom

Bought a vivo y19 phone from poorvika at ananth nagar layout, electronic city phase 2. They convinced to buy an airtel sim saying that 2000 rupees cash back into the airtel wallet, without explaining the entire concept of that.in the mean time, when the sim got activated, we got to know that the sim is used by some other person and we receive many calls at night which are not known to us. When i complained this to the poorvika store, they carelessly answer we ll check and let u know. Its almost 3 days, thy never get back. Am fed up with them.

I have bought one plus 7 in arakonam poorvika and they gave me one headset which doesn't work i have spoke with that branch manager they are telling they don't have any stock.. Wt i should do.. My mobile no [protected]. And i ordered 3 phones one week before i buy but they made me to wait many hours and give headset like this.. Such a worst branch i have ever seen.. No proper response to customer. I need good working headset now.. And i am coming from little far away from that branch for that one plus 7 mobile they have made me to visit that arakonam poorvika 2 times again they are telling they will give ltr itseems... I have ordered two more mobiles in next month and i am sure that m not gonna buy in poorvika and i am gonna tell this to all my friends through social media wtsapp and fb

Purchased the Samsung J6 model mobile from Poorviks mobiles, 100 feet road on 14.01.2019. 10% cash back offered while swiping credit card, Citibank and it will be credited within 90 days. The cash back amount around Rs. 1200 is not received in my account even after 150 days. Approached the show room but there is no firm response till date.

The above mentioned subject we purchase samsng mobiles 8 qty in your shop at[protected]. Now need invoice for auditing purpose so kindly send your invoice copy as same.

Note:

Please find the attachment of ledger details.

Regards,

Spp silks

Coimbatore.

I bought new mobile in Perambur branch in hdb finance ur manager said mobile cost Rs 29900 u paid Rs6628 and Rs24000 will be finance and paid Rs 3000 each 8 month but i search hdb finance in my loan ac number showing out standing Rs 29900 and payable 10 month pls clarify is that i also enclosed bill and Hdb finance screenshot

Poonamalle poorvika... Near sangeetha moblies... This poorvika very worst... Staff also very worst behavior... Brach mangar shiva is nothing responsibility customer complain... Poorvika moblie accessories all duplicate... Staff arugument is nothing at all single word also correct... He told "all tings out of the poorvika door means nothing responsibility in poorvika side"... I how is possible??? Online purchase also best... Compared poorvika means platform moblie accessories also best... Because plot from accessories mobloe temper glass aprox rs 100.. But poorvika branded company mobile temper glass 700... But that temper glass broken... I will saw after returning my home only.. Just 30 mnts... But suddenly i came back poorvika showroom... I explained my issues... But staff told "any problem means poorvika not responsibility.. Because poorvika out of the door means it's your problem. Not poorvika problem.""... This is not correct way of customer service... Moblie accessories k... Moblie also same answer... I got motorola one power moblie in poorvika,,, temper glass also purchased in poorvika.. But hearafter i never come back poorvika... And i told my work place and neighbor. And relation also... Poorvika very worst... Then separately brach manager shiva very worst handling customer service... Poonamalle poorvika.. Near poonamalle bridge and also near sangeetha moblie... I will make case definitely that branch.. I don't care about lawyer fees also... I spend temper glass amount only rs 500... But that staffs irritated me...

Good evening. Today I bought a new Nokia 2.1 phone from Poorvika mobiles old no 49/2 new no 44, north usman road, tnagar, chennai-17. I am so dissapointed with the phone because it is not even more than 5hrs from buying the phone. The wallpaper apps or not working. The phone when charged became so hot that I stopped charging it when it reached 43%. The phone is so hot and the charger is even more hot. I feel that this might be a refurbished phone or a old phone. I am afraid to charge it more because it might even burst out anytime. Around 9.00 pm I called the customer care and raised a complaint they asked me to contact this number [protected]. I have tried more than 4 times and till no one has picked the call or called me back regarding the issue. I feel dejected because of this issue. I have great hopes on Poorvika due to their customer friendly access so I am hoping for a positive response from you guys.

Thanking u in advance

I'm veeresh ks, my complete regading staff miss behaviour with customer and product was not good and working as sales person explained, what she explained about conket power bank that device was totally waste I have been came told the problem what I'm facing with device and they said to me to give 24 hrs and again I have called the poorkiva sarjapura main road branch where u have took the power bank the staff who took the phone and said me too wait for few minutes and he will call back regarding and he had not called me and I only called him back and he his saying oders to me and he talked with rudely and he his saying me took comer near shop and too talk with in front of him, even I'm an CSD MANAGR customer service desk management even I know too Handel with customer but it poorvika sarjapura roda branch staffs were totally bad in serviceing I'm saying frankly he talked with me too rude as local person even I have a call recored of the call duration but I'm totally disappointed with the full service I can show u people I an regular customer I have took so many things with finace and I can show u full photocopies of till now I byed but the lady who sales me her name is parmeswari m, she said that it will be easy of returning exchangeable and service but she miss commnicated me to this., soory for the saying this even I know the proses but the way they have attended the customer is too bad, so plz concern this, poorvika has such a huge name I don't want to make it ### name of those inproper staffs,
Regards veeresh ks

Dear sir/madam,
Gajendra b k [protected]
On 21st jun-19 i had visit your showroom in chikmagalur and bought galaxy a30 (, invoice gsi/chik/1975) but service was worst, once i entered showroom welcome was ok,
Then i ask for galaxy a30, sales person did not even explain me its feature directly he ask me to go to a50,
Then login for emi loan did not informed me charges they charge me rs.1999,
Sangeetha there is cash back offer but here they did not offer me anything

Sir i purchased my phone last year from poorvika mobiles. I lost that bill copy. Now my phone is in some problem and i need bill copy to submit it to service centre. So i request you to provide me as early as possible. I'm trying to get bill copy from past few days but not getting. Please help me to get it. If you tell me the proper address i will provide you all the necessary details.

Hi,
I bought a honor 8x mobileast month in poorvika and when I asked for temper glass they stated there is no temper glass available but rather have a protection pro which is similar to temper glass and will protect display from damages. It costs Rs. 1000. But now my mobile display is broken after falling just from a feet above even with the protection pro. I cannot tolerate this at any cost and I need a replacement for my mobile.

I bought lg q stylus+ phone in poorvika showroom chrompet. The staff working there said that the phone consists of a heliop70 processor and camera quality is equal to dslr.And they also mentioned that this phone is best for gaming.EVERYTHING THEY SAID IS FALSE.when i started to play pubg phone kept lagging.then when i checked in internet the phone consists of a normal octacore processor and not heliop70 processor.when i reached the customer care they said its my fault of buying that phone and not theirs.I kept on insisting that i have been cheated by your staff but she still says its my fault to buy that phone.what the hell is this poorvika?is this what they do customers. Cheating customers is a crime.kindly replace my mobile as soon as possible.i am really fed up with poorvika mobiles and their customer service is very worst..

I had purchased OPPO mobile phone on 14th October from Poorvika Mobiles, located at Kengeri Satellite Town, Bangalrore 560060 on 10% cashback though ICICI during pooja festival offer was given to all the other outlets for Ayudha Pooja. at the time of purchase they had informed me that we will get back the 10% cash back within 90 days from the date of purchase as well as extra Rs.150 per month for 9 months they have charged and informed me that by mistake they swiped the amount and will get back the money. When i am following continusously there is no response from the showroom manager. Please check and arrange to refund otherwise we will take up this issue .

Hi team,

I have purchased iphone xr 64 gb phone from poorvika store, elements mall, bangalore on may 20th, 2019. It been hanging ever since i have purchased from the store. I have escalated from apple support team too and the number is[protected]. I need a return policy of new phone replacing the what currently i'm using.

Please do contact me on [protected] as the earliest and keeping the issue on the priority basis.

Regards
Anthony vincent. B