The Professional Couriers Complaints & Reviews

We have sent a Letter address to Ms. Taruna, C/o. Gudur Krishna with clear Address located at Vijayawada on 21st January 2009 from Professional courier, s Booking office located at Guddahatti Gate, Hosur Road, Bangalore. Till today i.e. 23.1.2009 it is not delivered to the addressee. When I call the nos printed on the Acknowledgement at Bangalore, 4243000, 03, all I get is a reply that this no. is not valid.
Local no. 27820086 is always busy !!!

I sent an application form which was very important and urgent to reach my parents in Rajahmundry. I had sent it on 9-Jan-09 through Professional Couriers, Ramapuram branch of Chennai. The consignment number is MAA[protected] and the consignment was done at 17:30 hrs. I was assured by the agent that the cover gets dispatched the same day and it will reach destination on Monday.

Monday my father went to the nearest branch that comes in the coverage of my locality and enquired. The reply from the agent was bit surprising. There is no information about the provided consignment number. The head office in Rajahmundry too doesn't have any information about this. My father had to visit three times on Monday and Tuesday because of the emergency of the contents in the cover.

Tuesday evening I gave a compliant in the Ramapuram office where I booked the order. They said they will get back to me in an hour but no reply from them. Since Jan 14 being a holiday, there is no service. On 15 Jan at night 20:00 hrs my father got a phone call and the other guy on the phone asked whether there is any complaint? Literally this is what that asked. You are waiting eagerly for two days to get your courier and this creature is asking whether we have any complaint. That has disconnected the phone when my father asked what complaint because he doesn't know that I had given a complaint to the Chennai office.

On Friday 16 Jan at 11:30 one guy came to deliver and when asked why this much delay in delivering, that A** H*** rudely replied that he got the cover on 11th Jan night and took it along with him to home and since he went out of station he couldn't deliver it. How irresponsible this reputed courier employees are behaving. My father called the local agent's office and informed this to the supervisor. The supervisor says because of door lock the delivery boy couldn't deliver it all these days. What the [censored] is this? The delivery guy name is Lakshman and he is not at all guilty of what he did and added to that he provided wrong information to the superiors and records just to make himself safe. When questioned about the rude behaviour and irresponsibility of the delivery guy, there is no proper respnse from his superior.

One thing is clear. The so called Professional Couriers is no more behaving like the way it used to be couple of years ago. During the inception of this organisation you used to get delivery the second day anywhere in India.

If any of the responsible persons of Professional Couriers happen to read this, kindly take necessary action on these guys who play with the customers. Also, please give franchisee taking some commitment from them otherwise get ready to shut down your business soon. I am not joking. It's definitely going to happen soon if your service is pathetic like this. Other complaints in this site on you shows how frustrated the public is on your services.

My POD number is[protected]. Courier was sent to me on 2nd of January from Mumbai. Now it has been more than 10 days, I have not received my courier. This is a very important courier for me. I need this till Wednesday at any cost. My Address where courier was sent, Swapnil Ramesh Bhandarkar, Infosys Tech Ltd, Rajiv Gandhi Infotech Park, Phase-1, Hinjewadi, Pune- 411057. Please do the needful asap.

Did a courier on[protected] and till date[protected]it has not reached, tried to track in all ways but without any output. I even lodged a complaint in their website but no response so my humble request is to cancel their franchise.

HI,

The professional couriers have not delivered the parcel, tracking number BLR20141019, sent on the 2 nd.
We were told it would be delivered on the 3rd.

The Professional courier website for the tracking does not work either.
Unable to track the parcel until tomorrow.

Please look into this..
Kavitha

I HAD SUBMITTED MY DRAFTS WHICH WERE TO BE COURIERD TO ALLAHABAD MNNIT COLLEGE ON 2 ND OF JANUARY . THEY PROMISED ME THE DELIVERY OF MY CONSIGNMENT IN 48 HOURS. I HAD SUBMITTED MY COURIER TO THE PROFESSIONAL COURIERS, INDRANAGAR, BANGALORE.TELEPHONE No.[protected]. AS IT WAS DELAYED . I TRIED TO CONTACT THEM, AND IN RESULT THEY TELL ME IT WILL TAKE 4 DAYS. AFTER CALLING THEM UP MANY TIMES THEY FAILED TO CONFIRM MY COURIER STATUS. EVEN THE PHONE No. PROVIDED WITH FAILED TO RESPOND. EVEN THE CUSTOMER CARE No. TURNED OUT TO BE FALSE.
MY TRACKING ID IS BLR32079999

Sir,
I was send a courier from Trivandrum Office in Kerala to Mavelikara Office in Kerala of the Professional courier company on 23rd Decmber, 2008. The ref no. given to us is 525286 dtd. 23/12/2008 which they say has been sent by manifest no.556113. On enquiry from Trivandrum office, the recepient office - Mavelikara has informed the receipt of the document on 24th ie., the very next day. I went to the Mavelikara office to enquire about the same on the 27th and I was informed that there is no document in my name in their office. Today it is 29th ie, a full week after the despatch and still now I have not received it.
Sending a document by courier is done to speed up the delivery safely. When I wanted to talk to the Manager of the Firm, I was denied the facility.
It is very pitiable to have such a very bad behaviour, and so I want to get a punitive action in this matter and to rectify the procedure so that people can get justice.
I submit this in the hope that I will be given advice on the legal steps that I should take to bring the wrong doers to light.

George Alexander
Thannimoottil House
Kandiyoor,
Mavelikara - 690103,
Kerala
Telephone[protected]

dear sir,
im dr. jitendra kumar dispatched a courier containing important documents on 22nd dec 2008. from sullia karnataka( india), to mohhammed chunawala, 7 M.G. road, wonderland building pune, maharastara (india).courier no is187486. it has been not received yet, no satisfactory response is given in the office while confirmation regarding non delivery of courier. i want delivery of that courier as early as possible or i have to take rigid actions, inform me soon.

A parcel containing sweets was sent through Professional courier from Mumbai to be delivered to Trivandrum Infosys.
By the time parcel reached the intended, most of the items were missing.
It was basically an assortment of costly sweets and somebody has teared the cover and taken the major chunk of it.Icalled up the courier office and their response was it could have happened while loading the parcel into aeroplane and taht they cant do anything about it.
Please look into this issue
parcel umber[protected]
Weight - 1.04 kg

A letter containing my medical card was sent to me Pattambi in Kerala from Kottarakara, Kerala thorugh professional couriers on[protected]. It was supposed to reach me on 2nd or 3rd. And on 4th also i didn't receive it. I got relieved from pattambi on 4th.Afterwards i enquired at Pattambi . They told they had sent it back.The no was 329009 .But till this time i didn't receive it back (on 22 nd Dec 2008

I have made a Shopping from Indiatime Shopping on 26th of December

Seller has send the Product from Delhi using Professional Courier Service
It is more than 20days I havent Received the Product
Worst thing is that they dont have any Proper Website for tracking, and their customer care never respond properly

They should change its Name to UnProfessional Courier Service

It is with utter shock, frustration and dissatisfaction that I am bringing the following issue to the notice of those concerned.

I had availed the services of Professional Couriers to send some important documents to Delhi on 10.12.08. (Consignment No : 5985310) . The consignment was dispatched from Valayakada, Chirayinkeezhu, Trivandrum Dist, Kerala. At the time of handing over the documents I had specifically enquired the time frame required for the delivery as the documents were really important, and I was assured by the staff that the article will be delivered on 12.12.08.

I gave it 2 more days time and tried contacting the office on 15.10.08 to ensure delivery. My ordeal with Professional Couriers starts then. No one would answer the telephone at the office and I then call up the Trivandrum office by acquiring the number from yellow pages (Ph 2339738). The office tells me that they have no record of such a transaction and they gave me another number for their Attingal office (Ph : 2626136) asking me to contact them. On calling the Attingal office, I am informed that they also have no clue about the consignment and that I should be contacting the office from where I had originally sent the courier. On informing them of a non responsive telephone, they give me a mobile no. to call up (Ph : [protected]). The person who answered the mobile said that he needs to get to office to know the details of the consignment. On calling up at the said time, I am informed that the consignment has still not reached as Delhi is not an easily accessible location ???. I was asked to call on 17.12.08 for further update.

As asked, I call up again today (17.12.08) and I am informed that Delhi consignments take about 10 days for delivery and that I should speak to their manager at the Trivandrum Office and was given his number. The manager’s name was given as Mr. Ramesh and his contact no is 2339567.

On enquiring with Mr. Ramesh as to why it was not informed about the delay in Delhi delivery when it was specifically asked, the person rudely remarks that the office where the consignment was taken is just a franchise and that he is not responsible for their actions. He just refused to discuss the matter and slammed the phone yelling ‘ You Shut Up Your Mouth’

I should say I am stunned by this horrifying behavior by a manager of an multinational company. It really surprises me that a person with such galling manners without the basic idea of customer service assumes a managerial position with a company which has a nationwide presence. His behavior, I must say, is totally unfit for a company like yours and these types of employees with out a minimum level of etiquette and manners will definitely slander your firm’s reputation. I hope the matter will be considered while recruiting new employees for your company.


I was shocked by the number of similar cases listed against Professional Couriers on the internet and more than a dozen of them posted just for the month of December. This can only mean one thing that Unprofessionalism is becoming the trademark of Professional Couriers and that the company has not been taking any action in terms of corrective behavior. Maybe that is one of the reasons why Professional Couriers website does not even have a link for ‘Customer Complaints / Redressel’.

May I hope that the matter will be taken up seriously and investigated and that measures will be employed so that the concerned manager does extend a similar behavior to another customer.

Also may I know when will my consignment reach its intended destination ?

Awaiting a response. Thank you.

Regards

Seena Chandrasenan

this is with regard to a consignmant booked from chennai on 10 th december 2008 pod number[protected].Its not delivered till 15/12/08.whwn enquired the response is not good and they say its returned to the orginating destination.This is not the first time i am getting this response, its the third time, the delivery service of professional courier in kerala, cochin particularly is pathetic.

There was a courier was addressed to me(Chennai).
The address specified was correct and it is an official address and I had received my couriers in the same address earlier.But on that specific date, it was an urgent document(which I was supposed to submit the same day), but I did not receive it even after 2 days.(I wasssss trusting and Preferring PROFESSIONAL to other couriers for safe and speedy delivery)

The first...

from
lipin m s
pathanamthitta
ph-[protected]

sir
i had sent a hard disk of cos 2500/-to professional courier eranakulam branch for my friend fronm pathanamthitta.they not delivered yet.please take neccessary steps
professional couruer no-[protected]
plz help me sir

from
LIPIN M S

To
The Managing Director,
Professional Couriers
Sir,
A parcel with some important documents was sent to my residence address in Neyyattinkara, Trivandrum dist, kerala from Tellichery, kannur dist, kerala on 5-11-08. The sender telephoned me the matter and when i went to the professional courier office in Neyyattinkara on 7-11-08 to inquire whether the parcel had reached, I had to face with some indecent behavior from a lady employee in the reception chair of your Neyyattinkara office. She replied to my humble inquiry of the parcel with anger and annoyance as if i had asked something wrong. It was really shocking and was a personal insult to me. She said that if the parcel had come, then they will telephone you and then only i should come.(I have got about 10 parcels from Neyyattinkara Branch in the past and none of them was informed by phone.I received them all only after inquiring in your office.I don't know whether inquiring about the status of parcel is illegal for professional courier). Her behavior is, i must say, totally unfit for a multinational company like yours. These type of employees with out a minimum level of etiquette and personality will definitely slander your firms reputation. The employee, especially the receptionists, must be customer friendly. Then only the unparalleled service your company is offering, become complete . I wrote this complaint only to inform you about some small but damaging faults in root level activities of your company. I hope the matter will be considered while recruiting new employees for your company.
yours truly,
s/d
Dr. Suman. B. S
Neyyattinkara, Trivandrum,
kerala state

Professional Couriers Services
Shop. No. 20A, Upstaired
Opp; Raavi Textiles, Main Road,
Gudivada. Krishna Dist
Andhra Pradesh.
Phone[protected]

I V. Nageswara Rao working with Tegra premedia. I sent a courier tracking No. 8120638 to name of N. Chandrashekar, Margadarsi Chitfund Ltd., Gudivada branch on 24th October 2008. It has to be deliver 25th October without fail. I used Musheerabad (HYD) branch for sent that parcel. My parcel contained one Top-priority material and it has to be reach 26th October without fail. Unfortunately my parcel was not deliver till 28th October. For their irresponsible services, I lost worth of Rs. 20, 300/- only because of negligence.

Hence, I would like to know who will be fill my lost amount. If I want to put the case in consumer forum, Please let me know the process.

Warm Regards

Velagapudi N. Rao
+[protected]

i sent a parcel to a friend in canada who was getting married. it clearly had a fancy pouch with a pair of earrings and a pendant(both were not made of gold, but were premiumly priced). the courier took more than 10 days to reach its destination. in the mean while the professional courier guys give me an isd tel no, to track the courier down in canada. how ridiculuos is that? on hearing that the courier's been reached i was quite happy.but then the pendant seemed missing. on trying to gather more info, the the parcel was neatly cut open and masked back so no one could make out. i had neatly bubble wrapped the whole thing and stuck enough of tape around it, inspite of all this, a little thing like a pendant went missing. why cant this courier service be strict with its employees. quite a sad service. i would really love to curse the individual who stole it. what goes around really comes around is all i can say!!.

On 1th Oct 2008 I sent a parcel thru Professional courier Mumbai office branch to Ghaziabad, UP



Details of this parcel is



Docket no[protected]

I have sent the accor food coupon worth Rs 3000 i.e. two booklet each of Rs. 1500



This parcel delivered to destination address on 4th, and on delivery of the courier it was found that one of the booklet (worth Rs. 1500) is missing. Also, from the envelop we were able to make out that someone has opened the envelop.

Since I have sent the courier through Professional Courier they should have taken the responsibility to deliver the courier without tampering the envelop. But in this case not only my courier was tampered but also one of my food coupon booklet was stolen.

I have a corier(Consignment No-BLR3060207
) from BTM LayOut to CV Raman Nagar, Bangalore. It is already 5 days past but there is no track of the

courier. When I have asking their customer care number either they are giving some other number to contact

or saying I am checking it and inform you withing 10 minutes. after that I am am not getting any response

from them.
In this ay I got several phone numbers and mobile numbers like, and talk to many people like -

murli, Shudha[protected], Kiran(branch manager of CV Raman Nagar- [protected])
[protected]/[protected]
25524221
22230459