The Professional Couriers Complaints & Reviews

A letter containing my medical card was sent to me Pattambi in Kerala from Kottarakara, Kerala thorugh professional couriers on[protected]. It was supposed to reach me on 2nd or 3rd. And on 4th also i didn't receive it. I got relieved from pattambi on 4th.Afterwards i enquired at Pattambi . They told they had sent it back.The no was 329009 .But till this time i didn't receive it back (on 22 nd Dec 2008

I have made a Shopping from Indiatime Shopping on 26th of December

Seller has send the Product from Delhi using Professional Courier Service
It is more than 20days I havent Received the Product
Worst thing is that they dont have any Proper Website for tracking, and their customer care never respond properly

They should change its Name to UnProfessional Courier Service

It is with utter shock, frustration and dissatisfaction that I am bringing the following issue to the notice of those concerned.

I had availed the services of Professional Couriers to send some important documents to Delhi on 10.12.08. (Consignment No : 5985310) . The consignment was dispatched from Valayakada, Chirayinkeezhu, Trivandrum Dist, Kerala. At the time of handing over the documents I had specifically enquired the time frame required for the delivery as the documents were really important, and I was assured by the staff that the article will be delivered on 12.12.08.

I gave it 2 more days time and tried contacting the office on 15.10.08 to ensure delivery. My ordeal with Professional Couriers starts then. No one would answer the telephone at the office and I then call up the Trivandrum office by acquiring the number from yellow pages (Ph 2339738). The office tells me that they have no record of such a transaction and they gave me another number for their Attingal office (Ph : 2626136) asking me to contact them. On calling the Attingal office, I am informed that they also have no clue about the consignment and that I should be contacting the office from where I had originally sent the courier. On informing them of a non responsive telephone, they give me a mobile no. to call up (Ph : [protected]). The person who answered the mobile said that he needs to get to office to know the details of the consignment. On calling up at the said time, I am informed that the consignment has still not reached as Delhi is not an easily accessible location ???. I was asked to call on 17.12.08 for further update.

As asked, I call up again today (17.12.08) and I am informed that Delhi consignments take about 10 days for delivery and that I should speak to their manager at the Trivandrum Office and was given his number. The manager’s name was given as Mr. Ramesh and his contact no is 2339567.

On enquiring with Mr. Ramesh as to why it was not informed about the delay in Delhi delivery when it was specifically asked, the person rudely remarks that the office where the consignment was taken is just a franchise and that he is not responsible for their actions. He just refused to discuss the matter and slammed the phone yelling ‘ You Shut Up Your Mouth’

I should say I am stunned by this horrifying behavior by a manager of an multinational company. It really surprises me that a person with such galling manners without the basic idea of customer service assumes a managerial position with a company which has a nationwide presence. His behavior, I must say, is totally unfit for a company like yours and these types of employees with out a minimum level of etiquette and manners will definitely slander your firm’s reputation. I hope the matter will be considered while recruiting new employees for your company.


I was shocked by the number of similar cases listed against Professional Couriers on the internet and more than a dozen of them posted just for the month of December. This can only mean one thing that Unprofessionalism is becoming the trademark of Professional Couriers and that the company has not been taking any action in terms of corrective behavior. Maybe that is one of the reasons why Professional Couriers website does not even have a link for ‘Customer Complaints / Redressel’.

May I hope that the matter will be taken up seriously and investigated and that measures will be employed so that the concerned manager does extend a similar behavior to another customer.

Also may I know when will my consignment reach its intended destination ?

Awaiting a response. Thank you.

Regards

Seena Chandrasenan

this is with regard to a consignmant booked from chennai on 10 th december 2008 pod number[protected].Its not delivered till 15/12/08.whwn enquired the response is not good and they say its returned to the orginating destination.This is not the first time i am getting this response, its the third time, the delivery service of professional courier in kerala, cochin particularly is pathetic.

There was a courier was addressed to me(Chennai).
The address specified was correct and it is an official address and I had received my couriers in the same address earlier.But on that specific date, it was an urgent document(which I was supposed to submit the same day), but I did not receive it even after 2 days.(I wasssss trusting and Preferring PROFESSIONAL to other couriers for safe and speedy delivery)

The first...

from
lipin m s
pathanamthitta
ph-[protected]

sir
i had sent a hard disk of cos 2500/-to professional courier eranakulam branch for my friend fronm pathanamthitta.they not delivered yet.please take neccessary steps
professional couruer no-[protected]
plz help me sir

from
LIPIN M S

To
The Managing Director,
Professional Couriers
Sir,
A parcel with some important documents was sent to my residence address in Neyyattinkara, Trivandrum dist, kerala from Tellichery, kannur dist, kerala on 5-11-08. The sender telephoned me the matter and when i went to the professional courier office in Neyyattinkara on 7-11-08 to inquire whether the parcel had reached, I had to face with some indecent behavior from a lady employee in the reception chair of your Neyyattinkara office. She replied to my humble inquiry of the parcel with anger and annoyance as if i had asked something wrong. It was really shocking and was a personal insult to me. She said that if the parcel had come, then they will telephone you and then only i should come.(I have got about 10 parcels from Neyyattinkara Branch in the past and none of them was informed by phone.I received them all only after inquiring in your office.I don't know whether inquiring about the status of parcel is illegal for professional courier). Her behavior is, i must say, totally unfit for a multinational company like yours. These type of employees with out a minimum level of etiquette and personality will definitely slander your firms reputation. The employee, especially the receptionists, must be customer friendly. Then only the unparalleled service your company is offering, become complete . I wrote this complaint only to inform you about some small but damaging faults in root level activities of your company. I hope the matter will be considered while recruiting new employees for your company.
yours truly,
s/d
Dr. Suman. B. S
Neyyattinkara, Trivandrum,
kerala state

Professional Couriers Services
Shop. No. 20A, Upstaired
Opp; Raavi Textiles, Main Road,
Gudivada. Krishna Dist
Andhra Pradesh.
Phone[protected]

I V. Nageswara Rao working with Tegra premedia. I sent a courier tracking No. 8120638 to name of N. Chandrashekar, Margadarsi Chitfund Ltd., Gudivada branch on 24th October 2008. It has to be deliver 25th October without fail. I used Musheerabad (HYD) branch for sent that parcel. My parcel contained one Top-priority material and it has to be reach 26th October without fail. Unfortunately my parcel was not deliver till 28th October. For their irresponsible services, I lost worth of Rs. 20, 300/- only because of negligence.

Hence, I would like to know who will be fill my lost amount. If I want to put the case in consumer forum, Please let me know the process.

Warm Regards

Velagapudi N. Rao
+[protected]

i sent a parcel to a friend in canada who was getting married. it clearly had a fancy pouch with a pair of earrings and a pendant(both were not made of gold, but were premiumly priced). the courier took more than 10 days to reach its destination. in the mean while the professional courier guys give me an isd tel no, to track the courier down in canada. how ridiculuos is that? on hearing that the courier's been reached i was quite happy.but then the pendant seemed missing. on trying to gather more info, the the parcel was neatly cut open and masked back so no one could make out. i had neatly bubble wrapped the whole thing and stuck enough of tape around it, inspite of all this, a little thing like a pendant went missing. why cant this courier service be strict with its employees. quite a sad service. i would really love to curse the individual who stole it. what goes around really comes around is all i can say!!.

On 1th Oct 2008 I sent a parcel thru Professional courier Mumbai office branch to Ghaziabad, UP



Details of this parcel is



Docket no[protected]

I have sent the accor food coupon worth Rs 3000 i.e. two booklet each of Rs. 1500



This parcel delivered to destination address on 4th, and on delivery of the courier it was found that one of the booklet (worth Rs. 1500) is missing. Also, from the envelop we were able to make out that someone has opened the envelop.

Since I have sent the courier through Professional Courier they should have taken the responsibility to deliver the courier without tampering the envelop. But in this case not only my courier was tampered but also one of my food coupon booklet was stolen.

I have a corier(Consignment No-BLR3060207
) from BTM LayOut to CV Raman Nagar, Bangalore. It is already 5 days past but there is no track of the

courier. When I have asking their customer care number either they are giving some other number to contact

or saying I am checking it and inform you withing 10 minutes. after that I am am not getting any response

from them.
In this ay I got several phone numbers and mobile numbers like, and talk to many people like -

murli, Shudha[protected], Kiran(branch manager of CV Raman Nagar- [protected])
[protected]/[protected]
25524221
22230459

my mother sent me a parcel from professional couriers on 19th september 2008 and they said that this courier will be received within 4 days and its almost 14 days...i didnt received my parcel.i called up the professional couriers Jabalpur and they said that they will going to call me back with the status but they didnt called me up.i complaint about my parcel and they called up the chennai prof.couriers and made a complaint...and chennai people called me up regarding my parcel and they said that your parcel is lost between chennai to bangalore..and till the date i didnt received my parcel and i was having very important things in my parcel...this is highly unacceptable and i dont think they will understand...
thanks

DAMAGE OF COSTLY MATERIAL (AN 21 INCH ONIDA COLOR TELEVISION AND MANY OTHER LUGGAGES)--
I BOOKED A CONSIGNMENT CHARGING COUPLE OF THOUSAND RUPEES FROM BANGALORE PROFESSIONAL COURIER (J.C. NAGAR) BRANCH TO PUNE.
The consignment details are as follows-

consignment no. is BLR12549186.
consignment booking date- 14/03/08.

I booked my luggages on 14th march from Bangalore (J.C. Nagar branch) to Pune. There was a 21 Inch Onida flat Screen color Television and many other household materials. I asked Mr. Murthy (the manager of J.C. Nagar courier branch) to handle the parcels with care. He ensured he would take good care of the packets.

But when I received the parcel, the cartoons were all torn and the television was damaged. I asked him to stick notes with "handle with care" which was also not found. There were damages in other materials also for which I have not claimed. All the parcels were received in bad shapes. Moreover, . the parcels did not reach Pune on the predecided date for which also I have had lots of problem. This reflects a very bad service from the courier service.

I did not receive and returned the parcel containing the Television and also sent a complaint letter to Mr. Murthy on 26th march along with the Bills where the delivery man has noted his statement mentioning the damage.

But I have not received any communication from anybody yet. Whenever I call Mr. Murthy, most of the times he does not pick up the calls, sometimes someone else picks up and speaks in Kanadda which I cant understand. ths is just to avoid the responsibility. Then he told the packet was not packed properly but his executives only packed the Television in my house and took the parcels. Then he asked me to take pictures and send it to him which I have not doone yet. I am wholly confused about the whole thing and running in circles. I even talked with Mr. Umesh (the Complaint department manager) but he is also not processing the claim faster way. HE HAS STOPPED TAKING MY CALLS NOW.

PLEASE SOMEONE HELP ME IN GETTING MY CLAIM PROCESS OR TEACH THEM A LESSON.

THIS IS VERY BAD SERVICE. READERS PLEASE PLEASE DONT BOOK YOUR LUGGAGES THROUGH THIS COURIER SERVICE. THEY ARE VERY UNPROFESSIONAL. THEY WILL BANKRUPT YOU. ANY COMMENTS WELCOME.


REGARDS-
ANIRBAN SARKAR
[protected]@yahoo.co.in
Mob no-[protected]

mail delay by courier company great problems faced by army personal courier company at mhow indore was given a private mail to be delivered at jalandhar for an urgent task related to army personal mail was registered at mhow on12sep 08 it was assured to be delivered at jalandhar in 24 to 48 hours but the company delayed it giving fake reasonsit was finally delivered on 18sep 08 but the loss had already created problem for the same the courier company kept on fooling me about the mail strict action desired for the company seek compensation

Vide consignment no.SBD/KPT-23088 I had booked a letter containing a rail ticket(booked under Tatkal Service (3AC costing Rs.919.00 for journey from Coimbatore to Chennai by trian no.2674 departure time being 10.20 pm/19.9.08) on 14th Sept-08 through THE PROFESSI9ONAL COURIERS, KORAPUT 764020, ORISSA for delivery to addressee at Coimbatore. While booking I was specifically told by one Mr Sunil of this service provideR that the shall be delivered by 18th or latest by 19th Sept, 08. As it did not reach as of this moment I enquired and learnt from the Chennai & Coimbatore Offices that the same did not reach them till this moment. Eagerly I enquired at booking place i.e. Koraput and to my utter surprise none of the service prioviders of Professional Clouriers (Koraput/Chennai/Coimbatore) are cooperating and simply lifting their hands; leaving the matter to air.
The letters sent through Postal Deptt. are reaching Coimbatore from my place of stay i, .e, . Damanjodi-763008, Orissa on 6th day of booking including Sunday; whereas the letter booked through Professional Couriers did not reach till the moment and nobody is bothered to the enquiry and is able to tell whereabouts of same.
Due to such irresponsible & careless dealing by the courier in question has not only DEFEATED THE BASIC PURPOSE OF RESORTING TO SEND THR'COURIER; NEGATION OF AIMED TRAIN JOURNEYMADE ME TO SUFFER FINANCIAL LOSS OF RS.1000, MENTAL STRAIN & SGTRESS.
Shall request for suitable action for suitable compensation and action against the careless/callous service provided by Professional Couriers; so that people like me do not suffer and such situation does not repeat.

I have a corier(Consignment No-HIS20836
) from Hisar(Hariyana) to Melattur(Kerala). It is already 8 days past but there is no track of the

courier. When I have asking their customer care number either they are giving some other number to contact

or saying I am checking it and inform you withing 10 minutes. after that I am am not getting any response

from them.
In this ay I got several phone numbers and mobile numbers like, and talk to many people like -

Sheikh (Delhi) [protected], Ramesh (delhi[protected], Ajmi (Delhi) [protected].
Consignment booked on 09/09/2008 worth rs 5000.

PLEASE SOMEONE HELP ME IN GETTING MY CLAIM PROCESS OR TEACH THEM A LESSON.

THIS IS VERY BAD SERVICE. READERS PLEASE PLEASE DONT BOOK YOUR LUGGAGES THROUGH THIS COURIER SERVICE. THEY ARE VERY UNPROFESSIONAL. THEY WILL BANKRUPT YOU. ANY COMMENTS WELCOME.


REGARDS-
Anandkumar Menon
[protected]@yahoo.com
Mob no-[protected]

Sir,

Today morning I have gone to Professionsl Courier, W. Island branch for sending a courier to Mannuthy. They have not accepted the parcel saying that Gift Items are not delivered through courier.

I telephoned the Professional Courier Head Office at Cochin in the number[protected] to clarify the same. Then they told that, they won't deliver gift item, fearing of loss of the same in transit. But this is not a good. This clearly says that company is not liable for loss of any of the product sending through them.

Dear Mam Ms.Shyma and Related persons of M/s.TPC
Please refer to above subject-We sent Medicine through your courior service on 11th sept 08 having good faith as it reaches within 24 hours from Hyderabad to Vijayawada with above conssignment no-But we failed by your result and facing tension & worried how to send the medicine immediately to my 76 years old Mother who stays in Vijayawada-your people unable to trace the consignment and they are asking 24 hours to trace the medicine-today entire day we 3 persons spent to enquire your people on[protected]More than 15 times), they given to contact[protected] Times), again they given[protected] Times) again given to contact[protected]Mr. Pawan who has given reckless answer that he behaved like is not a courieror Employ and argued 15 Minutes without any reason-Then I approached to CTC, Parkline Secbad where I booked the Medicine-They also unable to traced the Medicine-In this regard I may ask you that -this much of tension, followup, worry, mental tension is required us?-At the time of despatch I requested your CTC, Parklane people that this is very important medicine to care that must reach by 12th sept- They assured that by afternoon 12th will reach the destination-
At any cost medicine has reach on 13th otherwise we have to proceed personnally to Vijayawada by any cost-
We inform you and confirmed by your people that today is not possible and 14th is sunday no chance to deliver the medicine-
So we inform you that Please dont deliver the medicine to destination as we our self send the medicine to Vijayawada by Hand-
Request you to return the packet to From addressee at the earliest and pay the charges which we are going to spend and followup, telephone charges and penalty towards failure of system-to take necessary action inthis regard & on related people inthis issue-
I shall wait for your early replyfor 24 hours-It is highly appreciable if you give us an early reply -not that delay as delivered of Medicines-Please dont force me to proceed further legal action and publicity of this issue-

Regards,
Jagan MRC-[protected]

Jagan MRC
Ph:[protected]

my courier was posted in c alicut 11 days backs.there are important documents which i had to receive immediately. my address is P.Gayathri flat no 101, rajeswari gayathri sadan, opp badruka girls college. kachiguda hyderabad. my phone no is 24652722, [protected]

sir,
i k hombaiah sent one letter on 8 sept 2008 to bangalore through professional courier still it is not deliverd to the adresse i have written complete address with telephone no.it contains a very important document .the professional courier address is Ruby tourist home payyanur kannur dist kerala 670307.
the courier no is 1058726.i kindly request you to take necessary action at the earlist please.my telephone no is [protected]
Thanks