The Professional Couriers Complaints & Reviews

I have booked a shipment from oramangala, Banglore through Professional couriers.
I booked the courier on 23'rd Feb abd the concerned booking agent told me that the shipment will reach to destination by 25th Feb.
I am following with the customer care of professional couriers from 25th feb and they keep telling that we will find out and let you know.But till today the shipment not delivered and more over the customer care people are not in a position to locate and trace the current location of the shipment.I called many times to customer care, always they are telling some thing but still the shipment is not tracable.

I have given one cover consist of Document vide consignement no[protected] dt 23.1.09 to Professional courier at Mogappair subagent to Noida . Till today it is not delivered which is very important.

I have first called on 30.1.09 Nungumbakam Branch office Chennai (Professional couriers) phone no 66202199 they have promised to give me feedback after couple of hours but they failed. Again I called multiple times but they have not given proper response.

Today I have called again same office one Mr.Wajith Sr.Execitve spoke to me and he has refused to give me the manager number & he asked to give call to different number which is PADI branch. He said they have communicated the message to Padi office. When I have forced to give me message he said cover has reached NOIDA office from Chennai but it is not traceable at Noida.

Also he said there is no solution for this. I request you to guide.

I had booked a parcel thru The Professional Couriers, from Mumbai (Vasai W) to be delivered at New Delhi (Shivalik Enclave), on 18th Feb'09. As per the commitment given by Mr. Dilip Gandhi (person who collected the parcel) and Mr.Bhagywa Gharad (Manger - Vasai (W) operations) the consignment was suppose to get delivered on 19th Feb'09 itself but I regret to say that till now i.e. 21st Feb'09 - 13:00 Hrs I have no information about the parcel.

I called up Vasai Office on 20th Afternoon and spoke to Mr. Gharad, and he again assured that the consignment will get delivered by the evening, but nothing happened. I again called up Mr. Gharad at 20:30 Hrs who gave me few contact numbers of Mumbai & Delhi (all were wrong numbers). Later he never answered the phone.

I tried calling up Vasai (W) office again on 21st Morning, and to my surprise they even denied that their is any such docket number and disconnected the phone. I continuously tried calling the number but no one answered the phone. I kept on trying and after half-an-hour Mr. Gharad came on line and again shown his helplessness.

I am now following up with the Customer Service Centre (contact number[protected], who initially was not ready to log a complaint and were disconnecting the phone again and again. Later after calling several times, my complaint got registered (Complaint # 552) at 11:30 Hrs. The Customer service executive Ms. Salina was not ready to transfer the lines to Mr. Venkataraman - Administrative Manager and Mr. Eappen (Customer Service Manager), saying both of them are on leave today. She once again assured me that she would check the status and revert back to me in half an hour i.e. by 12 Noon. I again called up at 12:30 Hrs and yet again I was told she will revert back to me by 14:30 Hrs.

I am in a fix now as I am not getting any support from Customer Service, I am not even getting any status of my consignment... I paid an extra amount as I was assured that the parcel will be sent thru Air and will reach within 24hrs, but it now more than 72 Hrs and there is no clue of the consignment.

This delay has lead to disturbing mental peace and also financial loss.

I expect their should be a refund of the amount paid (Rs.350/-) towards courier charges (by Air). Also they should be penalised.

Pls help..

I was supposed to receive a consignment, containing movie CDs, from Delhi on 05 Feb 2009. On 06 Feb 2009 I visited Professional courrier, Visakhapatnam, and found to my surprise that they opened the consignment and viewing the movies. When I asked them regarding that unauthorised opening of consignment, they said that they were testing the consignment.

When I checked the authentication for opening consignments with Courrier Service Departments, it was found that, consignments can only be checked at the time of booking and no where else, until there is any special complaint.

Moreover, previously, I faced very very late delivery of consignments with the Professional Courrier, Service Branch, Visakhapatnam, even in case of medicines. I used to collect the consignments from their office instead of home delivery.

Hi,
A courier was send on 09/02/2009 Professional courier office on MAK Building, Kottiyam, Kollam having consignment number 688735 and was to be delivered at Kazhakuttam, Trivandrum which is hardly 60 Km and has paid Rs 15 for the same. Its 09/02/2009 night and still i haven't received the courier. I could understand that they was a delay as it was a strike one day. I made atleast 20 - 25 calls across all their offices and finally found that it was at the kazhakuttam office and they were not bothered to be delivered at my home. When i insisted on the same the reply was that they can't deliver it and i had to collect it from their office or they would send the same back to the head office.
When they collect the courier they agree to deliver to the address but later do not turn up and this is not the first time that it happened to me.

We have sent a Courier through your Origin BOM/KUR/CR/CNBR thru your masjid-east Giriraj bldg office thru C/Note no, :[protected] dated 11.02.2009 to M/s. Vishal pipes ltd.-Ghaziabad-201002.

Still not delivered to the party, whereas assurance was given for next day delivery.

Document is very important to reach to the party on urgent basis.

Treat matter as most urgent & do the needful.

I booked a courier on 5th feb from Pune To Ranchi.Till date courier has not been delivered and it's also not updated on their site.When I called Customer Care, They din't respond well and even not able to tell my consignment's status.
This Is Unproffessional behaviour of Proffessional courier.

Kotak Securities had sent a courier having way bill No[protected] on 27/1/2009 from Mumbai to be delivered at my address 12C, DDA Flats, Pocket-2, Sc-6, Dwarka, New Delhi 110075. But the same is yet to be delivered to me even after 12 days today, i.e, 08 Feb 09.

Dear Sirs,
I had booked a package of passport photos to be submitted for my son's school application via Professional Couriers vide BLR38263247 on 28-Jan-2009 and the package has not yet been delivered to the destination as of today (03-Feb-2009).

Their call center says the package has reached the TOLICHOWKI branch and the person manning the TOLICHOWKI branch is not able to trace the package.

Similar kind of experience happened with DTDC and these guys also did the same.

Please advise on what should be done.

Kind Regards,
Srinivas Chintamani.
Bangalore.

I have sent a Parcel ( Books ) to Sandip Banerjee, c/o Mr. Sunil Kataria, Gurgaon, Haryana.The consignment note no- BBI 711532. It was sent on[protected]. I am sorry to inform u that the parcel has not been received till today. Hope an earliest reply. Thanking You. My e-mail address is swarup.[protected]@gmail.com

This is to inform you that i have recieved an empty courier today. It was already in damaged condition so i got doubt and asked the courier boy to wait and i have shown the same to him. I went to the the regional office of Jaipur and asked the same then i am shocked by listening his answer that he too recieved the courier in same damaged condition. How did Jaipur people recieve the courier when it is in damaged state? They should have made a query when they recieved an empty courier.


Now the Jaipur people are asking to check from dispatched side i.e. Hanmakonda (Andhara Pradesh). I had already called them and asked the same they are asking how they had accepted an empty courier from their end.


I dont want to know all your internal transcations but i need my things back...

Kindly see the below details of the courier and dameged courier Snapshot also

Docket no: 109945
Date of dispatch from Hanmakonda 10th of jan 2009
Date of recieve at Jaipur 17th of jan 2009


To
S.Satyavasu,
C/O Accelfrontline Ltd,
C-81 a Azad marg,
Near chomu House Circle,
C-scheme
Jaipur
Pin :302001

We have sent a Letter address to Ms. Taruna, C/o. Gudur Krishna with clear Address located at Vijayawada on 21st January 2009 from Professional courier, s Booking office located at Guddahatti Gate, Hosur Road, Bangalore. Till today i.e. 23.1.2009 it is not delivered to the addressee. When I call the nos printed on the Acknowledgement at Bangalore, 4243000, 03, all I get is a reply that this no. is not valid.
Local no. 27820086 is always busy !!!

I sent an application form which was very important and urgent to reach my parents in Rajahmundry. I had sent it on 9-Jan-09 through Professional Couriers, Ramapuram branch of Chennai. The consignment number is MAA[protected] and the consignment was done at 17:30 hrs. I was assured by the agent that the cover gets dispatched the same day and it will reach destination on Monday.

Monday my father went to the nearest branch that comes in the coverage of my locality and enquired. The reply from the agent was bit surprising. There is no information about the provided consignment number. The head office in Rajahmundry too doesn't have any information about this. My father had to visit three times on Monday and Tuesday because of the emergency of the contents in the cover.

Tuesday evening I gave a compliant in the Ramapuram office where I booked the order. They said they will get back to me in an hour but no reply from them. Since Jan 14 being a holiday, there is no service. On 15 Jan at night 20:00 hrs my father got a phone call and the other guy on the phone asked whether there is any complaint? Literally this is what that asked. You are waiting eagerly for two days to get your courier and this creature is asking whether we have any complaint. That has disconnected the phone when my father asked what complaint because he doesn't know that I had given a complaint to the Chennai office.

On Friday 16 Jan at 11:30 one guy came to deliver and when asked why this much delay in delivering, that A** H*** rudely replied that he got the cover on 11th Jan night and took it along with him to home and since he went out of station he couldn't deliver it. How irresponsible this reputed courier employees are behaving. My father called the local agent's office and informed this to the supervisor. The supervisor says because of door lock the delivery boy couldn't deliver it all these days. What the [censored] is this? The delivery guy name is Lakshman and he is not at all guilty of what he did and added to that he provided wrong information to the superiors and records just to make himself safe. When questioned about the rude behaviour and irresponsibility of the delivery guy, there is no proper respnse from his superior.

One thing is clear. The so called Professional Couriers is no more behaving like the way it used to be couple of years ago. During the inception of this organisation you used to get delivery the second day anywhere in India.

If any of the responsible persons of Professional Couriers happen to read this, kindly take necessary action on these guys who play with the customers. Also, please give franchisee taking some commitment from them otherwise get ready to shut down your business soon. I am not joking. It's definitely going to happen soon if your service is pathetic like this. Other complaints in this site on you shows how frustrated the public is on your services.

My POD number is[protected]. Courier was sent to me on 2nd of January from Mumbai. Now it has been more than 10 days, I have not received my courier. This is a very important courier for me. I need this till Wednesday at any cost. My Address where courier was sent, Swapnil Ramesh Bhandarkar, Infosys Tech Ltd, Rajiv Gandhi Infotech Park, Phase-1, Hinjewadi, Pune- 411057. Please do the needful asap.

Did a courier on[protected] and till date[protected]it has not reached, tried to track in all ways but without any output. I even lodged a complaint in their website but no response so my humble request is to cancel their franchise.

HI,

The professional couriers have not delivered the parcel, tracking number BLR20141019, sent on the 2 nd.
We were told it would be delivered on the 3rd.

The Professional courier website for the tracking does not work either.
Unable to track the parcel until tomorrow.

Please look into this..
Kavitha

I HAD SUBMITTED MY DRAFTS WHICH WERE TO BE COURIERD TO ALLAHABAD MNNIT COLLEGE ON 2 ND OF JANUARY . THEY PROMISED ME THE DELIVERY OF MY CONSIGNMENT IN 48 HOURS. I HAD SUBMITTED MY COURIER TO THE PROFESSIONAL COURIERS, INDRANAGAR, BANGALORE.TELEPHONE No.[protected]. AS IT WAS DELAYED . I TRIED TO CONTACT THEM, AND IN RESULT THEY TELL ME IT WILL TAKE 4 DAYS. AFTER CALLING THEM UP MANY TIMES THEY FAILED TO CONFIRM MY COURIER STATUS. EVEN THE PHONE No. PROVIDED WITH FAILED TO RESPOND. EVEN THE CUSTOMER CARE No. TURNED OUT TO BE FALSE.
MY TRACKING ID IS BLR32079999

Sir,
I was send a courier from Trivandrum Office in Kerala to Mavelikara Office in Kerala of the Professional courier company on 23rd Decmber, 2008. The ref no. given to us is 525286 dtd. 23/12/2008 which they say has been sent by manifest no.556113. On enquiry from Trivandrum office, the recepient office - Mavelikara has informed the receipt of the document on 24th ie., the very next day. I went to the Mavelikara office to enquire about the same on the 27th and I was informed that there is no document in my name in their office. Today it is 29th ie, a full week after the despatch and still now I have not received it.
Sending a document by courier is done to speed up the delivery safely. When I wanted to talk to the Manager of the Firm, I was denied the facility.
It is very pitiable to have such a very bad behaviour, and so I want to get a punitive action in this matter and to rectify the procedure so that people can get justice.
I submit this in the hope that I will be given advice on the legal steps that I should take to bring the wrong doers to light.

George Alexander
Thannimoottil House
Kandiyoor,
Mavelikara - 690103,
Kerala
Telephone[protected]

dear sir,
im dr. jitendra kumar dispatched a courier containing important documents on 22nd dec 2008. from sullia karnataka( india), to mohhammed chunawala, 7 M.G. road, wonderland building pune, maharastara (india).courier no is187486. it has been not received yet, no satisfactory response is given in the office while confirmation regarding non delivery of courier. i want delivery of that courier as early as possible or i have to take rigid actions, inform me soon.

A parcel containing sweets was sent through Professional courier from Mumbai to be delivered to Trivandrum Infosys.
By the time parcel reached the intended, most of the items were missing.
It was basically an assortment of costly sweets and somebody has teared the cover and taken the major chunk of it.Icalled up the courier office and their response was it could have happened while loading the parcel into aeroplane and taht they cant do anything about it.
Please look into this issue
parcel umber[protected]
Weight - 1.04 kg