| Address: Indore, Madhya Pradesh |
Hi,
My name is Amit Holkar and My Tikona Service ID No [protected] & Billing Account Number[protected], I requested for tikona braod connection and Made 3 Months Advance payment of Rs. 6000, In the first month, I faced lot of problem with the Tikona connection, it use to disconnect in every 5 to 10 minutes and I need to call customer care and they used to tell me same thing that fiber is cut down in your area, Internet connection will be connected in next 30 minutes, and when I call them after 30 minutes, I get another excuse from them, I have almost more than 100 complaint numbers with me, And after few day they started not picking up my call because I used to call 50 to 60 times daily, then I called the are manager (Hirendra) for the issue. Manager behaved very rudely and told me I dont have time to check your issue, call customer care, and when I asked to take legal action against them, he told me jo ukhadna hai ukadlo nhi hoga tumhara connection chalu. Finally after 1 this I decided to disconnect the Tikona Broad band connection. I have copy of mail with me regarding the disconnection. After that I didn't used ther connection, after 2 months I got a Bill of Rs. 1700 and used to get so many calls to pay bill and I mentioned the same issue to more than 50 vendors, that I have made a request of disconnection 2 months before, you should refund my two months advance payment even 3 because your internet connection never worked and I already paid 3 months advance payment and used internet connection not even for 1 month.. I told them not to call me or I have to take legal action against them. And today I got a legal notice mail from them regarding the payment.
Before this one of the Manager (Amit Porwal) came to my office to continue the connection and promised me that i will not get the same issue again and even they will give me extra 2 mbs speed, but I said no to him and said I already got the connection from Rajesh Patel Net services and there service is really good. Manager said to me he will adjust the payment and they took all there devices like Modem and Fiber device and I have the receipt of that as well.
So I will take now legal action agains tikona digital services, I have each and every proof with me. I will recommend each and everyone Not to use Tikona Digital Service, they are fraud, if you want to waste your money, which you or you parents earned by lot of hard work then you should go with Tikona Digital Service. And if you want to waste your time or dont want to burst out then do not use Tikona Digital Service.
Thanks!
Regards,
Amit Holkar
Tikona Digital Networks customer support has been notified about the posted complaint.
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Already there are many online request numbers raised by me. No response from your customer care team. You guys cant even send a reply mail. ? For you kind reference the online request number which was generated last time for my mail is 1-[protected] .
I have asked many clarifications. Nothing has been explained yet.
Three major questions from my side:
1. Your team itself confirmed via system generated mail that as per my request the account has been terminated and the payable amount finally is Rs.152.23/-
2. Again your team is sending me bill for Rs.729 on July 29. For your kind information I guess I have raised a compliant that tikona internet is not working from May 26th. I have mailed your team on may 29th to resolve the issue. An engineer came to my home and said that its impossible to get the signal as they have constructed new building in front of my House. He took some pics and said that he will mail his team to look on the issue. As there was no reply after 5 days I mailed again on June 4th to terminate my tikona account. And as per the request and after my follow ups with tikona team, your tikona team terminated my account on 16th June. On 7th July I recieved mail for full and final settlement bill of Rs.152.23/- . I didnt see my mail that time. You guys have stated that i have to pay the bill of Rs.152.23 within 3 days. Again on July 29th I have recieved bill stating that my previous dues are 629 plus 100 rupees late payment fee. So a total of 729 I should pay. I asked you guys a valid explanation. I have not yet received any mails or calls for that.
3. You guys said that you have terminated my account on June 16th. I have not even received my bill for the month of June. In this case i got bill on July 29th. How this happened ? And in your tikona ebill for the date 26th May you guys have mentioned that the following.
Recurring Charge (From 26-May-2015 to 25-Jun-2015) : 700
Usage Charges: 0
Taxes: 86.52
Total: 786.52
So this is what i receive in my all month bills. This means I am paying beforehand for what i am going to use the following month.
So in this case my Internet did not work from 26th May and it was cancelled on 20th June. So why Should I get bill for Month of July including fine of Rs.100. For What I have used till 26th May I have paid you guys on 10th May.
4. Fourthly a guy is calling me and saying he is the advocate on august 11th 11:00 AM and he is saying me that that tikona has filed up a case against me that i have not payed outstanding bill amount of Rs.2800/- (This is truly a big lie, @tikona: do you guys know, that i have referred my frnds to use tikona as they are the best, and even i have paid all my bills correctly.) . And the guy is threatening me that in 1 hour my case will be coming in front of the Judge in Delhi, he asks me whether am going to fight against the case or withdraw the case. If I have to Withdraw he said i have to pay Rs.10, 000/- . He does not even listen to what i am saying. Tikona did not even reply me back to my mails when i asked expalantion to my bill. I did not even say them that I will not pay the bill. But, you guys threaten me that you have raised the case against me.
So please clarify me what should i Pay and how much should I pay. Whether I should pay Rs.152 or Rs.729/- Please reply me to this email. If You guys are not going to reply to this email, I am not going to pay you guys any amount and with the previous mails I am gonna file up a case that the company does not provide the details when the consumer is following up for the answer in Consumer Court.
Kindly do reply me via mail and via call. I need expalantion both ways. I even tried up calling your customer care numbers. Both the numbers are irresponsive. Is this the way you guys treat the customer.
Regards,
Jithendran S
On Fri, Aug 14, 2015 at 6:02 PM, <Tikona.[protected]@tikona.in> wrote:
This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Mr. JITHENDRAN S,
Greetings from Tikona!!
Kindly inform that, your account is terminated and payable amount is Rs. 152.23/-
Please feel free to contact us on toll free number[protected] to provide us any feedback regarding our service. You can also write to us on [protected]@tikona.in from your registered email id . Our Customer Care associate will be glad to assist you. For faster access to Technical Support desk, call on[protected]* from anywhere in India.
Regards,
Customer Care
Tikona Digital Networks
I have a similar issue, and Im not paying a penny without a proper bill or proof.
Greetings from Tikona.
Please be assured that your concern listed Aug 14, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated.
Post full and final calculation, we confirm that there are no dues pending on your account and no refund is applicable.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
As I already mentioned I paid the bill for the period 7th April to 6th May and asked Tikona to terminate the connection from 7th May, from the attached images you can see that I did not use Tikona services from 7th May 2015. But still Tikona support used to call me and ask to pay bill for the cycle 7th May 2015 to 6th June 2015. Finally they threatened me saying that they are going to file case against me and made me to pay unnecessarily an amount of Rs 1101.42 . This means I paid bill for the period which I did not use Tikona internet service. I see your latest reply mentioning no refund is applicable which is not correct. Could you please check on this again.
Soujanya.