Vodafone India Complaints & Reviews

Hi, I am having a Vodafone Post paid connection [protected]. I found a dispute in April 2014 bill and I raised the concern through Vodafone store and through Customer care by calling 111 but the issue is not resolved. Issue : I am having the plan of Rs.299 which gives me 600 minutes Local free, but Vodafone started charging me from 500 minutes. Whenever I raise a concern, I don't get a response or issue resolve from Vodafone. I have attached an image. Please calculate the Local call Duration from 25.03.2014 till 16.04.2014. The total will come as 492 minutes whereas the charging of calls should start after 600 minutes. Vodafone Customer Care don't listen to my issues instead of that they try to convince me that I am calculating it wrong. I think by this way Vodafone cheats the people. And I am frustrated from Vodafone Customer care as well. Please help me in this. Contact me on another number : [protected] Thanks, Shiladitya Nag

My no is [protected]... When i turn on 3g network my outgoing call and net access will stop the work... After that when ill turn off the 3g my net n Outgoing Call will work... I m using this no since 2012 but this month i am facing this problem ...I called to the custmor care they told me to change the sim ... I did it.. But facing the same Problem plz help me...

I lost my mobile with vodafone prepaid connection(sim card) i went to S.R.Nagar Vodafone store 3 times in 3 days in full of rain. They didn't give proper service and not rectified the problem sim was not activated. Finally I asked them customer compliant/suggestions book on of their employee told not available here. After that I wrote a compliant on white paper gave them and asked them acknowledgement they gave the Xerox of that without any signature or stamp. I said please put stamp or signature they simply said we don't give that kind of acknowledgement. After that I called to customer care centre and explained all the story from that side also not came proper response. Please kindly understand that situation and do needful Yours faithfully, D.V.RamaKrishna ([protected] and [protected])

sir, I am deepak kaushik i have brought vodafone sim card 2 days ago sim no([protected])but still not activated .i had submitted a copy of my idenitity and local address and a local refrence number as par asked by dealer but even then my sim card not activated yet.ive requested you to do appropriate action regarding my compliant, i will be highly thankful to you.

Dear Sir/Madam,

PLEASE NOTE THAT I AM USING FOLLOWING MOBILE NOS 1) [protected] & 2) [protected] since sept 2012 under NC_MU_MV_MSEB_98 Plan on dt. 25.04.2014 request given to 198 to deactivate the vodafone 3G plan, also on today request given to 198 to deactivate 3G plan of Mob No. [protected], so who is responsible for the extra charges?????????
Mobile No [protected] is under NC_MU_MV_MSEB_98 Plan, who changed this plan to basic 499_individual plan ?????????????
I am not satisfied with your services so immediately without any delay send me how much amount of both the mobile nos you charged extra.
If The matter is not solved immediately i am in position to close the above both numbers.
For your immediate & urgent contact pl note my mob no. [protected].
Please treat this as most urgent


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Er. गजानन स. चौगुले
SUB ENGINEER, MAJOR STORE,
KOYNA GENERATING STATION COMPLEX,
MAHAGENCO, POPHALI,
TAL-CHIPLUN, DIST-RATNAGIRI, 415601
MOB: [protected] / [protected]

My Vodafone Mob. is [protected] Last 5 to 7 months i have network problem in my area (Sudama Chowk, Mota varachha, Surat), i already complaint at customer care but still there is no solution against this same. Complaint no. is[protected] [protected] So ...do need full for this...

Sir, I am Sachin Mishra and i have vodafone connection for post paid usage and my number is [protected], in last month bill there is an amount of Rs. 107/- which is for net charges, but i have already subscribed their net pack for Rs. 125/-+ ST but they are saying this for extra usage of 0.45 MB and your downloads. But when i checked my data usage it is showing 367 Mb data which is much more than their claim. Also they have not forwarded the bill on time and my due date is 6 th or 5th of everything but this time i have recieved the same on 7th May which is unwilling from their side. I have already paid the amount of Rs. 1782/- in the current month and i seek the remedies o[censored]nnecessary bill and remedy for the same. Thanks, Sachin Mishra ([protected])

Worst behavior by the vodafone. whenever i complaint about my requirement they use to provide some numbers(*121# & *111#) and they will aske me to check for the offers. in the same way i checked & there was a offers stating that 2gb of 3g internet pack for rs. 251 or 249.. and unfortunately i followed the same thing... by having confident on RESPECTFUL VODAFONE i didn't check my available gb balance.. but, when i interacted with vodafone Mr. prabhakaran confirmed that i received only 1.5 gb of credit... i asked the reason they stated that the plan is changed. They pathetic part is they are very easily stated that they have not updated in system thats the reason i couldn't get the details in the given numbers. I demanded the explanation. But, THEY WERE VERY RUDE & NOT even willing to take up the complaint. They were not worried about the cm position at any POINT... Still i don't understand how can they say that they won't take it as complaint at all.. when i paid the money to get the service, they are talking in a way that i am getting a free service without paying money... But, Main problem is, believing this number services i shared the details to my office colleagues and they recharged for some 1 gb plan, but received only around 600+ mb as internet.. i raised this also with them but they didn't agreed... THEY WAY THE EXECUTIVE SPOKE WAS VERY RUDE... They gave one number stating as enquiry number(for name sake only[protected]... i don't want to leave this matter easily.. i have already wrote in consumer forum.. pasted in twitter & fb... shared with my friends also... vodafone has to respond to this...

I did two recharges on the 28th of April, it has been ten days. Your policy clearly says that money will be refunded within 7 days. I am still waiting for the same. Order details are attached below. There were two recharges: [protected][protected][protected][protected][protected] Order ID : o[protected] Payment Transaction ID: MSBI[protected] Date &time of order : 28 Apr, 2014 01:37:26 Order Amount : Rs. 200.0/- Only order details: Online Recharge Name: Talktime 200 MSISDN: [protected] Amount: 200.0 eTopUpStatus: FAILED [protected][protected][protected][protected] Order ID : o[protected] Payment Transaction ID: MSMP[protected] Date & time of order : 28 Apr, 2014 01:16:35 Order Amount : Rs. 200.0/- Only order details: Online Recharge Name: Talktime 200 MSISDN: [protected] Amount: 200.0 eTopUpStatus: FAILED [protected] Still waiting for response. This is not expected of a big company like Vodafone. Disappointing. Very Dissapointing.

Hi, I am suffering coverage issue at my residence from last one year. I logged so many complaints but still no success. Details of complaints that I logged in past one year :- [protected] [protected] [protected] [protected] [protected] [protected] [protected] Please help me in getting resolution for the same. Many Thanks.

I am a billing customer my bill of 2643 Rupees, when i called up vodafone customer he told that I had exceed my Internet limit & when I asked that guy why I didn't message from vodafone saying my exceed my use, he was arguing my saying you must got the message, while i checked my cell message there is only one message from vodafone on my Internet on 16th April Saying I have exhausted the allowance in Internet Pack on my cell number .To continue to browse at 2p/10kb at 3g Speed till you reach capping limit of Rs.850, when i called customer to activate my booster plan I was been told it cannot be activated on my number as I have to reach limit of 850 & then i can activate booster plan. So what is this, you people want to just eat money and make fool out of people as they don't check there bills & just pay money I mean 2400.They are just fooling people and removing money, there customer care employees just take callers for granted, If you dont message for their services they will call you 1000times to reply back & if you have activated any services, we like fools have to call them & ask if our services are activated are not. This vodafone people just treat their customers like dog.

I have paid the charges I owed to Vodaphone but I am not sure why I still got a bill for this month. I requested for a disconnect of the services on Jan 20th. Service request number[protected]. I am not sure why this simple issue cannot be resolved. Also, I am just following this up as I am not a person who would not pay her bills and skip. But guess these companies are better off with those customers as they don't treat the loyal customers well!!

Today (06 May 2014) I completed an online recharge for a Rs.124/- Bonus Plan. As per their website, https://shop.vodafone.in/shop/directRecharge.jsp, the Bonus Plan for Rs.124 says a 1GB 2G/3G data usage recharge will be done valid for 28 days. [protected][protected][protected] Bonus Card 124Enjoy 1 GB free mobile internet MRP (Rs) 124.0Recharge/Bonus card Bonus CardTalktime (Rs) 0 (Equivalent mins) 0 Benefit Enjoy 1 GB 2G/3G free mobile internet Validity (Days) 28Access Fee (Rs) 110.36 Service Tax (%) 12.36 [protected][protected][protected] After completing the transaction I got an SMS that a recharge has been done for 650 MB (706 including my previous balance) and valid for 21 days from today.I called up their customer service and told them about this discrepancy. To which the person very coolly replies that there is a "technical problem" with the website. The Rs.124/- plan is actually valid for 21 days and only worth 650 MB internet data.I argued asking them how much time does it take for a company like Vodafone to update its website and do they realise it is criminal to give incorrect information like this online. Again a very casual reply saying, we are receiving other calls about this also, those "genuine" (I quote) customers have accepted this explanation and are moving on. WHAT kind of an irresponsible, uncouth and rude reply is this, are they insinuating that customers who accept and shut up are genuine and good customers, while those who complain are crap? How can a company of VODAFONE's stature make such a casual mistake??? If this was some other country, I could have easily filed a suit against them for taking my money based on a false notification on a public website. I am attaching screenshots of my order receipt and the Bonus plan details on Vodafone website - Regards, Krithika ([protected])

dear sir, since my posting of internet problems regarding very low speed on march 03, 2014, here, no improvements had been brought under notice in my foresaid Vodafone no., . its very painful to see that the net speed on my Kolkata Vodafone prepaid no., [protected] is not the same as it once was ( currently enjoying only 8-10 kbps against 80 kbps promised speed before exhausting my unlimited data pack, i.e, R's.196).today I have done recharge at 9-10 am sharp, transaction id : Rchrg of MRP Rs196.0 on 6-May-14 successful.Tlktime rcvd Rs1.64, STax Rs21.56, AccessFee Rs172.8, New Bal Rs10.22.TransID RM[protected].Dial *111# for a/c info. not only the above annoying problems but also there is sudden alterations in the company 's fair use policy. upon crossing the limit of 2gb data the company allowed every user to enjoy the net at 40kbps speed data transfer till the expiry of the pack for one month. now it has changed with following notification from Vodafone. upon reaching 3 gb the speed is notified ad 20kbps, and when reached 4gb, its, 10kbps. please sir, check for the above statement whether it is correct or forcibly brought into us. again, it shall be very praiseworthy of you, if you kindly accelerate into this matter of slow internet experience though not promised. thank you. roquibul

m'm . .myself mhommad naqi.on 28th april, i bought a vodafone postpaid number [protected]. .but till date 5th may . .the number wouid not be activated, i have called many times in customer care 198, but there is no response . .so i want to return your sim and get back my amount 250 rupees ., just now.my alternate number is [protected].

Respected sir/mam,
i am using vodafone mobile network, i check mobile internet offers in *111# it have RS.124 for 1GB data. so, recharched RS.124. but it have only 650MB. I call for customer care, it says change the offer. so, only have 650MB.
no inform in my mobile number for change the plan activities
mobile number [protected]

i am residing in uttarahali, omakar layout, bangalore.the vodafone network here is soooooo worst.the network gets disconnected every 4mins.everyone here are planning to port to another better network or mobile connections. please make a solution for this.

Following number are recharged with my maha-e-seva Panchgani, 412805, Dist: Satara, Maharashtra yesterday as per below table. All of four coustomers did not get credit to their mobile. Kindly please check and reply.
Syed, maha-e-seva Panchgani. Mobile no.[protected]


6465396 5/3/2014 8:37:02 PM 165.00 [protected] 0.00 2.17 0.00 1.78 0.00 0.00 vodafone [protected] Reciept
6465392 5/3/2014 8:34:30 PM 20.00 [protected] 0.00 0.26 0.00 0.21 0.00 0.00 vodafone [protected] Reciept
6465390 5/3/2014 8:33:27 PM 30.00 [protected] 0.00 0.39 0.00 0.32 0.00 0.00 vodafone [protected] Reciept
6465387 5/3/2014 8:32:13 PM 50.00 [protected] 0.00 0.66 0.00 0.54 0.00 0.00 vodafone

My Vodafone number is rejected for PORT OUT by Vodafone 3 times, for no reason, always they are sending reason "Active Order Exists". I want to complaint this to TRAI and DOT. As per the regulation if operator is not doing the porting out DOT/ TRAI can impose a fine on the operator for 5000 Rs. Please look into this ASAP, my number is [protected]

Dear Sir

From last 2 months Vodafone ( Punjab) representatives are harassing for Payment of Bill ( [protected]) that I already had paid On Jan 15 2014 of Rs. 1980 to them. (Proof of Message payment Confirmation and Next bill Copy where payment was Confirmed is with me). And I had already sent to VOda fone also.On 2nd Feb 2014 they sent me message of Wrong Payment deposited in your Account Rs.1980, After 10 days more on Feb 12 they said Rs980 or 1000 was deposited in your Account against wrong payment of 1980 and payment was Credited by Voda fone. After All this Drama I sent mail to Vodafone for disconnect my Number. I can't understand what is the scene and there representative also don't want to explain matter . They always call for money and Legal threatning.
Todya Threatning through [protected] this no. But when I asked for details. They Dont know any thing. Only they know that is threatning.

I agree to pay every single rupee to Vodafone. if they prove money was not deposited by me.

Other wise Sir for harassing me through legally and by there representative. They will have to pay 100 time of amount.