Vodafone India Complaints & Reviews

Dear complain board authority,

This is to bring your kind attention that vodafone deliberately disabled/deactivate/stopped my outgoing sms service from no-[protected].
I raised complain vide no.[protected] on 19th dec 2019, but nothing was happen.
Vodafone enabled inbound sms service for their advertisement/flash message whereas blocked my outbound sms service purposefully.
I really condemn their unfair business practice.
The purpose of vodafone customer service is to make you full and waist your time. They told me that my phone is not working properly but they don't know that if phone is not working then no sms service will not be carried out.
Hence i downloaded apps to run ping test by phone info check and surprisingly found that vodafone make "message waiting" status : false as if no message will not be reached to their destination as waiting status is false.

Please find the below ping test results:-

Imei :[protected]
Phone number:
Current network :idea
Ping hostname-www.google.com
Singal strength : 102dbm 38asu
Location: lac =d98b cid = 3d7f221
Gsm service :in service
Gprs service : connected
Network type : lte
Message waiting : false
Call redirect :false
Ppp sent : 8244pkts, 1653762 bytes

Thanking you.

I have been residing near channayakanpalya Arch ( Bangalore 560073) since 2 years and since two years I have been asking vodaphone to add up a good network coverage near my place and it's been hectic to get this fixed hence I dropped 3 msg to port my number to jio since jio network works works well at this place.. But I did not receive mnp after sending port for 3 times as well. I m not able to port this number nor able to fix network issue

Dear sir

I have a postpaid connection with Vodafone company I have taken monthly plan which not exceed to rs 400. This month I have received a bill of amount 900, which is more then my limit.
I have called to Vodafone customers care he told me that you have made a special call from this no.but I didn't made any such call and special no not provided by customers care or not mention in monthly call details sheet and Jan month bill show in Vodafone app 400 above without completed this month sheet to be attached so I m not satisfied with this excess bill. because of Vodafone bad service and excess bill charges.
I hope you will look into this matter and resolve my issue as soon as possible.

Regards
Rahul Sharma

I have a postpaid connection with your company I have taken monthly plan which not exceed to rs 400. This month I have received a bill of amount 900, which is more then my limit.
I have called to your customers care he told me that you have made a special call from this no.but I didn't made any such call and special no not provided by customers care or not mention in monthly call details sheet and Jan month bill show in Vodafone app 400 above without completed this month sheet to be attached so I m not satisfied with this excess bill. because of your bad service and excess bill charges.
I hope you will look into this matter and resolve my issue as soon as possible.

Regards
Rahul Sharma

I am 100% sure that i have not activated any value added service (Vas) on my vodafone mobile service.in last 10 days five different services has been activated, of which for one such service rs 66/- has been deducted from current balance. Since i called back to deactivation after the due date, i did not receive any refund. For remaining services, i managed to call vodafone customer service on-time to deactivate and get the refund.

1) vas name : callertunes
Sms date : 17 dec 2019
Amount deducted : rs 66/-
Deducted on : 20 dec 2019
Is refunded : no
Service request no : na

2) vas name : callertunes
Sms date : 21 dec 2019
Amount deducted : 0
Deducted on : na
Is refunded : na
Service request no : na

3) vas name : english seekho weekly
Sms date : 22 dec 2019
Amount deducted : rs 3/-
Deducted on : 22 dec 2019
Is refunded : yes
Service request no : [protected]

4) vas name : mhealth
Sms date : 28 dec 2019
Amount deducted : 0 (Due to low balance)
Deducted on : na
Is refunded : na
Service request no : [protected]

5) vas name : games portal
Sms date : 30 dec 2019
Amount deducted : rs 35/-
Deducted on : 30 dec 2019
Is refunded : under process
Service request no : [protected]

In one case, as my balance was low, they could not activate the service and it was put on hold. And the service will get activated the moment i do a recharge.

I have to check my sms every day to see for any balance deduction and vas activation. Then call back immediately to deactivate it and request for a refund.

Looking for some guidance on how to stop this unsolicited activation of vas service and also to get back my rs 66/-.

Kindly let me know if any further details is needed. Didn't want to share my mobile number to entire forum. Appreciate if you can reach me on my email ([protected]@gmail.com) and we can exchange the phone numbers.

Iam a victim of the same problem. I recharged my phone with rs 296 after porting to vodafone and today when i checked my balance it was -312 rupees when i called the customer care they said mms were send from. My mobile number charged at 3 rupees per sms. When my balance is zero how can the mms be sent from my mobile and it would take 100 mms to reach - 312 rupees which is illogical. They said that some auto mms sending application is installed in mobile which is absurd and illogical. I want vodafone to reset my balance to zero as soon as possible. My mobile number is [protected].

In last 3 days two vas services automatically activated on my number.
27th dec - games portal pack - deducted rs.35/-
29th dec - vodafone health services - deducted rs.14/-
I did not activate any of this and deactivated said services on day of activation.
Refund my balance and do not activate any vas services on my number.

Regards
Suman nandy
Howrah, west bengal

Vodafone number is [protected] which is no longer in use...

This is the 2nd time i'm raising a complaint through this forum... Yet, no response from anyone... And i'm running behind this since the past 2 months... And these fraudsters are still shamelessly sending me bills for the service i've not used...

Vodafone postpaid is stealing money from customers even after cancelling their service...

Due to their bad service i requested to cancel their service 2 months ago... I've used it only for a week after i took their connection..

While taking their connection from vodafone store in btm i made a payment of 300 and then the plan was 299 and then they assured me that i cancel the connection any time... But, now in bills i can see the plan as 399. Fraudsters...

I repeatedly requested them to cancel their pathetic service.. But, they are still charging me.. They are still sending me bills...

I'm not using vodafone service due to their bad reception and slow data speed and poor customer service... But, they're still charging me...

I don't understand why are they stealing money from people?
I don't understand why are they demanding money from people who didn't like and used their product and service?

I don't understand why is it hard for them to disconnect the service even after repeated requests for disconnection from me? I'm running behind to get the justice from vodafone robbery attempt since the past two months... I want justice...

Please provide me a solution from vodafone fraud...

Vodafone seems to have started a new scam. They deduct the money from your prepaid balance (Without even informing you via text message), almost twice/ thrice every month, and then when you randomly check your balance, you get shocks.

When you then contact the customer care asking them about it, they say that they cannot file a complaint because the complaint has to be filed within 24 hours. (Logic is lost on vodafone here)

Now after that, even if you are successful in registering a complaint request, and then follow up with them on its status, they say that there was an error in creating the request. (Why are such incapable people still there? They had one job)

After this, you need to call them uncountable amounts of time to get back "your" money, that "you" put in the balance for something that "you did not do"

I have an account with vodafone for past 9 years. Never had i ever faced such issues only until june 2019. Since then i have been calling the customer care atleast thrice every month. This has become my part time job.

The latest deduction in my account was rs. 49 that was wrongfully deducted. The only reason i even recharge the sim card is because it has been linked with so many accounts and would be troublesome to change the contact number everywhere.

Provide a solution instantly.

Unique — miss call

Dear Sir/ Madam,

i am receiving miss cal from this no.[protected] .Please i request you pls check this no exactly which place, and i want to address of this no. Pls help me. Whatever report you will get you pls email me. Pls. phone number: [protected] is giving missed call & when called back talks vulgar. please lodge a complaint against this number and kindly block any phone calls and message from this number to my number.

[protected]@gmail.com

thanking you,

reg,
Ruby raghav

Without my permission, some random pack gets activated, and my money is deducted from the prepaid balance.
This is the second time that i'm facing this issue.
Received the msg "thanks for activating games portal now you can play unlimited games"
The pack is tv_vfplay180d.
Kindly refer to the corresponding screenshots attached.
Please refund the money associated with this pack.

If this is not taken seriously, then i'm going to opt-out of all vodafone services and definitely port my number to some other network provider. And i would never recommend vodafone to anybody.

My brother number [protected] number is continues. Because this number march-2019 to closed. My brother go to vodafone store and given wrong infotmation.
Agent name : mittal gupta
She say that this number start for450 pay and start this number.
My brother call me and say that 450 pay and start. I talk to she agent and tell me antiviruse securty for pay and rechaged. I go to ahamedabad vodafone store and number check and information give for this number.
This number allready sell another number and this number is not your name. This is proper information. Location vodafone store: vodafone store, kaveri, shop no-1, 2, 3, 4, aakash complex, nr hotel, st bus stand rd, veraval, gujarat 362265
Give security antiviruse for your numebr. What security antivirus?
Antivirus secury no any sim card provide so why fees antivirus security. Asa reply and call back below number. Kishan:[protected]

I have recharged pack of 3 months but still it's giving the worst speed and connectivity.
Kindly check it out and resolve it asap.
At any moment of time the internet just lost and speed is also getting slow.
I am using the same network from 5 years but it's giving so much issue recently.
Kindly check it out of else i m good to port into another network.
No. [protected]
Thanks

I never subscribed for vodafone games portal pack. Yesterday ₹35 is deducted from my account for games portal pack. I want vodafone to return the money they have deducted from account. Last week i raised the same complaint for hungamma play pack for deducting money withouty permission. Am not subscribing to any value added service but money is being deducted without my permission. Severely condemning vodafone for this.

They just charge huge amount even after having fixed plan and never listen to your complaints. I am using postpaid connections from past 10 years and now from past 1 year they are harrasing me with huge bills. Even I pay show their executive that I am regularly paying every month they just suspended my account last month and asking me for the amount of Rs. 2200/- then 1800 & now 800/- as they are selling groceries. From this bargaining only you can understand how they are fooling people. I have paid till November 2019 after that they suspended my account still they are asking me to pay the above amount.

Hi, good evening, i have vodafone sim, now i m out of country last one year, soon traveling india, now on my sim is showing incoming is expired, i need this number it’s important for me, l don’t want to loose my number, number is ([protected]) can active or update again, please let me know, how can solve my problem also always i recharge on my number

Due to clicking the flash messages to activate the pack. This is rediculous, and people will never know what trap is set for them. How can clicking a flash message can activate the pack without asking confirmation again? It’s clear loot and vodafone can’t do this with their long time customers and after asking for refund in just 2 days they are saying it's too late for refund

Hi,
Recently, my vodafone balance is deducted mistakenly through flash message from my account about which i was not aware. After just 2 days i checked my balance and i get to know that balance is deducted so i have complained in customer service and they are telling me that i should have complained in 24 hours to get refund and i didn't get any refund from vodafone.

Series of events:
30th nov, 2019- applied to port from kol to delhi circle
Vodafone malviya nagar store forgets to handover the new sim
Till 3rd dec, 2019- no verification was done
4th dec, 2019- travelled abroad to uae and applied for 2999 plan, message received of activation, used for a day
By midnight, sim was blocked.

No connection till 10th dec, 2019.
Mails were sent to activate sim or deactivate 2999 plan. Response received that the 2999 plan wasn't activated and sim cannot be activated because i was on international travel.

Now bill gets generated by adding all the value of 7000.
*bill attached

I have no idea how many of you faced the same problem.
Whenever i make outgoing from my mobile(Vodafone), after every 30 or 31
minutes the call will disconnect automatically.I asked about this with vodafone customer care, they replied calmly, we never heard any such problems.I had a doubt that my mobile has some problem so i changed & checked it, but no use i was facing the same.

I don't know whether the mobile operator has the rights to disconnect the call automatically after 30 mins.Is that legal?.

If any one facing the same, please reply.