Vodafone India Complaints & Reviews

Address: North Goa, Goa, 403001

I have recently purchased vodafone's prepaid 4g internet plan (399 rs for 51 days).
However, it is appalling to say that the internet speeds are way below what is promised.
4g download speeds are supposed to be at least 10 mbps. However, the speed i get is between 0.6 to 1 mbps which is on par with 2g.
More so ever, there are times when there is no range at all.
This is a clear case of cheating the customer by wrongly promising the services which cannot be provided.
I have been a vodafone customer for the past 6 years but if this is not sorted at the earliest i guess airtel is the only way out for me.
I demand an explanation from vodafone at the earliest.

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2020

Vodafone India Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Snehal

Jan 13, 2020

Updated by Nial123 My number is [protected]

Jan 15, 2020

Updated by Nial123 Any update on this ? I am still continuing to face the same problem of very slow internet... !!

Jan 20, 2020

Updated by Nial123 Its been almost 10 days and I'm facing the same issue.
Does Vodafone India care ?

Feb 22, 2020

Updated by Nial123 Pathetic service by Vodafone India !!!

Feb 22, 2020

Updated by Nial123 It's been over a month since my complaint..This is how you treat your customers !!

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Address: E-104, Radha Madhav Residency, College Road, Dunetha, Nani Daman, 396210

I am having two vodafone prepaid connections for past more than 7 years. I am seeing the worst ever internet service of vodafone for past more than 6 months. I am not even getting 2g speed most of the times and hardly any 3g/4g service at my home. If my problem is not solved by vodafone immediately, i am going to consumer court for compensation because of worst service and mental harassment inspite of paying the charges/rates decided by them.

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2020

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, we would like to inform you that your concern has been raised under [protected] & we will get back to you at the earliest.

Regards,
Snehal

Jan 14, 2020

Updated by rakeshha Regret to say that after i called customercare and also lodged complaint, the network has worsened even more with speed of 1-5 kb/s. Instead of improvement, it has deteriorated more

Jan 21, 2020

Updated by rakeshha Regret to say that i was assured of resolving my issue by 20 Jan 2020, but as on today i.e.21 Jan 2020, still the same problem persists and there has been no improvement till now. Now, i will have no option than to approach consumer court for compensation and mental harassment i have been suffering from past many months.

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dborah89

Jan 13, 2020

Without my knowledge the phone balance has been deducted several times. I am a vodafon customer since last several years. This is totally unacceptable. Even the customer care support team is useless. I demand immediate refund for the same.

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Address: Plot No.24, MF Tulip, S2, Sri Krishna nagar Extn, 600091

I recharged for Rs.50 and haven't even made one single call during Dec 2019, found the entire amount got debited due to various unwanted reasons. Again recharged for Rs.78 and Rs.34 got debited due to some subscription which we have never requested for. After enquiring we came to know about this and Vodafone denied to refund the amount.
This seems to be fraud and they wanted to make more money as because they are running under loss.
Kannan
[protected]

Feb 25, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2020

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, please be informed that your concern has been discussed.

Regards,
Snehal

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Address: Anand, Gujarat, 388120

Dear vodafone,

I recharged rs. 98 for my vodafone prepaid mobile ([protected]) via https://shop.vodafone.in/shop/rechargeOnline.jsp and pay the amount using upi. But the recharge was not done and i even did not receive any mail or sms for this recharge while rs. 98 was deducted from upi account. Transaction details as follows...

Rs.98.00 has been debited from your a/c no xxxx570137 on 11-01-20 towards upi id [protected]@hsbc. Raise dispute or report fraud at kotak.com/fraud

Please do the needful to get it corrected or return my money as early as possible.

Regards,

Manish makwana
Anand gujarat
Mob:[protected]

Feb 13, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2020

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, we are glad to hear that your issue has been resolved.

Regards,
Snehal

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Address: 128 292 A Block H Kidwai Nagar Kanpur, 208011

Special call charges of rs 126 + gst (14.20 mins!!!) charged on my postpaid number [protected] for call made to 53516 on 6-dec, 8-dec-2019.

Spoke to yr customer executives who say that it is train enquiry number. The info is not correct and we have made no such call on the given number. When i called this number today to verify what fraud is this ; it starts with the warning that this call charges are rs 9 per minute and says that this is a medical facility and repeatedly asks the caller to hold.

Pls reverse rs126 also with gst and confirm to enable me to pay my postpaid bill in time last date 16 jan-2020.

Feb 2, 2020

Complaint marked as Resolved

Vodafone team updated the bill excluding incorrect charges.

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2020

Vodafone India Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further. As we tried reaching you on the provided contact number but couldn't get through.

Regards,
Snehal

Verified Support

Feb 03, 2020

Vodafone India Customer Care's response Dear Customer,

We are glad to know that your issue has been resolved. Let us know if we can help with anything else.

Regards,
Snehal

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T

Thakur Bhupendra Singh

Jan 13, 2020

My sister call history

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Thakur Bhupendra Singh's reply, Jan 8, 2020

My sister has lost

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Please madad kijiye
8 mahino se vodafone ko complain kar raha hai slow internet aur call drop ke liye lekin unke taraf se kuch bhi nahi hua hai abhi tak
Recharge karwane ka koyi fayda nahi hota hai kyu ki unka service itna gatiya hota hai ki sahi se use hi nahi kar pata hai
4g toh bilkul bhi nahi aata hai saath mein 3g bhi sahi se kam nahi karta hai

Feb 12, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2020

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, we would like to inform you that your concern has been raised under[protected] & we will get back to you at the earliest.

Regards,
Snehal

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Address: St Sebastian Road, Mumbai City, Maharashtra, 400050

Special call charges of rs 585 + gst (65 mins!!!) charged on my joint number for call made to 53516 on 29-dec-2019.

Spoke to yr customer executives who say that it is train enquiry number. The info is not correct and we have made no such call on the number. When i called this number today to verify what fraud is this ; it starts with the warning that this call charges are rs 9 per minute and says that this is a medical facility and repeatedly asks the caller to hold.

I have another complaint of a usa number called from primary number. This number is known to me and i only received calls from here and not made any calls from my end. Pls reverse rs 48 also with gst and confirm to enable me to pay my bill in time.

Pv [protected]

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2020

Vodafone India Customer Care's response Dear Customer,

We tried reaching out to you in different time slots as mentioned below. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist. 12/01/2020 4.47pm 12/01/2020 7.20pm 12/01/2020 7.35pm.

Regards,
Snehal

Jan 14, 2020

Updated by Peterv Pls call right away. Meanwhile, received a offer for half waiver from another Vodafone customer care executive which has been decined

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Peterv

Jan 14, 2020

Please call right away. Meanwhile, received a call from Vodafone customer care offering half waiver which I declined.

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Peterv

Jan 25, 2020

There has been no further resolution by Vodafone as promised above. Was getting irritating bill not paid IVR messages while making outgoing calls which was stopped on bringing to notice of customer executive today. No bill payment will happen from my end till the resolution of disputed special call charges and a international call appearing in the bill

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P

Peterv

Feb 10, 2020

Further to the mails above, my harassment continued and after 15 days of disconnecting my incoming and internet services my incoming and SMS had been disconnected today. Considering the criticality of this member that is entrenched in my personal/professional dealings I have made the payment of dues UNDER PROTEST and my services have since been restored.

This is for benefit of all similarly harassed consumers, my fight continues with Vodafone Idea thru TRAI for resolution of above matter.

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D

Dipa_khardah

Jun 6, 2021

I exactly had the same problem - see the chat with Vodafone executive.. it shows that i made calls to 53516 number but i can confirm that no calls were made to this number. 2871 Rupees have been charged to me incorrectly.. I never called this number. It seems that there is sort o[censored]nethical way to rob the customers. I demand that immediately the money be refunded. My account number is[protected].

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Address: gokul colony, Ahmednagar, Maharashtra, 413705

Website: [email protected]

I am a lady pls help me manager is not accept my loan praposal of jilha parishad of goverment. I live in ahmednagar rahuri. The rahuri branch manager is not accept my loan poraposal i have my vodafone office postpaid office and he told me your credit score is down and in my office one of the customer of maharastra bank tell me pls give them money. What can i do pls help me. And today i go to bank 1000 of coins paid to my account he tell me not accept the coin. And issult of me pls help me. My mobile number is [protected].

Feb 12, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Jan 10, 2020

Updated by Shradha dayma pls reply me and this not only my issiue this is all public pls do so action .and my loan problem .

Verified Support

Jan 12, 2020

Vodafone India Customer Care's response Dear Customer,

We tried reaching out to you in different time slots as mentioned below. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist. 12/01/2020 4.36pm, 12/01/2020 7.18pm 12/01/2020 7.29pm.

Regards,
Snehal

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Address: New Delhi, Delhi

I recharged rs. 1499.00 for my vodafone prepaid mobile [protected] via https://shop.vodafone.in/shop/prepaid/easy-online-recharge.jsp and paid the amount using onlinesbi on 9th jan 2020. But recharge not done till today 10th, i have not receive any sms for this recharge while rs. 1499 was deducted from sbi account.
Transaction details as follows...
09-jan-20 (09-jan-2020) to transfer inb vodafone vodafone payments rsbi[protected]igahvponq0 transfer to 1, 499.00
Please do the needful to get it corrected and return my money as early as possible.
Regards,
Dr. M. Goswamy
New delhi
E-mail:[protected]@gmail.com

Feb 12, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2020

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, please be informed that your concern has been discussed.

Regards,
Snehal

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Address: Vodafone, New Delhi, Delhi

I am living in germany for past 7 months and not using data on indian sim as i use german sim for calls and data. I haven't received any alert for data been used in international roaming on indian sim. And i get a bill of 5000rs + 1000 rs as a tax to pay for using 25 mb data which is not used by me.
I will not pay for the services, i haven't used.

Feb 12, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Jan 10, 2020

Updated by Deepmala Ghosh This Complaint is regarding [protected] indian vodafone number. I will not pay any calls charges incurred due to vodafone call centre calling me to discuss about complaint.Better communicate through email in writing.

Verified Support

Jan 12, 2020

Vodafone India Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Snehal

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Prashant Jadiya

Jan 10, 2020

Sir I want security amount of no. [protected]

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Address: Samaypur Badli, New Delhi, Delhi, 110042

My mobile honor 9n (Blue, 4gb, 64gb) has been stolen yesterday from samaypur badli. When i taking a e-rikhsha from samaypur badli station to home, my mobile has missing. So it is humble request please let me know if it'll be switch on at anywhere or any service provider it'll be helpful for me.
And block my mobile no as soon as possible.

Regard
Chanchal

Feb 10, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2020

Vodafone India Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further. Else you can visit nearest Vodafone store or reach us on 199 for further assistance.

Regards,
Snehal

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Address: Ernakulam, Kerala, 684030

Hi,

I ported to airtel from vodafone in the first week of october 2019. I cleared all the dues with vodafone before porting to airtel. After three months i am receiving the following message

Hi, rs 3793.65 is due for payment towards your number [protected] with the previous operator vodafone-mh. Please clear the dues before[protected] to continue enjoying airtel services.

I got ported to airtel only after clearing all the dues with vodafone.. Can someone help with this. I did not recieve any mail regarding this

Feb 12, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2020

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, please be informed that your concern has been discussed.

Regards,
Snehal

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D

Durga Das Pongyango

Jan 9, 2020

I have recharge my Vodafone number [protected] with the amount of RS. 249, but Vodafone not giving network till now. Why?

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D

dillini

from Chennai, Tamil Nadu

Jan 9, 2020

Without my permission my talk time money was reduced Rs.50 on December 1St . I complained to the service provider(vodafone). But not get the good response.And my mobile number is [protected].

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Address: Pune, Maharashtra, 411057

I am using vodafone since last 5 years but from last two years facing lots if issues wherever i go and getting postpiad bill very high and when i discuss my concern with them they ask your pin as i told them that many times i am facing these issues every day and everywhere while at home office and other palaces as well. Only getting emergency call network at 4 package.
Even after complaing so many times they had not resolved or respond for my concern and take it as forgrantted.

Please help me to take acknowledge my concern and take any action against them.
I want to see strong action taken against them before porting my number to other network.

Feb 10, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2020

Vodafone India Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Snehal

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M

MABaseer

from Jaipur, Rajasthan

Jan 9, 2020

I have sent porting code request by typing port [protected] to 1900.

However even after sending 2 messages, i am not getting any response. Please help

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V

VigneshGuj

from Bengaluru, Karnataka

Jan 10, 2020

I had requested fro UPC for Porting my Vodafone number [protected] but i have not received any response.

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I mistakenly done a recharge of 49 on [protected] using paytm with order id "[protected]" and Reference no. is "ONR[protected]" kindly process refund amount or reverse.

I am also contact to Vodafone customer care through tweeter but they denied and said "We not have authority to do this" and also does not refer to the higher authorities for the above concern.

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2020

Vodafone India Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Snehal

Jan 10, 2020

Updated by Arunsingh47 Kindly contact me on email "[protected]@gmail.com".

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U

Umesh Khewalkar

Jan 10, 2020

Hi I am Umesh khewalkar from bodwad district Jalgaon Maharashtra 425310 this is the important complaint network problem calling problem internet problem give all customer in porting Airtel and jio please immediately action

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A

Arunsingh47

Jan 10, 2020

Kindly conatct me through email.
"[protected]@gmail.com"

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Address: 24,Sadayappan Kovil street,valipalayam,Tirupur, Tirupur, Tamil Nadu, 641601

I lost my sim card so i went to my nearest vodafone showroom (Kumaran road, court street, thirupur-641601.) and i explained my problem they reply me that i should buy a postpaid sim and asked menu details and i had a worst experience and they said it will take 7 days though you submit those things. But when i call to customer care they said it takes only 2 hrs and i need to pay only 50. (Name of staff in vodafone shop :brintha & gopalakrishnan

Feb 10, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2020

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, we would like to inform you that your concern has been raised under[protected] & we will get back to you at the earliest.

Regards,
Snehal

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B

Bhagwat kadam

Jan 9, 2020

Call drop 10-12 per day in New Delhi

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D

Dev Patel1

from Raipur, Chhattisgarh

Jan 9, 2020

Sir, I have been using Vodafone SIM for many years, whose number is [protected], but my SIM has stopped without any information while I used to recharge the SIM for 35 rupees.
Please turn on my sim

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Address: Chennai, Tamil Nadu, 600091

Hi,
I tried recharging my number [protected]. Amount got deducted twice as i tried twice but recharge didn't happen. Refund my money.

Recharge done rs.149 (Twice)
Mobile no : [protected].
Mode of payment : debit card.
Bank : hdfc.

Alert:you've spent rs.149.00 via debit card xx7331 at inditabpayu on[protected]:13:31:32. Not you? Call [protected].

Feb 10, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2020

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, please be informed that your concern has been discussed.

Regards,
Snehal

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A

AmritaGe

Jan 9, 2020

Please deactivate [protected]. This connection is in the name of my mother who passed away in Apr 2017.

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Address: E/111, Jay ambe nagar society, Nr. Udgam School, Thaltej Ahmedabad, Ahmedabad, Gujarat, 380054

I was having post paid mobile connection from vodafone. I ported out from vodafone and transfer my connection with jio in may 2019. I visited vodafone store gave all details for refund and they assured me i get refund in 60 days. I did not get refund. I again complain to vodafone customer care via their on line complaint before 4 months, their phone came that i will get refund, but so far not received till today. Kindly look into the matter.
Dineshchandra sakhidas shah
Mobile number [protected]

Feb 12, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2020

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, we have escalated your issue to our team and shall get in touch with you at the earliest. Please allow us some more time - Snehal

Regards,
Snehal

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P

PJS dispatch Pushpa J Shah

Jan 9, 2020

Call cant be connect many times and also cut in between call. after 4 time ringing no forwarded msg recording start. sometimes call forward recording start. i checked at my end it is ok in phone setting.

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Hi my mother is using vodafone number since long and all of sudden we have started getting these messages that some juice up pack is activated... May we please know what it is all about and why it's activated without our consent... I'm losing faith this way... We are getting messages regularly for some deductions with whom permission this is started??? And why i'm getting charged for this

Feb 11, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2020

Vodafone India Customer Care's response Dear Customer,

We tried reaching out to you in different time slots as mentioned below. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist. 09/01/2020 8.36pm 10/01/2020 1.45pm and 10/01/2020 4.10pm.

Regards,
Snehal

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Can i know how many sims registered on my uidai id i visited the vodafone mini store in gohana but he does not help me he says only i have not help you i have try on my days from the connect to the vodafone by the help of twitter but also not help me
I have lost the 2sims in last month and i have not not now the mobile number then i unable to close the sims

Feb 10, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2020

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, please be informed that your concern has been discussed.

Regards,
Snehal

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I am being charged for unwanted VAS services which I haven't used. My bill amount is exceeding the dynamic credit limit. Vodafone is not justifying there act rather asking to pay the due amount within the due date.
I'm very clear in my state, that vodafone is not informed me about exceeding my credit limit by any manner. Also vodafone is not informed me about changing my plan to dynamic credit limit.
So i won't pay until i...

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Vodafone India Complaints & Reviews

File a complaint to Vodafone India

Vodafone India reviews & complaints page 172

very slow 4g internet speed

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worst internet service

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8939536705 shocking debit on your recharge.

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vodafone recharge not done

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vodafone postpaid india mobile call to special number

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slow internet and drop call

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mobile call to special number

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manager is not do proper work and all staf is not supported

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recharge not done after online payment

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international data roaming charges

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mobile stolen

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asking for bill payment even after all dues are cleared

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network and charges

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wrong recharge.

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employer lied with me

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recharge not done but amount deducted twice

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security deposit not refunded

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juice up packs

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now of registered sims

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unfair charges exceeding dynamic credit limit

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