Vodafone India Complaints & Reviews

I have not subscribed for the games portal and still every month an amount of rs 35 is being deducted from my account balance. Why is this done?? Are the people working unaware of the whether the package is subscribed or not? Or is it simply looting the money? Earlier too the service of the toll free call is so very poor. I will be cancelling the connection very soon, coz the services are very unsatisfactory. Till i cancel my connection, i would request the issue of money being taken from my account balance for the games portal to be stopped. Hope the department takes some action on this request

Vodafone India customer support has been notified about the posted complaint.

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Sir actually I am using vodafone red plan @299 this month accidently by clicking at some link online It lead to sending messages to some foreign numbers which cost me an increase in my bill by 150 rupees
I request a waiver in my bill for the excess amount as it was accidentally done and would promise not to repeat the same mistake again
Thanking you
Yours faithfully
A Vodafone user in Mumbai

Vodafone India customer support has been notified about the posted complaint.

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Address: TINSUKIA, Tinsukia, Assam

Dear team,
I have been facing trouble some due to an unknown vodafone number - [protected] is disturbing me through voice call and bad messages. I dont the person who he is. So i requesting you to show all details of this number like name, address, location, imei number of that mobile on an emmediate basis.
If i not get the valuable requirement, i will contact to trai because i dont want to hassas due to a fake caller.

Your reply awaited...

Apr 17, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2020

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, please be informed that your concern has been discussed.

Regards,
Snehal

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R

rajesh18783

Mar 16, 2020

Good Day Complaint Board Team,

Yesterday I have received OTP from unknown no. 17863 on my Vodafone Number. I have not requested for any services, neither I was online from last 10 Hours. I don't know If someone is misusing my Number.

You are kindly requested to look into this issue.

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Address: Ayesha Manjil, Majh Para, Goda, Lakurdi, 713102

Karnataka, india registered cell number [protected] has been disabled suddenly. After replacing with new sim it doesn't work out. Then got to know from karnataka based vodafone store that number has been disabled as i failed to recharge with service pack, but continuously without fail i do recharge with unlimited pack.
Done recharge on - 16th feb, 2020 with 599.00 pack
Number inactivated on - 26th feb, 2020.
1. Why it has been disabled without notice?
2.599.00 pack - used only 10 days. How do you compensate that amount?

Regards,
Khalid hossain
Mob - +91 [protected]

Apr 16, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Mar 15, 2020

Updated by Khalid Hossain My contact number- [protected]

Mar 15, 2020

Updated by Khalid Hossain My contact number- [protected]

Verified Support

Mar 16, 2020

Vodafone India Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Snehal

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A

Adi@2002

Mar 16, 2020

My Vodafone sim card is rejected please give me my puk code for activation I have been facing problem with this sim card so do give me puk code

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Adi@2002's reply, Mar 10, 2020

Please give me my puk code

L

Lenny Pinto

Mar 16, 2020

Whenever I dial this number, it gives me the options and then the line gets disconnected.
Any number I dial for Vodafone, tells me to dial this number. But what is the point of redirecting customers to this number, if it just gets disconnected?
Does vodafone want to hang up on all it's customers?

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Address: 560054

I had a basic phone with 199rs plan which i meant for basic calls, and on sept 2019 cycle the plan seems to be automatically upgraded to 399rs and they have added a 150rs discount, which made me not to realise the change in the plan. This time i saw a amount more than 300rs then i realised that something wrong and when i started verifying the plan has been upgraded to 399rs without my consent. I am really disappointed with the customer care response too. This is really bad from vodafone that hidding the information, this is not the first time i had similar problem with my mothers phone too.
Attached the comparision for reference.

Apr 18, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2020

Vodafone India Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Snehal

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V

V K Ahir

from Powai, Maharashtra

Mar 16, 2020

Internet low speed Problem and outgoing call Drop problem. i hope soul this problems.

thank you.

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Address: Kozhikode, Kerala, 673010

I have registered for a duplicate sim for number 9539*48 at vodafone store in calicut on march 12. Was told will be activated in 24hours but its 2days srill not activated yet. Your customer care had no clue they say yet to hrt request. But store say they sent file on march 12 itself. I need my connectuin now. Stop playing fool please. Why the hell is this taling such a long tims

Apr 16, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2020

Vodafone India Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Snehal

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A

Annie02059697

from Powai, Maharashtra

Mar 16, 2020

I am not bale to send text messages from my phone.. .. Kindly check to this n take necessary actions soon... Every messages show not sent... Even though I have a good pack of recahrge...

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S

Siranje23217286

from Powai, Maharashtra

Mar 16, 2020

Dear sir i m already complaint it 5 times but not shatout in my network issue,
no network in my indoor so please check and slove issue., my number ; [protected]
address ; no40 block no 112 ezhil nagar perumbakkam chennai -600100

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T

Tahsin Ansari

Mar 16, 2020

Sir chakla ormanjhi Ranchi jharkhand me Vodafone ka network nahi aa raha hai sir as network chalu Karen kind kosis Karen nahi to hum sim ko jio poet karwa lenge jaldi de jaldi network sahi Karen kind kosis Karen

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Tahsin Ansari's reply, Mar 8, 2020

Aaj network nahi aya to hum sim ko Tod
Lenge aur jio karwa lenge

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Address: Kolkata, West Bengal, 700028

To
Vodafone india customer care cell

I want to draw your kind attention to the following fact.

Recently i lost my mobile phone which was containing a vodafone prepaid sim.

Accordingly i went to my nearest vodafone mini store at 24/68, jessore road airport, gate no. 1, kolkata airport quarters, motilal colony, rajbari, dum dum, kolkata, west bengal 700028 for a duplicate sim.

But i was told by the store people that i have to take one postpaid sim because there is no other option. I was not interested in postpaid connection as it is much costlier than prepaid. But the store fellow was continuously insisting me to take postpaid sim.

As a result i got very much disappointed and left the store and went to a retailer shop and the shop owner solved my problem within 10 minutes.

This type of customer service is unexpected from vodafone store. I think thec reputation of vodafone ultimately suffers due to this type o[censored]nproffessional attitude.

Apr 22, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2020

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, we would like to inform you that your concern has been raised under 3-[protected] is in progress & we will get back to you at the earliest.

Regards,
Snehal

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I have registered my complaint 4 months back. And i have made several complaints as well on same issue. Also i had already made the advance payment in the month of november which has not been updated in my records for which i already made the request. Irrespective of which vodafone have suspended my services.

I registered my complaint 4 months back and made 10-12 follow up complaints regarding same. The matter still remains unresolved every time i was promised that my complaint was resolved within 48 hours. Everytime false commitment from vodafone, now vodafone pushing customer further by forcing me to make payment to restore services without resolving the issue.in between vodafone restricted my outgoing calls from month of january.

This is how #vodafonebusiness work and covering their losses, by fetching money from customers in an ethical way.
Vodacom vodafone ready business
#vodafoneworstcustomerservices
#vodafoneideaworst
#vodafoneidea
#vodafone

Apr 19, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2020

Vodafone India Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Snehal

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Address: 16 a vrajbhumi row house honey park road adajan surat -395009, Surat, Gujarat, 91

With reference to above, i am having sim of your company with no [protected], i have recharge my plan for rs.1499/- by upi trn no[protected] on dated 23/01/2020 but by mistake i had selected wrong plan which is indicated unlimited calls and 24gb data for 365 days now i realise that that was mistake done by me hence you are requested to change my plan or guide me how to change plan as soon as possible and also do that will make minimum loss for me.

Expecting your kind co-operation inthis regard

Apr 21, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2020

Vodafone India Customer Care's response Dear Customer,

We recommend you to visit the website https://www.vodafoneidea.com/ to get the complete information on pack & offers.

Regards,
Snehal

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Address: Valsad, Gujarat, 396195

Tried to contact local representative for itemised bill for my post-paid card but the process is not clear. Sales person said to contact billing department and billing department to contact 198 or 199. Both these number is not having any direct discussion platform. Can you help to resolve my complaint of itemised bill for my post paid card. You can set my request as monthly request for e-mail billing on my registered e-mail id.

Vodafone India customer support has been notified about the posted complaint.

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Address: Surajpur and Gaur City 2, Gautam Buddh Nagar, Uttar Pradesh, 201306

Its very irritating to me, after so many discussion and complaint, person from vodafone is no resolving my issues. Even after login a complaint, they just closed it without any discussion after few days.
Finally after all, i were tried to port out from vodafone. Then suddenly getting call to resolve the issue. Even after that issue remain same.

However after that i tried to reach at vodafone customer care no, that also not responding, finally after long hold, call got disconnected automatically.

I don't know how to get it resolve.
Can somebody help me for such situation?

Apr 16, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2020

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, please be informed that your concern has been discussed.

Regards,
Snehal

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This my vodafone app by vodafone india does not show my secondary balance it always shows my balance as zero. The only way to check my balance is by dialling *111# then navigating to to viewing my balance. The app has no use other than recharging. Why vodafone has kept main balance and secondary balance different what is the difference between main balance and secondary balance is not clear.

Apr 16, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2020

Vodafone India Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Snehal

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On 13th March 2020 i found tht vodafone has deducted a one month charge for a typical callertune from my.balance which.i had not requested. Similar thing happened 3 months ago which i thought i must have done some mistake. Even if I kerp a balance of about 100rs it gets deducted for these kind of sevices which i havent registered or requested.

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Address: Coimbatore, Tamil Nadu, 641045

I have recently recharged for 19, 50 and 10 rs which have not reflected in my account. Whenever i make a call it says your outgoing services are stopped. What's the actual problem? Why i could not get my recharge? It happens for the third time. What should i do i need my
60 rupees back again are it has to be reflected in my account. I could not even contact the customer care or do anything.

My vodafone no:[protected].

Apr 22, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2020

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, we are glad to hear that your issue has been resolved. Let us know if we can help with anything else.

Regards,
Snehal

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Address: Atlas-301, Reliance Residency, Near Shiv Mandir, 421501

Hi,

I've a prepaid connection of vodafone and facing currently the balance deduction issue from vodafone.

Vodafone deduct rs.21 from my main balance every 20 days. When called to customer executive about the deduction, they say that, "i'm using some online games and download the games".

But i told them its not possible, a don't play games and the deduction is not valid. I told them i don't have even any games installed on my mobile, still vodafone deducts the amount.

Vodafone even don't intimate me about the amount deductions and my balance is reduced from rs. 220 to rs. 40 now (13th-march-2020).

Vodafone is not even giving me any details of the deductions and the deductions are not even displayed in the vodafone apps history section.

Need help if someone could help me stop this deduction from vodafone.

Please mail me if you've any suggestion at:
[protected]@gmail.com

Thanks,
Sandeep
[protected]

Apr 19, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2020

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, please be informed that your concern has been discussed.

Regards,
Snehal

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Address: 560034

I have been a vodafone karnataka user since last 10+ years.
Since last 5-6 months, the service has been horrible especially @ koramangala area (My office location).
Every now and then, the range keeps on going.
Even though it shows 4g, i can't even downlaoad a whatsapp pic.
Its high time vodafone fix this issue.

Location: koramangala 3rd blck, near kripanidhi college

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2020

Vodafone India Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Snehal

Mar 13, 2020

Updated by chprasanth [protected]

Mar 17, 2020

Updated by chprasanth There is no follow-up on this since 4-5 days!!!

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C

chprasanth

Mar 13, 2020

[protected]

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Address: Koramanga-3rd Block, 560034

Hi,

My working location is in 1st/3rd blocks koramangala, bangalore.
The internet service is very poor in this area from vodafone.
I have checked with other colleagues who have vodafone sim.
Though it says 4g on all phones, the speed is very bad and it wont even download normal whatsapp messages.

Past few months it is like this from vodafone india.
It happens irrespective of prepaid or postpaid connection.

Thanks
Sagar

Apr 14, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2020

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, we would like to inform you that your concern has been raised under [protected]
is in progress & we will get back to you at the earliest.

Regards,
Snehal

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Address: Ghaziabad, Uttar Pradesh, 201010

My vodafone prepaid no got recharge twice accidently, so i need either refund or extended validity for the same.

Recharge amount: 79/-
Validity: 28 days
Mobile no: [protected]

Please provide a resolution for the same so i should be able to use vodafone's services happily like i was using the same before.

Hope to get a positive resolution for the same.

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2020

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, please be informed that your concern has been discussed.

Regards,
Snehal

Mar 14, 2020

Updated by Punita285 Still waiting for an update on my complaint...Not sure why Vodafone is taking so long time to solve such a small concern for an old customer.

Not Happy to see that service by vodafone.

Mar 16, 2020

Updated by Punita285 still no update on resolving my complaint with vodafone.

Mar 17, 2020

Updated by Punita285 Still waiting for an update on my complaint...Not sure why Vodafone is taking so long time to solve such a small concern for an old customer.

Not Happy to see that service by vodafone.

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P

Punita285

Mar 13, 2020

No one is looking for my complaint...

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I have recharge my vodafone number by 100rupees on 30th january 2020 but the balance is not yet available in my account. My transaction id is onr[protected] i have tried calling the customer care also but there is no response.
How can such a big company go so irresponsible towards its customer..
Please resolve this as soon as possible..

Apr 13, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2020

Vodafone India Customer Care's response Dear Customer,

We tried reaching out to you in different time slots as mentioned below. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist. 12/03/2020 4.45pm 12/03/2020 5.43pm 13/03/2020 4.08pm.

Regards,
Snehal

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Address: New Delhi, Delhi, 110025

Hi vodafone,

I am requesting you to please share the call observation which i make you on 04-feb-2020 and also find the attachment for reference.

As i remember that wrong commitment done by your agent, so please change my plan to inr 199.00 per months as soon as possible as per agent commitment.

Please don't call me without listen a call recording. Its mental harassment case on you with compensation as you making a call me again and again without reading mail properly.

If that is not available then why your agent advised me about 199 plan. I need call observation of this.

First you need to play a call recording to me which i made on 04-feb-2020. From last three days you are telling me that there was no call recording of 04-feb-2020 then from where you now find the call recording of that, let me listen a call recording may be you are telling a lie.

Every time getting a different answer without listen a call recording.
If that plan is not available then why he offered me.

May 3, 2020

Complaint marked as Resolved

Hi vodafone, I am requesting you to please share the call observation which i make you on 04-feb-2020 and also find the attachment for reference. As i remember that wrong commitment done by your agent, so please change my plan to inr 199.00 per months as soon as possible as per agent commitment. Please don't call me without listen a call recording. Its mental harassment case on you with compensation as you making a call me again and again without reading mail properly. If that is not available then why your agent advised me about 199 plan. I need call observation of this. First you need to play a call recording to me which i made on 04-feb-2020. From last three days you are telling me that there was no call recording of 04-feb-2020 then from where you now find the call recording of that, let me listen a call recording may be you are telling a lie. Every time getting a different answer without listen a call recording. If that plan is not available then why he offered me. Now I have a confirmation mail also.

Vodafone India customer support has been notified about the posted complaint.

May 03, 2020

Updated by Mubarak Ali Khan any update

Verified Support

Jun 01, 2020

Vodafone India Customer Care's response Dear Customer,

We have tried contacting you at 03:12 PM, However, there seems to be no response from your end. Please feel free to get back to us if the issue still persists. You can write us on email id [protected]@vodafoneidea.com for further assistance.

Regards,
Snehal

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M

Mubarak Ali Khan

from Hyderabad, Telangana

Mar 21, 2020

Not resolve till now

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M

Mubarak Ali Khan

from Hyderabad, Telangana

Mar 21, 2020

â™¤ first need to listen a call recording which I made you on 198 dated 04-Feb-2020.
â™¤ agent offer me the plan of 199.
â™¤ I want the plan what he offered me on recorded call.

Please taken a decision according to the call which I made on 198 to you on 4 feb 2020.

Vodafone India Complaints & Reviews

File a complaint to Vodafone India

Vodafone India reviews & complaints page 170

the games portal package

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waiver of bill

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please check the contact detail 8876668336

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9538616507 number inactive suddenly

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unknowingly the monthly rental charge got updated 200rs additional

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sim card activation

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intentional harassment to customer

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worst customer service from vodafone

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change mobile plan in my sim no 9099086619

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itemised bill for my postpaid card

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network, data & frequent disconnection issue

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https://play.google.com/store/apps/details?id=com.mventus.selfcare.activity

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callertune activated and money deducted without my request

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my charges have not reflected in my account

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vodafone deduct of rs.21 every 20 days

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no range

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very poor internet provided by vodafone

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my prepaid no got recharge twice

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recharge amount not available in balance

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wrong commitment for tariff

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