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Updated: Nov 26, 2025
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A
Amena Fidvi
Jan 19, 2020
Resolved
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Hi,
I am a prepaid user of vodafone and my current balance is -130. How is this possible that in prepaid my balance is going in negative. Even if it is how do we correct it. There is no online process on the site as well as on the app. If there is please do make me aware about it.

Please reply as soon as possible otherwise i will have to go to the vodafone service shop to complain.
Feb 23, 2020
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Jan 23, 2020
Vodafone India Customer Care's response Dear Customer,

We tried reaching out to you in different time slots as mentioned below. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist. 22/01/2020 5.45pm 23/01/2020 12.26pm 23/01/2020 2.45pm. 

Regards,
Snehal
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    P
    Pradeepbabu
    Jan 19, 2020
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    Address: 30/1 4th cross 1st main Robert son block, Ramachandra Puram, Srirampuram, 560021

    I too got a shock on the mobile number that i don't know that i have called a number 51717 on 31st at 12:30 and they charged me 1184 for the call which i have not called and now they saying to pay the bill which is not mine on 31st my friends told me not wishing them on the new year when i was in deep sleep at tirupati and now the vodafone says that i have called at 12:30am and i was speaking with some their number 51717 i don't know who's this number is it's like openly like robbing in daylight
    +1 photos
    Feb 23, 2020
    Complaint marked as Resolved 
    Vodafone India customer support has been notified about the posted complaint.
    Verified Support
    Jan 22, 2020
    Vodafone India Customer Care's response     Dear Customer,

    As per our recent communication, please be informed that your concern has been discussed.

    Regards,
    Snehal
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      R
      Rjpt_chetna
      Jan 19, 2020
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      Address: 110084

      Helloe sir, i a have a vodafone mobile no [[protected]]. I have recharged on 21 july 2019 for my yearly pack which means 167 days are still left for my pack to expire but from past few days my sms are not going. I tired everything from message center to mobile networks issue but nothing seems to be working.

      Please sortout the problem

      Thanks
      Chetna rajpoot
      Mar 1, 2020
      Complaint marked as Resolved 
      Vodafone India customer support has been notified about the posted complaint.
      Verified Support
      Jan 23, 2020
      Vodafone India Customer Care's response       Dear Customer,

      As per our recent communication, please be informed that your concern has been discussed and the resolution has been communicated to you.

      Regards,
      Snehal
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        M
        mahefuz latur
        Jan 18, 2020
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        Address: latur, Latur, Maharashtra, 413512

        Whenever you call someone the call gets disconnected and displays call ended..
        Complained a twice on twitter...
        First on 2019.12.28 and today on 2020.01.18
        But no response and no results yet.. Its a very devastating and irritating service from vodafone india
        Goverment needs to pay attention on this issue.
        Aslo net speed of net is very poor in my city..
        I pay full package of calling and net but all mere wastage of money and time.
        +2 videos
        Feb 24, 2020
        Complaint marked as Resolved 
        Vodafone India customer support has been notified about the posted complaint.
        Verified Support
        Jan 23, 2020
        Vodafone India Customer Care's response         Dear Customer,

        As per our recent communication, please be informed that your concern has been discussed.

        Regards,
        Snehal
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          S
          sarang1190
          Jan 18, 2020
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          Resolved

          Address: Aurangabad, Maharashtra

          I, sarang deshmukh is a prepaid customer of vodafone ([protected]). They deducted rs135 from my account on basis of activation of 3 different services which i never opted for..
          Inspite of repeated calls to there customer care i dint get good response. When i wantd to talk to supervisor no one attended my call n my call was put on hold n finally disconnected. Its very harassing being customer of such a big telecom company. I want the complete refund for the unauthorized activation of those services.
          Feb 25, 2020
          Complaint marked as Resolved 
          Vodafone India customer support has been notified about the posted complaint.
          Verified Support
          Jan 23, 2020
          Vodafone India Customer Care's response           Dear Customer,

          As per our recent communication, we have escalated your issue to our team and shall get in touch with you at the earliest. Please allow us some more time.

          Regards,
          Snehal
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            N
            nikhil tilwani
            Jan 18, 2020
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            Address: Hyderabad, Andhra Pradesh, 500026

            Value added service charged but not activated by me

            Vodafone india has charged me 150rs (75rs 2 times) for juice up service. I have not subscribed for these services.
            Opened a chat with vodafone support on their app, they say i have activated this service and cannot reverse back the charges.
            This service not activated by me and has been falsely charged twice - 31/12/2019 and 16/12/2019.
            Mob number - [protected].
            Feb 23, 2020
            Complaint marked as Resolved 
            Vodafone India customer support has been notified about the posted complaint.
            Verified Support
            Jan 23, 2020
            Vodafone India Customer Care's response             Dear Customer,

            We tried reaching out to you in different time slots as mentioned below. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist. 23/01/2020 2.20pm 23/01/2020 4.10pm 23/01/2020 5.02pm. 

            Regards,
            Snehal
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              A
              Akshayjoshibgm
              Jan 17, 2020
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              Address: Belgaum, Karnataka, 590001

              I went to vodafone store in belagavi (Near goaves).
              The executive named jennifer said that i cannot convert my postpaid sim to prepaid sim. Then when i rushed to manager named rekha and told her about my problem, she first agreed to help me but later told that the person whose number is, he/she must come and do the procedure as my parents live away from town they cannot come, hence i requested her to help me but she told me to submit the noc form from my dad whose number this is
              This contradicts with my experience with airtel service center, where they happily helped me.
              The complete address of store is as follows
              1049/a/1, ranade colony, tilakwadi, belagavi, khanapur road, khanapur road belgaum, belgaum - 590001
              Vodafone India customer support has been notified about the posted complaint.
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                D
                djeet508
                Jan 17, 2020
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                Address: 712201

                I am unable to send sms to anybody. Whenever i try to do so error 50 comes. I called vodafone's customer care and did whatever they suggested to do. I have checked talk time balance in my sim. I have checked and updated the message center number. I have put the sim card in sim slot one. But these couldn't solve the problem. I have been suffering from this since past two weeks. Please help me out of this.
                Feb 23, 2020
                Complaint marked as Resolved 
                Vodafone India customer support has been notified about the posted complaint.
                Verified Support
                Jan 22, 2020
                Vodafone India Customer Care's response                 Dear Customer,

                As per our recent communication, please be informed that your concern has been discussed.

                Reagards,
                Snehal
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                  A
                  AmitRaviVerma
                  Jan 17, 2020
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                  Resolved

                  Address: Dehradun, Uttarakhand, 248001

                  Vodafone company is making money by activating vas services on consumers mobile number and even after complaint, they aren't returning our money back. This company is damn fraud.
                  Even after i have fully activated dnd on my number.
                  They did it many times in past years and now this year they started it again by activating ts_how2vidw
                  And when i made complaint about it, they replied me that they activated this vas by my authorization but this isn't true, they are cheating us. I never do a single without reading what that all about.
                  That blood sucker company needs to get banned in india.
                  +1 photos
                  Feb 17, 2020
                  Complaint marked as Resolved 
                  Vodafone India customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 17, 2020
                  Vodafone India Customer Care's response                   Dear Customer,

                  As per our recent communication, please be informed that your concern has been discussed.

                  Regards,
                  Snehal
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                    D
                    Dinesh Kevin
                    from Hyderabad, Telangana
                    Jan 17, 2020
                    Resolved
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                    Resolved

                    I am using vodafone company's prepaid sim card. I had recharged 599 on december 18, since then i have the inconvenience o[censored]sing the internet. Speed ​​from 10 kbps to 20 kbps. I often complain by calling 198 too many times. But there is no solution to my problem.
                    Kindly, give me full amount of my recharge 599.
                    [protected] this is my vodafone number
                    Name dinesh kumar.
                    Thank you
                    Feb 17, 2020
                    Complaint marked as Resolved 
                    Vodafone India customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 17, 2020
                    Vodafone India Customer Care's response                     Dear Customer,

                    As per our recent communication, please be informed that your concern has been discussed.

                    Regards,
                    Snehal
                    View replies
                    Every time we recharge our amount getting debited and after I identify and raised my complaints the amount not got reversed. I need to get the money back or I have to close my connection.

                    Kannan
                    [protected]
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                      D
                      DïñêSh Këvïñ
                      from Mansa, Punjab
                      Jan 16, 2020
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                      Am using vodafone company's prepaid sim card. I had recharged 599 on december 18, since then i have the inconvenience o[censored]sing the internet. Speed ​​from 10 kbps to 20 kbps. I often complain by calling 198 too many times. But there is no solution to my problem.
                      Kindly, give me full amount of my recharge 599.
                      [protected] this is my vodafone number
                      Name dinesh kumar.
                      Thank you
                      Vodafone India customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 17, 2020
                      Vodafone India Customer Care's response                       Dear Customer,

                      As per our recent communication, please be informed that your concern has been discussed.

                      Regards,
                      Snehal
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                        S
                        Sukanya Viswanathan
                        Jan 16, 2020
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                        Resolved

                        Hello! Hungama music is now active on your number, as requested. This service is valid till[protected] and a 7 days rental of rs 30 has been deducted. Your current balance post service activation is rs 96.31. To deactivate, sms stop to or call 155223 (Toll free). Above message came to me on 14 jan. I did not apply for this service and i want my balance back. Seeing similar complaints from other users also.
                        Feb 29, 2020
                        Complaint marked as Resolved 
                        Vodafone India customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 23, 2020
                        Vodafone India Customer Care's response                         Dear Customer,

                        Sorry for the inconvenience caused. We tried reaching out to you in different time slots but couldn't get through. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further.

                        Regards,
                        Snehal
                        View replies
                        Hi I am Vodafone Costamer my no signal and no Vodafone tower not working 4 G network please my village immediately Vodafone cell phone tower installation please

                        hungama music activated without my consent - Comment #3630115 - Image #0
                        Reply
                        Rupalreddy's reply, Jan 16, 2020
                        Hi I am Vodafone Costamer my no signal and no Vodafone tower not working 4 G network please my village immediately Vodafone cell phone tower installation please
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                          M
                          ms2020
                          Jan 16, 2020
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                          Resolved

                          not able to contact from vodafone prepaid and postpaid numbers to 18602002011 and other numbers starting with 1860.

                          Address: A-1/6, VASANT VIHAR, NEW DELHI, New Delhi, Delhi, 110057

                          Not able to contact from Vodafone prepaid and postpaid numbers to [protected] and other numbers starting with 1860. When we try to contact these numbers, it is saying: it is a special number, you will be charged 2.5 paise per second and then call is disconnected every time. Contacted to Vodafone customer care many times but the problem is not resolved till now....
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                          aparna_sethuraman
                          Jan 18, 2020
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                          Resolved

                          juiceup vas service charged without consent

                          Address: Janakpuri, New Delhi, Delhi, 110058

                          I have been charged Rs.75 last month and also in the current month for Juiceup service though i never signed up for it. I dont even know what this service is. they are referring me to the trai cms app but that app refers me back to the service provider. I need a refund for these amounts. When I contacted cust care they referred me to the trai app to request a refund but the trai app says I need to contact the service provider for a refundbr...
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                          manila0598
                          Jan 15, 2020
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                          Resolved

                          Slowest internet service.
                          Signal disappears even in slightest weather change.
                          Used vodafone in a number of cities holds the worst service in each city.
                          Even after the vodafone idea merger.
                          Idea proves better.
                          No speed no signal.
                          I use single sim phone and many times important calls are disconnected because frequent call fails happen.
                          Worst in 244411 area.
                          Feb 18, 2020
                          Complaint marked as Resolved 
                          Vodafone India customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 17, 2020
                          Vodafone India Customer Care's response                           Dear Customer,

                          Sorry for the inconvenience caused. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further.

                          Regards,
                          Snehal
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                            S
                            sanchita JG
                            Jan 15, 2020
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                            Resolved

                            Address: Kolkata, West Bengal

                            I recharged 249/- vodafone pack through sbi online platform. My money got deducted from a/c saying the recharge was successful but there was no message from vodafone/no activated data pack... I called voda customer service but they said as the payment was made through 3rd party, they can't help! Please let me know why this had happened & try to solve this problem. I would be grateful. Thank you.
                            Feb 23, 2020
                            Complaint marked as Resolved 
                            Vodafone India customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 17, 2020
                            Vodafone India Customer Care's response                             Dear Customer,

                            As per our recent communication, we are glad to hear that your issue has been resolved. Let us know if we can help with anything else.

                            Regards,
                            Snehal
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                              N
                              Nasruzzaman
                              Jan 15, 2020
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                              Resolved

                              My outgoing messaging has been blocked moment after i talked to vodafone customers care about porting to other networks due to very poor service and also pathetic customer service. Please reactivate my messaging out going service.
                              Moreover vodafone regularly after some time activate those services which i have never heard of neither i have subscribed it.
                              Vodafone customer care are liars and cheaters and never give any rational answer.
                              Feb 22, 2020
                              Complaint marked as Resolved 
                              Vodafone India customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 17, 2020
                              Vodafone India Customer Care's response                               Dear Customer,

                              As per our recent communication, we would like to inform you that your concern has been raised under [protected] & we will get back to you at the earliest.

                              Regards,
                              Snehal
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                                D
                                DïñêSh Këvïñ
                                from Mansa, Punjab
                                Jan 15, 2020
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                                Resolved

                                Address: Kharkhoda, Meerut, Uttar Pradesh, 245206

                                I am using vodafone company's prepaid sim card. I had recharged 599 on december 18, since then i have the inconvenience o[censored]sing the internet. Speed ​​from 10 kbps to 20 kbps. I often complain by calling 198 too many times. But there is no solution to my problem.
                                Kindly, give me full amount of my recharge 599.
                                [protected] this is my vodafone number
                                Name dinesh kumar.
                                Thank you
                                Feb 17, 2020
                                Complaint marked as Resolved 
                                Vodafone India customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 16, 2020
                                Vodafone India Customer Care's response                                 Dear Customer,

                                As per our recent communication, please be informed that your concern has been discussed.

                                Regards,
                                Snehal
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                                  S
                                  Sangissrs
                                  from Chennai, Tamil Nadu
                                  Jan 15, 2020
                                  Feb 2, 2023
                                  This thread was updated on Feb 2, 2023
                                  Resolved
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                                  Resolved

                                  I have made many complaints but no result. I have not subscribed for any value added services. But amount is getting deducted for games portal pack without my permission. Pls deactivate all value added services for [protected]. Pls stop renewal of games portal pack. Rs.5 is deducted from account everyday. Pls stop this. Every time i am deactivating this but again it is getting renewed. Pls stop this.
                                  Feb 17, 2020
                                  Complaint marked as Resolved 
                                  Vodafone India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 17, 2020
                                  Vodafone India Customer Care's response                                   Dear Customer,

                                  We tried reaching out to you in different time slots as mentioned below. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist. 16/01/2020 7.04pm 17/01/2020 4.08pm 17/01/2020 7.45pm. 

                                  Regards,
                                  Snehal
                                  View replies
                                  Today on 14 Oct 2020 at 3.56 am. I have been charged for downloading ppu-game from TELESYNC-SOLUTION which i have never downloaded. Rs. 5 have been deducted from my vodafone account without my concern.and also deduct the balance Rs 7 .on date 3rd Oct 2020 at 3:15 am for downloading contentDesc from SK_Mobi. I complained lot on your customer care but they not understand problem and also not resolved yet.I have searched on Google and I found and come to know this problem is of lot of people's.so please look in to the matter deeply.

                                  games portal pack - Comment #3748053 - Image #0
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                                  On 30 Oct 2020 at 3.34am, I have been charged for downloading ppu-game from TELESYNC-SOLUTION which i have never downloaded. Rs. 10 have been deducted from my vodafone account without my concern and also deduct the balance Rs 15 on date 6th Nov 2020 at 9:24 am for downloading SportsChat from One97 and Rs.7 on 2nd Dec 2020 at 6:24 am for ContactDesc from SK_Mobi.I have searched on Google and I found and come to know this problem is of lot of people's.so please look in to the matter deeply.
                                  Reply
                                  Today on 4th december 2020 at 9.19 AM, i have been charged rs 7 for using contentDesc. Earlier rs 25 and rs 10 were charged for downloading pre embedded games and for ppu_games. I have deactivated value added services yet no change. Why is it happening. Please urgently look into this matter

                                  games portal pack - Comment #3771101 - Image #0
                                  Reply
                                  Airtel is cutting my money e without any reason and I have not download the game then why it is cutting my money everyday

                                  games portal pack - Comment #3792406 - Image #0
                                  games portal pack - Comment #3792406 - Image #1
                                  Reply
                                  Vodafone is frequently charging me 25 Rs for some pre embedded games charges just for no reason my money is being deducted and I had even called costumer care services but it's of no use because even after telling them so many times my query is not being and my money keeps on deducting.So it's my humble request to look into my problem and to give justice to consumer

                                  games portal pack - Comment #3805061 - Image #0
                                  Reply
                                  Such frauds.. I am going to port..

                                  games portal pack - Comment #3806106 - Image #0
                                  Reply
                                  Today I have been charged rs 25 for preembedded games.
                                  Which I’m not aware of, I need to deactivate and get refunded for the same

                                  games portal pack - Comment #3809035 - Image #0
                                  Reply
                                  I have never chosen or used these services...why the amount is deducted and when I sent msg for Stop.. they say I'm not active on VAS...

                                  games portal pack - Comment #3813294 - Image #0
                                  games portal pack - Comment #3813294 - Image #1
                                  games portal pack - Comment #3813294 - Image #2
                                  Reply
                                  Naveen Thirukumaran's reply, Jul 15, 2022
                                  Is it solved. Iam facing same problem
                                  I didn't give a permission to deduct money from my account. I never used this service and so how should you deduct money from my account. I need a solution for this problem and I want my money back. You should take necessary action as soon as possible.

                                  Regards,
                                  Vinitha Lakshmi
                                  Kerala, India

                                  games portal pack - Comment #3817038 - Image #0
                                  Reply
                                  I didn't give a permission to deduct money from my account. I didn't use this such a service. I want a solution for this problem and I want my money back. You should take necessary action as soon as possible.

                                  Regards,
                                  Vinitha Lakshmi
                                  Kerala, India

                                  games portal pack - Comment #3817045 - Image #0
                                  games portal pack - Comment #3817045 - Image #1
                                  Reply
                                  Stop unethical business practices.
                                  Reply
                                  I have been charged for pre embee games by VI two months, which I didn't subscribe for.
                                  I need a solution for this problem and I want my money back

                                  games portal pack - Comment #3866761 - Image #0
                                  Reply
                                  Shoba
                                  I have made many complaints but no result. I have not subscribed for any value added services. But amount is getting deducted for games portal pack without my permission. Pls deactivate all value added services for [protected]. Pls stop renewal of games portal pack. Rs.10 is deducted from account everyday. Pls stop this. Every time i am deactivating this but again it is getting renewed. Pls stop this.

                                  games portal pack - Comment #4029292 - Image #0
                                  Reply
                                  I have made many complaints but no result. I have not subscribed for any value added services. But amount is getting deducted for games portal pack without my permission. Pls deactivate all value added services for [protected]. Pls stop renewal of games portal pack. Rs.10 is deducted from account everyday. Pls stop this. Every time i am deactivating this but again it is getting renewed. Pls stop this.
                                  Reply
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                                    Mohanverma9
                                    Jan 15, 2020
                                    Resolved
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                                    Address: Mumbai City, Maharashtra, 400053

                                    I received an sms for subscribing to redx scheme with a link. When i pressed the link, it sent me an otp and on instinct i entered it. And the service was activated instantaneously. When i realised what had happened, i tried to change back to my earlier plan. But it stated that there would be a rs 3000 exit penalty. What kind of a desperate organisation fleeces its customers in this manner. That too a customer of almost 20 years
                                    Feb 16, 2020
                                    Complaint marked as Resolved 
                                    Vodafone India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 16, 2020
                                    Vodafone India Customer Care's response                                     Dear Customer,

                                    As per our recent communication, please be informed that your concern has been discussed.

                                    Regards,
                                    Snehal
                                    View replies
                                    Pathetic service complained so many times regarding network issues kindly resolve asap or else have lots of alternatives
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                                    Mene jio se vodafone me mnp karvaya lekin Vodafone valo ne muje galat sim de diya or Saturday night 10:20 ko jio ka network chala gaya mene vodafone ka sim dala to network nahi aaya to mene help line me call kiya or un logo ne koi help nahi ke isi baje se mera sim 2 din tak badh raha ab ham kya kare esi che je hoto batao aap...
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