Vodafone India Complaints & Reviews

I hold a vodafone number [protected] with customer # 66658340. I have been making very regular payments towards the post paid bills.

I traveled abroad on the 1st of february 2019 taking a basic roaming pack. At on arrival at qatar airport i sent a whats app message to my father. For this thy have charged me 2461.68.

On arrival in usa on 2-2-2019, i made a bank account to account transfer and for this i am charged 2501.80.

I sent 3 sms and i was charged rs. 15

No other usage was made and i switched off the mobile all through my trip.

But they have charged me another 2508.04 on 2-2-2019.

I want the correct usage to be determined for which i am willing to pay. Vodafone is not providing the actual usage data.

Why without any intimation 24rs. Deduct from my account??? As per trai, if there have not any active service pack then service provider...
1. Inform first to customer,
2. After few days they will stop outgoing call,
3. After that they will stop incoming calls and
4. After 90 days they will stop the service...

But why on next without any intimation 24rs. Deduct from my account???
I want refund my balance.

Sir,
I am receiving message from 53010 from 22/02/2019 to 18/03/2019 regarding deduction of charges rs.10.00 continuously total rs.60.00 has been deduted till now. I called many time with customer care and they are reverting that game is activated in my phone, but it is a feature phone and there is no game to play for which continuous charges should be deducted. Kindly reimburse rs.60/- deducted by message from 53010.

Vodafone deducte my 75₹ balance from my mobile balance without knowing me, even i did not get any msg from them.. I face this problem again.. This it happen before also.. And i complaint on that also on consumer form, they said that this is not happen again. They deduct balance from my account in the name any so called name nazare data which i dont agree on that even i dont use there data also.. They deduct money in fake name. I face this problem again and again... I use vodafone sim almost 6 year. I am valuable customer for them. They don't care for that.. I call there customer care also they said we can't refund, we refund only in b/w 24 hour.. When i said gave me proof will i agree on that.. I didn't get any msg from them then how i know, my balance is deduct.. They tell me, you get your refunded amount still i didn't get. I take call recording also..
[protected]

Sir,
On 15/03/2019, i upgraded 2 (Two) of my vodafone sims with nos. [protected] and [protected] from 3g to 4g and recharged the former no. With rs. 399/- data pack on the next day. For upgrading the sims, i was charged with rs. 30/- a piece by mr. Biman of evolution, sukanta more, manaskamana road, malda. Later, i came to know from vodafone customer care that upgradation is done by vodafone free of cost.
Now, i would like to know why a staff having new sims of vodafone & idea with him is charging money for upgradation when its completely free. As this is violation of the norms of your company what sort of action is expected to be taken against him.
Regards,
Anupam
Mob. No. [protected]

Dear sir, my complaint is regarding internet network issue recently from 13/3/2019 i'm experiencing very worst internet connection to my phone before that i was having 4g now it is 3g that to lots of buffering by calling call centre i told them to register complaint but they are not responding to me and they have not solve my problem not responding

Vodafone has disconnected service to my phone due to high sms to the tune of 6600 without giving details and expecting the client to pay through his nose just to fill up their coffers at the cost of common man. I barely send any sms. Their people on 15th march admitted to some technical issues and activated my phone. Today, 17th march they have raised my sms charges from 5600 on 15th march to 6600 today. No one in this world can send 1000 sms in 2 days time. This is their way of scamming the customer as phone is an essential item. They are taking advantage to hoard money to use for their selfish purposes. I urge my original amount of 400 to be issued as i cannot pay 7000 bill. My phone should be activated and 15000 to be paid by vodafone to me for mental harassment and torture.

Dear

This is your speed test results in ncr vaishali sector 3?

I all ready complaint to you earlier about network issues but not resolved yet now.

Please explain it is resolved by you yes or no,

Only advertising about network but and not provide better network service to customers and making fool every time.

I paid for 4g but not get evenly 2g network.

Thanks
Rajiv

[protected] you have raised a bill of 7000 against my usual 400 per month. You have charged 6600 for sms i have not sent. Your greed and harassment is clear. Reverse the charges as i have not used the service and activate the outgoing calls without further ado. I rarely use the sms service despite which vodafone is charged me 6600 plus taxes. This is vandalism by vodafone to charge customer. Without any intimation they charge with the mindset to harass customers by fleecing them.

Vodafone store said they will be suspending a no on oct since i got a new no they suspended it on feb after i asked them several times to suspend it on jan. They charged 2050. I didnt had the sim with me so why should i pay the charge? My other numbers outgoing got blocked for a month they still charged 1325. I said them to suspend a no they didnot suspend it. The 2050 amount got settled at 1200 still they said i need to pay 850 more and the outgoing were still blocked. W hen i mail them they take eternity to reply and always sayd they need 3 days time ultimately i got no help from them. It is the worst customer service i have seen. No one should use vodafone.

Dear team,
In the month of feb 2018 i got a call from vodafone for additional connection and opted for it and their representative has collected documents and handover the sim card. From that date till now that sim is never got activated and vodafone billing team cunningly put the charges of secondary connection charges into my primary number bills and neither took my permission nor informed me for the same.
When recently on 27 feb 2019 i visited vodafone store and told them about the sim and they check in their system and informed that this sim is suspended way back and i am being charged for it in my primary number billing and suggested to talk to vodafone customer support and they will get it reimbursed also he issued a new sim with 100/- as additional charges and said it will get activated in next 24hrs. However that sim is also not activated till date.
After checking my all bills from last 1 year i was shocked to see every month they have charged me 149/- per month from last 13 months that too for a inactive number. While having conversations with vodafone customer support they don't have any answers how this is got activated? Who has requested for adding billing amount to primary number? As per trai guidelines when the sim is not active for more than 60 days how the bill was generated? Why there is no incoming or outgoing with that number in a whole year if that sim was active not even from call center nor any call for activation is made.?
This is clear cut case of fradulantly luring the customers by a cunning means of including second connection charges in primary number billing without any permission or consent from customer. I request you plz help in getting my reimbursements for 149×14=2086/- plus interest for the whole year. I am attaching latest bill snapshot with this mail and also copy of recent mails to vodafone.
Requested to help.

Well i don't wanna sound abusive so i'll just say it on the point. Your network is so bad, not just it one area but wherever i go i end up regretting why i am using this vodafone sim.

I complained several times on their customer care service, everytime they used to call me and say "it will be fine within 15 days/20days", "we are working on your area pleased give us some time."

One day the network issue got so much on my nerves that angrily i threw my phone hard against a wall.

That tiny useless vodafone's sim made me break my 64, 000 phone.

I had a airtel sim, i switched over to vodafone through mnp.
I guess that was the biggest mistake i made.

My number is [protected]. Contact me as soon as possible.

Pls note that i have been charged rs. 378.00 for calls made 51717 which i have not done so far & even i don t know what is this no. For. It was charged on 30.01.2019.

Guys beware of this fraud debiting your account in bill as its not possible that talking with this no for 27 minutes.. Which i never did or do with even so close friend

Regards,

Ghanshyam
[protected].

Sir,
I am receiving message from 53010 from 22/02/2019 to 15/03/2019 regarding deduction of charges rs.10.00 continuously total rs.50.00 has been deduted till now. I called many time with customer care and they are reverting that game is activated in my phone, but it is a feature phone and there is no game to play for which continuous charges should be deducted. Kindly reimburse rs.50/- deducted by message from 53010.

Thanks & regards,
Ram avtar
[protected]

As i have not recharge my sim. So company has blocked my sim. But u want that number i need that number as it is important for me so please teactivamy number. As i am a student my all details are connected with this number. If sim donot get reactivated i m not able to to get the important information dilevered. I have not recharge my number plz reactivate my sim then surely i will recharge my sim regularly.

Sir,
I am receiving message from 53010 from 22/02/2019 to 15/03/2019 regarding deduction of charges rs.10.00 continuously total rs.50.00 has been deducted till now, i called many time with customer care and they are reverting that game is activated in my phone, but it is a feature phone and there is no game to play for which continuous charges should be deducted. Kindly reimburse rs.50/- deducted by message from 53010.

Thanks & regards,
Ram avtar

Without any authorization of mine i have been charged 100 rs in two days on name of activation value added service like english seekho and jokes.
Not received any service from their side nor i have activated any vas service. I am an avid mobile user and i know difference between accidental clicks of 4 fraud schemes and delibrate fraud from their side.

Hello Team,

I have stopped using Vodafone Postpaid connection([protected]) of mine from month of January 2019.And I have asked for the itemized bill also. Still now I have proper response from the service provider and I am unable to pay through online. Kindly help me out to resolved this concern immediately

Hi,
I am trying to deactivate this number from a long time, but my request is not being taken care, i had already sent a request few days back the reason was that when the postpaid number was taken it was said that its a fresh number, but sorry to say that so many calls are coming on this number so i am fed up with number so i want to deactivate this number given below.
Request you to please help me in this regards.
Number: [[protected]]
Provider: vodafone karnataka

My account is in debit balance, i am not to call toll free numbers, not able to send sms.
My package is rs.399/- for 84 days (I am using this facilities since one year), if i am correct 1.4gb free net facilities, 100 sms free and all calls are free in roaming also.
I am not able to understand, when you have given all facilities are free, but you have debited my amount 10/- debit balance and i have requested you for data pack for one day, i have not requested for any loan facilities, last month itself i have requested you not to give any credit facilities to my account.