Y-Axis Overseas Careers Complaints & Reviews

Dear team,

I registered with y axis for canada immigration, dec 2016. The sales consultant promised a lot of things over the call. He said, we have processed cases having csr score of 330 and we will process your case and within 6 months you get your ita. I counted on the words and paid the initial amount of rs. 55000. They allocated me a immigration consultant who never able to answer my queries. Because of y axis consultant negligence, my profile had not been pushed for nova scotia pnp in dec 2017. Most of the time there consultant was not available. I raised a refund of money in april 2018 because the service commitments are not fulfilled. They aligned a cro lady named "somsubhra", i called this lady more than 30 times and never got a call back from her. It sounds they have no counter answers on my queries. I asked the lady if y axis don't want to refund the money then do send me the name and address of the y axis person to whom i can send a legal notice.

I am finding y axis as a big cheater as they don't count on the words what they commit to clients.

Service committed

1) express entry profile creation — done
2) wes education assessment — done
3) pnp for canada — not done
4) jss — not done

Please help me for my refund.

Thanks
Arun

Yaxis don't have complete information of pnp canada, even othet company providing me details of pnp,
They don't inform you all requirement before taking fee,
No positive response from yaxis after payment...
And from last month they changed my consultat 5 times, every time i have to explain all process to each new consultant... Whats this...??
Is this a service...??

And now in case of refund process,, even they are not responding, not pickuping call, no reply on mails.

Dear concern,

Tried contacting y-axis to adjust payment towards ielts, wherin amount was paid towards eca (Incomplete information given to us by y-axis).

I would like to make a sincere request to you to kindly consider my payments towards my ielts.

I would like to appear for the ielts classes that are scheduled in the month of april. However, i had accidentally made for eca and the payment got processed accordingly of rs. 23600/-. I realized the mistake once the started for eca process got started and i have to pay canadian dollar for verifying my documents. Which will cost me 16000/- each (Myself and my wife).

However due to financial issues, we are unable to make the payment for eca payment of rs.32000/-. Once we complete ielts we will manage funds for eca process and y-axis 1st instalement, meanwhile i will have 2 -3 months time to arrange funds for rest of the procedure.

Since we are having a home loan emi deductions everymonth, i'am unable to arrange funds for now.

I apologize for the same.

Hence, i hereby request you to kindly treat this an accidental error and consider the payment for ielts, so that i may start for the ielts classes in the month of april.

Hoping you would consider my request and assist further

I was in talks with y-axis on migration to canada. They made me go through they assessment process and informed that i stand a chance to migrate to canada. I will be 45 years old this april, however they told me that canada accepts application for individuals up to the age of 47 years. I accordingly made payments totally to rs. 87, 222 through my credit card in 4 installments. I submitted all required documents they asked for and was assigned a person mr. Kiran kumar panda who asked to me send all my education certificates. I had emailed him the same by march 1st week. However, after that i did not hear from him and also did not receive any reply on email. I tried to connect with y-axis office in bkc where i met their sales team there no i did not get any response. They have stopped answering my calls and emails. I feel cheated. Please help me to recover the entire amount.

I applied for immigration and pr to canada through y axis careers and paid 81000 in full. While applying and before the full payment, they never mentioned that at 45 years age it will not be possible for a pr to be obtained for canada.
Now i seek whatever refund possible for my application and have been trying to call the contacts who were in touch with me on phone and mails and i have not received any kind of communication on the process of getting refund of my application
Its almost 2 months that i have been following up for my refund and will request anyone responsible from y axis to revert to me immediately and clear my refund asap. Regards. Jai rajagopal - [protected] - jai. [protected]@gmail.com

This story begin dated 22nd feb, 23rd feb'18 when i was planning for the abroad and i was trying to reach on y-axis toll free number and unfortunately i was unable to reach due to some system up-gradation issue.

Then i have decided to visit at the y-axis (Dlf phase 3 cyber city gurgaon)

On 23rd feb'18 i have visited y-axis office and where i meet with mr. Rahul and i asked him about the canada & europe immigration program.

Firstly he shared the canada program where ielts is must and then he shared german job seeker visa details where he told me that for this visa we don't required ielts and any another language.
He told me, candidate must have the qualification with respect to technical & at least three year of experience in the same field and i told him about my current work job role & responsibility and he said my profile is ok for german job seeker visa and we can process with the same.

He shared the the payment link for evaluation and i made the payment on the same day.

Next day i received the report where i found i myself eligible and when i read it completely and found i need to face the embassy interview in europe language only and mr rahul never told me about the interview (Then how report can be positive according to my current profile as basic requirement is german language)

On the first interaction i clearly told mr. Rahul that i will go with y-axis only and please suggest me the best option and i told him about my ielts preparation also.
In case i need to learn german language, i will go with the canada program because i am eligible for the canada also.

And one surprise thing is when i received my evaluation report after that i go to google and search about some other consultants and i found ambessy interview is must in this case and they have not charged anything for this information.

Mr. Rahul have not shared the complete information because he wants evaluation payment two times, one for german & then second for canada.

Yaxis consultant make false promises and false promises for payment

I can only request here please refund my money rs 1805.

Dear all,

I took canadian immigration services from y axis. Before payment a sales consultant by name subhash made numerous fake promises.

Subhash from y axis disappears as soon as they take payment from me. I spent nearly 2 lacs in 1 month. And all my money is gone vain.

I spent numerous emails to manager phillip and kalyan and to the customer relation dept to help me get out of the fraud being done by sales consultant and the teams associated.

They dont care to reply to emails and care about the service they provide after money is collected.

They trap people into no refund policy after looting money from people.

Stay away from y axis, dont waste money and time. I lost 2 lacs inr in 1 month.

For migration to canada, i have contacted y axis overseas consultant.

In the enquiry, i have asked them clearly on refund policy at various stages of the process and copy of agreement.
Based on this discussion and agreement, i made a payment o[censored]sd 831/- as first installment.
Now after the payment, y axis sent a different agreement with no refund clause. Since the initial and later agreement and discussions were different, i could not trust this agency further and asked them to refund my amount.

Now they are not responding to my mails nor to my calls.

I have all the proof of email communications with y axis.

Please help to get my refund back

I archana singh had applied through yaxis for australian immigration. All details educational as well as professional were provided to them and they had chosen “organizational & method analyst “for me &the form was filled likewise.
But i got a negative reply from vetasses on the grounds that the profile applied for does not match my roles.
What analysis did yaxis did for choosing this profile based on my job roles that wasnt accepted by vetassess.
After having paid so much this is the outcom which is given to me without any proper justification.
Being in such market any profile should be skillfully chosen for a candidate hence yaxis should make the refund because of its inefficient handling of case.

I steven joseph from pune i had applied with yaxis and they have charged me 96000 for pr express entry for canada. Their associate has given me false verbal promise stating if nothing works he will process refund. Its been 1 year now and they have not delivered any service properly.

Not happy with yaxis services i want want to withdraw from all the services from yaxis agency. As no appropriate service has been provided and lot of promised was given by your associates but under delivered. Kindly take prompt action

Regards
Steven joseph
[protected]

I had submitted my profile on ur website for geting pr in canada n ur representative called me today n at that time i was on duty n unable to talk in proper english. She said that if i speak english i cannt go yo foreign.. I admit my english speaking is weak bt it can be improved with coaching. Instead of guiding me the right way to get achieve my aim, she insulted me.. I am sory that i contact you.. I ll consult any other consultant, who will guide me inngetting pr. But i think none o[censored]r employee/consultant has the right to judje me or taunt me that i cant go foreign. Thanku

Hi sir/madam,

I approached them for processing to canada migration, they have taken counseling session and totally misguided us and they forced us to pay the certain amount of rupees with in the time limit. Till the time we pay the amount they called so many times for the payment after the counseling with in one day time they have taken the payment forcibly. They did not explain the process in detail and they told that the process will be completed very soon.
After the payment we did not get any support from them, we have to call them so many times, after number of calls they are responding. Now they are telling the required documents, which we do not have in hand, we have to apply for each and every document it will take months for us. I even did not apply for ielts, to apply for ielts it will take me more than two months. I even do not have the passport when i asked them regarding this they told that that is not a problem you have two months time you can apply for it. But now if i want to apply for ielts my passport number is requied, now they are asking for my passport which i have to apply now.
And they have taken the fees amount for job consultancy also. Even i did not attend the ielts and don't know whether i will qualify or not, over all amount i have paid them $86, 730/-. I have borrowed the money for high rate of interest and paid them. We have just completed 15 days with them, the process has not been started yet, i do not have a single document ready with me, i have to apply for them it will take a long process. I like to withdraw my application from y-axis overseas carriers and get back my whole amount
Please find the fee details which we paid to them
Advance towards services to be provided inr 38, 000.00
Add: cgst (9.0%) inr 3, 420.00
Add: sgst (9.0%) inr 3, 420.00
Total amount inr 44, 840.00

Advance towards services to be provided inr 29, 000.00
Add: cgst (9.0%) inr 2, 610.00
Add: sgst (9.0%) inr 2, 610.00
Total amount inr 34, 220.00

Advance towards services to be provided inr 6, 500.00
Add: cgst (9.0%) inr 585.00
Add: sgst (9.0%) inr 585.00
Total amount inr 7, 670.00
My humble request to you that what ever the amount i have paid, please help me to get it back so that i can clear my borrowings.
Thank you.
Please find the attached paid slips for your reference
Aruna

I approached them for processing to canada migration, they have taken counseling session and totally misguided us and they forced us to pay the certain amount of rupees with in the time limit. Till the time we pay the amount they called so many times for the payment after the counseling with in one day time they have taken the payment forcibly. They did not explain the process in detail and they told that the process will be completed very soon.
After the payment we did not get any support from them, we have to call them so many times, after number of calls they are responding. Now they are telling the required documents, which we do not have in hand, we have to apply for each and every document it will take months for us. I even did not apply for ielts, to apply for ielts it will take me more than two months. I even do not have the passport when i asked them regarding this they told that that is not a problem you have two months time you can apply for it. But now if i want to apply for ielts my passport number is requied, now they are asking for my passport which i have to apply now.
And they have taken the fees amount for job consultancy also. Even i did not attend the ielts and don't know whether i will qualify or not, over all amount i have paid them $86, 730/-. I have borrowed the money for high rate of interest and paid them. We have just completed 15 days with them, the process has not been started yet, i do not have a single document ready with me, i have to apply for them it will take a long process. I like to withdraw my application from y-axis overseas carriers and get back my whole amount
Please find the fee details which we paid to them
Advance towards services to be provided inr 38, 000.00
Add: cgst (9.0%) inr 3, 420.00
Add: sgst (9.0%) inr 3, 420.00
Total amount inr 44, 840.00

Advance towards services to be provided inr 29, 000.00
Add: cgst (9.0%) inr 2, 610.00
Add: sgst (9.0%) inr 2, 610.00
Total amount inr 34, 220.00

Advance towards services to be provided inr 6, 500.00
Add: cgst (9.0%) inr 585.00
Add: sgst (9.0%) inr 585.00
Total amount inr 7, 670.00
My humble request to you that what ever the amount i have paid, please help me to get it back so that i can clear my borrowings.
Thank you.
Please find the attached paid slips for your reference
Aruna

Its been 1 month and i'm not satisfied with yaxis services because services not provided on timely basis.

Ialready paid around[protected]+29000).

Please refund rs 33800.

Thanks,
Nitish dua
[protected]
[protected]@gmail.com

From: y-axis customer service
Date: friday, october 20, 2017
Subject: payment confirmation from y-axis
To: "[protected]@gmail.com"

Dear nitish dua,

Thank you for your interest in y-axis, the world’s most efficient visa and immigration consultant.

We hereby acknowledge the receipt of payment you have made deliverable description:

Hello,

My name is anup and i am resident of pune city.in the month of may 2017, we hired services of y-axis immigration consultant to process my wife's student visa to canada by paying around 30, 000 rupees. Everything was rosy in the beginning until we started to understand that y-axis does not hold any competency in the area of processing student visa.

Initially y-axis gave us list of colleges and universities...

Hi,

I haven't received any call from you even today??? I guess you people are just trying to satisfy your ego by putting my career at stake.

Xavier: is this the type of customer service that y-axis is providing to the customers? I have raising a lot of concerns with the jas team and especially with the the two who are marked in this email. I had clearly mentioned during all my previous conversations but just not heard any time and the manager has also shown a callous attitude towards the clients.

I wanted to show a live example, that is why i am marking you in this email chain. Ravikanth does not even know how to speak to the client and shows some careless attitude. I had already mentioned multiple times that my express entry is file but still receive an email from him stating that the whole jas process will be on hold until the express entry is not filed. This is just ridiculous and so unprofessional behavior. Even before triggering the email, he does not even bother to check as to what content is going across to the client.

I am an iso lead auditor certified for 9001:2008/2015 and the jobs that are being applied are for iso 14001 and 18001 for which i am not even certified on and do not have the expertise. That is week 1 and i had raised a concern and ravikanth manager musheer called up and he says that he would look and get back to me and till date he never even bothered to get back. Week 2, they had applied for only insurance companies which does not even make sense for me as to why do they have to apply when i am not even certified for the same. Just because i have done some domain certifications in my current company that does not mean i have the in depth knowledge of it. I am an auditor and i just have the minimal information about insurance which is required per the job requirement. Even that one as well i had raised the concern and till date i haven't heard from either of them post the below email. I was still expecting a call from them for the whole day but these associates of yours does not even have a moral responsibility of calling and discussing the same.

I had told this several times to the immigration consultant damayanthi and she was kind enough of raising the concerns on behalf of me with the concerned teams but they don;t even bother to respond back.

They are such a pathetic lot that that all the time i need to find out as to what is the progress happening but none of them actually come back with the status on each and discuss the same with the client.

It is not only the jas team but also the process consultant team as well and they get lousy and if we start pin pointing then they would come back that yeah we are working and that's it.

On the whole, i have had a very bitter experience with y-axis right from day 1 of me enrolling and you call themselves as a no.1 immigration consultants and what a shame they have such a bunch o[censored]nprofessional people [jas and process consultants].

Hope to receive a proper resolution to my concerns.

Regards,

Mahendra balaji
+91-[protected]/+91-[protected]

I had written this email on 20th oct and till date no response received from shiny who seems to be a manager.

I am writing this email, because i have not got any solution till date.

During the time of evaluation, it was said by kavitha that i am eligible for express entry for canada. Took all the details, report was positive. Then i got into agreement for both job assistance and pr and the entire consultation fees.

I have shared all the documents including my ielts score. They started working on my requirements. My resume is still not filled in portal because it is not registered in express entry and till date not got my reference number.

Initially, praveen process consultant said the ielts score 6.5 is enough to file the express entry. It would be better if you get more score in ielts.

After my education credentials report received from wes. They have accepted my education at wes.

Now, praveen says i need to score more in ielts then only he file my details in express entry. I was shocked, lost all the hope, frustrated with this kind of service.

I shared all the details to kavith about the above details. She said, will check and get back to me. Not she keep me updated of the status, how much ever i call, no response or action from her. This is the worst service i have experienced in my entire life. I wrote a email to shiny and moumita, but no use.

Entire team is fraud and cheated me. They are fooling around. I want my file to be processed in express entry or refund the amount.

They don't understand, the finical problem of a common man. Pain and suffering. If you have a bit of humanity, help me.

All the details are available with y-axis team.

The only mistake i did is trusting y-axis guys and paying the money. I m very much disappointed and frustrated.

I have the witness and audio recording and any data you need.

Thank you & regards,
Prashanth

Its been 1 week and i'm not getting any profile status updates. I already paid around[protected]+29000)

The following support ticket has been created but then also not getting any reply

Ticket #: 01011663

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Hi the following support ticket has been created. Ticket #: 01011663 ticket date #:24/10/2017 subject :re: agreement copy a y-axis customer service...

Nitish dua
To y-axis
5 hours agodetails
???

On tuesday, october 24, 2017, y-axis support wrote:
Hi

The following support ticket has been created.

Ticket #: 01011663
Ticket date #:24/10/2017

Subject :re: agreement copy

A y-axis customer service representative will get back to you shortly.

If you have any further questions or concerns, please do not hesitate to contact us via phone at the numbers listed below.

As always, it is our pleasure to assist in any way possible!

Thank you,

Y-axis customer service
Toll free:[protected]India)
Toll free: +[protected]Uk and europe using mobile)
Mobile: +[protected]

I had in the past also escalated this issue to mr. Xavier augustin and to y-axis customer care but did not receive any response. So, finally i saw this forum today to give my complaint here. Please first reply on my email address given on the receipt attached with this email so that i can give you my new contact number for further discussion if required by your team.

This all started with an unsolicited email that i received from y-axis in the year 2011. So, i visited delhi office of y-axis on[protected] and the agent there informed me incorrectly and exaggerated about the services and provided false hopes. I was told that if i take dubai job search sas then y-axis will market my resume daily for 4 weeks and y-axis will contact the employers on my behalf to get me a job in the big companies in dubai. Also, the agent hid the fact that y-axis only accepts candidates for this service who have at-least 4 years of work experience whereas at that time i had only 1 year of work experience. At every stage i was misguided so that i shall register for the services.

So, i paid rs.12, 500 for the service but gradually i got to know that i was misguided and given wrong information. When i asked them in detail i got to know that they only sent my resume twice in two weeks and only to few employers in dubai. Even after sending email to the concerned person for not providing the services as promised nothing was done and no reply was provided. Finally i was highly disappointed and felt bad that i paid money for this level of services. So, i sent emails at every level at that time but i received no response.

That incident is still in my mind as i was cheated and my hard earned money was taken from me for zero level of services at y-axis. With the attitude of y-axis at that time i got frustrated and disheartened and i for once even considered going to the consumer court but due to my work engagements and family problems i resisted from complicating my life further.

At this point of time i again request you to consider my complaint and put yourself in my shoes, if this has happened to any of you people working at y-axis than how would you have felt about it. I hope a resolution for my case is done in a fair manner and my complete amount is refunded back to me finally. Thank you.

I had enrolled for australian pr way back in jan 2016 from london. It all started with an enquiry based on a spam mail received from one of y axis executive mr. Mohan reddy.in the subsequent days i was bombarded with calls at least once an hour or less, till the time i agreed to sign up for their service.

My bad, i rushed with my decision of taking up their service trusting them when i was told that australia pr rules are due for change from may 2016 which would restrict movement of it professionals. I was left with 3 months to file my application for which i was assured of all assistance. They continuously gave false assurance that highly skilled consultants would be handling my case and each would handle not more than a maximum of 4 files at any given point. On the contrary the consultants i came across were not capable and each had their own version of policies.

A technical evaluation was done by paying 25 gbp. I was asked to make complete payment for the entire service upfront to initiate pr processing. Onetime payment of 1050 gbp (One thousand and fifty gbp) was made in the month of feb 2016. Soon after mr. Mohan who assured of assistance till closure of my case stopped calling. I was even asked to write positive reviews about y-axis in the link provided by them. It left me wondering. How could somebody write a review just at the point of registering for a service? No wonder, if people come across such feedbacks.

Post payment, a consultant was assigned, who kept requesting for same documents sent time and again. The subject knowledge displayed by the consultant during the few telephonic conversation i had was not convincing either. On request, he was replaced but to no good. I found all mail responses to be non interactive rather it was like automated response.

I was not happy with the service. Meanwhile, i had to cope up with some negative life events hence lost track of my pr processing. For almost 3 months there were no calls from y axis what so ever but was sent few follow up mails.in the month of april 17, i had requested that my application be cancelled at the technical evaluation stage itself as i was not happy with the service provided and lost confidence to invest any more.

When i communicated my intention not to pursue with their services, i received an empathetic response from their consultant with a mention that the amount would not be refunded based on their refund policy and i could initiate my processing any time in the future. Another request in august 17 to no avail.

I was taken aback by this response and lost slightest of interest in processing with y axis. Not at any time during initial conversion with mohan or anyone else for that matter explained about their refund policy. Surprising enough, found it as part of terms and conditions in the receipt, meaning customer would get to know about y axis refund policy only after making full payment in the first go. To further cement their claim they get an agreement signed which comes later.

How appropriate is it for a so called professional and transparent company to collect full money for a service prior to initiating the service and also withholding the money citing policies concealed from customers.in this regard i wrote a mail to [protected]@y-axis.com on sep 10 with a week’s time for them to respond, rectify their mistake and arrange for refund of the complete amount (Gbp 1050). I received a call from mr. Uma shankar from new jersey - on sep 8 promising to look into it & update me on sep 11 but still not heard anything from him. More than the monitory part, this entire incident has put me under tremendous mental stress and frustration, i would request your intervention to stop such unethical marketing and facilitate early refund.