Y-Axis Overseas Careers Complaints & Reviews

Hi y axis team,

Just thought to share my genuine feedback for future improvement. I have applied for australia migration through your agency branch based in dubai, but my application for northern territory got rejected in its initial stage in spite of the fact that i had all the required eligibility and qualification. Reason given by nt was generic mainly about lack of proper documentation and research work. Now, your agency is asking me to pay more for another application to south australia for provisional visa sub class 489, first one was for 190 which got rejected soon after 1 week of application. My concern is that if you have got experts of paper works and documentations, this kind of rejections should not have be there. If we should not be worried for paper work and professional documentation guidance, we should not be taking help of agencies. Anyone can apply online for eoi and state sponsorship applications. The reason why i am writing you this email to keep you updated that there is something wrong at your agency in dubai branch or the persons whoever involved in my documentation process, whose concern is to get more money in place of accepting their documentation mistake. I was not shared or given access to overview my state sponsorship mistake, i was only shared a message from nt authority and a regret letter with concern for additional payment if i would like to go for another state application. Please be noted that i had recommended many of my colleagues and friends whether in india or dubai, but was surprised to get this kind of service. You really lack in experts of the migration field and they just keep on focusing on making money somehow. If you look at your competitors, they provide far better service than yours, even they do research and prepare commitment letters along with research of job opportunities for candidates and also provide proper guidance which always result in positive results.

My humble request is to improve in your service being provided here which should not be causing application rejection even after meeting all eligibility criteria. By chance, if happens, another similar service should be provided free of cost, as a courtesy towards clients who is already in depression because of application rejection even after having eligibility and paying a big amount of fee to agency. Please work on it, before your name and fame get spoiled in the market which you have gained after lots of struggles.

Thanks a ton,

Anil kumar
[protected]

I have been misguided by y axis consultancy service for immigration to canada. Process consultant was not having proper knowledge of immigration. They misguided me which resulted delay in the process and i lose my comprehensive ranking score (Crs) points. It was completely their fault. I approached to many high-level leadership to escalate my issue but there was no fruitful result from that also. They have completely spoiled my career as because they promised me that they will immigrate me to canada after looking my profile. However, the service was very pathetic, they were only money oriented without thinking much about the customer. I am extremely disappointed with their service and want the refund of my fee because i don't want to complete the service with such kind of organization. Few days before they told me that we will refund you as it was fault from there side but now they refuse to pay me back my hard-earned money.

With a lot of positivity i have came to your consultancy regarding my canada process, after paying the process fee (26, 480) they started delaying the process and at the end your consultant was like application has closed. Is this the way u r doing to clients completely because of you people 1 year is going to waste. Don't believe in such a consultancy where they are playing with the life of other people.
When i ask for refund they were like we will check and will give only 20%. Without filing the application how can i go for 20% refund by keeping the mistake at their side
They are doing business in this way and earning money by playing with the life's of students. They were like if you want you can check in the agreement.
I don't know why no one is taking action against such kind of activities.
Yrn:[protected]
Email id: [protected]@gmail.com

With a lot of positivity i have came to your consultancy regarding my canada process, after payong the process fee they started delaying the process and at the end your consultant was like application has closed. Is this the way u r doing to ur clients completely because of you people completely 1 year is going to waste. Don't believe in such a consultancy where they are playing with the life of other people.

Please go through the below communication which is self explanatory

Best Regards,
Zuhaib Arsalan
Sent from my iPhone

Begin forwarded message:

From: Zuhaib Ahmad
Date: 27 August 2018 at 11:43:07 AM GMT+3
To: [protected]@y-axis.com
Subject: Fwd: Thank you for your continued support and for the confidence in us

Dear Concerned,

I am writing this mail to express my utmost dissatisfaction with the amount ay services are delivered to me. Your process consultants are always trying to absolve themselves from the tasks for which payment has been made. Below are some very frustrating experiences:

1) No reply on emails after rigorous follow ups. I am a working professional and have paid to avail services of Y-Axis for process efficiency however; what I have got in return is just not acceptable. ( Refer to the trail communication in details wherein the result of following up is that process consultant started to absolve her from all responsibilities)
2) Very disappointing in terms of guiding and counselling on any related update.
3) We are systematically refrained to call as any time you try to contact the consultant doesn’t pick up and answer your query.
4) Express entry profile filed wrongly first time and even after that very harsh answer was given when the same is reminded to consultant. Also, spouse education details are not updated in EE profile for which eventually I have to remind after many days which has again brought my CRS score down at that point in time.

Is there a formal customer grievance procedure then please do let me know as I have signed the service agreement with much expectation but now I believe that it was my biggest mistake.

Best Regards,
Zuhaib Arsalan
Sent from my iPhone

Begin forwarded message:

From: Zuhaib Ahmad
Date: 27 August 2018 at 10:16:22 AM GMT+3
To: Singa Reddy Deepthi
Cc: Achira Biswas, Moumita Biswas, Shailu Vinay Vardhan
Subject: Re: Thank you for your continued support and for the confidence in us

Thanks for the answer. What else can be expected apart from details in below mail. Even for updating IELTS you are absolving yourself and what about filing PNP in New Brunswick which you have ensured today through email mentioning that it will be done between 1-15 of every month and there will be no guarantee as I have not attended the informative session...Do I have to pay separately for that as well.

Best Regards,
Zuhaib Arsalan
Sent from my iPhone

On 27 Aug 2018, at 10:04 AM, Singa Reddy Deepthi wrote:

Dear Zuhaib,

Thanks for writing.

Tried reaching you to explain on the same. However the call was unanswered.

As per the service agreement what you have signed initially I can assist you till you file your Express Entry application as you have opted for that service only.

Please be informed that as the services are delivered due to confidentiality and security reasons access from your profile is removed.
Being a client centric organization, we always choose to value our customers and consistently work towards providing exemplary service. Therefore, would like to share the below guidelines for your reference:
For further updates on Draws and Rounds of Invitations please refer to the link mentioned below: http://www.cic.gc.ca/english/express-entry/rounds.asp
Please refer to the attached documents for further details on earlier email regarding -
Guidelines for your Express Entry Application
Express Entry Essential Points You Must Know & Ways to Increase Your Express Entry Score
Different ways of increasing CRS score
Benefits of Learning French
Provinces
For information on provinces refer the below.
To check updates on Provinces please refer to the below links:
Ontario- http://www.ontarioimmigration.ca/en/pnp/
Manitoba- https://www.immigratemanitoba.com/
Nova Scotia- https://novascotiaimmigration.com/move-here/nova-scotia-demand-express-entry/
SINP- https://www.saskatchewan.ca/residents/moving-to-saskatchewan/immigrating-to-sask...⇄
British Columbia- https://www.welcomebc.ca/Immigrate-to-B-C/BC-PNP-Skills-Immigration
Alberta- http://www.albertacanada.com/opportunity/programs-and-forms/ainp.aspx
New Brunswick- http://www.welcomenb.ca/content/wel-bien/en.html
PEI- https://www.princeedwardisland.ca/en/topic/office-immigration
Quebec- http://www.immigration-quebec.gouv.qc.ca/en/index.html
Henceforth, if you wish to seek further assistance and sign-up with Y-Axis, please write to us at [protected]@y-axis.com or contact your nearest Y-Axis branch. Please be informed that additional fee will be applicable if you are looking for further services from Y-Axis.

Once you receive the IELTS please go to your CIC account and update as you have the login details of your account.

EOI for Prince Edward Island given as a complimentary services. If you want to file for any of the other provinces you need to upgrade your services and Kindly speak to Achira about it.

Thanks & Regards,

Name: Deepthi.S
Designation:Senior Process Consultant
Email Id: deepthi.[protected]@y-axis.com
Genesys No:[protected]
Extn: 11-1108

www.y-axis.com
2nd Floor, Santha Lakshmi Building,
1202 & 1215, Jubilee Hills,
Road No. 36, Hyderabad - 500 033,
Telangana, India.
Working Hours: 9:30 AM to 6.00 PM (Mon-Sat)

Have a concern or feedback?

Please feel free to contact my Team Leader: moumita.[protected]@y-axis.com or you may write to:[protected]@y-axis.com


Thinking of GOING OVERSEAS? Think Y-AXIS.
India's No.1 Overseas Career Consultant.
We can help you Work, Study, Visit, Migrate or Invest Overseas

From: Zuhaib Ahmad
Sent: 27 August 2018 11:55
To: Singa Reddy Deepthi
Cc: Achira Biswas; Moumita Biswas; Shailu Vinay Vardhan
Subject: Re: Thank you for your continued support and for the confidence in us

Dear Deepthi,

As conveyed to you earlier, I have taken IELTS again and the results will be declared soon so if you surprisingly “Closed” my case mentioning it as part of the service agreement, then it may not be justified. Secondly, I believe that only registering express entry is not the motive for which any client will pay for the services as this can be easily done by any individual.
Unfortunately, it seems that closing the case is priority rather than making things happen.
Nevertheless to mention, I have to follow up rigorously for so many times for a simple query which makes my experience even worse. While signing with Y - Axis I have lots of expectations that my immigration case will be dealt with utmost sensitivity and sense of priority. I am a working professional and that’s why the responsibility was delegated to renowned company like Y- Axis but all has gone in vain with the kind of services delivered...they are far away from expectations.

I hope you will acknowledge that it is your responsibility to update the profile whenever required like revised IELTS scores and filing of EOI wherever chances are bright ( must be initiated from your end). Today you have written that EOI for New Brunswick will be filed only after when I have followed up several times. Also, you have mentioned that my chances are low as they give priority to clients who attended the information session - So my question remains that “ Is it not your responsibility to guide me or inform me regarding the same earlier rather than being reactive?

Ms Achira- Hope you will add some valuable inputs on the part of service agreement for which I have paid. Kindly do let me know what additional fee I have to pay to Y- Axis after receiving my ITA.

Best Regards,
Zuhaib Arsalan
Sent from my iPhone

On 27 Aug 2018, at 8:31 AM, Singa Reddy Deepthi wrote:

Dear Zuhaib,

Good Morning!!

Greetings for the day!

We thank you for your continued support and for the confidence that you have placed in us as your Overseas Career Consultant. It was our pleasure assisting you.

As per your service agreement signed with Y-Axis all services have been successfully delivered to you and your case stands as "Closed" with Y-Axis effective today.

Being a client centric organization, we always choose to value our customers and consistently work towards providing exemplary service. Therefore, would like to share the below guidelines for your reference:
For further updates on Draws and Rounds of Invitations please refer to the link mentioned below: http://www.cic.gc.ca/english/express-entry/rounds.asp
Please refer to the attached documents for further details on-
Guidelines for your Express Entry Application
Express Entry Essential Points You Must Know & Ways to Increase Your Express Entry Score
Different ways of increasing CRS score
Benefits of Learning French
Provinces
Please check your "My CIC" account on a regular basis as you will receive a message if you are invited to apply for Permanent Resident.
Upon receiving Invitation to Apply, we strongly recommend you to sign up with Y-Axis for upgrade services to assist you with your PR application. Please contact your nearest Y-Axis branch or write to us at [protected]@y-axis.com for further assistance
Monthly Draw mailers will be sent to you for the next 6 months only from today
Please change your "My CIC" login details for confidentiality and security reasons
Please be informed that Y-Axis will not have access to your "My CIC” account anymore and will not be responsible for any activity that happens in the account going forward. Henceforth, you have to manage your account by yourself. Thus,
Do not click on “Start Again"- if you do so the details which were filled in the application form will get deleted & the entire application has to be filled again.
Do not "Delete Profile" or "Revoke GC Key"-if you do so, your Express Entry application will not be in the pool anymore and you have to recreate your entire application

In case you need any further assistance, please write to us at [protected]@y-axis.com.
We look forward to assist you again.

Thank you for choosing Y-Axis.
Wish you all the best!

Thanks & Regards,

Name: Deepthi.S
Designation:Senior Process Consultant
Email Id: deepthi.[protected]@y-axis.com
Genesys No:[protected]
Extn: 11-1108

www.y-axis.com
2nd Floor, Santha Lakshmi Building,
1202 & 1215, Jubilee Hills,
Road No. 36, Hyderabad - 500 033,
Telangana, India.
Working Hours: 9:30 AM to 6.00 PM (Mon-Sat)

Have a concern or feedback?

Please feel free to contact my Team Leader: moumita.[protected]@y-axis.com or you may write to:[protected]@y-axis.com


Thinking of GOING OVERSEAS? Think Y-AXIS.
India's No.1 Overseas Career Consultant.
We can help you Work, Study, Visit, Migrate or Invest Overseas
DISCLAIMER The information contained in or accompanying this e-mail is intended only for the use of the stated Recipient and may contain information that is confidential and/or privileged. If the reader is not the Intended recipient thereof, you are hereby notified that any dissemination, distribution or Copying of this e-mail is strictly prohibited and may constitute a breach of confidence and/or privilege. If you have received this e-mail in error, please notify us immediately. Any views or opinions presented are solely those of the author and do not necessarily represent those of Y-Axis Overseas Careers. If you are a client of Y-Axis, please be informed that Y-Axis does not deal with cases where fraudulent documentation or information has been submitted. Your case has been accepted by Y-Axis based on the information you have provided which we assume is true. Y-Axis is not liable and is not responsible if you have provided incorrect / misleading / fraudulent documentation or information. Y-Axis does not provide clients with any kind of documents and only works on documentation that has been provided by you. We assume that all that has been submitted to us is 100% true and correct. Y-Axis employees are strictly warned and are required to adhere to the company policy. In the event of any employee going against company policy, Y-Axis is not responsible or liable for the same as our policy is to accept cases where information provided is 100% true. There may be attachment(s) to this e-mail which may contain software viruses which could damage your own computer system. While Y-Axis Overseas Careers has taken every reasonable precaution to minimize this risk, it cannot accept liability for any damage which you may sustain as a result of software viruses. You should carry out your own virus checks before opening the attachment(s).

Sir/mam,
As per the conversation i, lakshya tomar have enrolled for the process to study in germany. I had words several time with your colleague (Ritu kumari) y-axis new delhi branch (Connaught place) regarding the process to study in germany they told me to do two things which is the only mandatory for enroll in the germany college as are ; need c1 or c2 language of germany and ielts band 6.5 these are the two thing required for...

I have been misguided by y axis consultancy service for immigration to canada. Process consultant was not having proper knowledge of immigration. They misguided me which resulted delay in the process and i lose my comprehensive ranking score (Crs) points. It was completely their fault. I approached to many high-level leadership to escalate my issue but there was no fruitful result from that also. They have completely spoiled my career as because they promised me that they will immigrate me to canada after looking my profile. However, the service was very pathetic, they were only money oriented without thinking much about the customer. I am extremely disappointed with their service and want the refund of my fee because i don't want to complete the service with such kind of organization. Few days before they told me that we will refund you as it was fault from there side but now they refuse to pay me back my hard-earned money.
Dear sumer,

This is an official response from y-axis!

In regards to your concern, i understand that you are not happy with the services rendered that is why, you have raised your concern here.

Y-axis provides immigration and visa advisory services, however the processing of documentation is a complicated process. We cannot assure on the visa as we do not have any upper hand on the application. However all the deliverable as per the sla has been provided. So, it is evident that there is not lapse from y-axis.

However, our client relationship department will get in touch with & will provide a resolution.

Best regards
Client relationship officer
Y-axis overseas careers

Dear client relationship officer,

I am not asking you to provide the visa. It is the most immature excuse you are trying to put forward.
When i called y-axis before taking the service, they told me that passport is only required in the final stage of permanent resident visa. When i tried to book the ielts after 2 months of preparation, i came to know that passport is the only valid document accepted. This was a major misguidance from y-axis and lost my crs score because of incomplete information of the consultants.
Before making the payment for your services, i showed my education documents and explained that i cannot produce any other document apart from them for wes evaluation. Your consultants again gave surety to me that they are enough. When i submitted my documents, wes asked for more documents and was opposite of what your consultants said to me.

Are they the deliverables as per your sla?

Is this not evident that there is a lapse from y-axis?

Kindly justify and refund my money back.

I had been asked to pay money for some technical evaluation by yaxis person (2 times) for canada and australia each and have given me a report with details which i already know and have discussed with them prior to payment of fees.

It was like fraud by giving me a pdf file with details which i already know and passed on by myself. They were giving a report stating that, if i make ielts this you will go to "this" stream where i have already given my best ielts score which i have made.

I have already filed express entry to canada by myself and have given application no to the contact person and he have forced me to do technical evaluation which was given without any crs score, for that too without any idea. I already have a crs score when i filed express entry by myself.

These frauds are not ready to share any contact information of any person in their technical, or head office or grievance team even after requests.

Compltely fraudulent attitude

By adv. George j

I don't have the process consultant assigned since more than 2 months.

Issue:

1) i don't have a process consultant assigned to me consistently since last 2 months though i have already paid the full amount.

2) couple of consultants who were assigned during the last 2 months, didn't pick up the calls most of the time and were almost unreachable

3) if they picked up the call, they had very little or no idea in terms of the provincial nomination.

4) if i requested them to call me back, either they ignored my request or told me they will not call back.

I have been misguided by y axis consultancy service for immigration to canada. Process consultant was not having proper knowledge of immigration. They misguided me which resulted delay in the process and i lose my comprehensive ranking score (Crs) points. It was completely their fault. I approached to many high-level leadership to escalate my issue but there was no fruitful result from that also. They have completely spoiled my career as...

I only got refund of 24000 instead of 33800. Please refund Rs 9800 as well .

Its been 1 month and i'm not satisfied with yaxis services because services not provided on timely basis.

Ialready paid around[protected]+29000).

Thanks,
Nitish dua
[protected]@gmail.com

From: y-axis customer service
Date: friday, october 20, 2017
Subject: payment confirmation from y-axis
To: "[protected]@gmail.com"

Dear nitish dua,

Thank you for your interest in y-axis, the world’s most efficient visa and immigration consultant.

We hereby acknowledge the receipt of payment you have made deliverable description:

Friends please do not invest in Y Axis Overseas Careers - they are fraud.
They take money saying you are eligible but later say rules are changed and you are not eligible for refund.
So kindly spread this message and do not invest.

They recruit all girls to trap customers and once customer is with Y Axis they will say after payment either Immigration Rule has changed or Candidate is not qualify for test and write more test.

This is how they play and never return your money, Actually they ask to sign the agreement please do not sign this agreement.
Actually this agreement for not returning your money

We went to Y Axis on 26/05/2018 with a positive review and positive mindset to gain knowledge about the Canada and Australian PR Process. We were assisted by Consultant Chinmoy Bose. We had a detailed discussion and were asked to start atleast the Evaluation Process. We made payment on 4/6/2018. Evaluation report was positive. But we had to arrange big funds that were needed to be paid back to back. So we asked for a time period of a month or two for arrangement of the required fund, for which were said that our file is closed. This is extremely humiliating and worst behaviour on behalf of reputed organisation like Y Axis. I have attached the conversation. This is not the way of client handling. And moreover, we paid money and did our evaluation, it was not done free of cost by Y Axis, that they would show so much of arrogance.

I registered with y-axis to avail service for canadian pr in march 2018. My cin number is u64203tgi999ptc030865. So far there has been twice that because of y-axis process consultant my pr process has been delayed. Earlier it was mrinal chandra and now it is vishal raj. There was a delay earlier to start my eca process by mrinal chandra, i had to call multiple times at y-axis to get me a new process consultant. Now that my eca is done and i have got my wes report. I am trying to reach vishal raj since jule 15th by calling him and e-mailing him multiple times but there is no response. This is an example of a very poor service as because of them my whole process is getting delayed and there is no worth to the money i spend for taking y-axis services.
Please help me in getting this resolved at the earliest.
Thanks

Hi,

I made a payment to y - axis overseas consultant for an amount of approx 80, 000 inr but not getting enough service now they are saying as per the agreement we will not refund you a single penny.

The fact is before i pay the money they use to keep calling me and influenced me about great service. After the payment the attitude has changed, nobody picks my call nor any call back or reply to me.in spite of...

I have asked for the refund of the payment that i have made 3000 AUD dollar which is 150, 981.82 rs at y-axis immgration due to my application has rejected and the Mara agent has confirmed to refund back the cash which i did made to y-axis australia migration on May 2019 in within 1 week time but its already 6 weeks now and i am still not getting my refund back. whenever i replied the email to ask for refund, its either sometimes will reply by giving excuses that the person in charge is on leave please give time another a week or my email won't be attended and ignored after weeks of waiting. when i called in after few weeks waiting, the only excuses im getting is will ask the person in charge to return my call but until now i dont receive any call from CRO departments or even from mara agents on the status of my refund. I need my money back else i need to go to consumer cell.They are cheaters. never trust y-axis anymore.!

I had asked for the refund of the payment that i had made of 24, 990 rs at the gurgaon office within 3 days of making the payment i requested them for the refund. It’s been two weeks now, no one is ready to pick up my calls or help me further. When i try to call on the number given it says that the number is busy each time i call.
I need my money back else i will have to go to the consumer cell

If this is the kind of response given by the hr and the company now after many complaints from the existing employees they are installing cctv camera's in the office of koramangala.

I don't have anything further to add everything has been mentioned in details in my previous complaints.

I want my 1 month salary and commission. 1st i have to bear the harassment from this pathetic company and now they dont want to give my salary.

I am not sure if this forum is of any help to me i have been just putting complaints but the only response from the hr is it false and they have addressed all my concerns.

If this forum is of no help let me know where i should put my complaints. This company is a cheat they give salary on 4th of the month and hold of everyone salary like this.
Please do an audit in this company. 1 person had raised harassment issue with the hr. Hr has told the person to delete all the mail. Tell me what is going on.
I want justice and my salary if any action is taken against this co or not that is not my concern.

What evidence the hr has. She is talking on air she has got things written from the people whom i have complaint against.
She is just talking about the notice period which will b impossible to serve in a company like this which.
She is not talking about the safety n the harrasment faced by me.
When i m at sales department what difference will it make to server notice period here and there.
However salt lake area office is unsafe during g evening hrs n with such kind of people in the company i fear for my safety at first.
These people give salary on 4th of the month n does not give the commission for the business given to the company on time

The manager is calling me fatulance dirty un higenic does he tells to his wife mother or sister the same thing

This company has unnecessary not giving my salary and to harrasment me further they r giving at a location which is unsafe.
But anyways with such unethical people in the top position i really feel unsafe

I have approached u people to get my salary from this company

They talk so much about women and all n will give false survey my colleague have also put so much complaint towards the senior people they have not taken any action.

They cheat employees by making them work complete 8 hrs n give salary on 4th why n y commission for earlier month business given to company is not given immediately.

In offer letter they have bosted about themselves so much but in reality they r cheating employees

Dear team,

There has been so much harrasment n mocking at the work for which I do not have the proof as we were not allowed to use our phones nor there are CCTV cameras.

After putting complaint on the forum the HR is putting the blame on me.
Please look at the response from the manager how can a person use unhihenic fatulous n dirty to a women if a person has fallen sick.
If this concerned person falls sick will he say the same words to his wife sister or mother.

Working with Y-Axis Koramangala branch was a hell.
Now this people r forcing me to serve notice period at a location which is unsafe for women to get my salary.
How can continue working with the organisation which do not care about the safety n work ethics within the organisation.
Please share me the email id so that I can emplain more n the kind of gestures they had made towards me.
I request u to deal with these people directly as they r holding my hard work remuneration.
They will always make themselves clean I have also worked in organisations earlier n have never experienced such environment.
I[censored] want I can provide the releasing letters from earlier company n my work conduct.

Please call n help me to get my salary from these unethical people
[protected]