Airtel Complaints & Reviews

I have pre paid airtel connection. the call charges per minute are more than one rupee. for five minutes talk charge is more than 7 rupees. every time i telephone i get the message forwarding on conditioning. please check my connection and do the needful. airtel provider in my locality asked me to call at 198 but this number does take this type of complaints.

Dear sir
I wanted to switch to airtel from my vodafone number assuming that i will get good services from airtel. But in the begining only i am dissapointed to inform you that i applied for mnp at your airtel store on 25th march 2017. At raghunathganj dt-murshidabad. West bengal. So after completing all the formalities, i got one sim, informing that your current no. Will be transfered on 7th day and then you need to put the airtel sim in the mobile and your services from airtel will start. Now from here my problem started, after almost 6 days on 31th march my vodafone sim got deactivated and it is more than 120 hours since then and my new sim has still not been activated, i am in sales and my business runs through mobile only. I am suffering from heavy losses since last two days but airtel doesent seem to provide me a solution.
Kindly start my service at the earliest.
My no-[protected]
Altrnt no-[protected]

I have done payment for multiple time against below customer code on march 25, 2017. Please find below reference details,

Consumer code: airtel_iici[protected]

Bill reference information: iici[protected]

I have raised complaint to icici customer care. I need details about whether transaction made successful or not so that i can claim the amount to icici bank.

Please send the details asap.

I have recharged my mobile number [protected] through net banking for Rs. 2000 on 4th April 2017 and received an SMS with Transaction reference [protected] and airtel1/del/prepaid txn#[protected] of Rs. 200. Bank transaction was also completed successfully but my mobile is not recharged.Till now I got no message regarding the recharge, although the amount has been debited from my bank account.

regards
Samuel...

Hi,
My name is imran ahmed.
I had installed air tel application on my galaxy s7 edge. I had an option of recharging for rs.549 which will provide unlimited data (1.5 gb per day), unlimited voice calls (Local & std). I have been using reliance jio for a couple of month due to the expense tariff rates levied by airtel on calls & data usage. I had already applied for reliance 1 year offer. But i thought of giving airtel a try. Post recharge i realized that my balance remained what it was. Also, i could not send any sms. I contacted airtel customer care. Its a pain to reach customer care to begin with. You have to try all sort of combination of numbers before getting to the customer care. I reached a female agent. She said that i will not be able to send any sms at all. I asked her where does app shows that sms service is not available. She said that it clearly mentioned in the app & i had not read it properly. I repeatedly informed her that it was not the case. The app never informed anything about any sms service not available. She kept arguing about it. She said that i was not listening properly. Towards the beginning i informed her that she is being recorded just to ensure the rep does not disconnects the call. She said that i need to hear the recording myself & disconnected the call. The rep was extremely defensive & argumentative.
Airtel customer service is pathetic.
This call was made at 198 & the option selected was mobility balance deduction option 9.
My phone # is[protected].
The call was made at 14:41
I am extremely upset with the fact that airtel does not makes clear what services the customer is not getting. To make matters worse its almost impossible to get across to the customer care department. And on top of that the representative had the audacity to disconnect calls on your face.

Please provide my last two month mobile details airtel prepaid number [protected]
and also last month wts up details

please its urgent

Dear sir,

I am using prepaid no . Sir I have been taken this new sim card from Airtel store 3B2 Mohali before 10 day because my existing sim card lost

Sir after 4-5 and day sim card automatically stop I call to customer care executive as per his feedback sim card stop becuase still documents not received at head office .

After that i am several time ( 3-4) visiting to airtel store locating at 3B2 mohali from last 4 days. But every time your executive askme sim card start after 1 and 2 hour.

But still its not started.

Sir i can't understand a why customer suffer this if your team are not able to submit documents on time.

if my no. not working 5 or 6 day due to airtel poor documents managements and handling why i wear data pack charges.

Reputed telecom company like Airtel how to take so lightly a customer problem

I hope a positive response from your side.and resolve this issue .

Dear Sir,

kindly arrange incoming and outgoing call list for the month of February ' 17 to the following phone no. [protected]. It's very urgent. kindly do the needful action.
regards,
p.kanakadurga

Sir

They had discountine my service without any adequate reason as on 23/06/2016.
Without providing reason in mail at that time i had advance payment of rs 1328/-.

By continuning follow up of from 23/06/2016 to 12/07/2016 they are unable to retrive my services a breif of all mail communication along with timming is narrated below.

23/06/2016 @ 5:31 pm by mail datasupport & cloudsupport
24/06/2016 @ 2:42 pm by mail deepak. [protected]@airtel.com; shailesh2. [protected]@airtel.com
25/06/2016 @ 9:58 pm by mail deepak. [protected]@airtel.com; shailesh2. [protected]@airtel.com
25/06/2016 @ 10:09 pm by mail deepak. [protected]@airtel.com;
25/06/2016 @ 11:25 am by mail [protected]@airtel.com
27/06/2016 @ 11:11 am by mail enterprise. [protected]@airtel.com
27/06/2016 @ 12:43 pm by mail deepak. [protected]@airtel.com (Finally i told him to refund my money)
13/07/2016 @ 4:36 pm by mail deepak. [protected]@airtel.com, enterprise. [protected]@airtel.com, [protected]@airtel.com, rajendra. [protected]@airtel.com, rupendra. [protected]@airtel.com, shailesh2. [protected]@airtel.com, asha. [protected]@airtel.com, [protected]@airtel, com, [protected]@airtel.com (I warn all airtel team for stict court action for not refunding my outstandng amount and continuing billing without providing any services.

Than i told them to discountiune my services and ask them for refund as on 13/07/2016.

Despite of providing any reply and services they are continuosuly charing me for the services that have not been provided by them.

Sir i have all trail record of mails & communication.

I have rechraged the mobile pre-paid no.89711***** online on[protected] for Rs.149. I received confirmation mail also. The transaction ID is[protected] . the recharged amount is not reflecting the balance

[protected]@yahoo.co.in
On 17th i recharged for my airtel number. I didn't get any benefit but money got debited from my account. I did followup so many times with airtel and they told they will refund by 28th march. I spoke to karthik (Customer care supervisor) on 2nd april and he told by monday they will travel it and till now no updates. They don't even reply to emails. Fake advertisement s to go fool innocent customers. They don't even a courtesy to reply to customer emails. Cheap airtel and shameless complany or service provider i have ever seen.

Dear sir/madam,
I have made a shifting request on 23 december for my broadband no.[protected] on 6th of jan they have finally told me that they are not able to shift my connection & i have told him to cancel my connection they have taken my request & said me that there will be no bill generation & on 3rd of feb i ahve get a bill of 335 rs & i have make a complaint for waiver but they dnt give me waiver & on 3rd of march i have again get a bill of 667 rs again i have made a complaint for 667 rs but they have not give me a waiver. On 12th of march i have get a waiver of 300 rs & again i have make a complaint to get me the waiver of remaining amount of 367 rs waiver. But they have told me that they will give me the waiver in the next bill. But they refuse me regarding the waiver. On 21st feb i have got a call from airtel & they have told me that they will be able to shift my airtel broadband & commited that there will be no shifting cost as well as they committed me to give one month rental free till 20 march. But today i got my bill & i dnt get any waiver from airtel & got a bill of 1011 rs..in my opinion airtel company is biggest fraud they commited will never been full filled & they are generating the bill of the services which we are not using.

Dear Sir, I have been charged for activations of services like VIDEOPINDW, SUPERSTORE, NEXGTV & others when I never asked for. The same is being continued from 1st april till this morning when I am not asking at all neither I have time to use all this. You are requested to make refund of all this within 24 hrs. Otherwise I am going to PORT this number to another operator like Idea or Vodafone. Regards Anil Shiwankar

I activated hellotune pack for 1 year at January 15th 2017 this year for next year January 14th 2018 date. but my hello tune not playing airtel was saying fraud i want my hello tune pack or give my amount refund as on possible time thats it
I have already more times complaint about this to customer care executives but thay not response given please solve my problem

Thanking

Hello
I recharged my mobile [protected] for Rs.110/- full talk time - on 3rd April'17
trans id is [protected]... i received SMS saying rechaged for Rs 110/-...but actually it is not recharged
i am unable to make calls ...pl look into this ...

My prepaid mobile no is [protected]
I have been recharging this mobile two months once . it is successfully recharging. Why the network and signal not available.whether it is deactivated. I sent a mail to [protected]@airtel.in, [protected]@airtel.com I am not getting any response or acknowledgement. Whom to contact for this, I am reachable thru +[protected] Could you please activate this mobile no

Counnot activate succes

My complain is regarding Airtel 4G speed. Airtel 4G is speed is very poor quality. In Airtel advertisements they are saying India's best network. I am using this best network but according to
My airtel 4G speed its worst network. Reliance jio or other company has far better speed than Airtel 4G internet speed. I was trying to visit a site in midnight when the speed of every network is almost quite high but this Airtel 4G was unable to open even home page of that site. Daily Airtel company is changing their add about best network but they should also spend some money in improving the quality of network rather than making fool of customers by saying that it is best network. In reliance jio you can watch a 03 hours movie without buffering in YouTube but in Airtel 4G you can not even watch a short clip of 2 minutes. Leave the topic of youtube you can not expect opening of site in this poor network. It is not a problem of some particular hours it is the problem for whole day. Reliance jio is far far better than this Airtel 4G and quite cheaper than of that. Airtel is making fool of customers. According to my view after using Airtel 4G, Reliance jio is better than Airtel. Airtel is giving 4G with monthly rental of 350. On other hand reliance jio is providing this pack in 303 for 3 months so I think customer should use reliance jio which is cheap and better quality of 4G network.

Dear Sir/Mam,
I am a new to Airtel Money Bank App so when I was browsing it and checking recharge value and offers I by mistake double clicked on recharge value of offer 549 and wallet payment which I was not going to do. From my Airtel Payment Bank the money which was sent by my son got spent on careless recharge.. It's been only an hour. So please do help me as soon as possible. It has only been an hour after I have done recharge. Value my money. I don't need it in bank but in the same My Airtel App or if I can do another recharge of total amount then it's ok too..Please help!

Date of recharge- 02/04/17

As per offer of 5gb night data highlight on my airtel app. To get this offer i have to complete three step shown in the app.(steps are shown in screen shot below) according to first step i did an data recharge of rs 265 having 1.5gb data benefit but i got only 1gb of data then i again did the same recharge this time i got 1.5gb data. so i didn't get the remaining data yet of the first recharge.
I ask about this issue to customer care and they told me that i got the remaining data within an hour. which is not get yet.

second issue is that after doing two times of same recharge the app not go forward or next step. the second step of the process is not highlighted.
but according to second step i installed both the app showing in the screen shot.

SO i want either my 5gb night data + remaining data of the recharge OR refund of rs265