Apollo Pharmacy Complaints & Reviews

In navalur branch only few people are working please assist more people we are waiting for more than a half hour for getting a medicine.. People are getting tired and sick even a small branch have lotz of employees but here only 2 are working please help on this asap. I have already gave complaints about this but no use on that still we are waiting for a long time because of this u wil lost a lot of customers...

Pharmacist gave wrong tablet and when i asked for return he is asking to buy some other tablets which are not necessary for me. Tablet which doctor prescribed is trp but pharmacist gave ultraset. As a return when i asked some other tablet he is asking to buy 30 tablets but i required only 10 and he is not accepting anything. Then i returned back to home with that wrong tablet only. This has happened in attibele at 8:30 pm 1st march 2018. Kindly take some action for that pharmacist because he was not properly responding when i came for return.

I had to visit your store located at smrvinay, fountain head, hedernagar, hyderabad, 50049 (Ts). But personnelcat counter works at the store "who cares" attitude. Slow and non receptive to customers needs. I, hindi speaking customer can not ask for medicines easily. It appears to me that the personnel even donot understand medicines name properly.
Today, i was at counter to purchase "dextaorange syp" at counter was one mr. Chamlehwar by name.in the first instance he said "no" when again asked, he checked with computar. Yes, it was there. On purchase i asked for bill and asked for points to be added in my account. I have membership card with mob. No.[protected]. The counterman refused to give bill or add my points and asked me to come later on. Athough there were no customersv. He was rude too.
Is it a reasonable way to attend customer and deny him bilk and his points. Is not this cheating at your store. I consider it dereliction induty and therefore named staff be taken to task better remove him else one day he will bring bad name to company.
Trust company would look into it.

R. K. Agrawal,
M. A. Llb. Caiib.
Retd manager of psu bank.
Resident, 1/808 smrvinayvfh,.
Raghuveer. [protected]@gmail.com

Hi,
This is muzamil patel,
Am a customer here, purchased tablets and went to consult a doctor, he said me that tablets has been changed, so again i came and returned in 10mints.. But in pharmacy he is not accepting returns.
I have spoken with executive saravanan, he is saying non moving products so he couldn't able to accept returns.. And pharmacy that guy is saying he will accept after 10days because of auditing...
My mobile number [protected]
Tablet rate 217/-

Hi,

I was asked to purchase a complete strip of medicine whereas i was not in need of them. I asked for 5 tablets and was willing to pay for it, but the store manager refused to sell the tablets. I was really sick after a flight. And at this point of time his business mattered to him more than selling the tablets. Located at an airport, i was not able to locate any other store for the next 30 kms. I was helpless and i gave up.

Address of shop : ground floor, rajiv gandhi international airport (Next to mcdonanlds)
Location : hyderabad

Mere name dheeraj jangid hai mai 2 year phele apollo mai job karta tha pratap nagar kumbha marg jaipur wali branch pr!
Sir / mam,
Mene job se 2 year phele resignation de diya tha mera pf 2 year se mujhe nhi mila mene all documents submit krwa diya h phir bhi apke office wale mujhe 10-15 din ka time de kar wapis bhej dete h 2 year se apke office m baat kr rha hun phir bhi koi action nhi ho rha h please help me
Dheeraj kumar jangid
Mob. No. [protected]
Emp. I'd - ap42720
Note - agar ap bhi kuch nhi kr sakte to plz reply me... Another mai complaint note karunga...

Am 7th month old pregnant women and a regular customer of Apollo pharmacy. A week back (9th Feb 2018) I had made a purchase from one of your store in CSB Layout Bangalore and today I went to the same store to exchange one of the medicine (15th Feb 2018)

When I approached the store the person who called himself as the store supervisor named Kumar for an exchange he was least interested in attending, when I asked again he approached me and asked for the Bill. I stated that you will be having the bill with my mobile number as I had missed to carry the Bill and requested to check in the system. But he was very rude and starting miss behaving with his manners and went on to demand the bill with a very unpleasant tone and attitude.

I further insisted to collect the necessary bill details from the Apollo system and help me as a value customer and explained it will be hard from me to travel long distance home to get the bill and being in my 7th month of pregnancy. But he continued to be rude and impolite. He also had an audacity to say he don’t care if the pharmacy loses a customer. To mention in the same pharmacy they have exchanged my previous purchase without asking for a bill and with a complete difference experience from customer standpoint, which was good from their staff.

I traveled back home and went back with the bill for an exchange and request for his store managers details to raise a complaint, which I have even asked him to write in the cover paper of the medicine. And as we expected when I dialed to that number it turns out to be someone else number not only other than the Store Managers but not at all associated to Apollo Pharmacy. This kind of act is considered to be an utter FRAUD!!!

We have also recorded a video during my conversation with Kumar in which if I post you can clearly find his expression and tone been impolite and showing disgrace towards the customer. Even other customer who were present at the store that moment contested Kumar for his behavior and forwarded him suggestion to correct himself, but he was been too much adamant. I the 1st place if he would have stated that no replacement that also would have hold good for me rather than the harassment with he being asking to get bill for an exchange where bills are all present in front of him in the system.

Eventually we can see that he have been in the pharmacy with a 6th months of tenure and his behavior was so rude and harsh for a customer.

I am taking this time and writing to your Apollo team without just right away posting publicly the video or my experience is only because of my relation with Apollo so far. In which I do understand that one staff shallnt be blaming the entire Apollo brand. But me being considerate in this manner, with believe that Apollo Pharmacy team will take considerable action regarding the same and I will be informed about it.

The staff named himself Kumar, who even gave us misleading and fraudulent information about his manager. I am completely unsure now that he would have named himself correctly to us. Hence hereby I am attaching his picture from the video clip.

Looking forward towards your team so that I don’t have to be further dis heartened and look for other channels to get it addressed. My Intention here is “With due humanity, this same kind of issue shallnt be repeated for any other customer!!!”

Please feel free to call me in case your need any clarifications.

I brough some medicines from apollo pharmacy ichapur manicktala pushpa apartment pin 743144. I paid through paytm amount is deducted and money is not received by shopkeeper. Then he hanged his computer and i had to pay cash. Moreover he did a mistake in billing. I didn't got any discount nor any bill. He was behaving badly. Amount deducted is 380.60 rs. When will i receive my money back. Tell me please

Sir
I have purchased medicines in apollo pharmacy in b. N. Reddy nagar, hyderabad. On[protected] for rs.227.70. I paid through mobile paytm wallet. But medical shop people said they have not received money in their account so i paid cash and received medicines. They told my paytm money will be credit back in 2 or 3 days. But still not returned even after one week. When i again asked no proper response. Please look in to this and return my money at the earliest.

Hi team,

I have a complaint against a medical representative named salma, she works in apollo pharmacy richards town viviani road branch.
I had placed a request for medical bills for which i have already purchased medicines and products. I have misplaced the bills and so i had called apollo yester and requested for bills and i was told that i will get it today 4pm. When i called the branch today salma did not assist me properly and clearly rejected to give so.
Just now five minutes back i had been to the branch and asked her again, she asked to wait for supervisor. While i was talking to supervisor she interrupted in between and rudely started telling we cannot give all that, is this her behavior to talk to a customer?

I am asking the bill for the medicines which we purchased and not asking any illegal bills.
For every bill they give there is no stamp or signature and such bills are not accepted at companies for tax declarations.

I did not expect this kind of rude behavior from apollo agent.

Instead of apologising salma is continuously arguing in front of other customers.

We are regular customers of apollo and purchase medicines and products for more than 3000 frequently every and alternate months and we get this customer service from apollo??

Did not expect this.

While leaving from there i just told her not to repeat this attitude to other customers.

I hope you will look into this matter and take appropriate action.

After facing this attitude from salma i would never ever purchase anything from apollo again. Very disappointing

Thanks,
Mehreen

Appolo, gooty branch, anantapur, andhra pradesh. Staff behaviour with me is not good. He interacted with me on 05/02/2018, 8:45 pm regarding medicines. I am in hurry and asked him to serve quickly but he refused with anger and told me that i[censored] r in hurry please don't come next time to appolo. This is not good for a employee. Kindly take action about him

Hi,

I have bought momypokopants daipers for 699 rupees in the follwing appollo pharmacy in below address, at 20 jan 2018

Address: d no.8-25 (10), mangamur road, near rangarao hospital, ongole, andhra pradesh 523002
Phone:[protected]

I have paid the bill through credit card once and and it got approved in credit card machine, but the guy who is doing billing told that machine is not working properly and he swiped the card again and made the payement again.

But i lost 699 rupees two times from my bank account, and i didnt got the 699 rupees back, i called them twice but they didnt give proper response.

I need my 699 rupees back,

Sir I had purchased a sum 460 worth medicine in my ATM card and amount debited my bank account but your staff says amount not credited to applo account and says roughly the debited details below

Thank you for using your SBI Debit Card 622XX0377 for a purchase worth Rs460.0 on POS [protected] at Apollo Pharmacy txn# 422343.

Please check your account and indimate the same. If your account credited please refund the same to me.

Prescription was for kids tablets but the pharmacy people gave me adults tablets for my one year old kid after all verifications at pharmacy.
After continuing that medicine for 1day my baby was drowsy all day and she got fever of 102c i rushed to the nearest hospital then they told me that the combination of medicine is with cytrizen with high dosa.
This indicates the reckless behaviour of the people working in pharmacy. Will lodge complaint against apollo.

Hi,
I have purchased apollo glucometer last year and past 6 months i am not able to get the test strips in bangalore. I have checked with the nearby apollo pharmacy many times but now they are telling they have discontinued the product. They have asked for the bill, but i did not keep the bill for a one year old product. Please make arrangements to refund my amount or make the strips available.

Your apollo pharmacy staff of sambalpur, anithapali (Orissa) way talking is good. I am old customer of apollo pharmacy from long time. I came few month ago to sambalpur but earlier i was in bangalore and there not facing this kind of problem because staffs know medicine name and everything. But in sambalpur, anithapali staff don't know medicine name also after that rude behavior. From today i will go to some other medicine store. I am one software engineer working in one good mnc, they behave like i am buying medicines in free of cost like that. I don't like spoiled my image or self respect again and again. I can buy medicine from other pharmacy story.

Thank you
Dinesh. [protected]@gmail.com

Dear sir
Yesterday I purchased items at your Apollo pharmacy Abbas NAGAR branch Kurnool through phonepe. My wallet balance of 50/- debited and rest amount 157.40/- debited from my credit card. I get transaction successful message. But shopkeeper refused that he had not received money. While completing transaction after entering otp the shopkeeper resend the payment link without informing me for which he couldn't received the payment for successful transaction also. I take up the matter with phonepe lodged a complaint they replied that there was no issue with the transaction ( screen shot enclosed)and it was clear. I have not received the product from shopkeeper and amount was already debited. Pls do the needful at the earliest.

Dear team
I want to bring you notice that, this card is not of any use, i have made this card with card number [protected] on 1-1-2018 from your bhiwadi branch in avalon plaza. Earlier to this date i have asked your representative for making card but every time they told, we will make it later, now there is rush. Ok i have accepted because really there were so many customers. I have also told them i have also previous card which i have made two years back and told them please note my number is ([protected]) but they said no card is registered and our data of two years back is washed...!!! What does it mean you have no value of your old customers!!! But on 1st jan i have asked for new card they provided me card with number [protected] and i have purchased some item they noted it down in their register.

But today when i have visited your pharmacy and purchased some more item then i am shocked after listening the statement of your representative that your card is not valid and you will not get any discount, then i told them you have provided me this card and i have requested them to please check your register in which you have written the details when you provided me card and when they checked it was found in register. Then they have changed their statement that your card is not registered because you have already registered with that number as you provides and please provide another number so i have given [protected]. So dear apollo i just want to know if my number was already registered then why not told earlier. You are making fool of customers. I just want my discount and justice, so that your trust not lost by me. One more thing your representative said among all the customers that we have provided this card to you and i feel so ashamed among all that iam a lier??? This will be the case of defamation.

Mohit angirous
[protected]

The staff i don't know the name of him was very rude in answering us. I used to buy a lot monthly in apollo but the persons was very rude in answering our needs and he's making me to wait long and whoever is buying more he's taking care of him a lot i was very upset by his behavior and customer service and he's making me wait for long even though i came first.

Dear sirs,

I was purchased medicine from apollo pharmacy, halisahar on 16.12.2017. Amount of bill was ₹235. Bill amount paid through united bank of india debit card twice and axis bank debit card once.

Cashier of pharmacy said payment through ubi debit card (₹470) declain. I made my payment through axis bank debit card.

Whereas amount deduction massage from ubi sent my mobile in front of him.

Cashier says deducted amount will be recovered within 72 hours.

Still today its not returns in my account.

Your kind co operation is required.