Axis Bank Complaints & Reviews

I have been receiving continuous calls from your call centre. The attitude and language used are very derogatory.

The lady caller has crossed all boundaries of decency and courtesy.

She was adamant not to disconnect the call and kept arguing indecently

I take this as an insult to me and my wife.

I request immediate action on this. I also request such an act is not repeated.

Regards
Long time customer

I have been using axis bank for while, internet banking option was enabled before 3-4 years.. It was working fine earlier but recently i am seeing strange error while logging. Moment i submit username and password followed by security question its allows me to get in for few milliseconds then following error is being displayed, with 7 possible reasons.. This is rubbish software development. Doesnt even give any clue about error..

I went to branch on wednesday, it took me 30 minutes to explain staff about error. Strange thing is i am able to access internet banking from speed banking machine in branch.. Error is only applicable from desktop intenet browser.. I reproduced error in front of staff in their computer. They asked me to submit complain.. I did but no response whatsoever..

Details about error

https://retail.axisbank.co.in/InvalidPageAccess.html

Error - session timeout

1. You have used back/forward/refresh button of your browser.
2. You have clicked twice on any options/buttons.
3. You have kept the browser window idle for a long time.
4. You have logged in from another browser window.
5. You are accessing the application url from a saved or static page.
6. If the problem persists, please clear the temporary files from your browser
And try again; or contact us at customer. [protected]@axisbank.com
7. Please log in again to continue banking www.axisbank.com

I am writing this with regards to my credit card bill payment. My credit card number is xxxx-xxxx-xxxx-xxx. I recently received a bill of amount rs. 103000 with interest bank said your due is 154000.

This is to inform you that i cannot pay this amount as my family has fallen under hard time in recent months, and business is not well, recently my father left so all burden is mine so i want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.

I can able to give 40% of my debts. If agree to settle with this amount, i shall be clearing their dues within the next 6 months. More than this is not affordable for me in the present situation.

I am ready to settle this as soon as i get the confirmation from your side.

Please know that i have appreciated the patience and professionalism that your staff has given in this process, and that this correspondence has been sent. I am sincerely obliged to you for your help and corporation. Thank you.

Please reach out my number: [protected].

Thanks,
E srinivas rao

Many problem arise in customer care of axis bank there is no word only request to government of india to stop banking these type of fraud bank and worst customer care, person is not responsible of npa of bank but government of india is responsible for npa of india to given these type of worst customer care of bank if interested pls to call me for problem of bank
1. One issue of credit card payment solve in two month
2. Issue of cheques book solve with 2 month
3. Problem of cheques returned i request to give all scan of cheques sign detail of cleared cheques and scan copy of returned cheques who is returned due to signature mis match.

Please provide my uan no and pf no as i missed all the details past two years back.
Am ex employee of axis bank pondicherry branch and my emp no :28838. I have requested my hr and pf help desk for my uan many times but i don't get any proper response from them so i please request you to do the needful to get my uan no and my pf no for my further process i'm my life. Atleast if i come to know the status of my pf i would have been very happy. Now i need to know the status of my provident fund.

Details below
Name: b. Varadarajan
Emp no: 28838
Date of joining: 1st dec 2008
Branch: pondicherry

I have raised a complaint long back my card no is 0083 and i am getting sms to pay rs4500 as the card itself is expired 8 years back simply you are charging and i have not received the other card i spoke to customer care several times and given complaint till now the charges has not been reversed. It is reflecting in the cibil you people should close this matter as early as possible. It is not a mistake from my side, it is the mistake done by the bank people.

Name sunil kumar gs
Ph [protected]

Dear respect sir,
I am subrata guchhait, form khargapur.
Mera axis bank account block ho gaya ha suddenly, bank manager sir ne bola upi transfer money credit or debit k baja sa hua ha thik ho gayaga.. Lakin sir 10 days ho gaya lakin avi tak account open nahi hua ha problem mey hu..
My account number is [protected]
Branch= khargapur

Hello sir, this is purnachandra rao. My account number [protected]. I transferred money my account to another account but not credited to beneficiary account. I transferred that amount on 12-12-18 amount, 40, 000 rupees. But till not returned or not credited to beneficiary account.

Benficier account details

Name: mrs: eliza patton.
Acc no:[protected].
Bank of baroda
Ifsc: barbodimapu.
Branch new delhi

Please do it fast sir. My benficier is called in so many times.

I am a current account holder and using axis bank swipe machine from starting bank charges extra money from my current account... Then i complaint to bank managers.. But charges are not chaged... The i decided to ignor to use axis bank account... And swipe machin... I am not using the swip machin and currunt... From 1 year... My accounts is showing balance -14000 rs... What the useless policy o[censored]r bank...

Dear Sir/Madam
My due date of loan payment is 5th of every month and the same day i do payment but every month axis bank debiting Rs.590 unnecessary it is requested that kindly arrange to payback me all amount which debited in all these 2 year and it is around Rs.-7000.
Please find the statement for your reference .
Axis Bank Alerts Thu, Dec 13, 2018 at 3:14 PM
To: [protected]@gmail.com
Reply | Reply to all | Forward | Print | Delete | Show original
Hello! Your A/c no. 852497 has been debited by Rs. 590 on 13Dec18. The A/c balance is Rs. 1137.59. Info: PPR[protected] LPP_BO_131218
Use your Debit card, atleast once in 180 days on purchase transactions to keep your Personal Accidental Insurance cover active.For details please visit www.axisbank.com

I have deposited cheque of sbi to axis bank Chikhali branch 2633 for clearing of rs 40000 but bank employees credited my account with wrong amount. When I contacted to branch for clearance instead of solving my query they talk with me rudely in abusing language . Now they froze my account without any information to me. Kindly do the needful for the same

Dear sir
My self siddu
My account no - [protected]
My mobile no-[protected]

My salary account in axis bank last 6 month continuously deduct my account min 1000/-
This deduction purpose ask to branch team but bank employee not given correct details
I not given my this account check any loan and other
Need your help
Please back add my deduction

Axis bank collection team has made every step to ensure they are violating my privacy. Though i have been paying the amount to the bank, the collection team comes home harasses my parents and create a scene at my residence, they give away information to who so ever is at home on my credit status. This has been happening for the past 3 months. These collection agencies are mentally harassing me and pushing me to take the extreme steps.

I have always been a loyal customer to the bank. 5 months ago due to emergency i had to change jobs. Due to which my payment cycle was disturbed. I had explained everything to the callers/ collection team/ bank but no body cares what it is. I want to let every body know i am in this position because if axis bank being irresponsible. I seek help to have the collection agency to leave me alone while i pay my debts. As i have a severe case of anxiety and diagnosed with clinical depression these things push me of the edge.

Dear concern,
Myself vikas kumar singh holding a salary account [protected] with you.
I have facing an issue from 27th nov 2018 with my account that my account is wrongly debited approx. Inr 38500.00 due to this my account balance shown negative balance & also my salary debited from my account which is credited on dated 30th nov 2018.
Another customer credit card number [protected] dues which is on lean is recovered from my account.
I don’t know how this type of mistakes is done by axis bank?
I have contacted cce several times with my complain id 46975438 but till now no feedback is received from your side.
As i have contacted with my axis bank branch manager, sector-62, noida but they told me that there is no helpdesk for credit card so plz contact cce.

Kindly confirm me which department is responsible for this issue branch or credit card dept. Because both the department are misguiding me.

I am so depressed due to this issue as i have many responsibilities.

Also suggest me how to pay my all dues like credit cards bill, mobile bills, electricity bill, house rent which are over dues & my daily expenses without money?

Whom is responsible for this over dues charges which is impacting my cibil?

I have not made any transactions where in such charges is due. There were no such charges ever in my account. Hence i presume that it is an inadvertent error from your side.
I request you to kindly verify and rectify the error by re-crediting the amount to my account.

श्रीमान
श्रीमान मैं अभिषेक कुमार अगस्त महीने में asap account open करवाया था जोकि दूसरे दिन ही बैंक मर जा कर ओटीपी द्वारा केवाईसी भी करवाया फिर भी मेरा केवाईसी कंप्लीट नहीं. और मैं केवाईसी के लिए लगभग 5 से 10 बैंक जा चुका हूं|1 मेरा काम अभी तक पूरा नहीं हुआ है | मैं टेलिफोनिक कस्टमर केयर को कॉल करके अनगिनत बार कंप्लेंट दर्ज करा चुका हूं| कस्टमर केयर द्वारा बोला जाता है कि, कि बैंक आपका कंप्लेंट नहीं ले रहा है, आप जाकर बैंक में मैनेजर से कंप्लेंट कीजिए | और बार बार किसी स्क्रीन code को चेंज कराने के बारे में बोला जाता है | मैं इस अकाउंट में मनी ट्रांसफर नहीं कर पा रहा हूं और
मैं आप लोगों के रवैया से तंग आ चुका हूं | मुझे ऐसा लगता है कि मैंने asap account अकाउंट खोल आया है इसलिए मेरे साथ दुराचार का व्यवहार किया जा रहा है और एक अलग कस्टमर के निगाह से देखा जा रहा है | इससे मेरे मौलिक अधिकार का भी उल्लंघन हो रहा है जो मेरा समानता का अधिकार का हनन है|

I am writing this with regards to my credit card bill payment. My credit card number is xxxx-xxxx-xxxx-xxx. I recently received a bill of amount rs. 1, 24000. This is to inform you that i cannot pay this amount as my family has fallen under hard time in recent months, but we do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt. I can able to give 20% of my debts. If agree to settle with this amount, i shall be clearing their dues with 2 installment. More than 20% is not affordable for me in the present situation.
I am ready to settle this as soon as i get the confirmation from your side.

Please know that i have appreciated the patience and professionalism that your staff has given in this process, and that this correspondence has been sent. I am sincerely obliged to you for your help and corporation. Thank you.

Please reach out my email id: [protected]@gmail.com
Thanks mohit sharma

I am Axis bank regular saving bank accountholder and bank directly deduct Rs. 1899 from my account for the one assist service without intimation given by bank through SMS, Mail or call service.
So I request you to refund this amount to my account.
I hope that my saving account bank balance credited to my account.
Name of accountholder- Shubham Pradip Amrute.

This is to report regarding the worst service experience from axis bank.
Axis bank is not providing to withdraw cash more than 1000.
It is frustrating since i cannot take my own cash.
Please take strict action against axis bank and blacklist axis bank.
Customer service team is not giving proper resolution.
I had raised request for atm cash limit enhancement to 4000 usd since i have to pay rent but axis bank has not responded.
This is the worst bank ever in human history

I have received a call from axis bank last week. I just don't want the subscription and please cancel my subscription for my axis visa platinum card ending with 6920. It has been noticed that the money already been charged @1899 for the same.
Hence, cancel the subscription and refund the same into my account. My relationship no 5840019. I am waiting for confirmation o[censored]nsubscription of this service and also refund the money @1899. Since i have applied for cancellation of this service within 30 days, the refund should be without any detuction

Dear sir/ma'am,

Namaste

I am an account holder with axis bank and a credit card holder too bearing card no. [protected]. I have been a regular user of the said card and also repaid dues earlier.

I have been unable to pay the pending dues for 2 months and i acknowledge the same. I am to receive my payment on 17/12/2018 and can pay the outstanding dues on the same date.

Serious complaint:
I received calls from axis bank recovery department and use to convey my payment dates before. Today i received call from "[protected]" which shows a name of "nilam lande" at 10:34 am. I made my son speak to her. He conveyed his concern after which madam made him speak to her superior.

He spoke to her superior but he was not only rude. His method of communication is absolutely disrespectful and absurd. He used the word "tera baap", "tu kaun hai", "tu koi bhi ho", etc. My son made him realize that he was speaking to a customer and should speak politely but he didn't. He kept on his speech in the same manner.

My son even told him to put it in a mail so that we can revert on the same but he said he won't. He even said that he will send someone to our house for recovery.

As per rbi guildelines,

Decency: the recovery agent has to talk to you in a decent and civilized manner. No abusive language should be used.
(Source: https://www.livemint.com/Money/9Dram94rdVwReoP2MN8bUM/Keep-these-rules-in-mind-w...⇄

I now want an apology from the same person on call or by email. I have convinced many customers to use your banking services and they have become your regular customers. I also understand that in-house recovery bank department has huge targets for recovery but this is not the way to talk.

I wrote to axis bank but they said "email id no longer valid - we have migrated to axisbank.com/support"

Attaching all the required proofs.

Warm regards,
Shahnawaz patel
+[protected]