Axis Bank Complaints & Reviews

Dear sir/ma'am,

Namaste

I am an account holder with axis bank and a credit card holder too bearing card no. [protected]. I have been a regular user of the said card and also repaid dues earlier.

I have been unable to pay the pending dues for 2 months and i acknowledge the same. I am to receive my payment on 17/12/2018 and can pay the outstanding dues on the same date.

Serious complaint:
I received calls from axis bank recovery department and use to convey my payment dates before. Today i received call from "[protected]" which shows a name of "nilam lande" at 10:34 am. I made my son speak to her. He conveyed his concern after which madam made him speak to her superior.

He spoke to her superior but he was not only rude. His method of communication is absolutely disrespectful and absurd. He used the word "tera baap", "tu kaun hai", "tu koi bhi ho", etc. My son made him realize that he was speaking to a customer and should speak politely but he didn't. He kept on his speech in the same manner.

My son even told him to put it in a mail so that we can revert on the same but he said he won't. He even said that he will send someone to our house for recovery.

As per rbi guildelines,

Decency: the recovery agent has to talk to you in a decent and civilized manner. No abusive language should be used.
(Source: https://www.livemint.com/Money/9Dram94rdVwReoP2MN8bUM/Keep-these-rules-in-mind-w...⇄

I now want an apology from the same person on call or by email. I have convinced many customers to use your banking services and they have become your regular customers. I also understand that in-house recovery bank department has huge targets for recovery but this is not the way to talk.

I wrote to axis bank but they said "email id no longer valid - we have migrated to axisbank.com/support"

Attaching all the required proofs.

Warm regards,
Shahnawaz patel
+[protected]

Dear sir
This is pavan an axis account holder (Salary account). On 21.11.2018 of november i booked room accommodation in shiridi sequence no.689609 of which 560₹ is debited from my account but the accommodation not booked. And there is no intimation later from the bank but debited
As on date there was no refund from axis bank please revert and do needful for this.

Hi,

This is rajkumar, this is regarding my axis bank credit card bill payment. My credit card number is [protected]

My father is in hospital suffering from kidney disease and many other diabetic complications, i had spend so much money for his hospitalization and mean while i lost job, in this scenario i failed to do the credit card payments,

I had requested axis bank customer care people on phone and sent multiple emails to convert the total outstanding into emi so that i can pay the dues, but they never accepted and also they deducted 16k from my savings account towards credit card payments with out my concern.

Now with not having any job i am not in a stage to pay the outstanding but we do want to settle this in a fair manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.

I can able to give 20% of my debts. If agree to settle with this amount, i shall be clearing their dues within the next 5 business days. More than 20% is not affordable for me in the present situation.

I am ready to settle this as soon as i get the confirmation from your side, please send me the settlement letter

Appreciate your quick response and please help,

Please reach out on email: raj. [protected]@gmail.com
Phone: [protected]

Regards,

Rajkmar

Date of Incident : 11 December 2018
Description :
I have transferred the funds of amount Rs. 46600 from axis bank using IMPS transaction but the bank has put my transaction on Suspicion and because of that i have to bear the cost of cheque bounce as this amount is for my Home Loan.
I want Axis bank to pay for the amount which I had to bear for Cheque bounce.
I have also attached the chat that I had with Axis bank Representative.

Not link my hp gas subsidy amount in my bank account given all require documents in 3 times at our nearest axis bank but no one is responded and i was also applied personal loan in our nearest axis bank and also taken my all necessary document for personal loan but as date not processed now told me you have another loan so that it was not process and i was also agree to settle the existing loan but no one is responding to give the settlement amount

I have a axis credit card bill payment from my axis savings bank account.
I have transferred rs. 28342. The money has been deducted from my account but status of transaction states as suspect.
Upon contacting the customer care calls are been transferred between credit card department and banking department.
The same bank charges late fee payment charges for credit card and monthly charges for not maintaining the minimum account balances for these kind of services provided.

Axis bank greater noida, it hasn't come to any field verification and has set up the negative feedback on not opening an current account for start up company.
The customer treatment in the bank is so worst. They delay everything months that is to be completed in hours or days, and finally give zero result in the end. The accommodated employees in the branch are pretty much having no honest. They cover up what others are saying. They make the customer wait for hours in the branch it's self though they are free of everything. The management is so worse.

Dear sir/madam,
Kindly provide the noc of the closure of my education loan account of which i had already cleared all my dues and emis yesterday on 10/12/2018 in axis bank branch at mahmoorganj, varanasi u. P

Please do accept my request and provide genuine response as earnest as soon as possible.
Following are the details of my loan a/c-
A/c no.-[protected]
Name - himansh tiwari
Custid[protected]
Emailid - [protected]@gmail.com
Contact no.- [protected]

Regards
Himansh tiwari
Varanasi

I hv 2 pay my credit card bill. I call @ care 11:40pm on[protected]. They said our system is not working call after 2 hours. I explain today last day for bill. I don't know proper information about the bill i hv 2 knw details they transfer call @ ivr when again i try 4 time the did this i hv full recording of conversation they totally waste my 50 min and i missed payment. Also axis app is not working screenshoot is attached with it and also there care call is chargable @1₹/min. Need solution of my problem and also take action against ur executive razi and sri parsad and 2 more. And why axis don't hv any complaint email id?? Bcz there portal is confusing

Dear sir,
My name is Mithun A/c no [protected] . I have prime salary a/c. When i cheak my axis bank mobile app balance a chargre 1000 rupees . I call at customer care he explained methis charge for net secure charges But i don't have applied for this and i don't receive the device. If any mistake please rectify and reverse the request as soon as possible. I don't want to netsecure device or enything els. Please reverse .

Please Reverse the Charge

Mithun sarkar
[protected]

I want to close my salary account with axis bank branch at infosys campus technopark as it is not operational. I had contacted the bank several times, but the branch officials are not helpful in closing the account. They are not willing to close my account and want me to wait for 3mnths and not to do any transaction in that account so that it gets converted to normal savings account which will require minimum balance maintenance. Untimely they want me to pay the penalty and close the account.
Please help to close my salary account. If any documents provided to me while opening the account needs to be submitted back, please let me know the process.

Awaiting suitable response on this issue.

Thanks,
Preethi pv

I had done a fixed deposit for amount 1 lakh for 15 days with axis bank. Was supposed to get interest of 144rs but at maturity turns out, axis bank has deducted 763rs and returned only 99263rs. How can a fd mature and give less than principle amount. How can they charge tds on base amount instead of interest only. I put one lakh amd get back 99263. Which bank does that and why will i fixed deposit my money for bank to rob my money

Whenever i reaching to my home branch some time server is down and some time employee is out pf station when he applicable nobody knows.when i visit to nearer branch they said go to home branch that axis branch ID -1488.my home branch id is-1088 who gives lots of excuse for not updating my ASAP ACCOUNT KYC.In January 1 year will be held by opening ASAP account.
solve it as soon as possible otherwise give me mail that KYC will not updated...

Hi,

Recently today morning i went to nearby axis bank atm. I tried to with draw 400 inr from my account. While withdrawal at the time money dispens. Money counting (Sound) was in process, due to power cut, cash was not delivered but amount gets deducted. I got a message like 400 is debited from your account. But it atm didn't dispense the money because of power cut. I have waited for around 15 min but there is no use.

Hi my name is himanshu. My bank branch is sector 16 noida, uttar pradesh.. Last month without my permission my bank charged 1000 rupees with no reason. I want my money back now. Please help. I tried to contact them but their response wasnot good. After sale service of axis bank is pathetic. I want to close my operative account now. Please assist me in this. My number [protected]/[protected]...

Hi sir,
I am doing upi payment on paytm app. The paytm transaction should be failed. But the amount of transaction will be debited on your bank. I contact to paytm care and ask debited information. They can suggest me in paytm app of transaction can't intiate or can't successful. So you will contact your bank. So iam call to so many times to your customer care. But he can't respond anything. So please give answer for these two transactions.

Hi, this is saurabh.
Holding the burgundy nre account in axis bank and using the credit card also, dated on 1st dec.2018 some one have stolen my card at air port and did the unauthorized transection thru that (06 transections, ttl value of 29, 593.00 hk $ / 2, 75, 493.90 rs.) in hong kong, at that time i was in china,
Unfortunate, haven't received sms on my registered mobile, checked my mails on 2nd dec and at the same with me launched my complain and blocked my card.
Send the mail also with all the required info thru mail but not able to upload the docs of dispute on website.
Considering the amount bit worried if the investigation have started or not.

If some one can help me in this case

I made a upi payment through axis mobile app
On 8/12/2018 at 8 pm clock an amount of 20000 but money deducted from my account and status showing decline.
Now also money not revised to my account and i didn't get any kind message of money deducted from my account.
I attached transaction details screenshot with details kindly resolve this problem immediately.
....

Dear sir,
I am maniganda b staying in bangalore my account no in axis bank [protected], customer id is[protected] i went to canara bank atm (Atm id - 8887668 kurubarahalli) where i got only 10, 000 message but amount was not received because of sudden power cut please resolve the problem as soon possible put my money back to account. Please do the needful

Thanking you
Maniganda b

Every months i was paying my loan repayment via direct debit.. For this december it is not debited, as usual i got the intimation on 3rd december that my account will be debited on 5th... But still now there is no debit in my account and also axis fined overdue charge around 600, i didn't gave stop payment in my debiting account.. I will pay the actual amount.. I cant pay overdue charges..